Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams
SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider, for its commitment to the program demonstrated by successfully partnering with Avaya channels and sales teams globally.
“Working with IR to offer its Prognosis UC and Contact Center experience management solution in the Select Product Program creates value for our customers, channels and sales teams,” said Eric Rossman, Vice President, Developer Relations and Alliances at Avaya. “Through our strategic relationship, we can deliver winning UC experience management solutions that give Avaya customers full visibility of their UC ecosystems, enabling them to maximize their investment’s performance and availability. IR is an important DevConnect Technology Partner and we are delighted to recognize IR for ongoing contributions to Avaya and the Select Product Program.”
The Avaya DevConnect Excellence Awards Program recognizes the significant achievements of Avaya’s Technology Partners and their value to Avaya as well as the accomplishments of other members throughout the past year. The awards are based on individual award criteria and demonstration of the characteristics of commitment, leadership, innovation, teamwork and customer focus, like the joint value that IR and Avaya bring to their customers.
Factors in Avaya’s selection of IR for this award also included recent customer wins of a Fortune 500 manufacturer, a major power company and other joint customers that illustrate the value of IR Prognosis for UC on Avaya platforms, in addition to its innovation and ability to address our customers’ business challenges.
“Since 2009, our relationship with Avaya has provided voice quality and experience management to Avaya customers worldwide. For the past five years, we’ve been a part of the Avaya Select Product Program, giving Avaya customers the ability to manage the entire UC lifecycle through one integrated monitoring and troubleshooting solution,” said Kevin Ryder, Chief Marketing Officer at IR. “We are the only performance management vendor to maintain certification currency across all three major platforms, including Avaya, providing confidence that our customers can rely on us. We are proud to receive this award and look forward to continuing our relationship with Avaya.”