IR Collaborate provides performance management, monitoring, optimization and troubleshooting for Avaya ecosystems.
35+ Years of Purpose-Built Expertise
Trusted at the World's Highest Stakes
Multi-Vendor by Design
Real Intelligence, Not Just Pretty Dashboards
Brands are built on experiences. Great experiences lead to great outcomes. This is one of the core motivators that is shared by both Avaya and IR. Avaya and IR have been working together since 2009 to deliver strategic value and best-in-class technology to their customers.
IR Collaborate, real-time experience measurement software, gives Avaya customers full visibility of their Unified Communications (UC) and Contact Center (CC) ecosystems and enables them to maximize their investment’s performance and availability.
Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire Avaya and multi-vendor environment.
Get end-to-end visibility and alerting of your Avaya and multi-vendor environment, including SBCs, servers, network, and endpoints. Quickly identify and resolve the root cause of problems that impact user experience and productivity.
Deliver a consistent and reliable customer experience by ensuring mission-critical Avaya systems are operating as expected, all the time. Proactively monitor and manage internal systems and call quality with outside-in availability and capacity testing.
IR Collaborate works seamlessly with Avaya Public Cloud Services (APCS) to help you manage Service Level Agreements (SLAs) and provide performance management and reporting.
Weather using Avaya systems alone or alongside multi-vendor technologies, Collaborate has a complete 360℃ view across the enterprise to ensure your systems are working together as they should, to deliver successful outcomes and improve user productivity.
See how IR delivers performance at scale
Hear About Our StoryIR helps organisations maintain performance across their most critical digital systems, even in complex, high-stakes environments.
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Trusted by leading global organisations
Whether you're using Cisco systems alone or as part of a hybrid Unified Communications (UC) and collaboration environment, your priority is to keep everything up and.
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IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
Guides, webinars, and product resources to help you understand
capabilities, use cases, and best practices.
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