Remote UC & End-Point Management
- Control, configure and test UC platforms and video conferencing devices
- Remotely conduct software/firmware updates
- Automate space readiness for users
Monitoring of Collaboration Spaces
- Advanced monitoring, alerting and troubleshooting of video conferencing devices and UC tool issues.
- Actionable, intelligent insights into space usage, and voice and video quality.
Multi-vendor, Multi-technology Visibility
- Support for all UCaaS Rooms platforms including Microsoft Teams Rooms, Zoom Rooms, Webex Rooms.
- Support for all device manufacturers including Jabra, Poly, Logitech, and many more.
Watch our solutions in action
Solution Features & Benefits
Ensure device and technology readiness
Improve your organization's productivity and maximize meeting time by ensuring that the technology in your collaboration spaces are always meeting-ready.- Automated Testing
- Health Checks
- Alerts & Notifications
Improve efficiency and scalability
Leverage automation and remote management to reduce manual processes and overcome physical access limitations when supporting users and devices.- Self-Healing
- Asset Management
- Equipment & Space Usage Insights
Actionable insights powering informed decisions
Understand how and when tools in your collaboration spaces are being used to inform how you support and manage them.- Dashboard Reports
- Asset & Space Metrics
- Alerts & Notifications
Enterprise UC
Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.
Service Providers
Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.
Contact Centers
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Experience Testing
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Resources & Digital Events
Four Critical Capabilities of High-Performing Contact Centers
In the rapidly evolving landscape of customer service, contact centers play a crucial role in shaping customer ...
Enterprise Unified Communications Strategy and Solutions
The world of enterprise Unified Communication (UC) is evolving so rapidly that a thorough understanding of the current ...
Read GuideGenesys Cloud Monitoring
An organization's emphasis on Customer Experience (CX) is a valid reflection of their success as a business. After all, ...
Read GuideGenesys Cloud Troubleshooting
The Genesys Cloud Software as a Service (SaaS) solution is a suite of cloud services for enterprise-grade ...
Read Guide
