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Monitor, troubleshoot, and optimize critical systems

Performance management and analytics for enterprise communications, collaboration, and payment systems

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Ford
RMIT
CITI
BankServ_Africa
Verizon
bankwest
Fannie-Mae
GM
CIGNA-Corporation
Dell
Walgreens-Co
G4S
Accenture
Regions-Financial-Corporation
Capita-Business-Services
NTT-Loog
BT-Group-plc-(British-Telecom)
USAA
TIAA-CREF
lockheed-copy
BBVA-Bancomer
Optus
TUI-Nederland-NV

Creating clarity and insight in a world of connected devices

Collaborate

Collaborate

Optimize the collaboration that connects your people

IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud or hybrid, with Collaborate you can simplify complex UC environments and ensure the lines of communication are always open.

Enterprise UC

Whether on-premises, in the cloud or hybrid, deliver the experience your users expect, every time.

Service Provider

Adapt to changed work environments and confidently manage multiple customers to deliver a superior UCaaS customer experience.

Contact Centers

Ensure the lines of communication are always open and deliver a superior customer experience.

Want to checkout everything IR offers for Communications? See all our products

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IR is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.

Adam-Geffner-1

Adam Geffner

Principal Architect @ Asurion

CDW

Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000

Andy-Kleinheinz-1

Andy Kleinheinz

UC Technical Architect @ CDW

Telindus

IR saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.

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Augustin Ramazani

UC Services @ Telindus

Transact

Transact

Optimize your systems to keep transactions flowing

IR's Transact suite of solutions simplify the complexity of managing modern payments ecosystems. Bringing real-time visibility to your environment to uncover unparalleled insights, streamline the payments experience, turn data into intelligence and assure the payments that keep you in business.

Merchant Acquirers

Deliver real-time intelligence and actionable insights to keep up with customer demands.

Banks & Processors

Turn payments data into insight to stay ahead of the competition.

Retailers & Merchants

Streamline the payments experience to optimize system performance and elevate customer satisfaction.

Want to checkout everything IR offers for Payments? See all our products

Computer_Services_Inc.

Transact alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.

Chad-Rodriguez-1

Chad Rodriguez

Director of Host Operations @ CSI

SPS

The role Transact plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.

Henry-Wright-1

Henry Wright

Operations Manager @ SPS

Cabcharge

We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.

Andrew-Skelton

Andrew Skelton

CEO @ Cabcharge