Webinars

Adaptive Leadership: Ensuring continuity to keep the business safe

Adaptive Leadership: Ensuring continuity to keep the business..

As Digital Solutions Director, Andrew leads the teams responsible for BT's portfolio...

Webinars • May 2020 • ON-DEMAND
Payments Industry: Managing Through and Beyond the Changing Times

Payments Industry: Managing Through and Beyond the Changing...

There is not a single payment flow that has not been affected by what is happening in today's world. As we begin to shift from the unprecedented emergency to the new normal, organizations – from retail to banks – are adjusting quickly to the short and long-term impacts.

Webinars • Jun 2020 • 60 MIN PLAY • ON-DEMAND

Critical Metrics UC & Contact Center Leaders..

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to help them drive performance and meet important business goals.

In this webinar, you'll learn the top metrics that matter, with real customer use cases to illustrate why. You'll also learn how focusing on managing these metrics has helped IR customers meet their KPI targets, and deliver...

Webinars • Sep 2020 • 30 MIN PLAY • UPCOMING
Meet The Expert Series: Maintaining success for Skype for Business Platform

Meet The Expert Series: Maintaining success for..

Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Sonus, AudioCodes. Join...

Webinars • Aug 2020 • 45 MIN PLAY • ON-DEMAND
Get the Recipe Right - IR Partner & Customer Success (June)

Get the Recipe Right - IR Partner & Customer..

IR's Channel Team is back with another virtual event! Join us to get to know the IR team and learn how we can work...

Webinars • Jun 2020 • 60 MIN PLAY • ON-DEMAND
Keeping Customers Connected – Challenge or Opportunity for Service Providers?

Keeping Customers Connected – Challenge or..

Due to the uncertainty COVID-19 has caused, many organizations are leading with caution – which includes travel...

Webinars • Jun 2020 • 60 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [June 2020]

Prognosis for UC Live Demo [June 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars • Jun 2020 • 30 MIN PLAY • ON-DEMAND
The Rise of Real-Time Payments

The Rise of Real-Time Payments

Real-time payments is a gold rush of sorts – global financial institutions are racing to embrace it, but not everyone...

Webinars • May 2020 • 60 MIN PLAY • ON-DEMAND
Getting Remote Right: The importance of culture and leadership in remote work

Getting Remote Right: The importance of culture..

With the world moving to remote work overnight, organizations are facing a whole set of new challenges.

Webinars • May 2020 • ON-DEMAND
10 Questions IT Leaders Ask to Keep the Modern Workforce Connected

10 Questions IT Leaders Ask to Keep the Modern..

COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family...

Webinars • May 2020 • 60 MIN PLAY • ON-DEMAND
Get the Recipe Right - IR Partner & Customer Success

Get the Recipe Right - IR Partner & Customer..

IR's Channel Road Show is going virtual for Cinco de Mayo. Join us to get to know the IR team and learn how we can work...

Webinars • May 2020 • 60 MIN PLAY • ON-DEMAND
Maintaining Productivity and User Experience in a Remote Working World

Maintaining Productivity and User Experience in a..

IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity...

Webinars • Apr 2020 • ON-DEMAND
Payments Clarity and Certainty in Time of Crisis

Payments Clarity and Certainty in Time of Crisis

The success of our world economy largely relies on human movement and consumer buying behavior. With an overall shift...

Webinars • May 2020 • ON-DEMAND
Prognosis for UC Live Demo [April 2020]

Prognosis for UC Live Demo [April 2020]

Join us for a live demo of Prognosis for UC with Chuck Geisler, one of our Senior Solutions Engineer.

Webinars • Apr 2020 • 30 MIN PLAY • ON-DEMAND
Keep the modern workforce connected

Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its...

Webinars • Mar 2020 • ON-DEMAND
Prognosis for UC Live Demo [February 2020]

Prognosis for UC Live Demo [February 2020]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars • Feb 2020 • 30 MIN PLAY • ON-DEMAND
Top Ten Predictions in Retail Payments for 2020

Top Ten Predictions in Retail Payments for 2020

Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital...

Webinars • Feb 2020 • 60 MIN PLAY • ON-DEMAND
What's your Prognosis? Don’t Let a Bug Take Down Your UC Platform

What's your Prognosis? Don’t Let a Bug Take Down..

Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to...

