eBooks, Guides, & Reports

Which solution do you want to learn more about?

Your Ultimate Guide to Future-Proofing the Hybrid Workplace 2.0

eBooks, Guides, & Reports • 44 MIN READ

Jabra Bluetooth Pairing: A Guide To Connecting Jabra...

Unified communication and collaboration wouldn't be possible without the devices and equipment that facilitate clear, continuous, user-friendly interaction. Of the vast selection of available devices on the market today, one of the leaders in the wireless communication space is Jabra, a Danish company founded in the US who specializes in sound and...

eBooks, Guides, & Reports • 13 MIN READ

Understanding B2B Payment Processing: What it is..

According to a new study from UK based firm, Juniper Research the global transaction value of the Business-to-Business (B2B) payments market will...

eBooks, Guides, & Reports • 13 MIN READ

How To Deliver A Seamless Payments Experience

The customer payment experience has changed exponentially in the past few years. With digital payments at the forefront of the continually evolving...

eBooks, Guides, & Reports • 12 MIN READ

An Introduction to ISO 8583: What You Need To Know

ISO 8583 is an international messaging standard for payments initiated with a financial transaction card (credit or debit card). Visa, Mastercard,...

eBooks, Guides, & Reports • 14 MIN READ

What are Legacy Systems and Why Do Companies..

In today's fast-moving digital world, technology is advancing so quickly that businesses hardly have time to become familiar with their operating...

eBooks, Guides, & Reports • 13 MIN READ

A Guide to Business Agility and Its Value To Your..

The business world today can be ruthlessly tough, and many organizations are struggling to handle constant business change, and maintain a...

eBooks, Guides, & Reports • 12 MIN READ

The Importance of the Digital Economy

The global economy is experiencing massive, accelerated digital transformation, resulting in the creation of new business models, innovative products...

eBooks, Guides, & Reports • 14 MIN READ

The Value of a Cloud-Based Approach: What It Is &..

Today's business world is undergoing intense digital transformation and constantly changing. Data has become an organization's most valuable...

eBooks, Guides, & Reports • 13 MIN READ

Hospitals and Health Systems in a Hybrid World

While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...

eBooks, Guides, & Reports • 10 MIN READ

Deep Packet Inspection (DPI): How it works and..

In a digital-first world, each and every piece of digital information transmitted over the internet is delivered in small bundles of data, called...

eBooks, Guides, & Reports • 11 MIN READ

A Guide To Hybrid Cloud: What It Is & How It Works

Even before COVID-19 knocked the world off its axis, cloud computing was quickly emerging as the way global businesses would operate in the future.

eBooks, Guides, & Reports • 12 MIN READ

Here's how to fix and troubleshoot a Jabra..

In today's work-from-anywhere culture, it's vital that your communication devices are working properly. A malfunctioning audio device or headset can...

eBooks, Guides, & Reports • 12 MIN READ

Camera Troubleshooting: Common Webcam Problems &..

Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...

eBooks, Guides, & Reports • 14 MIN READ

Headset Not Working? Here’s How To Fix It

With the global adoption of hybrid working, the devices and equipment we once used for recreation have become a necessary part of our everyday...

eBooks, Guides, & Reports • 14 MIN READ

Remote Device Management Services: Key Features &..

After two years of tumult and upheaval in the working world, we've emerged with no doubt that the future workplace will be hybrid, combining some...

eBooks, Guides, & Reports • 13 MIN READ

P2P Encryption: What It Is and Why It’s Important..

We live in a world of emerging technology, and with a rapidly evolving payments industry, the rise of real time payments, and an increasingly complex...

eBooks, Guides, & Reports • 11 MIN READ

Payments Trends Transforming the Industry in 2022..

Fueled by the COVID-19 pandemic, 2021 was a year of transformation for the payments industry, and digital payments in particular. The real time...

eBooks, Guides, & Reports • 16 MIN READ

Understanding the Digital Payment Lifecycle

Payment processing services have come a long way since the days of simply cash or card payment.

eBooks, Guides, & Reports • 13 MIN READ

Putting your Employees First in the Work from..

What the Great Resignation Means for Your Organization

As we face the Great Resignation, organizations run the risk of losing employees if they do...

eBooks, Guides, & Reports • 8 MIN READ

A Guide To Network Congestion: What It Is,..

