eBooks, Guides, & Reports

A complete guide to Session Border Controllers

A complete guide to Session Border Controllers

In the rapidly advancing world of real-time communication, organizations no longer rely...

• 9 MIN READ
Cisco Unified Communications migration strategy and checklist

Cisco Unified Communications migration strategy and...

No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform for integrated unified communications (UC), collaboration, video conferencing and contact center solutions. Cisco is undoubtedly one of the biggest players in the UC arena, not only in the United States, but worldwide - with the firepower to provide complete communications solutions on site or in the cloud.

• 17 MIN READ
Telemedicine Unified Communications & Collaboration Checklist

Telemedicine Unified Communications &..

How to Maintain High-Quality UC for Healthcare in a Time of Pandemic

• 10 MIN READ
What is Network Latency?

What is Network Latency?

A complete guide to understanding, monitoring and fixing network latency.

Unified Communications and Collaboration...

• 16 MIN READ
What Is Network Packet Loss?

What Is Network Packet Loss?

A complete guide to understanding, monitoring and fixing network packet loss.

Introduction – network packet loss

...

• 13 MIN READ

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What is Network Jitter?

What is Network Jitter?

A complete guide to understanding, monitoring and fixing network packet jitter.

The global adoption of VoIP and video...

• 13 MIN READ
Collaboration or Frustration? Using UCC Applications in the Workplace

Collaboration or Frustration? Using UCC..

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming...

• 1 MIN READ
Optimizing Cisco Unified Communications

Optimizing Cisco Unified Communications

With unified communications, you're not just enhancing your company's business communication, collaboration and...

• 31 MIN READ
Unified Communications Cloud Migration Checklist

Unified Communications Cloud Migration Checklist

Transitioning a unified communications system to the cloud may seem like a daunting proposal. Organizations have...

• 7 MIN READ
Troubleshooting Unified Communications Guide for Pros

Troubleshooting Unified Communications Guide for..

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC...

• 21 MIN READ

Service Provider UC Monitoring Guide for Pros

How service providers can own UC optimization

It’s important for your team to have a positive and rewarding experience. As a UC service provider (SP), it’s your job to make sure your customers have a great experience, every time. Your customers come to you because they don’t want to deal with service issues – they want you to handle it.

• 13 MIN READ
Multi-vendor Unified Communications Monitoring Guide for Pros

Multi-vendor Unified Communications Monitoring..

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC...

• 22 MIN READ
Unified Communications Optimization & Management Guide for Pros

Unified Communications Optimization & Management..

With unified communications (UC) optimization, you’re not just enhancing your company’s business communication,...

• 29 MIN READ
Unified Communications Performance Management Key to Success for Internal and External Customers

Unified Communications Performance Management Key..

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

• 17 MIN READ
Call Recording Compliance Checklist

Call Recording Compliance Checklist

IR Prognosis Call Recording Assurance

Many banking and finance organizations record calls made as part of day-to-day...

• 4 MIN READ
A guide to Skype for Business deployment

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of...

• 39 MIN READ
Prognosis for Payments: Merchant Acquirers

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers...

• 2 MIN READ
Real-time Insight for Merchant Acquirers

Real-time Insight for Merchant Acquirers

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but...

• 1 MIN READ
Cisco HCS Summit: Partner Ecosystem

Cisco HCS Summit: Partner Ecosystem

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in...

• 1 MIN READ
Ensuring the Health of Real-time Payments

Ensuring the Health of Real-time Payments

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer...

• 1 MIN READ
UC Assessor identifies cause of Video Conference Blackouts for ESi

UC Assessor identifies cause of Video Conference..

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for...

• 1 MIN READ
Voice Quality Visibility for Unified Comms & Contact Centers

Voice Quality Visibility for Unified Comms &..

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center...

• 1 MIN READ
Orange uses UC Assessor to help customers with digital transformation

Orange uses UC Assessor to help customers with..

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their...

• 1 MIN READ
IR Prognosis for Unified Communications

IR Prognosis for Unified Communications

Take control of your entire UC environment.

Once UC becomes an integral part of your business you can't wait for...

• 4 MIN READ
Transaction Manager

Transaction Manager

Do you need to maximize the performance of business critical OLTP environments? Now you can.

Take control with...

• 3 MIN READ
Prognosis JEE Application Performance Monitor

Prognosis JEE Application Performance Monitor

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor...

• 2 MIN READ
Prognosis Dynamic Load Balancing

Prognosis Dynamic Load Balancing

Get the lowdown on system performance

How many of your staff can balance workloads between CPUs and disks to ensure...

• 3 MIN READ
Prognosis Batch Manager

Prognosis Batch Manager

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line...

• 3 MIN READ
Availability Manager

Availability Manager

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a...

• 3 MIN READ
How Monitoring Contact Center Technology Can Solve Common Issues

How Monitoring Contact Center Technology Can..

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can...

• 1 MIN READ
Guide: What is Call Recording Assurance?

Guide: What is Call Recording Assurance?

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory...

• 1 MIN READ
Get a quick overview of Prognosis for Payments - video

Get a quick overview of Prognosis for Payments -..

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and...

• 1 MIN READ
IR Prognosis for Contact Center

IR Prognosis for Contact Center

The contact center is the cornerstone for delivering outstanding customer experience. The explosion of omnichannel...

• 1 MIN READ
Ensure Digital Transformation Success with IR

Ensure Digital Transformation Success with IR

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating...

• 1 MIN READ
Unified Communications Management Tools reduce Operational Costs

Unified Communications Management Tools reduce..

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus...

• 18 MIN READ
Skype for Business Deployment Checklist

Skype for Business Deployment Checklist

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging...

• 10 MIN READ
The Future of Contact Centers & How to Develop a Winning CX

The Future of Contact Centers & How to Develop a..

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact...

• 24 MIN READ
Are you ready for Apple Pay & Tokenized Payments?

Are you ready for Apple Pay & Tokenized Payments?

Tokenized payment acceptance is taking off and more deployments are happening every day. Companies like Apple, Samsung,...

• 17 MIN READ

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