Webinars • Jan 2020 • 45 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [December 2019]

Prognosis for UC Live Demo [December 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars • Dec 2019 • 30 MIN PLAY • ON-DEMAND
Collaboration or Frustration? [APAC | EU]

Collaboration or Frustration? [APAC | EU]

Join Kate Daley from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand...

Webinars • Nov 2019 • 30 MIN PLAY • ON-DEMAND
Webinar: Collaboration or Frustration?

Webinar: Collaboration or Frustration?

Join Stuart Matthewman from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and...

Webinars • Oct 2019 • 30 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [October 2019]

Prognosis for UC Live Demo [October 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars • Oct 2019 • ON-DEMAND
Prognosis for UC Live Demo [August 2019]

Prognosis for UC Live Demo [August 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars • Aug 2019 • 37 MIN PLAY • ON-DEMAND
How to Ensure a Healthy UC Environment and Great User Experience

How to Ensure a Healthy UC Environment and Great..

Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor...

Webinars • Jul 2019 • 30 MIN PLAY • ON-DEMAND
The Journey to Microsoft Teams Deployment - Adoption phase

The Journey to Microsoft Teams Deployment -..

To assist organizations deploying or considering Microsoft Teams we have developed a three-part webinar series, to tell...

Webinars • Jun 2019 • ON-DEMAND
Prognosis for UC Live Demo [June 2019]

Prognosis for UC Live Demo [June 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll...

Webinars • Jun 2019 • 31 MIN PLAY • ON-DEMAND
UC Network Monitoring & Troubleshooting [APAC Timezone]

UC Network Monitoring & Troubleshooting [APAC..

Do you spend too much time trying to troubleshoot multiple UC network performance issues across single or multi-vendors...

Webinars • May 2019 • 45 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [May 2019]

Prognosis for UC Live Demo [May 2019]

Join our monthly session for an live demo of Prognosis for UC, hosted by one of our Senior Solutions Engineers with...

Webinars • May 2019 • 34 MIN PLAY • ON-DEMAND
The Journey to Microsoft Teams Deployment - Readiness Phase

The Journey to Microsoft Teams Deployment -..

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The...

Webinars • Apr 2019 • 60 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [April 2019]

Prognosis for UC Live Demo [April 2019]

The monthly deminar for April will showcase 5 of the more advanced features of Prognosis.

Webinars • Apr 2019 • 40 MIN PLAY • ON-DEMAND
The Journey to Microsoft Teams Deployment - Planning Phase

The Journey to Microsoft Teams Deployment -..

When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might...

Webinars • Mar 2019 • 45 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [March 2019]

Prognosis for UC Live Demo [March 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll...

Webinars • Mar 2019 • 35 MIN PLAY • ON-DEMAND
Optimize Contact Center Performance: Monitor > Troubleshoot > Analyze

Optimize Contact Center Performance: Monitor >..

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be...

Webinars • Feb 2019 • 59 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [February 2019]

Prognosis for UC Live Demo [February 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications. If...

Webinars • Feb 2019 • 34 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [December 2018]

Prognosis for UC Live Demo [December 2018]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications.

Webinars • Dec 2018 • 35 MIN PLAY • ON-DEMAND
Managing Microsoft Collaboration Environment

Managing Microsoft Collaboration Environment

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various...

Webinars • Dec 2018 • 60 MIN PLAY • ON-DEMAND
Cisco Unified Communications Troubleshooting [APAC December 2018]

Cisco Unified Communications Troubleshooting..

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

Webinars • Dec 2018 • 38 MIN PLAY • ON-DEMAND
HPE NonStop Troubleshooting

HPE NonStop Troubleshooting

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case...

Webinars • Dec 2018 • 43 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [November 2018]

Prognosis for UC Live Demo [November 2018]

For November's Deminar (the re-scheduled session) we will be sharing the latest updates from the Prognosis 11.5...

Webinars • Nov 2018 • 32 MIN PLAY • ON-DEMAND
Cisco Unified Communications Troubleshooting

Cisco Unified Communications Troubleshooting

Join our APAC Cisco Unified Communications monitoring webinar, hosted by an IR Solutions Engineer with live Q&A.

Webinars • Oct 2018 • 33 MIN PLAY • ON-DEMAND
Cisco HCS: What's new for Service Providers

Cisco HCS: What's new for Service Providers

This joint session with Cisco covered what is new for Service Providers as part of Cisco Hosted Collaboration Solution...

