UC Service Providers are in high demand now more than ever. But with more competition, new technologies, and growing complexities to contend with it's vital that you can deliver the highest quality service that exceeds customer expectations and protects your bottom line.
IR Collaborate can help you simplify the complexity of managing multiple tenants and technologies, giving you the comprehensive insight you need to deliver exceptional service and stay ahead of the competition.
Streamline management across customers. Leverage secure, API driven access to multiple client environments in a single application.
Be proactive in service delivery. Real-time insights and customizable displays enable end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems.
Meet SLAs with ease
Ensure customer satisfaction and deliver on SLAs. Real-time alerts and rapid troubleshooting mean faster problem resolution and higher uptime, with the reporting and evidence to back it up. Integrate with ServiceNow to to increase visibility and streamline service management.
Cater to diverse customer needs. Get broad, efficient coverage with support for Microsoft, Cisco, Zoom, Avaya and others, integration with ServiceNow, as well as insight across networks, SBCs, and endpoints.
Deliver additional value
Differentiate your business and create new revenue streams. Access historical reporting to analyze trends and unique insights to help address your customer’s key concerns and tailor your service to their needs.
Get end-to-end visibility and access real-time insights across all your customers on-premises, cloud or hybrid environments.
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.
Comprehensive experience management for complex multi-vendor UC environments.
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