Monitor, troubleshoot, and optimize critical systems
Performance management and analytics for enterprise communications, collaboration, and payment systems
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Creating clarity and insight in a world of connected devices
IR Collaborate
IR Collaborate
Optimize the collaboration that connects your people
IR's Collaborate suite of solutions offer enterprise grade performance management across voice, video and collaboration ecosystems. Whether your environment is on-premises, in the cloud or hybrid, with Collaborate you can simplify complex UC environments and ensure the lines of communication are always open.
Enterprise UC
Whether on-premises, in the cloud or hybrid, deliver the experience your users expect, every time.
Service Provider
Adapt to changed work environments and confidently manage multiple customers to deliver a superior UCaaS customer experience.
Contact Centers
Ensure the lines of communication are always open and deliver a superior customer experience.
Want to checkout everything IR offers for Communications? See all our products
IR is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.
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Adam Geffner
Principal Architect @ Asurion
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Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
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Andy Kleinheinz
UC Technical Architect @ CDW
IR saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.
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Augustin Ramazani
UC Services @ Telindus
IR Transact
IR Transact
Optimize your systems to keep transactions flowing
IR's Transact suite of solutions simplify the complexity of managing modern payments ecosystems. Bringing real-time visibility to your environment to uncover unparalleled insights, streamline the payments experience, turn data into intelligence and assure the payments that keep you in business.
Merchant Acquirers
Deliver real-time intelligence and actionable insights to keep up with customer demands.
Banks & Processors
Turn payments data into insight to stay ahead of the competition.
Retailers & Merchants
Streamline the payments experience to optimize system performance and elevate customer satisfaction.
Want to checkout everything IR offers for Payments? See all our products
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Transact alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.
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Chad Rodriguez
Director of Host Operations @ CSI
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The role Transact plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.
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Henry Wright
Operations Manager @ SPS
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We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
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Andrew Skelton
CEO @ Cabcharge
webinar
Payments Industry: Managing Through and Beyond the Changing Times
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webinar
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Communications Blog
eBooks, Guides, & Reports
Unified Communications Performance Management Key to Success for Internal and External Customers
