eBooks, Guides, & Reports • 5 MIN READ

Zoom Monitoring for Enterprise

IR Media

Written by IR Media

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Without unified communications, and video conferencing tools in particular, the global workforce would be in complete chaos.

These days you can select any number of video conferencing tools like Zoom, Microsoft Teams, Cisco WebEx, and a huge array of similar players. The availability of remote working tools like these ensure we can keep working – untethered from the traditional office team environment.

Corporate enterprises, educational institutions, government organizations and the healthcare industry all use video conferencing in the course of their daily operations to help secure business continuity. And one of the most widely used tools today is Zoom.

Zoom users have grown - and the platform has seen usage take off at lightning speed, due in large part to its ease of use, consistent call quality, the ability to host a large number of attendees in meetings - and flexible software configuration options. But while Zoom is a people orientated meeting application, it's a relatively new contender at enterprise level. So it stands to reason, as is the case with every new tool added to your UC platform, the problem of performance issues increases.

But let’s look at some of the key reasons why monitoring Zoom is so important, not just for meetings and conferences, but to the success of your entire unified communications strategy.

Why monitoring Zoom is important

Successful deployment of any call solution and UC collaboration tool, like Zoom, is dependent on continual monitoring of its performance. Without monitoring, you can experience common Zoom problems such as poor video and call quality, usage, service and security issues, connectivity problems during meetings and much more – all leading to frustration from end users, and a huge dip in productivity.

It’s not enough just to observe call usage data and availability by end users. You need to proactively identify and address issues with calls as they occur, pinpoint the exact location(s), jump straight into remediation, and even predict the likelihood of such issues recurring. However, when your UC environment consists of Zoom for collaboration, plus multiple other vendors, multiple apps and countless remote devices, monitoring tools become even more important to help keep track of all the information and see the whole picture in real time.

Consistent monitoring will also help free up IT teams to concentrate on more important issues, by providing proactive solutions, rather than taking reactive measures.

Zoom’s diversity increases the necessity for monitoring

Zoom has a number of features and benefits, including Zoom Meetings, its user-friendly room system, its diversity with multiple operating systems and its ability to scale capacity quickly and easily.

One of the key features of Zoom is its intuitive app integration capability. You can use Zoom Meetings with most of the other top UC apps including Microsoft Teams, Gmail, Slack, Salesforce, Evernote, OneLogin, Zapier and many more. But with all this convenience and diversity, the chances of achieving a good user experience tend to diminish.

According to research by Nemertes, 54% of organizations are using more than one provider for their communication and collaboration needs, in fact, on average, companies use 3.8 providers. Added to the mix is Zoom’s support of the Bring Your Own Device (BYOD) culture that is now prevalent in most modern organizations. This is why it's vital to monitor.

Zoom monitoring with third party tools

With all this diversity considered, out-of-the-box Zoom administration tools don’t have the capability to drill down as deeply or address the level of proactive insights as 3rd party tools. They simply don’t have the availability of tracking technology to monitor, measure, and benchmark voice call quality, security, connectivity, or to detect anomalies in data as an early warning system for future system vulnerabilities.

Using a third party tool to monitor not just your Zoom instance, but your entire UC environment, can provide proactive actionable insights in real time, and status information to allow for easy IT troubleshooting. These are among the key features you won't get from the Zoom administration experience.

Zoom Monitoring – key takeaways

  • Third-party Zoom monitoring solutions are designed to ensure a consistent, positive user experience with a higher rate of uptime and connectivity status, better security, faster problem resolution and consistent end user satisfaction.
  • Zoom Meetings' ability to host a great number of attendees is big plus for businesses. But with more attendees, it will create the necessity for more bandwidth, so you need to make sure that your UC environment can handle the load.
  • Continuous Zoom monitoring ensures smooth deployment by testing your route to the cloud as well as end user experience.
  • Zoom monitoring can also prevent unexpected issues and delays within the app, as well as spotting any critical service delivery issues before you onboard new users.
  • These tools become even more important when used in the multi-vendor environment that most enterprises face. Zoom call availability extends across multiple user devices in the office and at home, including laptops, smart phones and tablets, desk phones, soft phones, video clients, USB, and audio devices and much more. Without monitoring Zoom service, calls and meeting quality it may all come apart at the seams very quickly.
  • When you consistently monitor, you create a secure environment that will put your organization on the path to a prosperous digital transformation.

For more on how to ensure the performance of your collaboration tools, read up about our Collaborate suite of solutions.

Topics: Communications Customer experience UCaaS management Real-time monitoring Cloud and hybrid UC eBooks, Guides & Reports Zoom

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