collaborate  IR Collaborate Supported Platforms

As of 12.2 October 2022

Unified Communications

Cisco
Cisco Unified Communications Manager
(including Session Management Edition)		 11.0 - 14.0
8.0 - 14.0		 Vendor Certified
Supported
Cisco Unified Communications Manager Express 3.0 - 8.0 Supported
Cisco Unified Presence 8.0 - 12.5 Supported
Cisco Unity Connection  14.0
8.0 - 14.0		 Vendor Certified
Supported
Cisco Unity Express 2.0 - 7.0 Supported
Cisco Emergency Responder 8.0 - 14.0 Supported
Cisco Unified Computing System
B-Series (Cisco UCS Manager)		 1.4 - 2.1 Supported
Cisco Unified Computing System
C-Series (Integrated Management Controller)		 1.3 - 4.0 Supported
Cisco Unified Border Element Enterprise
Edition (CUBE)		 1.4 - 14 Supported
Cisco Meeting Server (CMS) 2.0 - 3.1.3 Supported
Cisco Expressway 6.0 - 14.0 Supported
Cisco TelePresence Management Suite (TMS) 14.0 - 15.9 Supported
Cisco TelePresence System (CTS)(500, 1000, 1300, 3000, 3200 series) 1.5 - 1.9 Supported
Cisco Unified SIP Proxy 9.0 - 14 Supported
Cisco Meeting Server 2.0 - 3.1.3 Supported
Cisco Video Endpoint/Codec (C, DX, E, EX, Spark Room Kit, MX,
Profile, SX series)		 TC 7.1.4 - 7.3.15
CE 8.3 - 9.6.1
IX 8.3 - 9.0		 Supported
Cisco Survivable Remote Site Telephony 3.0 - 7.1 Supported
Webex Meetings Cloud Supported
Phones   IP phones, IP softphones
IP agents

 

Avaya
Avaya Aura™ Communication Manager 3.0 - 10.1 Vendor Certified
Avaya Aura™ System Manager 6.0 - 10.1 Vendor Certified
Avaya Aura Workforce Optimization 12.1 - 15.1 Supported
Avaya Aura™ Session Manager 6.3 - 8.1 Vendor Certified
Media Servers S8800,
S87xx, S8500,
S8400, S8300,
DEFINITY®		 Supported
Avaya IP Office 7.0 - 10.0
9.1		 Supported
Vendor Certified
Avaya CS1000S, CS1000E, CS1000M 4.0 - 7.6 Vendor Certified
Avaya Session Border Controller for Enterprise
(ASBCE)		 6.3 - 10.1 Vendor Certified
Modular Messaging 5.2 Supported
Phones   IP phones, IP softphones,
IP agents, digital phones,
analog phones

 

Microsoft
Microsoft Teams Cloud Supported
Microsoft Lync Standard Edition 2013 Supported
Microsoft Skype for Business Standard Edition 2015 - 2019 Supported

 

 

Oracle Communications
Enterprise Session Border Controller &
Session Border Controller
2600, 3820, 3900, 4250, 4500, 4600, 6100, 6300		 E-CZ  8.1.0 - 8.4.0
S-Cx 6.0 - 6.9
S-CZ 6.0.0 - 7.1.2		 Supported

 

Ribbon Communications
Session Border Controller 1000, 2000,
5000 Series, 5400, 7000, SWe		 5 - 9.02.01 Supported

 

 

 

AudioCodes
Mediant SBC and Media Gateways
500, 800, 1000, 2000, 2600, 3000, 4000, 9000, 		 6.6
7.2
7.4		 Supported
AudioCodes SBC VE, SE 6.8
7.2		 Supported
MediaPack 1xx Analog Media Gateways
MP112, MP114 & MP118, MP124D		 6.8
7.2		 Supported

 

Poly (Polycom)
VSX Video Endpoints
(VSX 3xxx/5xxx/6xxx/7xxx/8xxx)		 8.1- 9.0.6.2 Supported*
HDX Video Endpoints
(HDX 4xxx/6xxx/7xxx/8xxx/9xxx)		 3.0-3.1.11 Supported*
RealPresence Group Series Video Endpoints (GS 3xx/5xx/7xx) 4.1.3-5.1.2 Supported*
RealPresence Distributed Media Application (DMA) 5.0.2.1-6.4.0 Supported*
RealPresence Collaboration Server
(RMX)		 8.3-8.6.4 Supported*
RealPresence Resource Manager
(RPRM)		 8.1-10.0 Supported*
Polycom Converged Management Application (CMA
4xxx/5xxx)		 6.0-6.2.6 Supported*
RealPresence Access Director (RPAD) 2.1.0-4.2.3 Supported*



