Monitor and troubleshoot your unified communications with Collaborate

Communications and collaboration platforms form the basis of some of the most essential business systems. As workforces become more remote and the demand for a seamless experience increases, the need for high up-time and fast problem resolution has never been more critical.

IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud or hybrid, with Collaborate you can simplify complex UC environments and ensure the lines of communication are always open.

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Optimize the collaboration that connects your people

Proactively prevent problems

Proactively prevent problems

Reduce costly outages and service interruptions. Monitor, alert and identify issues quickly across your entire UC ecosystem.

Plan, deploy and migrate new technologies with confidence

Plan, deploy and migrate new technologies with confidence

Ensure new technologies are deployed on time, on budget and with minimal risk.

Streamline UC and CC operations

Streamline UC and CC operations

Improve IT efficiency with the ability to operate and troubleshoot your entire multi-vendor UC or Contact Center environment from a single view.

Improve the end-user experience and maximize usage

Improve the end-user experience and maximize usage

Drive user adoption and deliver ROI by ensuring maximum UC uptime, high- quality interactions and improved organisational productivity throughout the deployment process.

Deploy your way

Deploy your way

On-premises or cloud ready, our versatile solutions can be deployed however suits your needs.

Asurion

Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.

Adam-Geffner

Adam Geffner

Principal Architect @ Asurion

CDW

Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000

Andy-Kleinheinz

Andy Kleinheinz

Collaboration Technical Architect @ CDW

Juniper

Before Prognosis we were reactive. When a user would complain then we would check the servers, the gateways, the SBC's trying to figure out what had happened.

Balu-Ilag

Balu Ilag

UC and Collaboration Architect @ Juniper Networks

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Features

Troubleshoot and diagnose

Troubleshoot and diagnose

Quickly identify the root-cause, reduce time to resolution, and minimize user impact. Get granular data, analysis and historical information so you can diagnose problems at all levels, from the network to the endpoints.

Analyze and report

Analyze and report

Gain insight into data across network layers, routers, session border controllers over multi-vendor technologies, and applications, presented in the way that makes the most sense for you and your team.

Monitor, alert and identify

Monitor, alert and identify

Real-time, proactive alerting puts you in control, allowing you to be aware sooner, respond faster and resolve UC performance issues before they become customer facing.

Broad multi-vendor coverage

Broad multi-vendor coverage

Monitor all aspects of your UC environment for calls and meetings, as well as interactions across network paths, hardware, SBCs, CTI, PBX, web services, applications and entire multi-vendor, multi-technology ecosystems.

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Commonly supported platforms include: