Brands are built on experiences. Great experiences lead to great outcomes. This is one of the core motivators that is shared by both Avaya and IR. Avaya and IR have been working together since 2009 to deliver strategic value and best-in-class technology to their customers.
IR Prognosis, real-time experience measurement software, gives Avaya customers full visibility of their Unified Communications (UC) and Contact Center (CC) ecosystems and enables them to maximize their investment’s performance and availability.
Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire Avaya and multi-vendor environment.
Get end-to-end visibility and alerting of your Avaya and multi-vendor environment, including SBCs, servers, network, and endpoints. Quickly identify and resolve the root cause of problems that impact user experience and productivity.
Deliver a consistent and reliable customer experience by ensuring mission-critical Avaya systems are operating as expected, all the time. Proactively monitor and manage internal systems and call quality with outside-in availability and capacity testing.
Prognosis works seamlessly with Avaya Public Cloud Services (APCS) to help you manage Service Level Agreements (SLAs) and provide performance management and reporting.
Weather using Avaya systems alone or alongside multi-vendor technologies, Prognosis has a complete 360℃ view across the enterprise to ensure your systems are working together as they should, to deliver successful outcomes and improve user productivity.
|Platforms||Supported IR supports this version of the product.||Certified IR has been tested and certified to this version of the product.|
|Avaya Aura™ Communication Manager||6.3 – 8.1|
|Avaya Aura™ System Manager||6.3 – 8.1|
|Avaya Aura™ Session Manager||6.3 – 8.1|
|Media Servers||S8800, S87xx, S8500, S8400, S8300, DEFINITY®|
|Avaya IP Office||7.0 – 10||9.1|
|Avaya CS1000S, CS1000E, CS1000M||4.0 – 7.6|
|Avaya Session Border Controller for Enterprise (ASBCE)||6.3, 8|
|Phones||IP phones, IP softphones, IP agents, digital phones, analog phones|
|Avaya Aura™ Contact Center||6.1 – 6.4||6.4|
|Avaya Aura™ Call Center Elite||6.3|
|Avaya Application Enablement Services||5.2 – 6.3||6.3|
|Avaya Voice Portal||5.0 – 5.1|
|Avaya Experience Portal||7.0||7.1 – 7.2|
Avaya has been a dominant force in the UC industry for decades. IR’s alliance with Avaya has always been a cornerstone of our UC solution and indeed our Contact Center solution.
Prognosis for Unified Communications is an enterprise experience and performance management solution for voice, video and collaboration ecosystems.
Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.
Prognosis for Contact Center is a complete experience management solution, ensuring quality conversations and customer experiences with your organization.