IR Collaborate Solution Overview
Whether your UC is in the cloud, hybrid or on-premises, Collaborate optimizes operations, predicts business disruption and automates the steps you need to improve the experience of every interaction.
collaborate
Monitor and troubleshoot your unified communications with IR Collaborate
Unified communications and collaboration platforms form the basis of some of the most essential business systems. As hybrid working becomes the norm and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution, and intelligent insight has never been more critical.
Optimize the collaboration that connects your people
Make the hybrid workplace work
Get the intelligent insight you need to harness innovative new ways to bring people together, from wherever they are.
- Deploy new technology with confidence
- Get deep insight into your data to understand performance
- Accelerate digital transformation
Create great connections
Ensure the tools your organization relies on just work and enhance the way your teams communicate and collaborate.
- Drive user adoption and deliver ROI
- Proactively prevent problems that impact user experience
- Test voice, video, web, and collaboration ecosystems
Simplify collaboration complexity
Whether your people are in the office or working remotely, with IR Collaborate you can ensure the lines of communication are always open.
- Streamline collaboration, UC, and CC operations
- Solve problems fast and reduce downtime
- Get end-to-end, multi-vendor visibility from a single view
Enterprise UC
Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.
Service Providers
Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.
Contact Centers
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Experience Testing
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Meeting Rooms
Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.
Hear more from our Customers
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
Andy Kleinheinz
Collaboration Technical Architect @ CDW
Before Collaborate we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.
Balu Ilag
UC and Collaboration Architect @ Juniper Networks
What we really needed was to see problems before our users called us. And that’s what IR gave us – the ability to see our environment in real-time, as it was running, and not wait for the user to call and then react.
If I could use one word to describe what IR gives us, it’s assurance – assurance that what my team is providing is reliable and is meeting the needs of our users.
DON Clark
Director of Collaboration, Social, and Broadcast @ GSK
I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and exactly how it works – you don’t have to go searching for what you need
RICHARD DE JONG
Team Leader 2nd Line Operations, Avaya @ VodafoneZiggo
I was able to understand the status of the entire network and each node. Thanks to IR, we discovered that multiple devices are in an abnormal state such as high CPU usage and packet loss, among others.
Based on the data, we were able to deal with the root cause by requesting the construction vendor to investigate and respond. Also, since Quality of Experience (QoE) data for each call is recorded, it is possible to refer to the data even when inquired by employees.
KAZUTOSHI MATSUDA
Manager of Information Services @ KITO Corporation
The ease at which you can get accurate information is hugely valuable. Drill down capabilities, network assessments, data mining – combining all this together in a single pane of glass and you start gaining the insights into customer experience that you’ve always dreamed of.
KEVIN THOMAS
Unified Communications Manager @ University of Bristol
Deliver the best experience with IR Collaborate
Learn more about Collaborate
Comprehensive experience management for complex multi-vendor UC environments.
3 Reasons why you need IR Collaborate
This month's live Deminar will show the 3 reasons why your organisation needs IR Collaborate to manage its communication and collaboration...
Customer Experience Validation Solutions
IR's voice, web, and video testing solutions give you the real-time performance insights you need to deliver a level of service that exceeds customer expectations.
3 Reasons why you need IR Collaborate
This month's live Deminar will show the 3 reasons why your organisation needs IR Collaborate to manage its communication and collaboration...
Deminar - Visualizing the Hybrid Worker Experience
Join our technical experts Kelvin Tan and Ravinderjit Kaur as they walk through how you visualize the hybrid worker experience in IR Collaborate. The...
Resources & Digital Events
Communications Blog
• 3 MIN READ
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