Simplifying complexity for Service Providers

Deliver higher quality services and manage a growing customer base with ease

UC Service Providers are in high demand now more than ever. But with more competition, new technologies, and growing complexities to contend with it's vital that you can deliver the highest quality service that exceeds customer expectations and protects your bottom line.

IR Collaborate can help you simplify the complexity of managing multiple tenants and technologies, giving you the comprehensive insight you need to deliver exceptional service and stay ahead of the competition.

Multi-tenant support

Streamline management across customers. Leverage secure, API driven access to multiple client environments in a single application.

End-to-end insight

End-to-end insight across ecosystems

Be proactive in service delivery. Real-time insights and customizable displays enable end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems.

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs. Real-time alerts and rapid troubleshooting mean faster problem resolution and higher uptime, with the reporting and evidence to back it up. Integrate with ServiceNow to to increase visibility and streamline service management.

Multi-vendor support

Cater to diverse customer needs. Get broad, efficient coverage with support for Microsoft, Cisco, Zoom, Avaya and others, integration with ServiceNow, as well as insight across networks, SBCs, and endpoints.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams. Access historical reporting to analyze trends and unique insights to help address your customer’s key concerns and tailor your service to their needs.

Watch our solutions in action

IR Collaborate

Get end-to-end visibility and access real-time insights across all your customers on-premises, cloud or hybrid environments.

Learn More

Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

Learn More

Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.

Learn More

Meeting Rooms

Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.

Learn More

50% Faster TTR

Improve incident response and resolution times

60% Gain

in satisfaction

49% Decrease

in outages

Learn more about our support for Service Providers

Comprehensive experience management for complex multi-vendor UC environments.

Simplifying complexity for Service Providers

Find out how IR Collaborate can help you deliver reliable, high-quality services and manage a growing customer base with confidence.

Download

IR Collaborate solution overview

With the IR Collaborate suite of solutions, you can monitor, troubleshoot, and optimize multi-vendor UC and CC ecosystems with ease.

Download

Efficient IT Operations for MSP Success

Step into the future of MSP excellence with our webinar, "Efficient IT Operation for MSP Success" We're demystifying the cloud, unveiling...

Watch now

Efficient IT Operations for MSP Success

Step into the future of MSP excellence with our webinar, "Efficient IT Operation for MSP Success" We're demystifying the cloud, unveiling...

Watch now

Deminar - Making license management easy for Service Providers

Service providers operate at immense scale to deliver smooth, seamless end-user experiences for their customers and stakeholders. They take on the...

Watch now

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Simplifying complexity for Service Providers

Multi-tenant support

End-to-end insight across ecosystems

Meet SLAs with ease

Multi-vendor support

Deliver additional value for your customers

Watch our solutions in action

IR Collaborate

Contact Centers

Experience Testing

Meeting Rooms

50% Faster TTR

Improve incident response and resolution times

60% Gain

in satisfaction

49% Decrease

in outages

Learn more about our support for Service Providers

Simplifying complexity for Service Providers

IR Collaborate solution overview

Efficient IT Operations for MSP Success

Efficient IT Operations for MSP Success

Deminar - Making license management easy for Service Providers

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include:

Resources & Digital Events

Four Critical Capabilities of High-Performing Contact Centers

Enterprise Unified Communications Strategy and Solutions

Genesys Cloud Monitoring

Genesys Cloud Troubleshooting

Ready to get started? You're just one click away.

Products

Community

Supported Platforms

Company

Resources

Follow us