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Monitor, troubleshoot, and optimize critical systems

Performance management and analytics for enterprise communications, collaboration, and payment systems

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Ford
RMIT
CITI
BankServ_Africa
Verizon
bankwest
Fannie-Mae
GM
CIGNA-Corporation
Dell
Walgreens-Co
G4S
Accenture
Regions-Financial-Corporation
Capita-Business-Services
NTT-Loog
BT-Group-plc-(British-Telecom)
USAA
TIAA-CREF
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BBVA-Bancomer
Optus
TUI-Nederland-NV

Solutions which create clarity and insight in a world of connected devices

Communications

Communications

Deliver a better user experience with Prognosis

As communications ecosystems become more complex and more employees and customers rely on them, it’s becoming difficult to ensure a consistent, positive user experience. How do you ensure high up-time, deliver fast problem resolution and provide a solid end-user experience?

Managed Service Performance & SLA Compliance

Deliver service that exceeds customer expectations, every time.

UC Network Performance Assessment

Whether in the cloud, on-premise or hybrid, establishing consistent network quality and connectivity is crucial.

Enterprise Voice, Video & Collaboration Management

Simplify complex environments and deliver a positive user experience.

Customer Experience Testing & Monitoring

See things from the customers point of view and ensure they’re having the interaction you intended.

Contact Center Management

In an increasingly digital world, ensure the human interactions your customers have are high-quality.

Call Recording Management & Compliance

Mitigate risk and ensure compliance with your call recording systems.

Want to checkout everything IR offers for Communications? See all our products

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Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.

Adam-Geffner-1

Adam Geffner

Principal Architect @ Asurion

CDW

Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000

Andy-Kleinheinz-1

Andy Kleinheinz

UC Technical Architect @ CDW

Telindus

Prognosis saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.

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Augustin Ramazani

UC Services @ Telindus

Payments

Payments

Stay alert in real-time with Prognosis

As the payments industry continues to evolve, providers must contend with new competitors, emerging technologies, regulatory challenges and increasing customer demands, as well as the ever-increasing risk of fraud. So how do you provide cost-effective solutions and minimize risk?

Retailers & Merchants

Ensure high up-time and keep customer transactions flowing.

Card Issuers/Banks

Deliver customer satisfaction and card security to stay ‘top-of-wallet.’

Merchant Acquirers

POS transactions are predicted to grow by 166% over the next 10 years, make sure you can keep up.

Transaction Banking & Real-Time Payments

Ensure you can keep up with shifting customer expectations and evolving regulations.

Payment Processors

Make sure your customers can accept any payment method, anytime, anywhere.

Want to checkout everything IR offers for Payments? See all our products

Computer_Services_Inc.

Prognosis alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.

Chad-Rodriguez-1

Chad Rodriguez

Director of Host Operations @ CSI

SPS

The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.

Henry-Wright-1

Henry Wright

Operations Manager @ SPS

Cabcharge

We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.

Andrew-Skelton

Andrew Skelton

CEO @ Cabcharge

RESOURCES & EVENTS
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Collaboration or Frustration? Using UCC Applications in the Workplace

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce,...

  • Communications Blog

    The Top Trend in Digital Transformation (DX)

  • eBooks, Guides, & Reports

    Unified Communications Performance Management Key to Success for Internal and External Customers

    • LATEST NEWS
    View all news
    02 Oct 19

    IR appoints Dave Siebert as Senior Vice President – Americas

    Denver, October 2, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.

  • 11 Sep 19 — Users of Communication and Collaboration Applications Suffering in Silence

  • 12 Aug 19 — IR welcomes John Ruthven as CEO

  • 07 May 19 — IR appoints Frank Hoekstra as Head of Europe

  • 15 Jan 19 — Avaya and IR elevate alliance and expand availability of Prognosis solution suite

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