Simplifying complexity for Service Providers

Deliver higher quality services and manage a growing customer base with ease

UC Service Providers are in high demand now more than ever. But with more competition, new technologies, and growing complexities to contend with it's vital that you can deliver the highest quality service that exceeds customer expectations and protects your bottom line.

IR Collaborate can help you simplify the complexity of managing multiple tenants and technologies, giving you the comprehensive insight you need to deliver exceptional service and stay ahead of the competition. 

Multi-tenant support

Multi-tenant support

Streamline management across customers. Leverage secure, API driven access to multiple client environments in a single application.

End-to-end insight

End-to-end insight across ecosystems

Be proactive in service delivery. Real-time insights and customizable displays enable end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems.

Meet SLAs with ease

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs. Real-time alerts and rapid troubleshooting mean faster problem resolution and higher uptime, with the reporting and evidence to back it up. Integrate with ServiceNow to to increase visibility and streamline service management.

Multi-vendor support

Multi-vendor support

Cater to diverse customer needs. Get broad, efficient coverage with support for Microsoft, Cisco, Zoom, Avaya and others, integration with ServiceNow, as well as insight across networks, SBCs, and endpoints.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams. Access historical reporting to analyze trends and unique insights to help address your customer’s key concerns and tailor your service to their needs.

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IR Collaborate

Get end-to-end visibility and access real-time insights across all your customers on-premises, cloud or hybrid environments.

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Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

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Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.

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Meeting Rooms

Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.

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50% Faster TTR

Improve incident response and resolution times

60% Gain

in satisfaction

49% Decrease

in outages

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

View case study

CDW

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Andy K

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include:

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