eBooks, Guides, & Reports

Availability Manager

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a whole new level,...

eBooks, Guides, & Reports • 3 MIN READ

How Monitoring Contact Center Technology Can..

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to...

eBooks, Guides, & Reports • 1 MIN READ

Guide: What is Call Recording Assurance?

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually...

eBooks, Guides, & Reports • 2:33 MIN PLAY

Get a quick overview of Prognosis for Payments -..

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and optimize its...

eBooks, Guides, & Reports • 2:30 MIN PLAY

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Ensure Digital Transformation Success with IR

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating in real-time....

eBooks, Guides, & Reports • 1:41 MIN PLAY

Unified Communications Management Tools reduce..

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus increasingly on...

eBooks, Guides, & Reports • 18 MIN READ

Skype for Business Deployment Checklist

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or...

eBooks, Guides, & Reports • 10 MIN READ

The Future of Contact Centers & How to Develop a..

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook...

eBooks, Guides, & Reports • 24 MIN READ

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