Are you delivering the experience your users expect?

Optimize the collaboration that connects your people

With the shift to remote working at scale and the fast implementation of cloud collaboration platforms, organizations all over the globe are tasked with managing increasingly complex unified communications environments to ensure the lines of communication are always open.

In a complex, multi-vendor unified communications ecosystem, we help you avoid, and quickly find and resolve performance issues in real-time – across your on-premises, cloud or hybrid environments.

Speed problem resolution and improve uptime

Quickly monitor and troubleshoot

Find and fix root-cause of problems quickly so you can maximize system performance and minimize user impact.

Get complete visibility through a single pane of glass

One dashboard for end-to-end visibility

Broad multi-vendor coverage mean you can streamline IT processes and operations with visibility across your entire environment from a single pane-of-glass.

Maximize user satisfaction and productivity

Boost user experience

Improve the performance of video conferencing and collaboration tools to optimize productivity and keep your modern workforce connected.

Deploy your way

On-premise or cloud ready

Deploy our versatile solutions in the cloud, on premises or as a hybrid model, to suit your enterprise unified communications needs.

Test your voice and video

Test voice and video under real-world conditions

User experience is critical! Have confidence your UC and collaboration systems are delivering an exceptional one with real-time testing, under real-world conditions to verify capacity, performance, stability and resilience.

icon-service

Service Providers

Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.

Learn More
icon-contact

Contact Centers

Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.

Learn More
icon-experience

Experience Testing

Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.

Learn More
icon-video-conference

Meeting Rooms

Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.

Learn More

64% Time saving

Most of the time spent troubleshooting is on identifying the issue

43% Lower

UCC operational costs

21% Increase

in employee productivity

NSC Global Limited improves voice quality and saves on operational costs with Prognosis

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when degraded voice quality or outages occurred.

Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible.

View case study
Case Study
IR excels at messaging and alert automation

50% improved multi-vendor performance

25% reduction in outages

Telecommunications Services

NSC-Global

Commonly supported platforms include:

Resources & Digital Events

Zero Downtime, Maximum Impact: Strategies for Contact Centre Resilience and Customer Experience (CX) Excellence
EBOOKS, GUIDES, & REPORTS • 9 MIN READ

Zero Downtime, Maximum Impact: Strategies for Contact Centre Resilience and Customer Experience (CX) Excellence

Contact centres are responsible for delivering best-in-class brand experiences in every interaction. Operating in a ...

 

The mission critical role of UC&C in Global Financial Services

The Banking, Financial Services, and Insurance (BFSI) sector is rapidly transforming on a global level and is now being ...

Read Blog

Digital Transformation in Global Financial Services: The Role of Unified Communications and Collaboration

Where UC&C becomes mission critical The new normal for banking, finance and insurance organizations is pushing them ...

Read Guide

Efficiency & Visibility: How Cloud Migration Transforms Contact Centers

Join us for an insightful webinar titled "Unlocking Efficiency and Visibility: How Cloud Migration Transforms Contact ...

Watch Webinar