How satisfied are your customers?

Confidently manage multiple customers to deliver a superior UCaaS customer experience

As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

Meet SLAs

Ensure high uptime and quality of service, with the reporting and evidence to back it up.

Be proactive

Proactively address service delivery problems and issues with end-to-end visibility across hybrid, multi-vendor ecosystems.

Improve customer onboarding and management

Accelerate time to revenue by on boarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.

Add additional value

Deliver deep insights, comprehensive visibility, and customer-specific reports to add more value and help your customers make critical decisions.

Watch our solutions in action

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

Source: Nemertes Research

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include:

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