Live Demo Webinar - 3 Reasons why you need IR Collaborate | IR
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Monitor and troubleshoot your unified communications with IR Collaborate
Watch our solutions in action
Optimize the collaboration that connects your people
Proactively prevent problems
Monitor, alert and identify issues across your entire unified communications ecosystem in real-time. Test your voice and video capabilities under real-world conditions to identify and resolve issues before they impact customers.
Deploy new technologies with confidence
Deliver new technologies on time, to budget and with minimal risk, to ensure you deliver a high quality of service to end users throughout the deployment process.
Streamline UC and CC operations
Reduce costly outages and service interruptions. Improve IT efficiency with the ability to operate and troubleshoot your entire multi-vendor unified communications or contact center environment from a single view.
Improve the end-user experience and maximize usage
Drive user adoption and deliver ROI by ensuring maximum UC uptime, high- quality interactions and improved organisational productivity throughout the deployment process.
Deploy your way
On-premises or cloud ready, our versatile solutions can be deployed however suits your needs.
Collaborate is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.
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Adam Geffner
Principal Architect @ Asurion
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Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
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Andy Kleinheinz
Collaboration Technical Architect @ CDW
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Before Collaborate we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.
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Balu Ilag
UC and Collaboration Architect @ Juniper Networks
Features
Troubleshoot and diagnose
Quickly identify the root-cause, reduce time to resolution, and minimize user impact. Get granular data analysis and historical information so you can diagnose problems at all levels, from the network to the endpoints.
Analyze and report
Understand system performance with insight into data across network layers, routers, and session border controllers, across multiple vendors and applications, to help you make intelligent business decisions.
Monitor, alert and identify
Real-time, proactive monitoring and alerting puts you in control, allowing you to be aware sooner, respond faster and resolve unified communications performance issues before they become customer facing.
Broad multi-vendor coverage
Monitor all aspects of your unified communications environment for calls and meetings, as well as interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications, vendors, and entire multi-technology ecosystems.
Test voice and video
Test your voice and video in real-time, under real-world conditions to verify capacity, performance, stability and resilience, with minimal technology investment, and ensure you deliver a consistent, exceptional customer experience.
Plan, deploy and migrate
Maximize success and deliver a seamless user experience throughout technology transitions with insight into important metrics like capacity, bandwidth, and network performance, as well as comprehensive outside and inside testing.
Learn more about Collaborate
Comprehensive experience management for complex multi-vendor UC environments.
IR Collaborate Supported Platforms
Supported platforms - Unified Communications: Cisco, Avaya, Microsoft, Zoom, Oracle, Ribbon, AudioCodes, Poly, Vmware, Windows Server.
Supported platforms - Contact Center: Cisco, Avaya, NICE, Verint
IR Collaborate Solution Overview
Whether your UC is in the cloud, hybrid or on-premises, Collaborate optimizes operations, predicts business disruption and automates the steps you need to improve the experience of every interaction.
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