Today's business and working environment requires a fast, stable, and secure network infrastructure to connect all the network components, multiple...

eBooks, Guides, & Reports • 12 MIN READ

Webex by Cisco Audio Troubleshooting Guide

Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...

eBooks, Guides, & Reports • 10 MIN READ

Payment Gateways: What They Are and How They Work

As the name suggests, a payment gateway is one of the many portals that allows payments through the payment processing system. A payment gateway is a...

eBooks, Guides, & Reports • 14 MIN READ

How To Successfully Perform A Slack To Teams..

The popularity of cloud communication and collaboration platforms like Microsoft Teams, Slack, Webex by Cisco, Zoom, Google Workspace, etc. have...

eBooks, Guides, & Reports • 14 MIN READ

How to Create a Digital Workplace Strategy

In our guide 'The Ultimate Guide to the Digital Workplace', we covered in detail the effect that digital transformation has had on the modern...

eBooks, Guides, & Reports • 16 MIN READ

Now is the time for Real-Time

Sustained disruption in the world economic arena has prompted the unprecedented growth of real-time payments. Due in large part to a global pandemic,...

eBooks, Guides, & Reports • 27 MIN READ

How a Digital Workplace Can Benefit Your Business

Thanks to constantly developing technology, the modern workplace has undergone a massive transformation that is continuously evolving. In this guide,...

eBooks, Guides, & Reports • 17 MIN READ

Solving Your Customers Work from Anywhere..

Tech Teams Need Service Providers

CIOs and tech teams have seen a sharp shift in their mandates and find themselves delivering on business and...

eBooks, Guides, & Reports • 8 MIN READ

Payment Orchestration: Simplifying payment..

Omnichannel payment ecosystems are the way of the future. Financial institutions are closing the online/offline banking divide, improving customer...

eBooks, Guides, & Reports • 12 MIN READ

How Payments as a Service Is Transforming The..

According to a research report from Markets and Markets, the global Payments-as-a-Service (PaaS) market size is estimated to grow from $56.2 billion...

eBooks, Guides, & Reports • 10 MIN READ

Top 10 Ways To Fix Audio Problems with Microsoft..

Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any moving parts of a machine, these...

eBooks, Guides, & Reports • 12 MIN READ

The Future Of Payments: Key Trends Shaping the..

If there's anything certain about the current global economy, it's that eCommerce is advancing astoundingly. In the payments industry, the digital...

eBooks, Guides, & Reports • 14 MIN READ

IaaS, PaaS and SaaS: What You Need To Know About..

The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.

eBooks, Guides, & Reports • 16 MIN READ

How Improving Conference Room Technology Boosts..

The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to imagine things getting done....

eBooks, Guides, & Reports • 12 MIN READ

AV Issues: How To Identify Them And Their..

Meetings and conferences are part of the machinery that drives corporate business today. Since the pandemic drove workers from the office and...

eBooks, Guides, & Reports • 13 MIN READ

How Optimising Your Conference Room AV Setup Can..

Meetings and conferences are part and parcel of corporate business. The pandemic has had a major influence on the way we conduct meetings, and has...

eBooks, Guides, & Reports • 12 MIN READ

Build a Resilient Work from Anywhere Model in 2022

The Work Environment Will Remain Hybrid

The Hybrid work model that we have seen emerge over the last 2 years has settled into a norm.

Ecosystm...

eBooks, Guides, & Reports • 10 MIN READ

What Businesses Need To Know About The SWIFT..

With international money transfers amounting to trillions globally each day, SWIFT codes exist to ensure the safety, security, and straight through...

eBooks, Guides, & Reports • 18 MIN READ

How Hybrid Workplace Technology Can Transform..

Organizations globally are working towards creating a resilient, sustainable and progressive hybrid workforce that empowers employees to work...

eBooks, Guides, & Reports • 14 MIN READ

Hybrid Workplace Models Are The New Normal

Creating a successful Hybrid Workplace Model

Hybrid working is being hailed as the future of work. The office space as we know it still exists, but...

eBooks, Guides, & Reports • 15 MIN READ

Using Alternative Payment Methods to Streamline..

The payments landscape is rapidly evolving, with a global payments revolution seeing shoppers increasingly adopting alternative payment methods...

eBooks, Guides, & Reports • 16 MIN READ

Omnichannel Payments: The Connected Experience

Technological change has accelerated at an astounding pace in the space of two years. For the payments industry, the rapid adoption of omnichannel...

eBooks, Guides, & Reports • 8 MIN READ

What Is Subscription Churn & How Can it be..

