Poly Conferencing Systems Monitoring & Troubleshooting

Poly is one of the leading suppliers of voice, video and collaboration devices, connecting workforces all over the world. It's vital your Poly devices work seamlessly as part of your broad multi-vendor communications and collaboration environment.

IR Collaborate provides end-to-end visibility into your UCC ecosystem, enabling deep insight into endpoint performance, helping you identify problems fast and minimize end-user impact.

Have confidence in the performance, availability and compatibility of your Poly investment, and ensure a flawless voice, video and collaboration experience with IR Collaborate.

Product features

Call quality and user experience

Monitoring, analytics, and diagnostics to identify and troubleshoot video session quality issues related to conferencing servers or endpoint room devices.

Complete end-to-end troubleshooting

End-to-end visibility and alerting of your Poly environments and devices. Quickly identify and resolve the root cause of problems that impact user experience and productivity.

Video conferencing performance

Know when, and why, video quality may be degraded, before it impacts meeting productivity, employee satisfaction and business relationships.

Comprehensive multi-vendor coverage

IR Collaborate has a complete 360% view across the enterprise to ensure your UC and collaboration systems are working together as they should, to deliver successful outcomes and improve user productivity.

Platform support

Platforms	Supported	Certified
VSX Video Endpoints (VSX 3xxx / 5xxx / 6xxx / 7xxx / 8xxx)	8.1 - 9.0.6.2
HDX Video Endpoints (HDX 4xxx / 6xxx / 7xxx / 8xxx / 9xxx)	3.0 - 3.1.11
RealPresence Group Series Video Endpoints (GS 3xx / 5xx / 7xx)	4.1.3 - 5.1.2
RealPresence Distributed Media Application (DMA)	5.0.2.1 - 6.4.0
RealPresence Collaboration Server (RMX)	8.3 - 8.6.4
RealPresence Resource Manager (RPRM)	8.1 - 10.0
Polycom Converged Management Application (CMA 4xxx / 5xxx)	6.0 - 6.2.6
RealPresence Access Director (RPAD)	2.1.0 - 4.2.3

IR Collaborate

IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems, whether on-premises, in the cloud or hybrid.

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Poly (Polycom) Supported Platforms

Poly (Polycom)
VSX Video Endpoints (VSX 3xxx/5xxx/6xxx/7xxx/8xxx)	8.1- 9.0.6.2	Supported*
HDX Video Endpoints (HDX 4xxx/6xxx/7xxx/8xxx/9xxx)	3.0-3.1.11	Supported*
RealPresence Group Series Video Endpoints (GS 3xx/5xx/7xx)	4.1.3-5.1.2	Supported*
RealPresence Distributed Media Application (DMA)	5.0.2.1-6.4.0	Supported*
RealPresence Collaboration Server (RMX)	8.3-8.6.4	Supported*
RealPresence Resource Manager (RPRM)	8.1-10.0	Supported*
Polycom Converged Management Application (CMA 4xxx/5xxx)	6.0-6.2.6	Supported*
RealPresence Access Director (RPAD)	2.1.0-4.2.3	Supported*

Poly (Polycom) Video Conferencing Systems