Customer Stories

Prognosis enables creative deep solutions in real-time, on..

Customer Stories • 1.35 MIN PLAY

IR Prognosis gives BT end customers cloud Unified...

BT is the leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration, hybrid cloud services and security with their deep expertise and global delivery model to be a trusted partner for their customers.

Customer Stories • 2.46 MIN PLAY

Prognosis delivers historical analysis, real-time tracking..

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

The bank had no intel on what was happening in their wider payments infrastructure. They had inadequate tools to analyze historical credit card transaction declines. During migrations without real-time tracking visibility they couldn’t respond to issues as they were happening, they had to wait until customers were...

Customer Stories • 4 MIN READ

IR Testing Solutions ensures bulletproof confidence

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...

Customer Stories • 3 MIN READ

Prognosis delivers efficient alerting and automation

The voice and data team at Sheffield University is part of Corporate Information and Computing Services (CiCS). This group manages wired and wireless data outside the core, and all telephony including the core.

Customer Stories • 3 MIN READ

Prognosis builds a picture that says it all

HandiCall provides dynamic customer services operations across several locations in France including Chartres, Tours, Bordeaux, Lyons and Paris.

The services it offers its clients include debt recovery, health insurance, banks, home security systems and Level-1 support for an international petrol company’s petrol cards.

Customer Stories • 3 MIN READ

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Prognosis ensures every day runs smoothly for Cegedim

With worldwide operations in 80 countries spanning five continents and with over 8,200 employees, the IT staff at Cegedim needs to ensure high quality global communications services for its staff, call centers, and help desks.

In this case study Dan Maniu, Telecom Manager IT Architecture for the Americas, explains some of the challenges he experienced before using Prognosis, and how Prognosis helped him solve them.

Customer Stories • 4 MIN READ

Prognosis helps Snohomish County Public Utility District..

Introducing something new can always cause a little uncertainty.

So as Snohomish County Public Utility District (PUD) No. 1 worked to deploy a new IVR system, staff knew it must ensure its 350,000 customers could continue easily making contact using the new platform.

Customer Stories • 3 MIN READ

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