We are IR
The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.
We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
Simplifying complexity since 1988
ASX listed – top 300 Australian companies
Fortune 500 clients
Over 250 employees across 5 countries
What we do
Our purpose is to create great when it matters most.
Our vision is to make the world a smarter, easier place to live and work, where people and technology interact in a frictionless way.
Our mission is to create innovative technology that optimizes operations, predicts business disruption and automates the steps to improve the experience of every interaction.
A brief history
Since IR started as a one-man operation in 1988, providing real-time, fault-tolerant management for business-critical computer systems and applications, things have changed a bit. We’ve grown to service more than 1,000 organizations around the globe, delivering a suite of market-leading performance management tools, with over 200 staff across 5 countries. Our products have stood the test of time, and we aren’t finished yet…
1988
Steve Killelea starts the business we now call IR in his apartment above a chicken shop in Sydney, Australia, building the very first version of Prognosis that monitored HP nonstop servers.
1994
IR goes global, opening our first international office in Denver, Colorado, USA.
1997
The global expansion continues with an office opening in London, UK.
1998
IR wins IT Exporter of the Year Award.
2000
IR becomes a publicly traded company IRI:ASX. First IR Telephony product launched.
2001
IR wins Consensus Software Award
2003
The recognition keeps coming with IR winning ASOCIO ICT Minister’s iAward and Consensus Software Award for a second year.
2004
IR opens a second office in the US on the East Coast.
2006
Prognosis for Payments launches.
IR expands into central Europe, opening an office in Germany. IR also wins the Consensus Software Award for a third time.
2010
IR receives a highly commended acknowledgement in Premier’s NSW Export Award.
Prognosis for UC launches.
2011
IR wins NSW State iAward for Sustainability and Green IT.
2012
IR receives a highly commended acknowledgement in Premier’s NSW Export Award for a second time.
2013
IR is a finalist in the Enterprise Connect Orlando, Best of Enterprise Connect Award.
2015
Acquired IQ Services.
2015
IR opens an office in Singapore.
IR Tribe Behaviors
A tribe is a distinctive group of people who are unified by a common goal, each person contributing their talents, skills and ideas to the collective to build something special. There are five core behaviors that bring the IR Tribe together, allowing us to Create Great.
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team up |
be human |
own it |
crush it |
have a laugh |
| To team up is to collaborate: with each individual working together toward a common goal, our efforts crystallizing into a shining diamond. | Empathy and respect are characteristics we aspire to. The heart symbol reminds us to embrace our human side and act with compassion. | This necklace, a symbol of identity and belonging, represents our commitment to be accountable for our promises, words and actions. | The arrow signifies our clear direction, our motivation to achieve our goals, our determination to succeed through fierce ambition. | Positivity and humor are central to happiness. This soundwave depicts a burst of laughter, reminding us to find joy in every day. |
create great
Each icon features a diamond, a common thread representing something precious, something great. In the same way, our behaviors bring us together through our aspiration to build something bigger, to Create Great.
