eBooks, Guides, & Reports

Unified Communications and Collaboration in Global..

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether...

eBooks, Guides, & Reports • 28 MIN READ

Better workplace collaboration with Microsoft Teams tools

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The...

eBooks, Guides, & Reports • 15 MIN READ

The Omni Channel Banking Handbook: Benefits, challenges and..

With a shaky start to a new decade and plenty of challenges ahead, 2020 has seen financial ecosystems undergo a digital...

eBooks, Guides, & Reports • 12 MIN READ

Zoom Monitoring for Enterprise

Without unified communications, and video conferencing tools in particular, the global workforce would be in complete...

eBooks, Guides, & Reports • 5 MIN READ

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Effective call flows: The key to customer satisfaction

More often than not, the first point of contact that a customer or client will have with your business is by phone...

eBooks, Guides, & Reports • 7 MIN READ

Point Of Sale Monitoring Solutions

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has...

eBooks, Guides, & Reports • 6 MIN READ

Managing UCC Complexity in Complex Times

IR has engaged Wainhouse for thought leadership and insight on the enterprise benefits from monitoring, analytics,...

eBooks, Guides, & Reports • 23 MIN READ

SIP Trunk fundamentals: A guide to Session Initiation..

The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share. This...

eBooks, Guides, & Reports • 10 MIN READ

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