Monitor, troubleshoot, analyze and optimize critical systems

 

IR simplifies the complexity of managing modern communications, payments and infrastructure environments.

Our solutions help you find and resolve performance issues in real-time to ensure your business critical systems are working as they should and user experience is seamless.

Explore our Products

collaboratecollaborate

Solutions to simplify complex unified communications, collaboration and contact center environments.

Learn More

transacttransact

Solutions to help manage complex payments ecosystems and turn transaction data into intelligent insight.

Learn More

infrastructureinfrastructure

Solutions to optimize HPE-NonStop and build a solid foundation for business critical systems.

Learn More
Ford
RMIT
CITI
bankservafrica-logo
Verizon
bankwest
Fannie-Mae
CIGNA-Corporation
Dell
Walgreens-Co
G4S
Accenture
Regions-Financial-Corporation
Capita-Business-Services
USAA
TIAA-CREF
lockheed-copy
BBVA-Bancomer
Optus
TUI-Nederland-NV

Hear more from our Customers

IR shows me what’s currently going on, as well as what has been going on. We get deeper insight into performance, which means we can get better at spotting anomalies and keeping on top of things

WWG_logo_RGB_stacked
Si Thu

Senior Manager for Payment Operations, Woolworths Group

 

I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and exactly how it works – you don’t have to go searching for what you need.

logo-vodafone-ziggo
Richard de Jong

Team Leader 2nd Line Operations, Avaya, VodafoneZiggo

 

We use IR Collaborate to monitor pretty much everything that we have. Support has been phenomenal.

Texas_Tech_University_System_seal.svg
Richard Pickens

Assistant Managing Director Communication Services, Texas Tech University Systems

 

We are IR

The modern world relies on a complex array of technologies to keep turning.

IR’s aim is to simplify that complexity. We provide insights, monitoring and support to keep your business-critical systems running as they should.

More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions.

 

Resources & Digital Events

Monitoring to Observability: A Complete Guide for Enterprise Systems in 2026
EBOOKS, GUIDES, & REPORTS • 21 MIN READ

Monitoring to Observability: A Complete Guide for Enterprise Systems in 2026

The transition from monitoring to observability represents one of the most significant shifts in how enterprises will ...

 

What is Enterprise Observability? Benefits, Strategy, and Tools – 2026 Guide

In 2026, observability has become non-negotiable as a key success factor for every enterprise organization.

Read Guide

The Future of Payments Resilience: Moving from MTTR to MTT-Prevent

Real-time payments have become the beating heart of APAC’s digital economy. The region is setting the global pace for ...

Read Blog

Managing UC&C Multi-Vendor Reality in 2026

Intrinsically, a Unified Communications & Collaboration (UC&C) ecosystem should promise a seamless experience ...

Read Blog