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Voice Quality Visibility for Unified Comms & Contact Centers

IR Media

Written by IR Media

media@ir.com

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the visibility of voice quality performance across the entire network. The telco also used Prognosis in their Skype for Business unified communications across other areas of the business. Prognosis' multi-vendor capability and end-to-end visibility was a clear winner for them.

Topics: Performance management Migration, deployment and adoption Avaya Microsoft - Teams - Skype

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