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IR Supported Platforms

collaborate  IR Collaborate Supported Platforms

As of 13.2 December 2025

Unified Communications

Cisco
Cisco Unified Communications Manager 11.x, 14.0
8.x - 15.0		 Vendor Certified
Supported
Cisco Unified Communications Manager Express 3.x - 8.x Supported
Cisco Unified Presence 8.x - 15 Supported
Cisco Unity Connection  14.0
8.x - 14.0		 Vendor Certified
Supported
Cisco Unity Express 2.x - 7.x Supported
Cisco Emergency Responder 8.x - 14.0 Supported
Cisco Unified Computing System
B-Series (Cisco UCS Manager)		 1.4 - 2.1 Supported
Cisco Unified Computing System
C-Series (Integrated Management Controller)		 1.3 - 4.x Supported
Cisco Unified Border Element Enterprise
Edition (CUBE)		 1.4 - 15 Supported
Cisco Meeting Server (CMS) 2.x - 3.7 Supported
Cisco Expressway 6.x - 14.0 Supported
Cisco TelePresence Management Suite (TMS) 14.x - 15.x Supported
Cisco TelePresence System (CTS)(500, 1000, 1300, 3000, 3200 series) 1.5 - 1.9 Supported
Cisco Unified SIP Proxy 9.x - 14 Supported
Cisco Video Endpoint/Codec (C, DX, E, EX, Spark Room Kit, MX,
Profile, SX series)		 TC 7.1.4 - 7.3.11
CE 8.3 - 9.6+
IX 8.3 - 9.0
Room0S 10, 11		 Supported
Cisco Unified Survivable Remote Site Telephony 3.x - 7.x Supported
Cisco Finesse 15 Supported
Cisco Webex Meetings Cloud Supported
Cisco Webex Calling MT Cloud Supported

 

 
Avaya
Avaya Aura™ Communication Manager 3.x - 10.1
10.2		 Vendor Certified
Supported
Avaya Aura™ System Manager 6.x - 10.1
10.2		 Vendor Certified
Supported
Avaya Aura Workforce Optimization 12.1 - 15.1 Supported
Avaya IP Office 9.x, 11.1
7.x - 11.1		 Vendor Certified
Supported
Avaya Session Border Controller for Enterprise
(ASBC-e)		 6.3.3 - 10.1 Vendor Certified
Supported
Avaya Modular Messaging 5.x Supported
Avaya Communication Server 1000 (S / E / M) 4.x - 7.x Vendor Certified
Supported

 

Microsoft
Microsoft Teams Cloud Supported
Microsoft Lync Standard Edition 2013 Supported
Microsoft Skype for Business Standard Edition 2015 - 2019 Supported

 

 

Oracle Communications
Enterprise Session Border Controller &
Session Border Controller
2600, 3820, 3900, 4250, 4500, 4600, 6100, 6300		 E-CZ  8.1.0 - 9.2
S-Cx 6.x.x 
S-CZ 7.1.2		 Supported
Oracle Session Border Controller S-CX 6.x.x
S-CZ 7.1.2		 Supported

 

Path Insight
Path Insight    9 - 14.1 Supported

 

Ribbon Communications
Session Border Controller 1000, 2000,
5000, 5400, 7000 Series,  SWe		 1.3 - 5.0
5.1 - 8.0.3
09.02.01-R000
12		 Supported
Ribbon SBC Core 10.x Supported

 

 

 

AudioCodes
AudioCodes SBC
500, 800, 1000, 2000, 2600, 3000, 4000, 9000		 6.6
7.2
7.4		 Supported
AudioCodes SBC VE, SE 6.8
7.2		 Supported
AudioCodes MediaPack Analog Media Gateways (MP-1xx) 6.8
7.2		 Supported

 

Poly (Polycom)
VSX Video Endpoints
(VSX 3xxx/5xxx/6xxx/7xxx/8xxx)		 8.1- 9.0.6.2 Supported*
HDX Video Endpoints
(HDX 4xxx/6xxx/7xxx/8xxx/9xxx)		 3.0-3.1.11 Supported*
RealPresence Group Series Video Endpoints (GS 3xx/5xx/7xx) 4.1.3-5.1.2 Supported*
RealPresence Distributed Media Application (DMA) 5.0.2.1-6.4.0 Supported*
RealPresence Collaboration Server
(RMX)		 8.3-8.6.4 Supported*
RealPresence Resource Manager
(RPRM)		 8.1-10.0 Supported*
Polycom Converged Management Application (CMA
4xxx/5xxx)		 6.0-6.2.6 Supported*
RealPresence Access Director (RPAD) 2.1.0-4.2.3 Supported*



Contact Center

Cisco
Cisco Unified Contact Center Enterprise 8.5 - 15 Supported
Cisco Voice Portal 8.5 - 15 Supported
Cisco Unified Contact Center Express 8.x - 15 Supported

 

Avaya
Avaya Aura™ Contact Center 6.1 - 6.4 Supported
Avaya Aura™ Call Center Elite 6.3, 10.1
10.2		 Vendor Certified
Supported
Avaya Application Enablement Services 4.2 - 10.1
10.2		 Vendor Certified
Supported
Avaya Voice Portal 5.0 - 5.1 Vendor Certified
Supported
Avaya Experience Portal 7 - 8.1.2 Vendor Certified
Supported
Avaya Call Recording Advanced 15.2
Supported

 

Genesys
Genesys Cloud Cloud Supported

 

Call Recording

Verint
Verint Call Recording 15.2 Supported
Verint Financial Compliance 9.8 Supported
Verint Impact 360 11.1 Supported

 

NICE
NICE Interaction Management 3.2 - 4.1 Supported
NICE Trading recording 6.x Supported
NICE Engage 6.x Supported

 

*IR Platform Extension - The supported platforms indicated are delivered as a separate software solution designed to run on the Prognosis platform, installed and configured by IR Professional Services, and fully supported by IR Global Support.
**Cisco video endpoints must register via CUCM to be supported natively in the core software. Non-CUCM registered endpoints are supported via IR Platform Extension.
Vendor Certified – Solution tested and validated according to specifications within the associated developer partner solution validation program (e.g. Avaya DevConnect, Cisco DevNet, etc.).
Supported – Solution tested and validated by IR development

icon-transact  IR Transact Supported Platforms

As of 13.2 December 2025

 

ACI BASE24
Application BASE24-atm 6.x
BASE24-pos 6.x
Middleware XPNET 3.4 - 4.2
OS HPE NonStop L series
 
ACI BASE24-eps
Application BASE24-eps 2.0 - 3.0
Middleware XPNET 3.4 - 4.2 (on HPE NonStop)
OS HPE NonStop L series
AIX 7.2
Red Hat Enterprise Linux 7.x - 8.x
IBM z/OS
 
ACI Money Transfer System
Application MTS 5.x - 6.x
Middleware N/A
OS AIX 7.2 (MTS 5.x)
 
 
ACI Postilion
Application Postilion Realtime 5.4 - 5.6
Postilion Office 4.2 - 5.0
Middleware Microsoft SQL Server 2016 - 2022
OS Windows 2016 - 2025 (64 bit only)
 
ACI Central Infrastructure Hub
Application CI-Hub 1.3.12+
Middleware N/A
OS Red Hat Enterprise Linux 8.x
 
ACI Universal Payments Framework
Application UP Framework 5.0
Middleware N/A
OS Red Hat Enterprise Linux 8.x
 
 
FIS Connex
Application Connex 1.5x - 1.7x
Middleware N/A
OS HPE NonStop L Series
 
FIS IST/Switch
Application IST/Switch 7.5 - 7.7
Middleware Oracle 12c - 19c
OS AIX 7.2
Red Hat Enterprise Linux 7.x - 8.x

infrastructure-icon  IR Infrastructure Supported Platforms

As of 13.2 December 2025

Supported operating systems

OS
 Vendor Chipset Versions
Windows Microsoft Intel64 / AMD64 Windows Server 2016 - 2022
Linux Red Hat

Oracle		 Intel 64 / AMD64

Intel64 / AMD64		 RHEL 8.x

Oracle Linux 7.0 - 7.3
Unix IBM Power AIX 7.2
NonStop HPE Integrity NonStop X L18.02 - L25.08

 

Supported Middleware

OS
 Vendor Chipset Versions
Database Microsoft
Oracle
IBM		 SQL Server
Oracle DB
DB2 (32 bit)
DB2 (64 bit)		 SQL Server 2016 - 2022
Oracle 19c
DB2 10.5
DB2 10.5
Application Server IBM Websphere Application Server Websphere 8.5.5
Java Various JVM Java 8
Business Integration IBM MQ MQ 8.1 (HPE NonStop)
MQ 9.0 (Windows & Unix)
Virtualization Management Vmware vCenter Server vSphere 7.0

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