As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.
Leverage secure, API driven access to multiple client environments in a single application to streamline management across customers.
Empower operational and business critical decisions and be proactive in service delivery by leveraging real-time insights and customizable displays through end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems. Leverage ServiceNow integration to increase visibility and streamline service management.
Meet SLAs with ease
Ensure customer satisfaction and deliver on SLAs, with high uptime, a superior quality of service, and the reporting and evidence to back it up.
Support for Microsoft, Cisco, Zoom and Avaya UC platforms, ServiceNow Service Management platform, and numerous SBC and device vendors to cater to diverse customer needs.
Improve customer onboarding and management
Accelerate time to revenue by onboarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.
Deliver additional value
Differentiate your business and create new revenue streams, with unique insights to help address your customer’s key concerns and tailor your service to their needs.
Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.
Comprehensive experience management for complex multi-vendor UC environments.
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CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.
Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.
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