Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components,...

Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless...

Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified...

In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving...

One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing...

ATM Monitoring

With many banks and financial institutions closing their physical doors and reducing staff levels to...

A complete guide to understanding, monitoring and fixing network latency.

Unified Communications and Collaboration...

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether...

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The...

With a shaky start to a new decade and plenty of challenges ahead, 2020 has seen financial ecosystems undergo a digital...

Without unified communications, and video conferencing tools in particular, the global workforce would be in complete...

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has...

More often than not, the first point of contact that a customer or client will have with your business is by phone...

IR has engaged Wainhouse for thought leadership and insight on the enterprise benefits from monitoring, analytics,...

The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share. This...

The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing...

In the rapidly advancing world of real-time communication, organizations no longer rely only on voice calls as their...

How to Maintain High-Quality UC for Healthcare in a Time of Pandemic

A complete guide to understanding, monitoring and fixing network packet loss.

Introduction – network packet loss

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A complete guide to understanding, monitoring and fixing network jitter.

The global adoption of VoIP and video as...

There's no doubt that the global economy has changed dramatically in the last century and a half - due in large part to...

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming...

It seems as though change is the only constant in the world of Unified Communications (UC), and worldwide change is...

Transitioning a unified communications system to the cloud may seem like a daunting proposal. Organizations have...

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC...

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC...

With unified communications (UC) optimization, you’re not just enhancing your company’s business communication,...

No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform...

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

IR Prognosis Call Recording Assurance

Many banking and finance organizations record calls made as part of day-to-day...

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of...

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers...

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but...

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in...

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer...

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for...

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center...

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their...

Take control of your entire UC environment.

Once UC becomes an integral part of your business you can't wait for...

Do you need to maximize the performance of business critical OLTP environments? Now you can.

Take control with...

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor...

Get the lowdown on system performance

How many of your staff can balance workloads between CPUs and disks to ensure...

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line...

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a...

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can...

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory...

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and...

The contact center is the cornerstone for delivering outstanding customer experience. The explosion of omnichannel...

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating...

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus...

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging...

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact...

Digital payments were on the rise well before the start of COVID-19, but the impact of remote working has catapulted a...