Are you delivering high-quality services?

Confidently manage a growing customer base and exceed service expectations

As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

Multi-tenant support

Multi-tenant support

Leverage secure, API driven access to multiple client environments in a single application to streamline management across customers.

End-to-end insight

End-to-end insight across ecosystems

Empower operational and business critical decisions and be proactive in service delivery by leveraging real-time insights and customizable displays through end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems. Leverage ServiceNow integration to increase visibility and streamline service management.

Meet SLAs with ease

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs, with high uptime, a superior quality of service, and the reporting and evidence to back it up.

Multi-vendor support

Multi-vendor support

Support for Microsoft, Cisco, Zoom and Avaya UC platforms, ServiceNow Service Management platform, and numerous SBC and device vendors to cater to diverse customer needs.

Improve customer onboarding and management

Improve customer onboarding and management

Accelerate time to revenue by onboarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams, with unique insights to help address your customer’s key concerns and tailor your service to their needs.

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Enterprise UC

Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.

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Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

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Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.

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Meeting Rooms

Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.

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50% Faster TTR

Improve incident response and resolution times

60% Gain

in satisfaction

49% Decrease

in outages

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

View case study

CDW

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Andy K

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include:

Resources & Digital Events

The future of hybrid work: what's in store for 2023
Communications Blog • 5 MIN READ

The future of hybrid work: what's in store for 2023

Hybrid working is the standard workplace practice now, and it's not hard to understand why. With advancements in ...

 

Network Outages: How much does it cost your business

IVRs can have fail points in various areas and there are different tests for the main culprits. Load testing and stress ...

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Network bottlenecks: what they are & how to resolve them

If you think of your communications network as a vast motorway, you'll be familiar with the frustration of unexpected ...

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The Highs and Lows of Collaboration in 2022

The year of 2022 was another bumper 12-months in the Collaboration industry as plenty of fascinating changes unfolded ...

Read Blog