eBooks, Guides, & Reports

Which solution do you want to learn more about?

An essential guide for Zoom Enterprise Deployments [Ensuring..

eBooks, Guides, & Reports • 21 MIN READ

4 Key Business Drivers for Real-Time Payments Transactions

COVID-19 is a global human tragedy that has caused significant economic disruption and has had a major impact on transactions and payment flows. But as the economy starts to rebound, albeit with regional variations in recovery, silver linings have begun to emerge.

Businesses are starting to see positive impacts from increases in overall global...

eBooks, Guides, & Reports • 8 MIN READ

Optimizing Your Cisco UC Environment

Cisco is one of the world's best known suppliers of unified communication and collaboration (UCC) applications and devices. From hosted collaboration solutions, messaging, telephony, licensing and much more, Cisco deployments keep some of the world's largest enterprises connected.

eBooks, Guides, & Reports • 5 MIN READ

Microsoft Teams Migration Checklist

The geographical distribution of today’s workplace calls for diversity, speed, and utmost ease of collaboration. We need flexible communication...

eBooks, Guides, & Reports • 11 MIN READ

Cisco Webex Connection Problems Troubleshooting..

Cisco Webex is one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars. Webex meetings...

eBooks, Guides, & Reports • 7 MIN READ

Setting the scene for a smooth Microsoft Teams..

Setting the scene for a smooth Microsoft Teams migration

The date for the Skye for Business Online (SFBO) is fast approaching, and the pressure is on...

eBooks, Guides, & Reports • 10 MIN READ

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A guide to Microsoft Teams troubleshooting

Microsoft Teams is the result of leveraging the company’s existing Office software suite to create a unified experience between Teams, Office 365,...

eBooks, Guides, & Reports • 9 MIN READ

Telemedicine Unified Communications &..

How to Maintain High-Quality UC for Healthcare

eBooks, Guides, & Reports • 9 MIN READ

The Importance Of A Transaction Monitoring..

In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...

eBooks, Guides, & Reports • 8 MIN READ

Cisco Webex Troubleshooting Guide

Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...

eBooks, Guides, & Reports • 6 MIN READ

Cisco Webex monitoring

In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...

eBooks, Guides, & Reports • 7 MIN READ

Improving video conferencing quality

Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...

eBooks, Guides, & Reports • 11 MIN READ

Improve Collaboration with Video Conference Tools

Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...

eBooks, Guides, & Reports • 13 MIN READ

ATM Monitoring Software

ATMs are a crucial part of the way customers carry out a transaction. Even considering the mass global shift to online and mobile banking, and...

eBooks, Guides, & Reports • 5 MIN READ

Your Guide To Microsoft Teams Direct Routing

The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...

eBooks, Guides, & Reports • 8 MIN READ

The importance of a payment monitoring system

The payments industry is evolving at blinding pace. How can businesses effectively manage booming transactions volumes, emerging technologies,...

eBooks, Guides, & Reports • 6 MIN READ

Real-time transaction monitoring

The world of payments is evolving so fast that businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...

eBooks, Guides, & Reports • 10 MIN READ

SIP monitoring tools

During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...

eBooks, Guides, & Reports • 10 MIN READ

Zoom Meeting troubleshooting

In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...

eBooks, Guides, & Reports • 11 MIN READ

Cisco outage - inconvenience or catastrophe?

Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...

eBooks, Guides, & Reports • 5 MIN READ

Call analysis - why it's vital for your business

In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...

eBooks, Guides, & Reports • 6 MIN READ

A Guide to Successful UC Collaboration with..

Microsoft Teams tools to elevate your workplace collaboration

Since March 2020, the number of workplaces who now use Microsoft Teams has increased...

eBooks, Guides, & Reports • 25 MIN READ

Fixing jitter in your Cisco and multi-vendor UC..

Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...

eBooks, Guides, & Reports • 13 MIN READ

Solving widespread Zoom audio issues

Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...

eBooks, Guides, & Reports • 7 MIN READ

Improving Business Performance with Transaction..