Any eCommerce or subscription business relies on customer retention for business longevity and continuity. So the last thing any business wants is...

eBooks, Guides, & Reports • 14 MIN READ

What Does an Effective Cash Management System..

Cash management is the process of collecting and managing cash flows from operating, investing and financing activities. A cash management system...

eBooks, Guides, & Reports • 22 MIN READ

All Your Questions About Cash Flow Modeling..

Cash is the beating heart of any successful business, and for most organizations, cash flow will have the most impact on performance and longevity....

eBooks, Guides, & Reports • 11 MIN READ

Your Guide to Secure Cross-Border Payments

With new players emerging in the world of payments, along with rapidly changing customer demands, the pressure is on to collaborate and develop...

eBooks, Guides, & Reports • 21 MIN READ

What Is Involuntary Churn & How You Can Prevent It

As any eCommerce or subscription business knows, customer retention is the key to business longevity and continuity.

Discover and read more about how...

eBooks, Guides, & Reports • 14 MIN READ

What’s the Difference Between ACH vs. Wire..

ACH vs Wire Transfer

When businesses or individuals need to make international transfers or transfer funds between bank accounts either domestically...

eBooks, Guides, & Reports • 12 MIN READ

A Guide To Fraud Monitoring & Fraud Detection

There's no doubt that the world has entered a new era in payments. The digital age is ushering in an abundance of choice, convenience, speed and...

eBooks, Guides, & Reports • 12 MIN READ

How Declined Payments Affect Your Business & Ways..

Declined payments cost companies a staggering amount of money every year, and can significantly damage business reputation. In fact, research shows...

eBooks, Guides, & Reports • 9 MIN READ

Managing your Changing Payments Business

The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing world influenced by external...

eBooks, Guides, & Reports • 17 MIN READ

Managing & Preventing Failed Payments in Banking..

In the payments world, there's nothing more frustrating and potentially damaging to a business than a payment failure. In addition to customer...

eBooks, Guides, & Reports • 17 MIN READ

What is a Fund Flow Statement? Uses & Benefits..

A fund flow refers to the inflow and outflow of funds or assets for a company and is often measured on a monthly or quarterly basis. A fund flow...

eBooks, Guides, & Reports • 14 MIN READ

How & Why Your Business Should Do Cash Flow..

Operating a successful business means tracking many financial metrics, but undoubtedly, tracking operating cash flow is the most crucial. Business...

eBooks, Guides, & Reports • 13 MIN READ

Monitoring & Optimising Digital Payments For Your..

Since the onset of the COVID-19 pandemic, the digital payments market has burgeoned, and the payments industry is experiencing increasing pressure...

eBooks, Guides, & Reports • 13 MIN READ

The Complete Guide to Understanding ACH Payments

Over the years, the world of banking has modified radically and has globally affected millions of individuals. During this age of development,...

eBooks, Guides, & Reports • 14 MIN READ

A guide to disaster recovery and business..

The only certain thing in the business world is that nothing is for certain. One moment, your UC infrastructure is sound, data management is under...

eBooks, Guides, & Reports • 14 MIN READ

Cloud vs On-Premise Load Testing - Benefits and..

In the cloud, there's almost infinite access to resources for computing, storage, and networking, allowing all kinds of applications to be scaled...

eBooks, Guides, & Reports • 17 MIN READ

A Definitive Guide To Performance Testing

Unified communications systems today are becoming increasingly more complex. The speed with which emerging technologies are evolving is...

eBooks, Guides, & Reports • 14 MIN READ

The Expert Guide To VoIP Testing - Ensuring Your..

With the advent of remote working, employees are no longer tethered to their desks, or restricted by hard-wired equipment. As long as there is a...

eBooks, Guides, & Reports • 13 MIN READ

Improving Customer Experience with Contact Center..

Contact centers (sometimes referred to as call centers) sit at the core of many successful businesses. Today's contact center technology is powerful...

eBooks, Guides, & Reports • 17 MIN READ

5 Key Differences Between Load Testing and Stress..

Unified communications systems today carry a far greater level of complexity that even a few years ago. The level of complexity can vary, depending...

eBooks, Guides, & Reports • 15 MIN READ

Is Cash Visibility More Important Than You Think?

