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Unified communications and collaboration platforms form the basis of some of the most essential business systems. As workforces become more remote, and the demand for a seamless experience increases, the need for high up-time and fast problem resolution has never been more critical.

IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud, or hybrid, with IR Collaborate you can simplify complex unified communications environments and ensure the lines of communication are always open.

Watch our solutions in action

Optimize the collaboration that connects your people

Proactively prevent problems

Reduce costly outages and service interruptions. Monitor, alert and identify issues across your entire unified communications ecosystem in real time.

Plan, deploy and migrate new technologies with confidence

Deliver new technologies on time, to budget and with minimal risk, to ensure you deliver a high quality of service to end users throughout the deployment process.

Streamline UC and CC operations

Improve IT efficiency with the ability to operate and troubleshoot your entire multi-vendor unified communications or contact center environment from a single view.

Improve the end-user experience and maximize usage

Drive user adoption and deliver ROI by ensuring maximum UC uptime, high- quality interactions and improved organisational productivity throughout the deployment process.

Deploy your way

On-premises or cloud ready, our versatile solutions can be deployed however suits your needs.

Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.

Adam Geffner

Principal Architect @ Asurion

Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000

Andy Kleinheinz

Collaboration Technical Architect @ CDW

Before Prognosis we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.

Balu Ilag

UC and Collaboration Architect @ Juniper Networks

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

Source: Nemertes Research

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Features

Troubleshoot and diagnose

Quickly identify the root-cause, reduce time to resolution, and minimize user impact. Get granular data analysis and historical information so you can diagnose problems at all levels, from the network to the endpoints.

Analyze and report

Understand system performance with insight into data across network layers, routers, and session border controllers, across multiple vendors and applications, to help you make intelligent business decisions.

Monitor, alert and identify

Real-time, proactive monitoring and alerting puts you in control, allowing you to be aware sooner, respond faster and resolve unified communications performance issues before they become customer facing.

Broad multi-vendor coverage

Monitor all aspects of your unified communications environment for calls and meetings, as well as interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications, vendors, and entire multi-technology ecosystems.

Learn more about Collaborate

Comprehensive experience management for complex multi-vendor UC environments.

IR Collaborate Live Demo [Nov 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

IR Collaborate Supported Platforms

Supported platforms - Unified Communications: Cisco, Avaya, Microsoft, Zoom, Oracle, Ribbon, AudioCodes, Poly, Vmware, Windows Server.

Supported platforms - Contact Center: Cisco, Avaya, NICE, Verint,

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IR Collaborate Solution Overview

Whether your UC is in the cloud, hybrid or on-premises, Collaborate optimizes operations, predicts business disruption and automates the steps you need to improve the experience of every interaction.

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Commonly supported platforms include:

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Monitor and troubleshoot your unified communications with IR Collaborate