With the shift to remote working at scale and the fast implementation of cloud collaboration platforms, organizations all over the globe are tasked with managing increasingly complex unified communications environments to ensure the lines of communication are always open.
In a complex, multi-vendor unified communications ecosystem, we help you avoid, and quickly find and resolve performance issues in real-time – across your on-premises, cloud or hybrid environments.
Speed problem resolution and improve uptime
Find and fix root-cause of problems quickly so you can maximize system performance and minimize user impact.
Get complete visibility through a single pane of glass
Broad multi-vendor coverage mean you can streamline IT processes and operations with visibility across your entire environment from a single pane-of-glass.
Maximize user satisfaction and productivity
Improve the performance of video conferencing and collaboration tools to optimize productivity and keep your modern workforce connected.
Deploy your way
Deploy our versatile solutions in the cloud, on premises or as a hybrid model, to suit your enterprise unified communications needs.
Test your voice and video
User experience is critical! Have confidence your UC and collaboration systems are delivering an exceptional one with real-time testing, under real-world conditions to verify capacity, performance, stability and resilience.
Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.
NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when degraded voice quality or outages occurred.
Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible.
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