With the shift to remote working at scale and the fast implementation of cloud collaboration platforms, organization all over the globe are tasked with managing increasingly complex UC environments to ensure the lines of communication are always open.
In a complex, multi-vendor UC ecosystem, we help you avoid, and quickly find and resolve performance issues in real-time – across your on-premises, cloud or hybrid environments.
Speed problem resolution and improve uptime
Find and fix root-cause of problems quickly so you can minimize user impact.
Get complete visibility through a single pane of glass
Broad multi-vendor coverage mean you can streamline IT processes and operations with visibility across your entire environment from a single pane-of-glass.
Maximize user satisfaction and productivity
Maximize system performance to optimize productivity and keep your modern workforce connected.
Deploy your way
Whether in the cloud, on premises or hybrid, our versatile solutions can be deployed to suit your needs.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when degraded voice quality or outages occurred.
Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible.
Optimize the collaboration that connects your people.
IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems, whether on-premises, in the cloud or hybrid.
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