As communications ecosystems become more complex and more employees and customers rely on them, it’s becoming difficult to ensure a consistent, positive user experience. How do you ensure high up-time, deliver fast problem resolution and provide a solid end-user experience?
Deliver service that exceeds customer expectations, every time.
Whether in the cloud, on-premise or hybrid, establishing consistent network quality and connectivity is crucial.
Simplify complex environments and deliver a positive user experience.
See things from the customers point of view and ensure they’re having the interaction you intended.
In an increasingly digital world, ensure the human interactions your customers have are high-quality.
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Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
Prognosis saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.
As the payments industry continues to evolve, providers must contend with new competitors, emerging technologies, regulatory challenges and increasing customer demands, as well as the ever-increasing risk of fraud. So how do you provide cost-effective solutions and minimize risk?
POS transactions are predicted to grow by 166% over the next 10 years, make sure you can keep up.
Ensure you can keep up with shifting customer expectations and evolving regulations.
Want to checkout everything IR offers for Payments? See all our products
Prognosis alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.
The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce,...
DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, today released new research conducted with independent research company GfK: Collaboration or Frustration: Using unified communication and collaboration (UCC) applications in the workplace. The research identified that IT Support teams are ill-equipped to support these critical applications resulting in lost employee productivity and low satisfaction.
12 Aug 19 — IR welcomes John Ruthven as CEO
07 May 19 — IR appoints Frank Hoekstra as Head of Europe