The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of communication with colleagues, customers and partners.
Organizations demand increased efficiency and productivity. Employees demand faster communication, easier collaboration and more flexible working arrangements.
These demands are met in large part by utilizing UCC apps. And there are a no shortage of tech companies developing new apps, all promising to service these demands, each better than the last.
The aim of this study was to understand the actual benefits and challenges that organizations face in the UCC space, as well as the real impact these applications have on employees’ productivity and satisfaction.
Download the full report to find out more about the impact of UCC apps in your workplace.