eBooks, Guides, & Reports

Unified Communications Performance Management Key to..

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

eBooks, Guides, & Reports • 16 MIN READ

Call Recording Compliance Checklist

IR Prognosis Call Recording Assurance

Many banking and finance organizations record calls made as part of day-to-day business operations. These calls are subject to a number of rules and regulations that differ between jurisdictions. How do you know which rules you fall under and how can you be confident you comply?

There are a number of things you can do to ensure you and your organization have the right tools and processes in place. This...

eBooks, Guides, & Reports • 4 MIN READ

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and collaboration. Recent announcements around Skype for Business and Teams has the entire industry talking.

eBooks, Guides, & Reports • 39 MIN READ

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment systems. It enables faster root cause analysis through its deep troubleshooting capabilities. Prognosis customers reduce the frequency and duration of outages which helps avoid penalties due to unmet SLAs.

eBooks, Guides, & Reports • 2 MIN READ

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Cisco HCS Summit: Partner Ecosystem

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in Richardson, Texas to discuss being...

eBooks, Guides, & Reports • 1:21 MIN PLAY

Ensuring the Health of Real-time Payments

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer are clear, as a bank are you...

eBooks, Guides, & Reports • 1:06 MIN PLAY

UC Assessor identifies cause of Video Conference Blackouts..

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for one of their customers. For the full details check out this webinar where ESi describe this and other scenarios where UC Assessor was instrumental for problem solving in a Skype for Business environment.

eBooks, Guides, & Reports • 1 MIN READ

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