Unified communications and collaboration platforms form the basis of some of the most essential business systems. As workforces become more remote, and the demand for a seamless experience increases, the need for high up-time and fast problem resolution has never been more critical.
IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications environments and ensure the lines of communication are always open.
Reduce costly outages and service interruptions. Monitor, alert and identify issues across your entire unified communications ecosystem in real time.
Deliver new technologies on time, to budget and with minimal risk, to ensure you deliver a high quality of service to end users throughout the deployment process.
Improve IT efficiency with the ability to operate and troubleshoot your entire multi-vendor unified communications or contact center environment from a single view.
Drive user adoption and deliver ROI by ensuring maximum UC uptime, high- quality interactions and improved organisational productivity throughout the deployment process.
On-premises or cloud ready, our versatile solutions can be deployed however suits your needs.
Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
Before Prognosis we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
Quickly identify the root-cause, reduce time to resolution, and minimize user impact. Get granular data analysis and historical information so you can diagnose problems at all levels, from the network to the endpoints.
Understand system performance with insight into data across network layers, routers, and session border controllers, across multiple vendors and applications, to help you make intelligent business decisions.
Real-time, proactive monitoring and alerting puts you in control, allowing you to be aware sooner, respond faster and resolve unified communications performance issues before they become customer facing.
Monitor all aspects of your unified communications environment for calls and meetings, as well as interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications, vendors, and entire multi-technology ecosystems.
Comprehensive experience management for complex multi-vendor UC environments.
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