Whether you’re using Cisco systems alone or as part of a hybrid Unified Communications (UC) and collaboration environment, your priority is to keep everything up and running, 24/7.
IR Collaborate provides comprehensive experience management, performance monitoring, troubleshooting and optimization for Cisco voice, video, contact centers (CC) and Webex Meetings to ensure a flawless and productive user experience.
IR Collaborate provides monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of voice and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire solution environment.
Get end-to-end visibility and alerting of your Cisco and multi-vendor environment, including SBCs, servers, network, and endpoints. Quickly identify and resolve the root cause of problems that impact user experience and productivity.
Complete visibility, monitoring, and alerting mean you can be confident your Cisco video system is performing as it should. Know when, and why, video quality may be degraded, before it impacts meeting productivity, employee satisfaction and business relationships.
You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system? Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system and poor call quality.
Deliver a consistent and reliable customer experience by ensuring mission-critical Cisco systems are operating as expected, all the time. Proactively monitor and manage internal systems and call quality with outside-in availability and capacity testing.
With broad multi-vendor and technology coverage across Cisco, Microsoft Teams, Zoom and Avaya solutions and infrastructure, IR Collaborate provides extensive unified communications specific network troubleshooting with deep support for SBCs and gateways.
See conversation details, call quality data and customized reports provide a complete picture of user experience for Webex Meetings.
|Cisco Platforms||Supported IR supports this version of the product.||Certified IR has been tested and certified to this version of the product.|
|Cisco Unified Communications Manager (Including Session Management Edition)||12.5 - 14||8.0 - 12.0|
|Cisco Unified Presence||12.5||8.0 – 12|
|Cisco Unity Connection||12.5||8.0 - 12.0|
|Cisco Unity Express||2.1 - 7.0||2.1 - 2.2|
|Cisco Emergency Responder||12.5||8.0 - 12.0|
|Cisco Unified Computing System B-Series (Cisco UCS Manager)||1.4 - 2.1||-|
|Cisco Unified Computing System C-Series (Integrated Management Controller)||1.3 - 2.0||-|
|Cisco Unified Border Element Enterprise Edition (CUBE)||1.4 - 14||-|
|Cisco Meeting Server (CMS)||2.0 - 3.1.3||-|
|Cisco Expressways C&E / VCS C&E||6.0 - 12.0||-|
|Cisco TelePresence Media Control Unit (MCU)||2.7 - 2.9||-|
|Cisco TelePresence Management Suite (TMS)||14.4 - 15.9||-|
|Cisco TelePresence Server (TS or MSE)||2.2 - 4.4||-|
|Cisco TelePresence Conductor||XC4.0 - XC4.2||-|
|Cisco Content Server||S6.2||-|
|Cisco Video Endpoint/Codec (C, DX, EX, WebEx Room Kit, MX, Profile, SX series)||TC 7.1.4 - 7.3.15, CE 8.3 - 9.6.1||-|
|Cisco Telepresence System (500, 1000, 1300, 3000, 3200, 5000 Series)||1.5 - 1.9||-|
|Cisco Survivable Remote Site Telephony||3.0 - 7.1||3.0 - 4.0|
|Phones||IP phones, IP softphones, IP agents||-|
|Cisco Unified Contact Center Enterprise||8.5 – 12.5||-|
|Cisco Voice Portal||8.5 – 12.5||-|
|Cisco Unified Contact Center Express||8.5 – 12.5||-|
IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems, whether on-premises, in the cloud or hybrid.