Communication and Collaboration ecosystem insights for ServiceNow
IR Collaborate provides comprehensive performance management, monitoring, troubleshooting and optimization solutions for unified communications and Unified Communications as a Service (UCaaS) ecosystems.
Collaborate provides visibility into UCaaS ecosystems in ServiceNow, including their associated service components.
35+ Years of Purpose-Built Expertise
Trusted at the World's Highest Stakes
Multi-Vendor by Design
Real Intelligence, Not Just Pretty Dashboards
Leverage near real-time insights into Microsoft 365, Microsoft Teams, Zoom and Webex by Cisco (coming soon) ecosystems in ServiceNow to improve visibility and service quality across broader enterprise IT and Telecommunications services.
Streamline IT Service Management (ITSM) and Telecommunication Service Management (TSM) workflows to improve broader enterprise service quality and incident management.
Get end-to-end visibility across your entire multi-vendor collaboration ecosystem within ServiceNow, so that you can quickly identify, troubleshoot and resolve communication and collaboration related issues.
IR helps organisations maintain performance across their most critical digital systems, even in complex, high-stakes environments.
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Trusted by leading global organisations
Whether you're using Cisco systems alone or as part of a hybrid Unified Communications (UC) and collaboration environment, your priority is to keep everything up and.
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IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
IR Collaborate delivers real-time intelligence across unified communications and contact center environments, helping teams maintain performance, visibility, and reliability across complex, multi-vendor platforms.
Guides, webinars, and product resources to help you understand
capabilities, use cases, and best practices.
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