Quickly monitor and troubleshoot with Prognosis for Unified Communications

Prognosis for UC is an enterprise experience and performance management solution for voice, video and collaboration ecosystems.

Whether your environment is on-premises, in the cloud or hybrid, Prognosis for UC enables you to monitor, troubleshoot, and optimize complex UC environments with ease and deliver the best user experience possible.


What Prognosis for Unified Communications can do for you

Plan, deploy and migrate new technologies with confidence

Plan, deploy and migrate new technologies with confidence

Ensure new technologies are deployed on time, on budget and with minimal risk.

Streamline UC operations

Streamline UC operations

Improve IT efficiency with the ability to operate and troubleshoot your entire multi-vendor UC environment from a single view.

Proactively prevent problems

Proactively prevent problems

Reduce costly outages and service interruptions with automated intelligent alerts. Identify and resolve problems fast with rapid troubleshooting.

Improve the end-user experience and maximize usage

Improve the end-user experience and maximize usage

Drive user adoption and deliver ROI by ensuring maximum UC uptime, high- quality interactions and improved organisational productivity throughout the deployment process.

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Deploy your way

On-premises or cloud ready, our versatile solutions can be deployed how you want. Contact us to discuss your requirements and find a deployment model that suits your needs.


Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.


Adam Geffner

Principal Architect @ Asurion


Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000


Andy Kleinheinz

Collaboration Technical Architect @ CDW


Before Prognosis we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.


Balu Ilag

UC and Collaboration Architect @ Juniper Networks


Time saving

Most of the time spent troubleshooting is on identifying the issue


Lower UCC operational costs


Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages


Deep troubleshooting

Deep troubleshooting

Quickly identify the root-cause, reduce time to resolution, and minimize user impact. Get granular data, analysis and historical information so you can diagnose problems at all levels, from the network to the endpoints.

Customizable visualization and dashboards

Customizable visualization and dashboards

Gain insight into data across network layers, routers, session border controllers over multi-vendor technologies, and applications, presented in the way that makes the most sense for you and your team.

Real-time alerts and notifications

Real-time alerts and notifications

Proactive alerting puts you in control, allowing you to be aware sooner, respond faster and resolve UC performance issues before they become customer facing.

Insight across multi-vendor, multi-technology environments

Insight across multi-vendor, multi-technology environments

Monitor all aspects of your UC environment for calls and meetings, as well as interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications and entire multi-vendor ecosystems.


Prognosis can support a number of platforms. Commonly supported platforms include: