Whether you’re using Cisco systems alone or as part of a hybrid Unified Communications (UC) and collaboration environment, your priority is to keep everything up and running, 24/7.
IR Collaborate provides comprehensive experience management, performance monitoring, troubleshooting and optimization for Cisco voice, video, contact centers (CC) and Webex Meetings to ensure a flawless and productive user experience.
Exclusive Cisco Prime Migration Offer Now Available for a Limited Time
With Cisco Prime's imminent end of sale, IR has teamed up with Cisco as their Preferred Solution Partner to support your migration from Cisco Prime (PCA) to IR Collaborate. This exclusive offer is now available for a limited time.
Cisco credentials and certifications
IR Collaborate features
Call quality and user experience
IR Collaborate provides monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of voice and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire solution environment.
Complete end-to-end troubleshooting
Get end-to-end visibility and alerting of your Cisco and multi-vendor environment, including SBCs, servers, network, and endpoints. Quickly identify and resolve the root cause of problems that impact user experience and productivity.
Video conferencing performance
Complete visibility, monitoring, and alerting mean you can be confident your Cisco video system is performing as it should. Know when, and why, video quality may be degraded, before it impacts meeting productivity, employee satisfaction and business relationships.
Testing your Cisco platforms
You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system? Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system and poor call quality.
Contact center management
Deliver a consistent and reliable customer experience by ensuring mission-critical Cisco systems are operating as expected, all the time. Proactively monitor and manage internal systems and call quality with outside-in availability and capacity testing.
Broad multi-vendor coverage
With broad multi-vendor and technology coverage across Cisco, Microsoft Teams, Zoom and Avaya solutions and infrastructure, IR Collaborate provides extensive unified communications specific network troubleshooting with deep support for SBCs and gateways.
Experience management for Webex
See conversation details, call quality data and customized reports provide a complete picture of user experience for Webex Meetings.
