Are you delivering high-quality services?

Confidently manage a growing customer base and exceed service expectations

As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

Multi-tenant support

Multi-tenant support

Leverage secure, API driven access to multiple client environments in a single application to streamline management across customers.

End-to-end insight

End-to-end insight across ecosystems

Empower operational and business critical decisions and be proactive in service delivery by leveraging real-time insights and customizable displays through end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems. Leverage ServiceNow integration to increase visibility and streamline service management.

Meet SLAs with ease

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs, with high uptime, a superior quality of service, and the reporting and evidence to back it up.

Multi-vendor support

Multi-vendor support

Support for Microsoft, Cisco, Zoom and Avaya UC platforms, ServiceNow Service Management platform, and numerous SBC and device vendors to cater to diverse customer needs.

Improve customer onboarding and management

Improve customer onboarding and management

Accelerate time to revenue by onboarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams, with unique insights to help address your customer’s key concerns and tailor your service to their needs.

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Enterprise UC

Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.

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Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

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Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.

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Meeting Rooms

Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.

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50% Faster TTR

Improve incident response and resolution times

60% Gain

in satisfaction

49% Decrease

in outages

Learn more about our support for Service Providers

Comprehensive experience management for complex multi-vendor UC environments.

Simplifying complexity for Service Providers

Find out how IR Collaborate can help you deliver reliable, high-quality services and manage a growing customer base with confidence.

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Unified Communications Monitoring & Collaboration Solutions | IR

Collaborate - Product page

With IR Collaborate's suite of unified communications solutions, you can effectively monitor, troubleshoot and optimize your UC environment.
Read more
Unified Communications Monitoring & Collaboration Solutions | IR

Collaborate - Product page

With IR Collaborate's suite of unified communications solutions, you can effectively monitor, troubleshoot and optimize your UC environment.
Read more
Simplifying Service Assurance for Service Providers

Simplifying Service Assurance for Service Providers

In today’s hybrid working environment, organizations have many communication and collaboration tools. Even across different business units, different...

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IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

View case study

CDW

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Andy K

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include:

Resources & Digital Events

Top 10 Ways To Fix Audio Problems with Microsoft Teams
EBOOKS, GUIDES, & REPORTS • 11 MIN READ

Top 10 Ways To Fix Audio Problems with Microsoft Teams

Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any ...

 

How hybrid working can improve your talent pool

The working landscape is constantly changing and evolving, and this is forcing organizations to become agile enough to ...

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How Improving Conference Room Technology Boosts Productivity

The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to ...

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AV Issues: How To Identify Them And Their Solutions

Meetings and conferences are part of the machinery that drives corporate business today. Since the pandemic drove ...

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