Cisco UCC Monitoring and Troubleshooting

IR Collaborate provides performance management, monitoring, optimization and troubleshooting for Cisco voice, video, contact center and Webex ecosystems.

Whether you’re using Cisco systems alone or as part of a hybrid Unified Communications (UC) and collaboration environment, your priority is to keep everything up and running, 24/7.

IR Collaborate provides comprehensive experience management, performance monitoring, troubleshooting and optimization for Cisco voice, video, contact centers (CC) and Webex Meetings to ensure a flawless and productive user experience.

 

Exclusive Cisco Prime Migration Offer Now Available for a Limited Time

With Cisco Prime's imminent end of sale, IR has teamed up with Cisco as their Preferred Solution Partner to support your migration from Cisco Prime (PCA) to IR Collaborate. This exclusive offer is now available for a limited time.

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Cisco credentials and certifications

Cisco_Compatible
cisco-partner

IR Collaborate features

Call quality and user experience

Call quality and user experience

IR Collaborate provides monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of voice and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire solution environment.

Complete end-to-end troubleshooting

Complete end-to-end troubleshooting

Get end-to-end visibility and alerting of your Cisco and multi-vendor environment, including SBCs, servers, network, and endpoints. Quickly identify and resolve the root cause of problems that impact user experience and productivity.

Video conferencing performance

Video conferencing performance

Complete visibility, monitoring, and alerting mean you can be confident your Cisco video system is performing as it should. Know when, and why, video quality may be degraded, before it impacts meeting productivity, employee satisfaction and business relationships.

Testing your Cisco platforms

Testing your Cisco platforms

You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system? Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system and poor call quality.

Contact center management

Contact center management

Deliver a consistent and reliable customer experience by ensuring mission-critical Cisco systems are operating as expected, all the time. Proactively monitor and manage internal systems and call quality with outside-in availability and capacity testing.

Broad multi-vendor coverage

Broad multi-vendor coverage

With broad multi-vendor and technology coverage across Cisco, Microsoft Teams, Zoom and Avaya solutions and infrastructure, IR Collaborate provides extensive unified communications specific network troubleshooting with deep support for SBCs and gateways.

Experience management for Webex

Experience management for Webex

See conversation details, call quality data and customized reports provide a complete picture of user experience for Webex Meetings.

Supported Cisco Platforms

Cisco Platforms Supported IR supports this version of the product. Certified IR has been tested and certified to this version of the product.
Cisco Unified Communications Manager (Including Session Management Edition) 12.5 - 14 8.0 - 12.0
Cisco Unified Communications Manager Express 3.0 - 8.5 3.0 - 4.0
Cisco Unified Presence 12.5 8.0 – 12
Cisco Unity Connection 8.0 - 12.0 12.5
Cisco Unity Express 2.1 - 7.0 2.1 - 2.2
Cisco Emergency Responder 12.5 8.0 - 12.0
Cisco Unified Computing System B-Series (Cisco UCS Manager) 1.4 - 2.1 -
Cisco Unified Computing System C-Series (Integrated Management Controller) 1.3 - 2.0 -
Cisco Unified Border Element Enterprise Edition (CUBE) 1.4 - 14 -
Cisco Meeting Server (CMS) 2.0 - 2.7 -
Cisco Expressways C&E / VCS C&E 6.0 - 12.0 -
Cisco TelePresence Media Control Unit (MCU) 2.7 - 2.9 -
Cisco TelePresence Management Suite (TMS) 14.4 - 15.9 -
Cisco TelePresence Server (TS or MSE) 2.2 - 4.4 -
Cisco TelePresence Conductor XC4.0 - CX4.2 -
Cisco Content Server S6.2 -
Cisco Video Endpoint/Codec (C, DX, EX, WebEx Room Kit, MX, Profile, SX series) TC 7.1.4 - 7.3.15, CE 8.3 - 9.6.1 -
Cisco Telepresence System (500, 1000, 1300, 3000, 3200, 5000 Series) 1.5 - 1.9 -
Cisco Survivable Remote Site Telephony 3.0 - 7.1 3.0 - 4.0
Phones IP phones, IP softphones, IP agents -
Cisco Unified Contact Center Enterprise 8.5 – 12.5 -
Cisco Voice Portal 8.5 – 12.5 -
Cisco Unified Contact Center Express 8.5 – 12.5 -
Cisco Finesse 11.5 -
Webex Meetings Supported

IR Collaborate

IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems, whether on-premises, in the cloud or hybrid.

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