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Democratize insight
Iris removes the barriers between people and data – giving every team member, from IT to operations to leadership, the ability to understand what's happening and why.
What is Iris?
The AI that speaks your language – and knows your environment
Iris is a natural language AI built directly into Collaborate. Ask a question in plain English and get instant, cross-platform insight across UC, UCaaS, CCaaS, and SBC environments – no custom queries, no dashboard-hopping, no specialist required.
Just ask questions like:
- “Why are dropped calls spiking in Singapore?”
- “Which platform had the most incidents this quarter?”
- “Show me every failed call between Region X and SBC Y in the last 30 minutes.”
- “Find all interactions with long handle times for Queue Z last week.”
Iris translates the depth of Prognosis telemetry into clear answers and guided next steps – instantly.
Why Iris is different
Built for multi-vendor complexity. Designed for everyone.
Iris is the only conversational AI purpose-built for UC&C observability. It works across Cisco, Microsoft Teams, Avaya, NiCE CXone, and more – without requiring custom dashboards or deep technical expertise to get answers.
Iris doesn't just surface data. It helps you understand it and act on it.
Intelligence at work
Accelerate resolution
Stop digging. Start fixing. Iris pinpoints root causes across platforms instantly so teams can resolve issues before they escalate and before users feel them.
Future-proof your environment
The unified CDR layer in Iris is the foundation for proactive discovery – pattern recognition, capacity planning, and predictive insights that keep your UC&C environment ahead of problems.
Learn more about IRIS AI Assistant
Ready to see Iris in action?
Discover the next generation of observability - ask a question, get an answer.