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What Is Unified Communications Monitoring?
A Safety Net for Your Entire UC Ecosystem
A seamlessly functioning Unified Communications system is mission-critical. Every day, organizations rely on Microsoft Teams, Zoom, Cisco and other vendor applications — and when users hit problems, it immediately impacts productivity and can cost valuable time and money.
But how do you know where problems are occurring? Is it a provider's platform, a home network, or an endpoint device? Without UC monitoring, IT teams quickly get bogged down trying to determine the source.
Whether your systems are on-premises, hybrid or cloud, UC monitoring is purpose-built to watch the performance of VoIP calls, video conferencing, devices and applications — diagnosing root cause, reporting issues and giving complete visibility through a single pane of glass.
Download a PDF of our guide on Finding A Unified Communications Monitoring Solution
The Benefits of Monitoring UC
Visibility That Benefits Everyone
With the shift to remote and hybrid working, organizations need a real-time, end-to-end picture of their communications infrastructure more than ever. Monitoring increases visibility, optimizes network reliability, and keeps compliance and security under control.
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Remote Workers
Ensures quality of service for UCaaS applications, wherever people are working. -
Call Quality
Helps guarantee call quality on every device across your network. -
Customer Insight
Application and device performance data yields valuable insight into customer experience. -
Faster Resolution
Network admins quickly detect device or connection failures and traffic bottlenecks.
Monitoring tools also strengthen data security — identifying weaknesses in your network and making it harder for attackers to gain unauthorized access.
Making the Hybrid Workplace Work
Complexity Is the New Normal
Within a hybrid UC framework there are likely to be multiple devices, applications and technologies in use simultaneously — with people spread across locations and time zones. Without state-of-the-art monitoring and performance-management tools, organizations would have no hope of managing it all.
Businesses shouldn't have to worry about malfunctioning equipment, poor VoIP quality, sub-par video connectivity or frequent availability issues. The primary consideration is simple: make sure all services, software and systems work seamlessly — and that users have a good experience.
Creating Great Connections
Always-On Service, Always-Met Standards
Companies depend on an increasingly complex array of technologies to get work done. They need always-working service availability, and they need to meet Quality of Service (QoS) standards.
They also need the ongoing support of a monitoring tool — with the ability to access analytics, insights and reports — to keep UC services and contact centers running exactly as they should.
What to Look for in a Solution
The Capabilities That Matter
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Complete, Cross-Vendor Visibility
No matter which vendors you use for VoIP, video calling or cloud apps, the solution should monitor your entire ecosystem from one place. -
Root-Cause Diagnosis & Alert
Collect data that gives actionable insight into call quality, reports performance issues and generates alerts before users are affected. -
Prevention, Not Just Troubleshooting
The best tools let you not only fix issues as they occur, but stop them recurring — vastly improving quality of service. -
Flexible Deployment & QoS Reporting
On-premises, hybrid or cloud — with the analytics, insights and reports needed to prove QoS standards are met.
How IR Collaborate Can Help
Simplifying Complexity Across Your UC Network
At IR, our primary aim is to simplify complexity. No matter which vendors you use for VoIP, video calling or cloud applications, IR can monitor your entire unified communications ecosystem — end to end.
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Any Vendor
Teams, Zoom, Cisco and more — one platform across your whole environment. -
Single Pane of Glass
Complete visibility to troubleshoot fast and keep quality high. -
Experience Management
Optimize business-critical systems and the user experience they deliver.
Keep Every Conversation Connected
See how IR Collaborate monitors your entire UC ecosystem — across every vendor, device and location.
Download a PDF of our guide on Finding A Unified Communications Monitoring Solution
