Are you delivering the experience your customers expect?

Ensure your lines of communication are always open

In an increasingly digital and automated world, contact centers are one of the few opportunities for human interactions your customers will have with your brand. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a superior customer experience.

Speed problem resolution and improve uptime

Monitor, troubleshoot and resolve issues in real-time

Time is money when contact center problems are impacting customer experience. Fix problems fast to minimize the impact on productivity, revenue and customer experience.

Get end-to-end visibility

One dashboard for complete visibility

Broad multi-vendor, multi-technology coverage means you can streamline IT processes and operations with visibility across your entire environment from a single pane-of-glass.

Meet performance goals

Avoid downtime and boost customer satisfaction

Maximize system performance to optimize productivity and avoid costly outages to protect the customer experience and your reputation.

Deploy with confidence

Leverage new technology and improve customer experience

Any change to your organization’s infrastructure can impact end user experience and your reputation. Make sure that impact is a positive one and give your new technology deployments the best chance of success.

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64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Cool, Calm & Collected Deployment

Southern Company upgraded their Contact Center platform and made many changes but they needed to be certain the upgraded system solved all the problems and that would not reoccur in the future. They needed to test the system comprehensively before deploying.

View case study
Case Study
Validated their outbound calling process, and performed StressTests against their inbound contact center

90% call quality, or above

100% IVR system success

Contact Center Utilities

Southern Company
Case Study
Needed to test the system comprehensively before deploying upgrade

100% Calls placed

No delay On IVR recording

Contact Center Utilities

Southern Company

Collaborate

Optimize the collaboration that connects your people.

Collaborate

IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems, whether on-premises, in the cloud or hybrid.

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Commonly supported platforms include: