Are you delivering high-quality services?

Confidently manage a growing customer base and exceed service expectations

As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

Multi-tenant support

Multi-tenant support

Leverage secure, API driven access to multiple client environments in a single application to streamline management across customers.

End-to-end insight

End-to-end insight across ecosystems

Empower operational and business critical decisions and be proactive in service delivery by leveraging real-time insights and customizable displays through end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems. Leverage ServiceNow integration to increase visibility and streamline service management.

Meet SLAs with ease

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs, with high uptime, a superior quality of service, and the reporting and evidence to back it up.

Multi-vendor support

Multi-vendor support

Support for Microsoft, Cisco, Zoom and Avaya UC platforms, ServiceNow Service Management platform, and numerous SBC and device vendors to cater to diverse customer needs.

Improve customer onboarding and management

Improve customer onboarding and management

Accelerate time to revenue by onboarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams, with unique insights to help address your customer’s key concerns and tailor your service to their needs.


Enterprise UC

Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.

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Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

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Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.

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Meeting Rooms

Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.

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50% Faster TTR

Improve incident response and resolution times

60% Gain

in satisfaction

49% Decrease

in outages

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

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Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Andy K

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include:

Resources & Digital Events

Choosing between third-party and vendor monitoring tools
Communications Blog • 5 MIN READ

Choosing between third-party and vendor monitoring tools

In the dynamic landscape of unified communications and collaboration (UC&C), monitoring and troubleshooting tools ...


Why automating UC & CC monitoring is crucial to your enterprise

Enterprises continue to rely on unified communication (UC) and contact center (CC) solutions to enhance workforce ...

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A Guide To The Best Practices For Training Remote Workers

Remote work is now a way of life, and employees in many organizations, both public and private, have adopted a full or ...

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Streamlining IT Operations

How IR Collaborate and ServiceNow Integration can benefit your business "Why did the server go to the doctor? Because ...

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