eBooks, Guides, & Reports

Unified Communications Optimization & Management Guide for..

With unified communications (UC) optimization, you’re not just enhancing your company’s business communication,...

eBooks, Guides, & Reports • 29 MIN READ

Troubleshooting Unified Communications Guide for Pros

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC...

eBooks, Guides, & Reports • 21 MIN READ

UCaaS: Service Provider UC Monitoring Guide for Pros

How service providers can own UC optimization

It’s important for your team to have a positive and rewarding experience. As a UC service provider (SP), it’s your job to make sure your customers have a great experience, every time. Your customers come to you because they don’t...

eBooks, Guides, & Reports • 14 MIN READ

Multi-vendor Unified Communications Monitoring Guide for..

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC...

eBooks, Guides, & Reports • 22 MIN READ

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Cisco Unified Communications Migration Checklist

No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform...

eBooks, Guides, & Reports • 17 MIN READ

Unified Communications Performance Management Key to..

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

eBooks, Guides, & Reports • 18 MIN READ

Call Recording Compliance Checklist

IR Prognosis Call Recording Assurance

Many banking and finance organizations record calls made as part of day-to-day...

eBooks, Guides, & Reports • 4 MIN READ

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of...

eBooks, Guides, & Reports • 41 MIN READ

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers...

eBooks, Guides, & Reports • 2 MIN READ

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