In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving digital revolution. Every...

eBooks, Guides, & Reports • 5 MIN READ

Zoom troubleshooting to relieve busy IT teams

One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...

eBooks, Guides, & Reports • 11 MIN READ

SIP monitoring for enterprise UC

Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...

eBooks, Guides, & Reports • 9 MIN READ

The Importance of ATM Monitoring and Management..

ATM Monitoring

With many banks and financial institutions closing their physical doors and reducing staff levels to save costs, ATMs are becoming a...

eBooks, Guides, & Reports • 6 MIN READ

Network Latency - Common Causes and Best Solutions

A complete guide to understanding, monitoring and fixing network latency.

Unified Communications and Collaboration (UCC) has made the business world...

eBooks, Guides, & Reports • 17 MIN READ

Unified Communications and Collaboration in..

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery...

eBooks, Guides, & Reports • 28 MIN READ

Better workplace collaboration with Microsoft..

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...

eBooks, Guides, & Reports • 15 MIN READ

The Omni Channel Banking Handbook: Benefits,..

With a shaky start to a new decade and plenty of challenges ahead, 2020 has seen financial ecosystems undergo a digital transformation. With...

eBooks, Guides, & Reports • 12 MIN READ

Zoom Monitoring for Enterprise

Without unified communications, and video conferencing tools in particular, the global workforce would be in complete chaos.

eBooks, Guides, & Reports • 5 MIN READ

Effective call flows: The key to customer..

More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...

eBooks, Guides, & Reports • 7 MIN READ

Point Of Sale Monitoring Solutions

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has evolved into intuitive, all...

eBooks, Guides, & Reports • 6 MIN READ

Managing UCC Complexity in Complex Times

IR has engaged Wainhouse for thought leadership and insight on the enterprise benefits from monitoring, analytics, diagnostics, and optimization of...

eBooks, Guides, & Reports • 23 MIN READ

SIP Trunk fundamentals: A guide to Session..

The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share. This guide is to explain the basic...

eBooks, Guides, & Reports • 10 MIN READ

Managing your changing Payments Environment

The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing world influenced by external...

eBooks, Guides, & Reports • 17 MIN READ

The Complete Guide to Session Border Controllers

In the rapidly advancing world of real-time communication, organizations no longer rely only on voice calls as their primary form of communication....

eBooks, Guides, & Reports • 10 MIN READ

Telemedicine Unified Communications &..

How to Maintain High-Quality UC for Healthcare in a Time of Pandemic

eBooks, Guides, & Reports • 10 MIN READ

What Is Network Packet Loss?

A complete guide to understanding, monitoring and fixing network packet loss.

Introduction – network packet loss

Unified Communications and...

eBooks, Guides, & Reports • 13 MIN READ

Network Jitter - Common Causes and Best Solutions

A complete guide to understanding, monitoring and fixing network jitter.

The global adoption of VoIP and video as primary communication solutions is...

eBooks, Guides, & Reports • 14 MIN READ

Voice monitoring and VoIP quality control

There's no doubt that the global economy has changed dramatically in the last century and a half - due in large part to the invention of the...

eBooks, Guides, & Reports • 9 MIN READ

Collaboration or Frustration? Using UCC..

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...

eBooks, Guides, & Reports • 1 MIN READ

Getting the Most Out of Your Cisco Unified..

The Ultimate Guide to Managing and Optimizing Your Cisco UC Environment

It seems as though change is the only constant in the world of Unified...

eBooks, Guides, & Reports • 45 MIN READ

Unified Communications Cloud Migration Checklist

Transitioning a unified communications system to the cloud may seem like a daunting proposal. Organizations have concerns about maturity,...

eBooks, Guides, & Reports • 7 MIN READ

Unified Communications Optimization & Management..

With unified communications (UC) optimization, you’re not just enhancing your company’s business communication, collaboration and productivity....

eBooks, Guides, & Reports • 29 MIN READ

Troubleshooting Unified Communications Guide for..

