IR Collaborate Solution Overview
Whether your UC is in the cloud, hybrid or on-premises, Collaborate optimizes operations, predicts business disruption and automates the steps you need to improve the experience of every interaction.
collaborate
Monitor and troubleshoot your unified communications with IR Collaborate
Unified communications and collaboration platforms form the basis of some of the most essential business systems. As hybrid working becomes the norm and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution, and intelligent insight has never been more critical.
Introducing
Observability without the overhead
Run Prognosis your way: secure, scalable, and managed by the experts who built it.
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Optimize the collaboration that connects your people
Make the hybrid workplace work
Get the intelligent insight you need to harness innovative new ways to bring people together, from wherever they are.
- Deploy new technology with confidence
- Get deep insight into your data to understand performance
- Accelerate digital transformation
Create great connections
Ensure the tools your organization relies on just work and enhance the way your teams communicate and collaborate.
- Drive user adoption and deliver ROI
- Proactively prevent problems that impact user experience
- Test voice, video, web, and collaboration ecosystems
Simplify collaboration complexity
Whether your people are in the office or working remotely, with IR Collaborate you can ensure the lines of communication are always open.
- Streamline collaboration, UC, and CC operations
- Solve problems fast and reduce downtime
- Get end-to-end, multi-vendor visibility from a single view
Enterprise UC
Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.
Service Providers
Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.
Contact Centers
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Experience Testing
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Hear more from our Customers
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
Andy Kleinheinz
Collaboration Technical Architect @ CDW
I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and exactly how it works – you don’t have to go searching for what you need
RICHARD DE JONG
Team Leader 2nd Line Operations, Avaya @ VodafoneZiggo
I was able to understand the status of the entire network and each node. Thanks to IR, we discovered that multiple devices are in an abnormal state such as high CPU usage and packet loss, among others.
Based on the data, we were able to deal with the root cause by requesting the construction vendor to investigate and respond. Also, since Quality of Experience (QoE) data for each call is recorded, it is possible to refer to the data even when inquired by employees.
KAZUTOSHI MATSUDA
Manager of Information Services @ KITO Corporation
Learn more about Collaborate
Comprehensive experience management for complex multi-vendor UC environments.
3 Reasons your Contact Center Testing is Broken & How to Fix it
Would You Trust an Untested System?Would you board an airplane that had never actually gone on a test flight? Where the decision to put the plane
Customer Experience Validation Solutions
IR's voice, web, and video testing solutions give you the real-time performance insights you need to deliver a level of service that exceeds customer expectations.
3 Reasons your Contact Center Testing is Broken & How to Fix it
Would You Trust an Untested System?Would you board an airplane that had never actually gone on a test flight? Where the decision to put the plane
Deminar - Visualizing the Hybrid Worker Experience
Join our technical experts Kelvin Tan and Ravinderjit Kaur as they walk through how you visualize the hybrid worker experience in IR Collaborate. The...
Resources & Digital Events
Communications Blog
• 8 MIN READ
Hybrid UC in 2026: Why On-Prem Isn’t ‘Legacy’ - It’s a Control Strategy
With Unified Communication & Collaboration (UC&C) markets continuing to expand globally, many organizations ...
AI Network Monitoring 2025: Transform Enterprise Operations with Intelligent Automation
The ability to capture network performance data is essential to maintain optimal performance throughout your network. ...
Read GuideUnified Communications and Collaboration in Global Financial Services [IDC InfoBrief]
Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. ...
Read GuideNavigating the IPv4 to IPv6 Transition: Essential Strategies for Success
When the internet first came to be, every computer or internet-connected device was assigned a unique public IP ...
Read Guide