As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.
Ensure high uptime and quality of service, with the reporting and evidence to back it up.
Proactively address service delivery problems and issues with end-to-end visibility across hybrid, multi-vendor ecosystems.
Improve customer onboarding and management
Accelerate time to revenue by on boarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.
Add additional value
Deliver deep insights, comprehensive visibility, and customer-specific reports to add more value and help your customers make critical decisions.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.
Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.
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