Cisco UC Monitoring and Troubleshooting

IR Prognosis provides performance management, monitoring, optimization and troubleshooting for Cisco Unified Communications and Collaboration ecosystems.

Whether you’re using Cisco systems alone or as part of a hybrid Unified Communications (UC) environment, your priority is to keep everything up and running, 24/7.

Prognosis supports Cisco IP communications for enterprises, branches, service providers and in the cloud to ensure you can deliver the very best experience management.

Ensure a flawless and productive user experience with efficient IT operations for Cisco UC, voice, video conferencing, collaboration and contact center (CC) environments.

Cisco credentials and certifications

Cisco_Compatible
cisco-partner

IR Prognosis features

Call quality and user experience

Call quality and user experience

Prognosis provides monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire solution environment.

Complete end-to-end troubleshooting

Complete end-to-end troubleshooting

Get end-to-end visibility and alerting of your Cisco and multi-vendor environment, including SBCs, servers, network, and endpoints. Quickly identify and resolve the root cause of problems that impact user experience and productivity.

Video conferencing performance

Video conferencing performance

Complete visibility, monitoring, and alerting mean you can be confident your Cisco video system is performing as it should. Know when, and why, video quality may be degraded, before it impacts meeting productivity, employee satisfaction and business relationships.

Contact center management

Contact center management

Deliver a consistent and reliable customer experience by ensuring mission-critical Cisco systems are operating as expected, all the time. Proactively monitor and manage internal systems and call quality with outside-in availability and capacity testing.

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Testing your Cisco platforms

You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system? Every second you talk to your customers counts, we understand this. We also understand things happen. Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system.

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Broad multi-vendor coverage

With broad multi-vendor and technology coverage across Cisco, Skype for Business and Avaya solutions and infrastructure, Prognosis provides extensive UC specific network troubleshooting with deep support for SBCs and gateways. This means you can identify and resolve problems on calls and meetings that begin and end on different platforms.

Supported Cisco Platforms

Cisco Platforms Supported IR supports this version of the product. Certified IR has been tested and certified to this version of the product.
Cisco Unified Communications Manager (Including Session Management Edition) - 8.0 — 12.5
Cisco Unified Presence 8.0 – 12.5 8.6 – 12.5
Cisco Unity Connection - 8.0 — 12.5
Cisco Emergency Responder 8.0 — 12.5 -
Cisco Unified Computing System B-Series (Cisco UCS Manager) 1.4 — 2.1 -
Cisco Unified Computing System C-Series (Integrated Management Controller) 1.3 — 2.0 -
Cisco Unified Communications Manager Express 3.0 — 8.5 3.0 — 4.0
Cisco Survivable Remote Site Telephony 3.0 — 7.1 3.0 — 4.0
Cisco Unity Express 2.1 — 7.0 2.1 — 2.2
Cisco Unified Border Element Enterprise Edition (CUBE) 1.4 — 11.5 -
Cisco Telepresence System (500, 1000, 1300, 3000, 3200, 5000 Series) 1.5 — 1.9 -
Cisco Meeting Server (CMS) 2.0 — 2.7 -
Cisco Video Endpoint/Codec (C, DX, EX, WebEx Room Kit, MX, Profile, SX series) TC 7.1.4 — 7.3.15, CE 8.3 — 9.6.1 -
Cisco Expressways C&E / VCS C&E X6.0 — X8.11 -
Cisco TelePresence Media Control Unit (MCU) 2.7 — 2.9 -
Cisco TelePresence Management Suite (TMS) 14.4 — 15.9 -
Cisco TelePresence Server (TS or MSE) 2.2 – 4.4 -
Cisco TelePresence Conductor XC4.0 — CX4.2 -
Cisco Content Server S6.2 -
Phones IP phones, IP softphones, IP agents -
Cisco Unified Contact Center Enterprise 8.5 – 12 -
Cisco Voice Portal 8.5 – 12 -
Cisco Unified Contact Center Express 8.5 – 12 -
Cisco Finesse 11.5 -

Prognosis supports Cisco IP communications

Whether you’re using Cisco Unified Communications system only or together with other solutions as part of a multi-vendor hybrid UC environment, your priority is to keep everything up and running, 24/7.

Prognosis for Unified Communications

Prognosis for UC is an enterprise experience and performance management solution for voice, video and collaboration ecosystems.

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Prognosis for UC (Service Provider Edition)

Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.

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Prognosis for Contact Center

Prognosis for Contact Center is a complete experience management solution, ensuring quality conversations and customer experiences with your organization.

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Learn more about Prognosis and Cisco

Prognosis for UC and Cisco demo
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