Navigate UC&C Challenges with IR’s Collab Compass
- The tool aids organizations to streamline their Unified Communications and Collaboration (UC&C) environments by...
News • 20 Sep 2023
New Research: UC&C Monitoring can Ease IT Burden and cut..
- Spiraling operational and productivity costs can be reduced by proactively monitoring the Unified Communications and...
News • 29 Jun 2023
IR Empowers HPE NonStop Customers with Business Insight
- This add-on feature enables data access to teams beyond the core NonStop team in large enterprises.
Sydney, June 20,...
News • 20 Jun 2023
Want to learn more about IR's Solutions?
IR Streamlines Alerts Management with ServiceNow Integration
- This benefits IT teams to manage alerts and tickets from a single platform.
Sydney, May 31, 2023 – IR (ASX:IRI), a...
News • 31 May 2023
Too Many Tools Killing IT Productivity
- Research conducted by IR spotlights the time wasted by IT teams working across multiple unified communications and...
News • 27 Apr 2023
25% of IT Practitioners Waste 1 day Each Week on Needless..
- Research conducted by IR highlights the challenges IT teams face when dealing with evolving unified communications and...
News • 27 Mar 2023
IR Collaborate Supports Ribbon Core Session Border..
- This enhancement provides added end-to-end visibility for multiple communication systems.
Sydney, March 22, 2023– IR
News • 22 Mar 2023
IR Enables Cloud Migration for 18,000 Contact Center Agents
- IR’s customized solution ensures a high-quality experience as the customer migrates from legacy to new platforms.
...
News • 15 Mar 2023
IR expands strategic partnership with LANcom in Taiwan
- The expanded partnership provides LANcom customers with enhanced collaboration solutions and experience management...
News • 10 Jan 2023
IR Validates its Strong Information Security Management..
- The certification was achieved through a formal quality system audit conducted by an accredited external organization
News • 14 Dec 2022
Three Categories sum up Employee Work Expectations in the..
- IR and Ecosystm research indicates organizations are ensuring their hybrid workplace strategies are flexible and fit...
News • 19 Oct 2022
35% of Employees Cite Poor Connectivity and Network Issues..
- Even after working from home for two years, not all employees have the best tech experience as per an IR and Ecosystm...
News • 05 Oct 2022
IR Joins Zoom ISV Partner Program to Enhance Collaboration..
- The association benefits large enterprises that need added visibility and detailed insights into their communications...
News • 14 Sep 2022
43% of Tech Teams are Scaling up Technology with Managed..
• The shift in tech teams’ priorities is driving engagements for Managed Service Providers.
News • 29 Jun 2022
IR and Ecosystm Research Indicates that 75% of Employees..
• IR commissioned a research report with Ecosystm on the changing dynamics of the workplace.
News • 21 Jun 2022
IR Appoints Katrina Small as Chief People Officer
Sydney, June 2, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified...
News • 02 Jun 2022
IR Collaborate Extends Microsoft Teams User Experience..
• The solution monitors connections between Session Border Controllers (SBCs) and Microsoft Teams Direct Routing.
News • 11 May 2022
IR’s Real-Time Payments product to power organizations’..
- The solution provides real-time visibility for better cash management and draws actionable insights from complex...
News • 05 Apr 2022
IR Appoints Stuart Matthewman as Chief Marketing Officer
Sydney, March 9, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified...
News • 09 Mar 2022
IR Collaborate Now Certified in the ServiceNow Store
SYDNEY, 30 November 2021— IR (ASX:IRI), the leading global provider of experience management solutions for critical...
News • 29 Nov 2021
IR’s Annual Conference to feature Gartner and Celent -..
Key takeaways:
- IR has announced the full agenda for their annual conference,IR Connect, which will feature sessions...
News • 06 Oct 2021
Reaching new heights: IR launches new solution for High..
Key takeaways:
- IR has launched a High Value Payments product offering under the IR Transact solution suite, purpose...
News • 04 Oct 2021
IR and Jabra partner to enhance ear-to-ear experience
Key takeaways:
- IR and Jabra have partnered to combine their unique expertise in UC & Collaboration to improve...
News • 15 Sep 2021
IR Collaborate adds over 200,000 new managed users
Key takeaways:
- More than 200,000 new users managed by IR Collaborate since 1 July 2021.
- Managed user growth is driven...
News • 13 Sep 2021
IR's Annual Conference Returns for 2021 - Registrations Now..
Key takeaways:
- IR has announced the return of their annual conference, IR Connect, on Thursday 21st October 2021.
- The...
News • 01 Sep 2021
IR Launches Exclusive Cisco Prime Migration Deal
Key takeaways:
- Cisco Prime Collaboration Assurance (PCA) will be end-of-sale in October 2021.
- As part of Cisco...
News • 26 Aug 2021
IR joins ServiceNow Technology Partner Program
Key takeaways:
- IR has joined the ServiceNow Partner Program as a Technology Partner.
- IR Collaborate will provide...
News • 18 Aug 2021
ACI Worldwide Unlocks Merchant Insights and Enhances..
Cloud-based IR Transact solution helps retailers optimize conversion rates with enriched transaction insights
Key...
News • 28 Jul 2021
IR expands Cisco portfolio with new support for Webex..
Key takeaways:
- IR Collaborate now supports Webex Meetings by Cisco alongside existing Cisco on-premises voice and...
News • 30 Jun 2021
IR expands Teams and Zoom solution with extended cloud..
Key takeaways:
- IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of...
News • 17 Jun 2021
BT Selects IR’s Experience Management Solution for Digital..
Key takeaways:
- IR has been selected to monitor and manage user experience for Unified Communications delivered to...
News • 26 May 2021
Introducing EQ360: Delivering quality experiences
Key takeaways:
- IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of...
News • 18 Mar 2021
IR Collaborate Zooms into App Marketplace
Key takeaways:
- IR Collaborate experience management solutions for Zoom and Zoom Phone are now listed in the Zoom App...
News • 24 Feb 2021
Zooming forward - IR announces support for Zoom
Key takeaways:
- IR Collaborate suite of solutions now includes support for Zoom.
- Key capabilities include real-time...
News • 18 Dec 2020
Team up - IR launches support for Microsoft Teams
Key takeaways:
- IR’s Collaborate suite of solutions now includes support for Microsoft Teams, uniquely available as a...
News • 22 Oct 2020
IR launches new solution brands
Key takeaways:
- IR introduces new solution brands; IR Collaborate, IR Transact and IR Infrastructure.
- Powered by the ...
News • 20 Oct 2020
Endpoint Accountability: Monitoring Your UC Devices
Anyone in business knows that customers and clients, not to mention busy department heads can be ruthlessly unforgiving when it comes to bad communication experiences.
News • 29 Sep 2020
Simplified UCaaS management demands real-time intelligence
Flexibility is the priority for organisations that are deploying unified communications as-a-service (UCaaS) but...
News • 26 Aug 2020
Accelerate Data to Actionable Insight with Payments..
Sydney, June 24, 2020 – IR, the leading global provider of experience management solutions for critical IT...
News • 24 Jun 2020
Data at the speed of light: IR’s next generation cloud..
Sydney, June 17, 2020 – IR, the leading global provider of experience management solutions for critical IT...
News • 17 Jun 2020
COVID-19 - Update for Customers
A message from John Ruthven, CEO and Managing Director
As the COVID-19 pandemic continues to evolve and impact the...
News • 18 Mar 2020
COVID-19 Response - IR's Commitment to Business Continuity
We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus...
News • 18 Mar 2020
Microsoft Teams insight is here
IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta...
News • 17 Mar 2020
IR closes record deal
MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History
News • 12 Mar 2020
IR Prognosis for UC Review: Performance Management at its..
Vendor-agnostic and rich with features, IR Prognosis is the solution you need to maintain top-notch communication performance.
We review a lot of products, but very few targets a market as specific as IR (or Integrated Research). The company started as a one-person operation in...
News • 09 Oct 2019
IR appoints Dave Siebert as Senior Vice President – Americas
Denver, October 2, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.
News • 02 Oct 2019
IR: Today’s Users are Suffering in Silence
In today’s modern workplace environment, we’re more reliant on collaboration tools than ever before. Streamlined apps for video, audio, and text-based communication help to keep in-office and remote workers on the same page, without the lag associated with email. However,...
News • 12 Sep 2019
Users of Communication and Collaboration Applications..
New research finds only 62% of users are satisfied
DENVER, September 11, 2019 – IR, the leading global provider of...
News • 11 Sep 2019
IR welcomes John Ruthven as CEO
Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.
News • 12 Aug 2019
IR appoints Frank Hoekstra as Head of Europe
London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT...
News • 07 May 2019
Q&A: How Avaya & Friends is helping partners grow
Avaya & Friends is an initiative that we’ve launched to draw attention to the amazing possibilities that are now open to our channel partners and customers as a result of our global alliance programmes. It’s an example of us making good on our promise to take an open standards...
News • 13 Feb 2019
Avaya and IR elevate alliance and expand Prognosis solution..
Additional IR products and services are now available
SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact...
News • 15 Jan 2019
NetEnrich chooses IR Prognosis for real-time visibility and..
Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes
DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and...
News • 04 Dec 2018
SOFTEL selects IR Prognosis to power managed services for..
IR Prognosis Optimizes UC and Collaboration for Leading Communications Service Providers, Ensuring Strict SLAs are Met
DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today...
News • 27 Nov 2018
BT Welcomes IR to Adastral Park
IR joins Innovation Martlesham, one of the world's leading tech hubs.
London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at...
News • 31 Oct 2018
IR Delivers Critical UC&C Performance Management to Service..
New Enhancements to IR Prognosis Ensures Service Providers Can Deliver the Ultimate UC Experience for Customers and End Users
SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers,...
News • 09 Oct 2018
IR appoints Greg Clancy and Michael Tomkins to the..
SaaS Veterans to Help IR Deliver New and Innovative Solutions to Create Clarity and Insight for Connected Devices
SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact...
News • 02 Oct 2018
Out Loud: How to Achieve Your UC Operational Efficiency..
We examine the ways in which organisations can ensure their unified communication environments are as efficient as possible
News • 04 Aug 2018
IR’s Dave Murphy to speak at Cisco Live
Global UC Alliance Director to Discuss Optimization for Cisco UC
DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR,...
News • 07 Jun 2018
IR Joins CenturyLink Marketplace Provider Program
Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers
DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified...
News • 16 Jan 2018
IR recognizes Customer Innovation at Second Annual IR..
Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis
DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of...
News • 02 Nov 2017
IR Launches next gen Prognosis UC Assessor as cloud-based..
Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success
ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced...
News • 25 Sep 2017
Cisco selects IR Prognosis for inclusion in global price..
Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities
SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an...
News • 19 Sep 2017
IR receives Avaya 2017 DevConnect select product program..
Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams
SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today...
News • 07 Aug 2017
IR more than doubles the number of Microsoft certified..
Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships
WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers,...
