Our privacy practices cover all our technologies and business processes and are based on the following principles:
1.1. IR collects Personal Data and Non-Personal Data from you when you visit our website, when you send us information or communications, and when you download and use our Services.
1.2. Personal Data
1.3. Non-Personal Data
2.1. We may receive Personal Data about you from other sources such as telephone or fax, from companies that provide our products or services by way of a co-branded or private-labelled website, companies that offer their products and/or services on our website, or companies that provide services (such as payment processing services) in connection with our website (“Partner Companies”). Our Partner Companies may supply us with Personal Data, such as your name, e-mail, and mailing address information, in order to help us establish the account or fulfil orders.
2.4. How We Respond to Do Not Track Signals
Please note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit to disable the tracking of an individual user. There is no industry consensus as to what “Do Not Track” means in this context. Similar to many websites and online service providers, IR does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser.
2.5. Personal Data Collected by or Shared with Third Parties
3.1. We use Personal Data to pursue our lawful business interests, which generally consist of responding to requests that you make to us, aiding us in serving you better, or providing Services to you. We collect only the information necessary for these purposes.
3.2. IR uses your Personal Data in the following specific ways:
3.3. IR also uses your Personal Data for financial, regulatory and legal purposes, including:
3.4. If you choose not to provide your information to us, then we may not be able to provide you with certain requested Services or information.
3.5. We may combine information you give us with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our Services, enabling us to more effectively serve you.
4.1. Regardless of any choices you make regarding your Personal Data (as described below), IR may disclose Personal Data and Non-Personal Data if it believes in good faith that such disclosure is necessary to:
4.3. We do not sell, trade, or share the Personal Data collected from our Services to third parties other than as outlined in this policy.
5.1. The information that IR collects may be stored and processed in the United States, Europe, Australia, or any other country in which IR or its subsidiaries, affiliates or service providers maintain facilities.
5.2. EU Data Transfers
The transfer of Personal Data from an EU country or organization to a non-EU country or organization falls under and requires compliance with certain safeguards in the EU General Data Protection Regulation. To support compliance, IR requires execution of Standard Contractual Clauses with the other party before any such transfer may take place.
5.3. Data Access and Retention
IR retains Personal Data we process on behalf of our customers for as long as is needed, to provide our Services. IR may also retain Personal Data as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
5.4. Information Related to Data Processed for Our Customers
6.1. IR is committed to protecting the security of Personal Data and the Non-Personal Data of any format or media. We use appropriate security measures to protect the security of your data both online and offline. All Personal Data is encrypted in transit and at rest, all Non-Personal Data is encrypted in transit. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people.
6.3. In the event that Personal Data is compromised as a breach of security, IR will promptly notify you in compliance with applicable laws.
7.2. You can contact us to exercise your rights of access, modification and deletion or to object to the processing of your personal data by sending an email to firstname.lastname@example.org. At any time, you may withdraw previously given consent to the collection or use of your Personal Data. This will not affect the lawfulness of processing based on your consent before withdrawal.
8.1. We post customer testimonials on our website which may contain Personal Data. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at email@example.com.
9.1. If an account/profile was created without your knowledge/authorization, please contact us at firstname.lastname@example.org to request removal of the profile.
10.1. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact our Commercial Management Team by email at email@example.com, or by mail at 100 Pacific Highway Level 9, North Sydney, NSW 2060, Australia, Attn: Commercial Management, Legal.
10.2. IR will take any privacy compliant seriously and we will aim to resolve any issue in a timely manner. You may have the right to submit a complaint to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.