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RemoteInsight Overview

RemoteInsight - Remote workforce experience management

Videos • 1.33 MIN PLAY

Capgemini: Increasing capacity with IR

There are many challenges that come with managing a communications ecosystem that services many users, at many locations, while utilizing several...

Videos • MIN PLAY

Deliver the best experience with IR Collaborate

In the new working world, people expect to collaborate, communicate and connect seamlessly from wherever they are. But delivering that seamless...

Videos • MIN PLAY

UC&C Report: The IT Time Crunch

Are you in the 50% of IT teams that have had their workload increase? And in the majority where you spend precious hours every week on wasted work?...

Videos • MIN PLAY

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Chicony and IR: Enhancing user experience

By providing end-to-end visibility across their entire UC ecosystems IR has helped Chicony address several challenges the team were facing.

Videos • MIN PLAY

What is ISO 20022?

Global adoption of ISO 20022 will create a common language and model for payments data. It'll provide higher quality data which translates to better...

Videos • MIN PLAY

How to set up your infrastructure for hybrid work..

In the hybrid workplace, employees are dispersed in various locations, and collaboration is often asynchronous. Digital communication is the only way...

Videos • MIN PLAY

Ensure digital transformation with IR

Digital transformation is giving business the freedom to think beyond existing horizons. But it relies on a new generation of technology, operating...

Videos • MIN PLAY

What does the evolved digital workplace look like?

While every organization has differing operational and technology requisites, collaboration spaces, like conference, meeting, and huddle rooms, are...

Videos • MIN PLAY

Taking proactive performance management to the..

Our client lacked the granularity of data or the long-term analytics of merchant performance to be able to recognize changes and patterns associated...

Videos • MIN PLAY

ACI and IR: Turning payments data into opportunity

IR worked closely with ACI to develop their IR Transact Card Payments Analytics solution and build a tool to simplify the complexity of managing high...

Videos • MIN PLAY

Providing UC assurance for GSK

GSK are a science-led global healthcare company, with three businesses that research, develop and manufacture innovative pharmaceutical medicines,...

Videos • MIN PLAY

Collaboration Space Management

With Collaboration Space Management from IR, you can remotely manage all your collaboration spaces and meeting rooms from a single pane of glass.

Videos • MIN PLAY

IR Transact High Value Payments Overview

Get complete visibility across your large value, high priority payments, so that you can monitor the health of your transaction queues, get ahead of...

Videos • 1.53 MIN PLAY

Webex by Cisco - Alerting

Proactive alerting is critical to effectively managing user experience - be alerted to issues in your Webex Meetings environment in real-time with IR...

Videos • 1.33 MIN PLAY

Webex by Cisco - Analyzing Network Performance

Could poor network performance be impacting user experience in your Webex Meetings? With IR Collaborate you can get visibility into performance...

Videos • 1.18 MIN PLAY

Webex by Cisco - Managing Meeting User Adoption

Find out how IR Collaborate can help maximize user adoption of Webex Meetings by Cisco to ensure you're getting the best possible return on your...

Videos • 7.53 MIN PLAY

Webex by Cisco - Troubleshooting Meetings

Watch our solution for Webex by Cisco in action! See how IR Collaborate can help you troubleshoot Webex Meetings, to ensure you're delivering a great...

Videos • 5.16 MIN PLAY

Zoom Experience Management Overview

Our Zoom experience management can help simplify the complexity of managing modern UC and collaboration ecosystems, helping you gain insight into...

Videos • 3.13 MIN PLAY

Dynamic Thresholds: Advanced alerting to improve..

This video explores how Dynamic Thresholds can be used to improve alerting accuracy, reduce alert noise, streamline management of payments ecosystems...

Videos • 8.47 MIN PLAY

Microsoft Teams - Exploring Call Setup and Drop..

In this demo we explore how you can use the call setup failed ratio and drop failed ratio views in IR Collaborate to quickly identify common links...

Videos • 9.52 MIN PLAY

From analytics to insight

With IR Transact's payments analytics capabilities you can obtain insights from your data with ease, to help you track performance against KPIs,...

Videos • 7.02 MIN PLAY

Troubleshooting payments processing

How do you detect problems with payments processing? The answer is IR Transact. In this demo, we take you through what to look for to detect problems...

Videos • 7.20 MIN PLAY

Zoom Security - PART 4: Is meeting traffic..

The fourth and final installment in the Zoom Security series looks at the types of encryption available when using Zoom, the differences between...

Videos • 3.20 MIN PLAY

Zoom Security - PART 3: Are Personal Meeting IDs..

Part 3 of our Zoom Security series looks at the pros and cons of Personal Meeting IDs vs randomly generated meeting IDs, and how IR Collaborate can...

Videos • 3.20 MIN PLAY

Zoom Security - PART 2: Are my users' Zoom..

In part 2 of the Zoom security series, we look at why the Zoom client impacts security and how IR Collaborate can help determine whether your users...

Videos • 3.20 MIN PLAY

Zoom Security - PART 1: Are my meetings secure?

How can you tell if your Zoom meetings are secure? In this video series, we show you how IR Collaborate can help you manage Zoom security and give...

Videos • 3.20 MIN PLAY

Using the merchant portal to maximize customer..

Improve system uptime and maximize customer satisfaction with real-time insight into the health of your transactions.

Videos • 3.05 MIN PLAY

IR Collaborate

Enterprise grade performance management for voice, video and collaboration ecosystems to simplify UC complexity.

Videos • 1.24 MIN PLAY

IR Transact

Simplify the complexity of managing modern payments ecosystems and bring real-time visibility to your entire environment.

Videos • 1.24 MIN PLAY

Contact Center

Ensure your voice quality, connection, and critical systems are problem-free so you can deliver a superior customer experience.

Videos • 2.10 MIN PLAY

Real-time visibility across merchants

Deliver a smooth payments experience with real-time insight into transaction data

Videos • 3.05 MIN PLAY

IR Collaborate Live Demo [Mar 2021]

Live demo of IR Collaborate with a senior solutions engineer.

Videos • 60 MIN PLAY

IR Transact Live Demo [Jan 2021]

Live demo of IR Transact with a senior solutions engineer.

Videos • 17 MIN PLAY

Microsoft Teams Experience Management Overview

Our Microsoft Teams experience management capabilities can help organizations transition to Teams, drive adoption and usage, and deliver a great...

Videos • 3.14 MIN PLAY

Microsoft Teams - Part 1: Experience Overview

Explore the features of the Experience Overview dashboard which gives you a snapshot of Microsoft Teams performance at a glance.

Videos • 3.56 MIN PLAY

Microsoft Teams - Part 2: Service Health

Take a deeper look at Service Health, which displays real-time data and insights into the health of the Microsoft environment.

Videos • 3.07 MIN PLAY

Microsoft Teams - Part 3: Call Details and..

Part 3 explores how you can drill down into the details of a call or meeting, and look at endpoint readiness within your environment.

Videos • 3.20 MIN PLAY
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