In the world of payments, cash is still king. But the value of cash held by enterprise organizations can only be determined if the treasurer knows...

eBooks, Guides, & Reports • 13 MIN READ

Cloud Performance Testing Best Tips and Tricks

There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...

eBooks, Guides, & Reports • 12 MIN READ

What Is Disaster Recovery Testing and Why Is It..

Disaster recovery testing is an important element of an organization's business continuity and disaster recovery plan.

eBooks, Guides, & Reports • 13 MIN READ

SWIFT Transaction Monitoring Best Practices Guide

With worldwide international money transfers amounting to trillions each day, SWIFT codes exist to ensure the safety and security of all those...

eBooks, Guides, & Reports • 11 MIN READ

RTGS for High Value Payments - Minimizing Risk..

Real-Time Gross Settlement (RTGS) is a payment system provided by the banks, that enables the instant and complete electronic settlement of funds...

eBooks, Guides, & Reports • 11 MIN READ

Why Monitoring and Improving Cash Flow Visibility..

Cash flow visibility is the most important criteria for enterprises to gain a solid understanding of their financial situation. Obviously, having a...

eBooks, Guides, & Reports • 9 MIN READ

What is ISO 20022 and How is it Changing?

Banks and financial institutions globally are entering a new era, as they prepare to transition their payment systems from using SWIFT messages...

eBooks, Guides, & Reports • 13 MIN READ

Optimizing Your Cisco UC Environment

Cisco is one of the world's best known suppliers of unified communication and collaboration (UCC) applications and devices. From hosted collaboration solutions, messaging, telephony, licensing and much more, Cisco deployments keep some of the world's largest enterprises connected.

eBooks, Guides, & Reports • 5 MIN READ

A Handy Microsoft Teams Migration Checklist &..

The geographical distribution of today’s workplace calls for diversity, speed, and utmost ease of collaboration in just a few clicks. We need flexible communication tools, and intuitive workspace design, with plenty of scope for customization and integration. And that's just for starters.

Image source: SoftwareAdvice

The communication tools we deploy need to be user-friendly, align with business goals, and include the co-operation of all...

eBooks, Guides, & Reports • 18 MIN READ

Cisco Webex Connection Problems Troubleshooting..

Cisco Webex is one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars. Webex meetings...

eBooks, Guides, & Reports • 8 MIN READ

Reviewing Your Microsoft Teams Migration Project

In July 2021, Skype For Business Online (SFBO), a business communication platform that played an important role in collaboration was officially retired, and many of its customers and users transitioned to Microsoft Teams.

eBooks, Guides, & Reports • 16 MIN READ

A guide to Microsoft Teams troubleshooting

Microsoft Teams is the result of leveraging the company’s existing Office software suite to create a unified experience between Teams, Office 365,...

eBooks, Guides, & Reports • 9 MIN READ

Telemedicine Unified Communications &..

How to Maintain High-Quality UC for Healthcare

eBooks, Guides, & Reports • 9 MIN READ

The Importance Of A Transaction Monitoring..

In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...

eBooks, Guides, & Reports • 8 MIN READ

Cisco Webex Troubleshooting Guide

Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...

eBooks, Guides, & Reports • 6 MIN READ

Cisco Webex monitoring

In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...

eBooks, Guides, & Reports • 7 MIN READ

Improving video conferencing quality

Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...

eBooks, Guides, & Reports • 11 MIN READ

An essential guide for Zoom Enterprise..

With the global workforce in its current state of upheaval, unified communications and collaboration (UCC) is the adhesive holding the workplace -...

eBooks, Guides, & Reports • 21 MIN READ

Improve Collaboration with Video Conference Tools

Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...

eBooks, Guides, & Reports • 13 MIN READ

ATM Monitoring Software

ATMs are a crucial part of the way customers carry out a transaction. Even considering the mass global shift to online and mobile banking, and...

eBooks, Guides, & Reports • 5 MIN READ

Your Guide To Microsoft Teams Direct Routing

The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...

eBooks, Guides, & Reports • 17 MIN READ

The importance of a payment monitoring system

The payments industry is evolving at blinding pace. How can businesses effectively manage booming transactions volumes, emerging technologies,...

eBooks, Guides, & Reports • 6 MIN READ

Real-time transaction monitoring

The world of payments is evolving so fast that businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...

eBooks, Guides, & Reports • 10 MIN READ

SIP monitoring tools

During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...

eBooks, Guides, & Reports • 10 MIN READ

Zoom Meeting troubleshooting

In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...

eBooks, Guides, & Reports • 11 MIN READ

Cisco outage - inconvenience or catastrophe?

Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...

eBooks, Guides, & Reports • 5 MIN READ

Call analysis - why it's vital for your business

In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...

eBooks, Guides, & Reports • 6 MIN READ

A Guide to Successful UC Collaboration with..

Microsoft Teams tools to elevate your workplace collaboration

Since March 2020, the number of workplaces who now use Microsoft Teams has increased...

eBooks, Guides, & Reports • 25 MIN READ

4 Key Business Drivers for Real-Time Payments Data

COVID-19 is a global human tragedy that has caused significant economic disruption and has had a major impact on transactions and payment flows. But...

eBooks, Guides, & Reports • 8 MIN READ

Fixing jitter in your Cisco and multi-vendor UC..

Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...

eBooks, Guides, & Reports • 12 MIN READ

Common Zoom Audio Problems & How to Fix Them

Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...

eBooks, Guides, & Reports • 8 MIN READ

Improving Business Performance with Transaction..

In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving digital revolution. Every...

eBooks, Guides, & Reports • 6 MIN READ

SIP monitoring for enterprise UC

Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...

eBooks, Guides, & Reports • 9 MIN READ

The Importance of ATM Monitoring and Management..

ATM Monitoring

With many banks and financial institutions closing their physical doors and reducing staff levels to save costs, ATMs are becoming a...

eBooks, Guides, & Reports • 6 MIN READ

Zoom troubleshooting to relieve busy IT teams

One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...

eBooks, Guides, & Reports • 11 MIN READ

Network Latency - Common Causes and Best Solutions

A complete guide to understanding, monitoring and fixing network latency.

Unified Communications and Collaboration (UCC) has made the business world...

eBooks, Guides, & Reports • 18 MIN READ

Unified Communications and Collaboration in..

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery...

eBooks, Guides, & Reports • 28 MIN READ

Better workplace collaboration with Microsoft..

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...

eBooks, Guides, & Reports • 15 MIN READ

Omnichannel Banking: Benefits, Challenges and More

With a shaky start to a new decade and plenty of challenges ahead, the last two years has seen financial ecosystems undergo a significant digital...

eBooks, Guides, & Reports • 18 MIN READ

Zoom Monitoring for Enterprise

There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...

eBooks, Guides, & Reports • 12 MIN READ

Effective call flows: The key to customer..

More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...

eBooks, Guides, & Reports • 7 MIN READ

Point Of Sale Monitoring Solutions

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has evolved into intuitive, all...

eBooks, Guides, & Reports • 7 MIN READ

Managing UCC Complexity in Complex Times

IR has engaged Wainhouse for thought leadership and insight on the enterprise benefits from monitoring, analytics, diagnostics, and optimization of...

eBooks, Guides, & Reports • 23 MIN READ

SIP Trunk fundamentals: A guide to Session..

The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share. Session Initiation Protocol (SIP)...

eBooks, Guides, & Reports • 11 MIN READ

The Complete Guide to Session Border Controllers

In the rapidly advancing world of real-time communication, organizations no longer rely only on voice calls as their primary form of communication....

eBooks, Guides, & Reports • 13 MIN READ

Unified Communications for Healthcare &..

How to Maintain High-Quality UC for Healthcare in a Time of Pandemic

eBooks, Guides, & Reports • 10 MIN READ

Network Jitter - Common Causes and Best Solutions

A complete guide to understanding, monitoring and fixing network jitter.

The global adoption hybrid working has highlighted the importance of VoIP...

eBooks, Guides, & Reports • 21 MIN READ

What Is Network Packet Loss?

A complete guide to understanding, monitoring and fixing network packet loss

Unified Communications and Collaboration (UCC) has always been important...

eBooks, Guides, & Reports • 16 MIN READ

Voice monitoring and VoIP quality control

There's no doubt that the global economy has changed dramatically in the last century and a half - due in large part to the invention of the...

eBooks, Guides, & Reports • 9 MIN READ

Collaboration or Frustration? Using UCC..

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...

eBooks, Guides, & Reports • 1 MIN READ

Getting the Most Out of Your Cisco Unified..

