IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud or hybrid, with Collaborate you can simplify complex UC environments and ensure the lines of communication are always open.
Whether on-premises, in the cloud or hybrid, deliver the experience your users expect, every time.
Adapt to changed work environments and confidently manage multiple customers to deliver a superior UCaaS customer experience.
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IR is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
IR saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.
IR's Transact suite of solutions simplify the complexity of managing modern payments ecosystems. Bringing real-time visibility to your environment to uncover unparalleled insights, streamline the payments experience, turn data into intelligence and assure the payments that keep you in business.
Deliver real-time intelligence and actionable insights to keep up with customer demands.
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Transact alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.
The role Transact plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.