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Call Recording Compliance Checklist

IR Media

Written by IR Media


Prognosis Call Recording Assurance verifies every call required to be recorded for legislation and regulatory purposes is recorded. Through Media Integrity it checks whether the media file contains audible content.

Many banking and finance organizations record calls made as part of day-to-day business operations. These calls are subject to a number of rules and regulations that differ between jurisdictions. How do you know which rules you fall under and how can you be confident you comply?

There are a number of things you can do to ensure you and your organization have the right tools and processes in place. This checklist will help highlight some of the critical areas in call recording compliance.

In the checklist you will find how to:

  • Get friendly with the Details
  • Planning
  • Assess your Current Infrastructure
  • Roles, Resources & Responsibilities
  • Monitor your Recordings

To continue reading, download the Call Recording Compliance Checklist.

Topics: Reporting and SLAs Call recording compliance Real-time monitoring