Contact Center

Cisco
Cisco Unified Contact Center Enterprise 8.5 - 12.5 Supported
Cisco Voice Portal 8.5 - 12.6 Supported
Cisco Unified Contact Center Express 8.0 - 12.6 Supported

 

Avaya
Avaya Aura™ Contact Center 6.1 - 6.4 Supported
Avaya Aura™ Call Center Elite 6.3 Supported
Avaya Application Enablement Services 4.2
5.2 - 6.3
7.0 - 10		 Limited Support
Supported
Compliance Tested
Avaya Voice Portal 5.0 - 5.1 Vendor Certified
Avaya Experience Portal 7
7.1
7.2
8.1.1		 Vendor Certified

 

Call Recording

Verint
Verint Call Recording 15.2 Supported
Verint Impact 360 11.1 Supported

 

NICE
NICE Interaction Management 3.2 - 4.1 Supported
NICE Trading recording 6.x Supported
NICE Engage 6.x Supported

 

*IR Platform Extension - The supported platforms indicated are delivered as a separate software solution designed to run on the Prognosis platform, installed and configured by IR Professional Services, and fully supported by IR Global Support.
**Cisco video endpoints must register via CUCM to be supported natively in the core software. Non-CUCM registered endpoints are supported via IR Platform Extension.
Vendor Certified – Solution tested and validated according to specifications within the associated developer partner solution validation program (e.g. Avaya DevConnect, Cisco DevNet, etc.).
Supported – Solution tested and validated by IR development.

icon-transact  IR Transact Supported Platforms

As of 12.2 October 2022

 

ACI Base 24
Application BASE24-atm 6.x
BASE24-pos 6.x
Middleware XPNET 3.3 - 3.4
OS HPE Integrity NonStop J series
HPE Integrity NonStop L series
 
ACI BASE24-eps
Application BASE24-eps 2.0 - 3.0
Middleware XPNET 3.3 - 3.4 (on HPE NonStop)
OS HPE Integrity NonStop J series
HPE Integrity NonStop L series
AIX 7.1 - 7.2
Red Hat Enterprise Linux 7.x
IBM z/OS
 
ACI Proactive Risk Manager
Application PRM 8.3 - 8.4
Middleware Microsoft SQL Server 2012 - 2016
OS Windows 2012 - 2016 (64 bit only)
 
ACI Money Transfer System
Application MTS 5.x - 6.x
Middleware N/A
OS AIX 7.1 - 7.2 (MTS 5.x)
Red Hat Enterprise Linux 7.x (MTS 6.x)
 
ACI Postilion
Application Postilion Realtime 5.4 - 5.6
Postilion Office 4.2 - 5.0
Middleware Microsoft SQL Server 2012 - 2016
OS Windows 2012 - 2016 (64 bit only)
 
FIS Connex
Application Connex 1.5x - 1.7x
Middleware N/A
OS HPE Integrity NonStop J Series
HPE Integrity NonStop L Series
 
FIS IST/Switch
Application IST/Switch 7.5 and above
Middleware Oracle 11g R1 - R2
OS AIX 7.1 - 7.2

infrastructure-icon  IR Infrastructure Supported Platforms

As of 12.2 October 2022

Supported operating systems

OS
 Vendor Chipset Versions
Windows Microsoft Intel64 / AMD64 Windows Server 2012 - 2019
Linux Red Hat



Oracle		 Intel 64 / AMD64
zLinux

Intel64 / AMD64		 RHEL 7.x - 8.x
RHEL 7.x - 8.x

Oracle Linux 7.0 - 7.3
Unix IBM Power
AIX 7.1 - 7.2
NonStop HPE Integrity NonStop I
Integrity NonStop X		 J06.19 - J06.23
L15.08 - L21.11

 

Supported Middleware

OS
 Vendor Chipset Versions
Database Microsoft
Oracle
IBM		 SQL Server
Oracle DB
DB2 (32 bit)
DB2 (64 bit)		 SQL Server 2012 - 2017
Oracle 12c
DB2 10.5
DB2 10.5
Application Server IBM Websphere Application Server Websphere 8.5.5
Java Various JVM Java 8
Business Integration IBM MQ MQ 8.0 - 8.1 (HPE NonStop)
MQ 9.0 (Windows & Unix)
Virtualization Management Vmware vCenter Server vSphere 6.5 - 7.0

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