Who are IR

The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.

More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.

We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.

Simplifying complexity since 1988

Simplifying complexity since 1988

ASX listed – top 300 Australian companies

ASX listed – top 300 Australian companies

Fortune 500 clients

Fortune 500 clients

Over 250 employees across 5 countries

Over 250 employees across 5 countries

What we do

A brief history

Life at IR

What we do

Our purpose is to create clarity and insight in a world of connected devices.

Our vision is to make the world a smarter, easier place to live and work, where people and technology interact in a frictionless way.

Our mission is to create innovative technology that optimizes operations, predicts business disruption and automates the steps to improve the experience of every interaction.

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A brief history

Since IR started as a one-man operation in 1988, providing real-time, fault-tolerant management for business-critical computer systems and applications, things have changed a bit. We’ve grown to service more than 1,000 organizations around the globe, delivering a suite of market-leading performance management tools, with over 200 staff across 5 countries. Our products have stood the test of time, and we aren’t finished yet…

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1988

Steve Killelea starts the business we now call IR in his apartment above a chicken shop in Sydney, Australia, building the very first version of Prognosis that monitored HP nonstop servers.

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1994

IR goes global, opening our first international office in Denver, Colorado, USA.

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1997

The global expansion continues with an office opening in London, UK.

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1998

IR wins IT Exporter of the Year Award.

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2000

IR becomes a publicly traded company IRI:ASX. First IR Telephony product launched.

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2001

IR wins Consensus Software Award

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2003

The recognition keeps coming with IR winning ASOCIO ICT Minister’s iAward and Consensus Software Award for a second year.

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2004

IR opens a second office in the US on the East Coast.

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2006

Prognosis for Payments launches.

IR expands into central Europe, opening an office in Germany. IR also wins the Consensus Software Award for a third time.

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2010

IR receives a highly commended acknowledgement in Premier’s NSW Export Award.

Prognosis for UC launches.

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2011

IR wins NSW State iAward for Sustainability and Green IT.

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2012

IR receives a highly commended acknowledgement in Premier’s NSW Export Award for a second time.

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2013

IR is a finalist in the Enterprise Connect Orlando, Best of Enterprise Connect Award.

Acquisition

2015

Acquired IQ Services.

Our Values

Customer First

We strive to be agile for our internal and external customers’ benefit. We make things happen for our customer. Their success is our end goal. We are solutions focused.

 

Teamwork

Everyone’s contribution is critical to IR’s success and collaboration is our key to succeeding as one team. We leverage the local, regional and global teams to overachieve our goals. We all strive to the team strategy.

 

Leadership

We lead by example; take ownership and bring things to closure. We welcome ideas to improve the business. We accept well intentioned mistakes and learn from them. We strive to always improve outcomes.

 

High Performance

We go the extra mile to succeed both individually and as a team. We are held accountable for delivering results. Everyone shows initiative & makes things happen within our strategy. We excel in what we do.

 

Innovation

Learning and creating. We try new things, fail quickly and learn from our experience. Thinking outside the box to achieve our goals is encouraged. We encourage personal learning and development that benefits both the individual and the business.