Who are IR

The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.

More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.

We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.

Simplifying complexity since 1988

Simplifying complexity since 1988

ASX listed – top 300 Australian companies

ASX listed – top 300 Australian companies

Fortune 500 clients

Fortune 500 clients

Over 250 employees across 5 countries

Over 250 employees across 5 countries

What we do

A brief history

Life at IR

What we do

Our purpose is to create clarity and insight in a world of connected devices.

Our vision is to make the world a smarter, easier place to live and work, where people and technology interact in a frictionless way.

Our mission is to create innovative technology that optimizes operations, predicts business disruption and automates the steps to improve the experience of every interaction.

sydney-kick-off

A brief history

Since IR started as a one-man operation in 1988, providing real-time, fault-tolerant management for business-critical computer systems and applications, things have changed a bit. We’ve grown to service more than 1,000 organizations around the globe, delivering a suite of market-leading performance management tools, with over 200 staff across 5 countries. Our products have stood the test of time, and we aren’t finished yet…

AU-flag

1988

Steve Killelea starts the business we now call IR in his apartment above a chicken shop in Sydney, Australia, building the very first version of Prognosis that monitored HP nonstop servers.

USA-flag

1994

IR goes global, opening our first international office in Denver, Colorado, USA.

UK-flag

1997

The global expansion continues with an office opening in London, UK.

Award-1

1998

IR wins IT Exporter of the Year Award.

ASX-logo

2000

IR becomes a publicly traded company IRI:ASX. First IR Telephony product launched.

Award-1

2001

IR wins Consensus Software Award

Award-1

2003

The recognition keeps coming with IR winning ASOCIO ICT Minister’s iAward and Consensus Software Award for a second year.

USA-flag

2004

IR opens a second office in the US on the East Coast.

Germany-flag

2006

Prognosis for Payments launches.

IR expands into central Europe, opening an office in Germany. IR also wins the Consensus Software Award for a third time.

Award-1

2010

IR receives a highly commended acknowledgement in Premier’s NSW Export Award.

Prognosis for UC launches.

Award-1

2011

IR wins NSW State iAward for Sustainability and Green IT.

Award-1

2012

IR receives a highly commended acknowledgement in Premier’s NSW Export Award for a second time.

Award-1

2013

IR is a finalist in the Enterprise Connect Orlando, Best of Enterprise Connect Award.

Acquisition

2015

Acquired IQ Services.

IR Tribe Behaviors

A tribe is a distinctive group of people who are unified by a common goal, each person contributing their talents, skills and ideas to the collective to build something special. There are five core behaviors that bring the IR Tribe together, allowing us to Create Great.

 
team-up

 

be-human

 

own-it

 

crush-it

 

have-a-laugh

 

team up

be human

own it

crush it

have a laugh

To team up is to collaborate: with each individual working together toward a common goal, our efforts crystallizing into a shining diamond. Empathy and respect are characteristics we aspire to. The heart symbol reminds us to embrace our human side and act with compassion. This necklace, a symbol of identity and belonging, represents our commitment to be accountable for our promises, words and actions. The arrow signifies our clear direction, our motivation to achieve our goals, our determination to succeed through fierce ambition. Positivity and humor are central to happiness. This soundwave depicts a burst of laughter, reminding us to find joy in every day.

 

 

create-great-icon

create great

Each icon features a diamond, a common thread representing something precious, something great. In the same way, our behaviors bring us together through our aspiration to build something bigger, to Create Great.