Brands are built on experiences. Great experiences lead to great outcomes. This is one of the core motivators that is shared by both Avaya and IR. Avaya and IR have been working together since 2009 to deliver strategic value and best-in-class technology to their customers.
IR Collaborate, real-time experience measurement software, gives Avaya customers full visibility of their Unified Communications (UC) and Contact Center (CC) ecosystems and enables them to maximize their investment’s performance and availability.
Avaya credentials and certifications
Product features
Call quality and user experience
Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire Avaya and multi-vendor environment.
Complete end-to-end troubleshooting
Get end-to-end visibility and alerting of your Avaya and multi-vendor environment, including SBCs, servers, network, and endpoints. Quickly identify and resolve the root cause of problems that impact user experience and productivity.
Contact center management
Deliver a consistent and reliable customer experience by ensuring mission-critical Avaya systems are operating as expected, all the time. Proactively monitor and manage internal systems and call quality with outside-in availability and capacity testing.
Hosted and managed cloud services
IR Collaborate works seamlessly with Avaya Public Cloud Services (APCS) to help you manage Service Level Agreements (SLAs) and provide performance management and reporting.
Comprehensive multi-vendor coverage
Weather using Avaya systems alone or alongside multi-vendor technologies, Collaborate has a complete 360℃ view across the enterprise to ensure your systems are working together as they should, to deliver successful outcomes and improve user productivity.