Webinars • Oct 2018 • 61 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [October 2018]

Prognosis for UC Live Demo [October 2018]

Join a live demo of Prognosis for UC hosted by Stefan Rottbeck, one of our Senior Solutions Engineers. This session...

Webinars • Oct 2018 • 40 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [September 2018]

Prognosis for UC Live Demo [September 2018]

Webinars • Sep 2018 • 36 MIN PLAY • ON-DEMAND
Avaya Unified Communications Troubleshooting

Avaya Unified Communications Troubleshooting

Presenter: Alex Bahar Senior solutions Engineer APAC, Africa, Middle East

Webinars • Sep 2018 • 33 MIN PLAY • ON-DEMAND
How to optimize your Cisco collaboration environment

How to optimize your Cisco collaboration..

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more...

Webinars • Aug 2018 • 57 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [August 2018]

Prognosis for UC Live Demo [August 2018]

Watch this live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session takes a...

Webinars • Aug 2018 • 37 MIN PLAY • ON-DEMAND
Better Customer Engagement Through Integrated Collaboration Tools

Better Customer Engagement Through Integrated..

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to...

Webinars • Jul 2018 • 52 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [July 2018]

Prognosis for UC Live Demo [July 2018]

Join us for a live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session will...

Webinars • Jul 2018 • 34 MIN PLAY • ON-DEMAND
Voice recording compliance in the new regulatory world

Voice recording compliance in the new regulatory..

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue. Join us if you record calls and want to...

Webinars • Jul 2018 • 31 MIN PLAY • ON-DEMAND
Microsoft Teams: Timing, Tools & Tips

Microsoft Teams: Timing, Tools & Tips

Watch this webinar for an update on Microsoft Teams from David Branscome, Partner Technical Architect at Microsoft who...

Webinars • Jun 2018 • 60 MIN PLAY • ON-DEMAND
Webinar: Overcoming the Growing Pains of Video Conferencing

Webinar: Overcoming the Growing Pains of Video..

Presenter: Matthew Jackson | Senior Solutions Engineer IR

Webinars • Jun 2018 • 29 MIN PLAY • ON-DEMAND
Skype for Business: Troubleshoot Voice and Video like a Ninja

Skype for Business: Troubleshoot Voice and Video..

Quality of experience is key to a successful UC environment and Skype for Business is no different. In this session we...

Webinars • May 2018 • 60 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [May 2018]

Prognosis for UC Live Demo [May 2018]

Join us for a live demo of Prognosis for UC. Hosted by Dave Bottomley, a Senior Solutions Engineer, this session will...

Webinars • May 2018 • 41 MIN PLAY • ON-DEMAND
UC Deminar - APAC, Africa, Middle east, ANZ

UC Deminar - APAC, Africa, Middle east, ANZ

Presenter: Sylvain Faure Senior solutions Engineer APAC, Africa, Middle East.

Webinars • Apr 2018 • 33 MIN PLAY • ON-DEMAND
Prognosis for Service Provider Live Demo

Prognosis for Service Provider Live Demo

Join us for a live Deminar (a demo webinar) on Prognosis for Service Provider, with a specific focus on Cisco UC...

Webinars • Apr 2018 • 43 MIN PLAY • ON-DEMAND
Ensure Customer Experience Success with UC

Ensure Customer Experience Success with UC

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client...

Webinars • Apr 2018 • 40 MIN PLAY • ON-DEMAND
UC Optimization for Pros (APAC timezone)

UC Optimization for Pros (APAC timezone)

Presenter: Stephen Elliott, Director Marketing | Junaidy Laures, Senior Solutions Engineer

Webinars • Mar 2018 • 34 MIN PLAY • ON-DEMAND
Optimize your Cisco Collaboration Environment

Optimize your Cisco Collaboration Environment

Cisco deployments scale from SMB environments right up to enterprise, multisite global ecosystems. Regardless of the...

Webinars • Mar 2018 • 57 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [March 2018]

Prognosis for UC Live Demo [March 2018]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live...

Webinars • Mar 2018 • 33 MIN PLAY • ON-DEMAND
UC Optimization for Pros

UC Optimization for Pros

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more...

Webinars • Feb 2018 • 52 MIN PLAY • ON-DEMAND
Microsoft Teams and Skype for Business network readiness

Microsoft Teams and Skype for Business network..

