Are you delivering the experience your users expect?

Optimize the collaboration that connects your people

With the shift to remote working at scale and the fast implementation of cloud collaboration platforms, organization all over the globe are tasked with managing increasingly complex UC environments to ensure the lines of communication are always open.

In a complex, multi-vendor UC ecosystem, we help you avoid, and quickly find and resolve performance issues in real-time – across your on-premises, cloud or hybrid environments.

Speed problem resolution and improve uptime

Quickly monitor and troubleshoot

Find and fix root-cause of problems quickly so you can minimize user impact.

Get complete visibility through a single pane of glass

One dashboard for end-to-end visibility

Broad multi-vendor coverage mean you can streamline IT processes and operations with visibility across your entire environment from a single pane-of-glass.

Maximize user satisfaction and productivity

Boost user experience

Maximize system performance to optimize productivity and keep your modern workforce connected.

Deploy your way

On-premise or cloud ready

Whether in the cloud, on premises or hybrid, our versatile solutions can be deployed to suit your needs.

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64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

NSC Global Limited improves voice quality and saves on operational costs with Prognosis

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when degraded voice quality or outages occurred.

Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible.

View case study
Case Study
IR excels at messaging and alert automation

50% improved multi-vendor performance

25% reduction in outages

Telecommunications Services

NSC-Global
Case Study
Automated alerts inform the IT teams when approaching thresholds

OpExImproved operational savings

24% Improved resolution time

Telecommunications Services

NSC-Global

Collaborate

Optimize the collaboration that connects your people.

Collaborate

IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems, whether on-premises, in the cloud or hybrid.

Learn more

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Commonly supported platforms include: