As organizations leverage modern communication and collaboration technologies, it’s common place for IT teams to manage complex, multi-vendor, hybrid communications environments. The challenge for organizations is ensuring they deliver the consistent, positive experience that end-users expect.
Speed problem resolution and improve uptime
Find and fix problems quickly in complex UCC environments, with proactive monitoring and rapid troubleshooting, saving your organization time, money and resource.
Get complete visibility through a single pane of glass
It typically requires multiple tools and specific expertise to gain visibility across multi-vendor ecosystems. Streamline processes and operations with visibility across multi-vendor environments from a single pane-of-glass.
Reduce costs and boost ROI
Improve return on investment by reducing operational costs, saving time and resources, and improving user adoption and usage.
Maximize user satisfaction and productivity
Users rely on communications and collaboration every day to be productive and successful. Maximize system performance to optimize productivity and innovation across your organization.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when degraded voice quality or outages occurred.
Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for enterprise Unified Communications.
Prognosis for UC is an enterprise experience and performance management solution for voice, video and collaboration ecosystems.
Whether your environment is on-premises, in the cloud or hybrid, Prognosis for UC enables you to monitor, troubleshoot, and optimize complex UC environments with ease and deliver the best user experience possible.
UC Assessor is a comprehensive, easy-to-use cloud-based network readiness assessment and testing solution for Microsoft Skype for Business, Microsoft Teams, and other premise-based UC or VoIP solutions.
Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.