Presenters: Timothy Lothering, Architect – Cloud Voice, Microsoft / Matthew Jackson, Senior solutions engineer IR

Webinars • Feb 2018 • 43 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [February 2018]

Prognosis for UC Live Demo [February 2018]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live...

Webinars • Feb 2018 • 33 MIN PLAY • ON-DEMAND
Skype for Business - Tales from the front line with ESi Asia

Skype for Business - Tales from the front line..

Presenter: Matthew Jackson, Senior solutions engineer IR / Andy Lau, Senior Consultant ESi Asia.

Webinars • Jan 2018 • 30 MIN PLAY • ON-DEMAND
Orange Business Services & Microsoft - Tales from the front line

Orange Business Services & Microsoft - Tales from..

Hear how OBS & IR help enterprise customers plan, deploy & operate Microsoft Skype for Business. With case studies and...

Webinars • Jan 2018 • 30 MIN PLAY • ON-DEMAND
2018 Unified Communications Trend Watch

2018 Unified Communications Trend Watch

2017 has been a big year in UC, the growth of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's...

Webinars • Jan 2018 • 56 MIN PLAY • ON-DEMAND
12 predictions for Unified Communications in 2018

12 predictions for Unified Communications in 2018

UC moves quickly from on premise to cloud to mobility. Hear our predictions for 2018 including vendors like Microsoft,...

Webinars • Dec 2017 • 30 MIN PLAY • ON-DEMAND
Microsoft Teams and Skype for Business - the road ahead for collaboration

Microsoft Teams and Skype for Business - the road..

When Microsoft launched Teams in 2016 many wondered what this would mean for Skype for Business. Join us to hear from...

Webinars • Dec 2017 • 60 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [December 2017]

Prognosis for UC Live Demo [December 2017]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live...

Webinars • Dec 2017 • 34 MIN PLAY • ON-DEMAND
Skype for Business & Microsoft Teams - Tales from the front line with Insync

Skype for Business & Microsoft Teams - Tales from..

Join to hear the latest on Skype for Business and Microsoft Teams. The differences, how they will work together, common...

Webinars • Nov 2017 • 29 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [November 2017]

Prognosis for UC Live Demo [November 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be...

Webinars • Nov 2017 • 45 MIN PLAY • ON-DEMAND
MiFID II and Call Recording Compliance

MiFID II and Call Recording Compliance

MiFID II is part of the EU’s revised Markets in Financial Instruments Directive impacting any organization providing...

Webinars • Nov 2017 • 31 MIN PLAY • ON-DEMAND
Skype for Business: How to Deliver Faster ROI

Skype for Business: How to Deliver Faster ROI

Skype for Business success depends on the end-user experience and adoption. But how can you ensure this will work? Is...

Webinars • Oct 2017 • 46 MIN PLAY • ON-DEMAND
How cloud based tools can speed up Skype payback

How cloud based tools can speed up Skype payback

“Measure twice and cut once” How network assessment and functional and stress testing can help your Skype deployment...

Webinars • Oct 2017 • 31 MIN PLAY • ON-DEMAND
Prognosis for UC Live Demo [October 2017]

Prognosis for UC Live Demo [October 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be...

Webinars • Oct 2017 • 42 MIN PLAY • ON-DEMAND
Payment transaction monitoring use cases

Payment transaction monitoring use cases

Monitoring POS or ATM transactions is complex. Here the latest in how industry leading Prognosis software helps large...

Webinars • Sep 2017 • 28 MIN PLAY • ON-DEMAND
Prognosis for UC Deminar

Prognosis for UC Deminar

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be...

Webinars • Sep 2017 • 32 MIN PLAY • ON-DEMAND
Skype for Business: Drive Adoption and ROI

Skype for Business: Drive Adoption and ROI

Many organizations are implementing or assessing Skype for Business. Adoption of the technology is critical to success...

Webinars • Aug 2017 • 48 MIN PLAY • ON-DEMAND
Evaluating Skype for business readiness

Evaluating Skype for business readiness

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC...

Webinars • Aug 2017 • 31 MIN PLAY • ON-DEMAND
Evaluating Skype for Business readiness - deeper dive

Evaluating Skype for Business readiness - deeper..

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC...

Webinars • Aug 2017 • 31 MIN PLAY • ON-DEMAND

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