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Woolworths and IR – Maximizing payments visibility and..

Customer Stories • 3 MIN READ

Transforming Patient Experience with Streamlined...

This healthcare provider has been a leading hospital for the treatment of cancer and allied diseases in the Americas for more than 30 years.

Customer Stories • 2 MIN READ

One of America’s top telcos keeps their employees..

The purpose of telecommunications companies centers around innovation, reliability, and enabling connection. One of America’s largest telcos, with...

Customer Stories • 2 MIN READ

Phenomenal support: Texas Tech University System..

Texas Tech University System manages various communication systems and networks across the Texas Tech University campus. They have been an IR...

Customer Stories • 3 MIN READ

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Growing customer satisfaction with IR

An IR customer since 2019, this business is an award-winning, international IT solutions provider with an annual revenue of around $1.2 billion....

Customer Stories • 3 MIN READ

Taking proactive performance management to the..

Our client is a global leader in financial services, managing $2.6T in client assets, and has been an IR customer since 1995.

Customer Stories • 3 MIN READ

OVHcloud, IR and Activeo - ensuring great..

OVHcloud is Europe’s leading cloud provider, delivering public and private cloud products, shared hosting, and dedicated server solutions in 140...

Customer Stories • 2 MIN READ

TUI and IR - Delivering reliability and building..

TUI Group is the world’s leading tourism group, servicing 27 million customers via a network of travel agencies, hotels, airlines, cruise ships and...

Customer Stories • 2 MIN READ

Delivering exceptional value with Barphone and IR

Operating for over 50 years, Barphone is a Greek telecommunications service expert, that specializes in helping their customers accelerate digital...

Customer Stories • 2 MIN READ

Providing UC assurance for GSK

GSK are a science-led global healthcare company, with three businesses that research, develop and manufacture innovative pharmaceutical medicines,...

Customer Stories • 4 MIN READ

Chicony - Improving UC resilience with IR

Chicony is a transnational manufacturer of world-leading peripheral computer and video-imaging products, such as keyboards and cameras. Headquartered...

Customer Stories • 3 MIN READ

Driving success for VodafoneZiggo

VodafoneZiggo is a Dutch company offering fixed, mobile and integrated communication and entertainment services to consumers and businesses. They are...

Customer Stories • 3 MIN READ

Redefining voice quality for KITO - Improving..

Since its founding in 1932, KITO Corporation has built a relationship of trust with customers as a major manufacturer of material handling equipment...

Customer Stories • 4 MIN READ

Politie Antwerpen and IR - moving to the digital..

Politie Antwerpen is biggest local police department in Belgium. Every day, they coordinate their 3000+ personnel to execute necessary police...

Customer Stories • 2 MIN READ

Prognosis enables real-time visibility for EFTEX

Stewart Wheeler, Senior Systems Administrator, outlines how Prognosis provides a level of real-time alerting, reporting and monitoring of EFTEX's...

Customer Stories • 1.33 MIN PLAY

Carry an ace up your sleeve with IR

Jon Beaver, Managed Services Platform Engineer at Presidio, outlines how IR's solutions have added a layer of professionalism, intelligence and...

Customer Stories • 2.09 MIN PLAY

IR is an absolute game-changer for Asurion

Find out why Adam Geffner, Principal Architect at Asurion, thinks IR's solutions are an “absolute game-changer.” Adam discusses how IR gives them a...

Customer Stories • 3.03 MIN PLAY

Juniper Networks move from Reactive to Proactive

Balu Ilag, Senior Telco Engineer at Juniper Networks, details how Prognosis helped them change the way they work by avoiding downtime, saving time...

Customer Stories • 1.07 MIN PLAY

Texas Tech brings chaos into order

Mark Wright and Edmanuel Ferrer-Lebron from Texas Tech University describe how Prognosis helped them change the way they work. Real-time insights...

Customer Stories • 1.18 MIN PLAY

IR gives BT end customers cloud Unified..

BT is a leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration,...

Customer Stories • 2.46 MIN PLAY

Prognosis delivers historical analysis, real-time..

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

Customer Stories • 4 MIN READ

IR Testing Solutions ensures bulletproof..

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...

Customer Stories • 3 MIN READ

Prognosis delivers pinpoint accuracy when and..

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.


Customer Stories • 3 MIN READ

Collaborate helps Snohomish County Public Utility..

Introducing something new can always cause a little uncertainty.

Customer Stories • 3 MIN READ

Prognosis finds the needle in the haystack.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.


Customer Stories • 3 MIN READ

Prognosis brings flexible and mobile performance..

Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for...

Customer Stories • 3 MIN READ

Prognosis unlocks the value of transaction data..

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could...

Customer Stories • 4 MIN READ

IP Integration increases business efficiency and..

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center...

Customer Stories • 2 MIN READ

Prognosis improves Skype for Business user..

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries:...

Customer Stories • 2 MIN READ

Prognosis deciphers Skype for Business complexity..

Swisscom is the number one ICT services company in Switzerland. Their service portfolio covers services such as single private customer over small...

Customer Stories • 2 MIN READ

IR Prognosis enables automated UC health check..

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration...

Customer Stories • 3 MIN READ

Prognosis enables creative deep solutions in..

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW...

Customer Stories • 1.35 MIN PLAY

HCL needed a global view of a multi-vendor UC..

HCL Technologies supplies VoIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission...

Customer Stories • 3 MIN READ

NSC Global Limited improves voice quality and..

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when...

Customer Stories • 2 MIN READ

Black Friday. 72 hours and counting. And Black is..

Black Friday, one of the biggest shopping days in the US is just 72 hours away. And if last years figures are anything to go by, this year’s online...

Customer Stories • 3 MIN READ

Prognosis delivers complex multi-vendor..

One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products...

Customer Stories • 4 MIN READ

Wipro was tasked to manage a multi- national..

Wipro was tasked to manage a multinational company’s global Cisco IP telephony system. This meant bringing the right combination of products and...

Customer Stories • 3 MIN READ

Client Services Contact Center protects client..

Missouri based Client Services Inc. is a full service receivables management and teleservices provider.

They take pride in delivering the best...

Customer Stories • 3 MIN READ

Rabobank Monitors Transactions 24/7

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.

In order to provide 24/7 operations and support,...

Customer Stories • 3 MIN READ

Cabcharge needed more visibility into the..

To provide more customised payment systems for drivers and passengers, Cabcharge executives made the decision to upgrade their payments switch.

Customer Stories • 3 MIN READ

CSI Maximizing Operational Efficiency with..

Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate...

Customer Stories • 3 MIN READ
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