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Monitor and troubleshoot your unified communications with IR Collaborate

Unified communications and collaboration platforms form the basis of some of the most essential business systems. As hybrid working becomes the norm and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution, and intelligent insight has never been more critical.

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50% Faster

​incident resolution

49%​ Decrease​

in outages

43% Saving

in UC operations cost

Optimize the collaboration that connects your people

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Make the hybrid workplace work

Get the intelligent insight you need to harness innovative new ways to bring people together, from wherever they are.

  • Deploy new technology with confidence
  • Get deep insight into your data to understand performance
  • Accelerate digital transformation
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Create great connections

Ensure the tools your organization relies on just work and enhance the way your teams communicate and collaborate.

  • Drive user adoption and deliver ROI
  • Proactively prevent problems that impact user experience
  • Test voice, video, web, and collaboration ecosystems
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Simplify collaboration complexity

Whether your people are in the office or working remotely, with IR Collaborate you can ensure the lines of communication are always open.

  • Streamline collaboration, UC, and CC operations
  • Solve problems fast and reduce downtime
  • Get end-to-end, multi-vendor visibility from a single view
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Enterprise UC

Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.

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Service Providers

Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.

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Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

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Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice,
web and video testing.

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Hear more from our Customers

Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000

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Andy Kleinheinz

Collaboration Technical Architect @ CDW

 

 

Before Collaborate we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.

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Balu Ilag

UC and Collaboration Architect @ Juniper Networks

 

What we really needed was to see problems before our users called us. And that’s what IR gave us – the ability to see our environment in real-time, as it was running, and not wait for the user to call and then react.

If I could use one word to describe what IR gives us, it’s assurance – assurance that what my team is providing is reliable and is meeting the needs of our users.

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DON Clark

Director of Collaboration, Social, and Broadcast @ GSK

 

 

I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and exactly how it works – you don’t have to go searching for what you need

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RICHARD DE JONG

Team Leader 2nd Line Operations, Avaya @ VodafoneZiggo

 

I was able to understand the status of the entire network and each node. Thanks to IR, we discovered that multiple devices are in an abnormal state such as high CPU usage and packet loss, among others.

Based on the data, we were able to deal with the root cause by requesting the construction vendor to investigate and respond. Also, since Quality of Experience (QoE) data for each call is recorded, it is possible to refer to the data even when inquired by employees.

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KAZUTOSHI MATSUDA

Manager of Information Services @ KITO Corporation

 

The ease at which you can get accurate information is hugely valuable. Drill down capabilities, network assessments, data mining – combining all this together in a single pane of glass and you start gaining the insights into customer experience that you’ve always dreamed of.

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KEVIN THOMAS

Unified Communications Manager @ University of Bristol

 

Resources & Digital Events

The future of work in MEA - Outlook for 2022 and beyond
Communications Blog • 4 MIN READ

The future of work in MEA - Outlook for 2022 and beyond

The fusion of the digital, biological, and physical worlds, as well as the growing utilization of new technologies, has ...

 

How to hybrid

In a recent webinar I hosted with my colleague James Brennan and Craig Durr, Senior Analyst at Wainhouse research, we ...

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Don't rest 'til you test!

The world is returning to normal, shops are open and we’re about to launch into what promises to be a very busy holiday ...

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A hitchhiker's guide to the new workplace

Far out in the unchartered backwaters of the unfashionable end of the working world lies a small, unregarded workplace ...

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Commonly supported platforms include: