Service Management Integration

Communication and Collaboration ecosystem insights for ServiceNow

IR Collaborate provides comprehensive performance management, monitoring, troubleshooting and optimization solutions for unified communications and Unified Communications as a Service (UCaaS) ecosystems.

Collaborate provides visibility into UCaaS ecosystems in ServiceNow, including their associated service components. 


Visibility into Unified Communication as a Service (UCaaS) ecosystems in ServiceNow


Enhance service quality and user experience

Leverage near real-time insights into Microsoft 365, Microsoft Teams, Zoom and Webex by Cisco (coming soon) ecosystems in ServiceNow to improve visibility and service quality across broader enterprise IT and Telecommunications services.


Increase operational efficiency

Streamline IT Service Management (ITSM) and  Telecommunication Service Management (TSM) workflows to improve broader enterprise service quality and incident management.


Multi-vendor, multi-technology visibility

Get end-to-end visibility across your entire multi-vendor collaboration ecosystem within ServiceNow, so that you can quickly identify, troubleshoot and resolve communication and collaboration related issues.

IR Collaborate ServiceNow Screenshot

Visibility across enterprise IT and Telecommunication Services

Support for Enterprises, Government, Healthcare, Education, Telecommunications Providers and Service Providers

Video Endpoints
Network Impacts

Near real-time insights for UCaaS platforms, networks, devices, rooms, and much more

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