Are you delivering high-quality services?

Confidently manage a growing customer base and exceed service expectations

As businesses adapt to drastically changed work environments, UC Service Providers are in demand now more than ever. But with growing challenges, more competition, technologies and complexities to contend with it's vital that the service you deliver exceeds customer expectations to ensure satisfaction and protect your bottom line.

Multi-tenant support

Multi-tenant support

Leverage secure, API driven access to multiple client environments in a single application to streamline management across customers.

End-to-end insight

End-to-end insight across ecosystems

Empower operational and business critical decisions and be proactive in service delivery by leveraging real-time insights and customizable displays through end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems. Leverage ServiceNow integration to increase visibility and streamline service management.

Meet SLAs with ease

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs, with high uptime, a superior quality of service, and the reporting and evidence to back it up.

Multi-vendor support

Multi-vendor support

Support for Microsoft, Cisco, Zoom and Avaya UC platforms, ServiceNow Service Management platform, and numerous SBC and device vendors to cater to diverse customer needs.

Improve customer onboarding and management

Improve customer onboarding and management

Accelerate time to revenue by onboarding customers faster with streamlined deployment models, better performance visibility and deep insights into your environment.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams, with unique insights to help address your customer’s key concerns and tailor your service to their needs.

50%

Faster TTR

Improve incident response and resolution times

60%

Gain in satisfaction

49%

Decrease in outages

Source: TechValidate

Proactive vs. Reactive

Avoid downtime and outages

IR's solutions enables creative deep solutions in real-time, on the fly for CDW

CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.

View case study

CDW

Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.

Andy K

Andy Kleinheinz

UC Technical Architect @ CDW

Commonly supported platforms include: