IR News • 3 MIN READ

COVID-19 - Update for Customers

IR Team

Written by IR Team

A message from John Ruthven, CEO and Managing Director

As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to take a moment to update you on what IR are doing to support our communities.

Our primary focus is the health and safety of our employees and customers around the world.

We are in close, regular contact with all our employees, working with them to action government guidance on best practice. This has involved many of our employees around the world working remotely as a means of self-isolation. Given our already dispersed workforce, this transition has been smooth, and we have not experienced any interruption to our operations.

That said, our commitment to providing support for our customers is unwavering. IR fully realizes the critical nature of being able to continue operations during unforeseen incidents. I would like to assure you that we have a robust business continuity plan in place that will allow us to maintain support for your business-critical systems during this difficult time.

Our Support team is readily available and, as always, customers can request help by logging a ticket on the Community. You can also reach out to your Account Manager with any specific questions or concerns you may have.

Over the coming days and weeks, we’ll be increasing our communications across digital channels and providing additional resources to help our customers manage evolving requirements.

We will be holding a webinar next week with myself and Bill Haskins, Senior Analyst and partner from Wainhouse Research, where we’ll discuss strategies your IT department can implement to help deal with the increased strain on your digital environment in the current climate.

We’ll be following up with further tips and advice on how you can leverage your current set up to provide the best possible support for your customers and staff. I encourage you to visit the Community for all the latest information.

During this crisis, it’s more important than ever that we work together and maintain our connections with family, friends, colleagues, customers and the wider community. At IR, we will be doing everything we can to help that happen.

Of course, we will keep you updated as new developments come to light. We anticipate the impact of this crisis will continue to be felt for some time and we ask that everyone do their best to be kind, be thoughtful and be compassionate as we all navigate this unknown landscape.

John Ruthven
CEO and Managing Director

Read more about our commitment to business continuity here.

Topics: News

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