Are you delivering high-quality services?

Confidently manage a growing customer base and exceed service expectations

As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

Multi-tenant support

Multi-tenant support

Leverage secure, API driven access to multiple client environments in a single application to streamline management across customers.

End-to-end insight

End-to-end insight across ecosystems

Empower operational and business critical decisions and be proactive in service delivery by leveraging real-time insights and customizable displays through end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems. Leverage ServiceNow integration to increase visibility and streamline service management.

Meet SLAs with ease

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs, with high uptime, a superior quality of service, and the reporting and evidence to back it up.

Multi-vendor support

Multi-vendor support

Support for Microsoft, Cisco, Zoom and Avaya UC platforms, ServiceNow Service Management platform, and numerous SBC and device vendors to cater to diverse customer needs.

Improve customer onboarding and management

Improve customer onboarding and management

Accelerate time to revenue by onboarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams, with unique insights to help address your customer’s key concerns and tailor your service to their needs.

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Enterprise UC

Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.

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Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

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Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.

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Meeting Rooms

Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.

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50% Faster TTR

Improve incident response and resolution times

60% Gain

in satisfaction

49% Decrease

in outages

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

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CDW

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Andy K

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include:

Resources & Digital Events

Enhancing healthcare through optimized collaboration environments
Communications Blog • 3 MIN READ

Enhancing healthcare through optimized collaboration environments

Today, hospitals and health systems rely on collaboration and communication tools to support both clinical and business ...

 

2023 and beyond: The rise of UCaaS in the APAC region

In the APAC region, Unified Communications as a Service (UCaaS) technology has facilitated a massive shift towards ...

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Hybrid working: How it’s improving employee performance in the Middle East

As we emerge from the impact of COVID-19, it’s clear that our way of working will never be the same. Working culture ...

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SOFTEL and IR: Meeting stringent SLAs with an agile partnership

An IR Partner since 2018, SOFTEL are experts at delivering cloud micro service enterprise applications, creatively ...

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