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC troubleshooting and monitoring,...

eBooks, Guides, & Reports • 21 MIN READ

UCaaS: Service Provider UC Monitoring Guide for..

How service providers can own UC optimization

It’s important for your team to have a positive and rewarding experience. As a UC service provider (SP), it’s your job to make sure your customers have a great experience, every time. Your customers come to you because they don’t want to deal with service issues – they want you to handle it.

eBooks, Guides, & Reports • 14 MIN READ

Multi-vendor Unified Communications Monitoring..

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC solutions they leverage. ...

eBooks, Guides, & Reports • 22 MIN READ

Cisco Unified Communications Migration Checklist

No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform for integrated unified...

eBooks, Guides, & Reports • 17 MIN READ

Unified Communications Performance Management Key..

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

eBooks, Guides, & Reports • 18 MIN READ

Compliance Recording Checklist - Is Your Business..

In most businesses across a variety of sectors with contact centers, trade-related communication needs to be recorded reliably. This is mandatory,...

eBooks, Guides, & Reports • 5 MIN READ

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and...

eBooks, Guides, & Reports • 41 MIN READ

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment...

eBooks, Guides, & Reports • 2 MIN READ

Real-time Insight for Merchant Acquirers

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but how do you ensure that they...

eBooks, Guides, & Reports • 1:08 MIN PLAY

Cisco HCS Summit: Partner Ecosystem

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in Richardson, Texas to discuss being...

eBooks, Guides, & Reports • 1:21 MIN PLAY

Ensuring the Health of Real-time Payments

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer are clear, as a bank are you...

eBooks, Guides, & Reports • 1:06 MIN PLAY

UC Assessor identifies cause of Video Conference..

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for one of their customers. For...

eBooks, Guides, & Reports • 1 MIN READ

Voice Quality Visibility for Unified Comms &..

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the...

eBooks, Guides, & Reports • 2:00 MIN PLAY

Orange uses UC Assessor to help customers with..

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their digital transformation...

eBooks, Guides, & Reports • 2:14 MIN PLAY

Transaction Manager

Do you need to maximize the performance of business critical OLTP environments? Now you can.

Take control with Prognosis Transaction Manager and gain...

eBooks, Guides, & Reports • 3 MIN READ

Prognosis JEE Application Performance Monitor

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor the stability and performance...

eBooks, Guides, & Reports • 2 MIN READ

Prognosis Dynamic Load Balancing

Get the lowdown on system performance

How many of your staff can balance workloads between CPUs and disks to ensure your hardware resources are...

eBooks, Guides, & Reports • 3 MIN READ

Prognosis Batch Manager

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line processing is essential to...

eBooks, Guides, & Reports • 3 MIN READ

Availability Manager

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a whole new level, because for the...

eBooks, Guides, & Reports • 3 MIN READ

How Monitoring Contact Center Technology Can..

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what...

eBooks, Guides, & Reports • 1 MIN READ

Guide: What is Call Recording Assurance?

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It...

eBooks, Guides, & Reports • 2:33 MIN PLAY

Get a quick overview of Prognosis for Payments -..

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and optimize its payments ecosystem....

eBooks, Guides, & Reports • 2:30 MIN PLAY

Ensure Digital Transformation Success with IR

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating in real-time. What happens if...

eBooks, Guides, & Reports • 1:41 MIN PLAY

Unified Communications Management Tools reduce..

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus increasingly on digital...

eBooks, Guides, & Reports • 19 MIN READ

Skype for Business Deployment Checklist

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or increasingly as...

eBooks, Guides, & Reports • 11 MIN READ

The Future of Contact Centers & How to Develop a..

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:

eBooks, Guides, & Reports • 25 MIN READ

The rise of Tokenized Payments

Digital payments were on the rise well before the start of COVID-19, but the impact of remote working has catapulted a massive shift to digital...

eBooks, Guides, & Reports • 13 MIN READ
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