Unified communications and collaboration platforms form the basis of some of the most essential business systems. As hybrid working becomes the norm and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution, and intelligent insight has never been more critical.
Get the intelligent insight you need to harness innovative new ways to bring people together, from wherever they are.
Ensure the tools your organization relies on just work and enhance the way your teams communicate and collaborate.
Whether your people are in the office or working remotely, with IR Collaborate you can ensure the lines of communication are always open.
Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.
Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Optimize customer satisfaction and user experience with outside-in, end-to-end voice,
web and video testing.
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
Before Collaborate we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.
What we really needed was to see problems before our users called us. And that’s what IR gave us – the ability to see our environment in real-time, as it was running, and not wait for the user to call and then react.
If I could use one word to describe what IR gives us, it’s assurance – assurance that what my team is providing is reliable and is meeting the needs of our users.
I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and exactly how it works – you don’t have to go searching for what you need
I was able to understand the status of the entire network and each node. Thanks to IR, we discovered that multiple devices are in an abnormal state such as high CPU usage and packet loss, among others.
Based on the data, we were able to deal with the root cause by requesting the construction vendor to investigate and respond. Also, since Quality of Experience (QoE) data for each call is recorded, it is possible to refer to the data even when inquired by employees.
The ease at which you can get accurate information is hugely valuable. Drill down capabilities, network assessments, data mining – combining all this together in a single pane of glass and you start gaining the insights into customer experience that you’ve always dreamed of.
Comprehensive experience management for complex multi-vendor UC environments.
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