The Ultimate Guide to Managing and Optimizing Your Cisco UC Environment

It seems as though change is the only constant in the world of Unified...

eBooks, Guides, & Reports • 45 MIN READ

Unified Communications Cloud Migration Checklist

Digital transformation is the way forward today for large and small enterprises globally, and cloud migration is at the forefront of this...

eBooks, Guides, & Reports • 10 MIN READ

Unified Communications Optimization & Management..

Unified communications has come a long way. Today, organizations have limitless options as to how to build their UC stack. Video conferencing is a...

eBooks, Guides, & Reports • 30 MIN READ

Troubleshooting Unified Communications Guide for..

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC troubleshooting and monitoring,...

eBooks, Guides, & Reports • 21 MIN READ

UCaaS: Service Provider UC Monitoring Guide for..

How service providers can own UC optimization

It’s important for your team to have a positive and rewarding experience. As a UC service provider (SP), it’s your job to make sure your customers have a great experience, every time. Your customers come to you because they don’t want to deal with service issues – they want you to handle it.

eBooks, Guides, & Reports • 14 MIN READ

Multi-vendor Unified Communications Monitoring..

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC solutions they leverage. ...

eBooks, Guides, & Reports • 22 MIN READ

Cisco Unified Communications Migration Checklist

No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform for integrated unified...

eBooks, Guides, & Reports • 17 MIN READ

Unified Communications Performance Management Key..

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

eBooks, Guides, & Reports • 18 MIN READ

Compliance Recording Checklist - Is Your Business..

In most businesses across a variety of sectors with contact centers, trade-related communication needs to be recorded reliably. This is mandatory,...

eBooks, Guides, & Reports • 6 MIN READ

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and...

eBooks, Guides, & Reports • 41 MIN READ

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment...

eBooks, Guides, & Reports • 2 MIN READ

Real-time Insight for Merchant Acquirers

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but how do you ensure that they...

eBooks, Guides, & Reports • 1:08 MIN PLAY

Cisco HCS Summit: Partner Ecosystem

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in Richardson, Texas to discuss being...

eBooks, Guides, & Reports • 1:21 MIN PLAY

Ensuring the Health of Real-time Payments

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer are clear, as a bank are you...

eBooks, Guides, & Reports • 1:06 MIN PLAY

UC Assessor identifies cause of Video Conference..

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for one of their customers. For...

eBooks, Guides, & Reports • 1 MIN READ

Voice Quality Visibility for Unified Comms &..

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the...

eBooks, Guides, & Reports • 2:00 MIN PLAY

Orange uses UC Assessor to help customers with..

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their digital transformation...

eBooks, Guides, & Reports • 2:14 MIN PLAY

Transaction Manager

Do you need to maximize the performance of business critical OLTP environments? Now you can.

Take control with Prognosis Transaction Manager and gain...

eBooks, Guides, & Reports • 3 MIN READ

Prognosis JEE Application Performance Monitor

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor the stability and performance...

eBooks, Guides, & Reports • 2 MIN READ

Prognosis Dynamic Load Balancing

Get the lowdown on system performance

How many of your staff can balance workloads between CPUs and disks to ensure your hardware resources are...

eBooks, Guides, & Reports • 3 MIN READ

Prognosis Batch Manager

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line processing is essential to...

eBooks, Guides, & Reports • 3 MIN READ

Availability Manager

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a whole new level, because for the...

eBooks, Guides, & Reports • 3 MIN READ

How Monitoring Contact Center Technology Can..

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what...

eBooks, Guides, & Reports • 1 MIN READ

Guide: What is Call Recording Assurance?

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It...

eBooks, Guides, & Reports • 2:33 MIN PLAY

Get a quick overview of Prognosis for Payments -..

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and optimize its payments ecosystem....

eBooks, Guides, & Reports • 2:30 MIN PLAY

Ensure Digital Transformation Success with IR

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating in real-time. What happens if...

eBooks, Guides, & Reports • 1:41 MIN PLAY

Unified Communications Management Tools reduce..

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus increasingly on digital...

eBooks, Guides, & Reports • 19 MIN READ

Skype for Business Deployment Checklist

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or increasingly as...

eBooks, Guides, & Reports • 11 MIN READ

The Future of Contact Centers & How to Develop a..

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:

eBooks, Guides, & Reports • 25 MIN READ

The rise of Tokenized Payments

Digital payments were on the rise well before the start of COVID-19, but the impact of remote working has catapulted a massive shift to digital...

eBooks, Guides, & Reports • 14 MIN READ
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