eBooks, Guides, & Reports

Nemertes Research: Solid Customer Experience Relies on..

eBooks, Guides, & Reports • 16 MIN READ

Migrating to Cisco Unified Communications Platform Checklist

More organizations are choosing Cisco as their preferred platform for integrated unified communications (UC), collaboration, video conferencing and contact center solutions

Whether your organization is considering a complete migration to Cisco, or an extension or upgrade of your current setup, this guide highlights critical areas to address along...

eBooks, Guides, & Reports • 1 MIN READ

IR Prognosis Call Recording Assurance

Achieving regulatory compliance requires prompt recall of call recordings. Call recordings provide evidence of verbal contracts and business policies and must be available when regulators request them.

Using innovative patent pending technology, Prognosis Call Recording Assurance verifies every call required to be recorded for regulatory purposes is recorded. It ensures financial or trading based businesses are compliant with call recording...

eBooks, Guides, & Reports • 3 MIN READ

Call Recording Compliance Checklist

Prognosis Call Recording Assurance verifies every call required to be recorded for legislation and regulatory purposes is recorded. Through Media Integrity it checks whether the media file contains audible content.

Many banking and finance organizations record calls made as part of day-to-day business operations. These calls are subject to a number of rules and regulations that differ between jurisdictions. How do you know which rules you fall...

eBooks, Guides, & Reports • 1 MIN READ

The Road to Enterprise Voice

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and collaboration. Recent announcements around Skype for Business and Teams has the entire industry talking.

eBooks, Guides, & Reports • 1 MIN READ

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Optimizing Cisco Unified Communications

Challenges with your Cisco environment? Download our Cisco UC Guide and troubleshoot like a BOSS!

A comprehensive guide on how to manage and optimize your Cisco unified communications environment. With unified communications, you're not just enhancing your company's business communication, collaboration and productivity. You're helping each and every employee succeed in their work. You're making your customers happier. And you're contributing to...

eBooks, Guides, & Reports • 1 MIN READ

Real-time Insight for Merchant Acquirers

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but how do you ensure that they continue to be satisfied with the services you provide?

Imagine having real-time insight into the health of your top merchant's transactions. Receive an early indication the instant that anything abnormal started occurring for those merchants. Start proactively managing the health of that merchant's...

eBooks, Guides, & Reports • 1 MIN READ

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