Are you delivering a consistent user experience?

Find and fix problems quickly in complex enterprise Unified Communications and Collaboration environments

As organizations leverage modern communication and collaboration technologies, it’s common place for IT teams to manage complex, multi-vendor, hybrid communications environments. The challenge for organizations is ensuring they deliver the consistent, positive experience that end-users expect.

Speed problem resolution and improve uptime

Quickly monitor and troubleshoot

Find and fix problems quickly in complex UCC environments, with proactive monitoring and rapid troubleshooting, saving your organization time, money and resource.

Get complete visibility through a single pane of glass

One dashboard for 100% visibility

It typically requires multiple tools and specific expertise to gain visibility across multi-vendor ecosystems. Streamline processes and operations with visibility across multi-vendor environments from a single pane-of-glass.

Reduce costs and boost ROI

Get OpEx down and adoption up

Improve return on investment by reducing operational costs, saving time and resources, and improving user adoption and usage.

Maximize user satisfaction and productivity

Boost user experience

Users rely on communications and collaboration every day to be productive and successful. Maximize system performance to optimize productivity and innovation across your organization.

Deploy your way

On-premises or cloud ready

Our versatile solutions can be deployed how you want. Contact us to discuss your requirements and find a deployment model that suits your needs.


Time saving

Most of the time spent troubleshooting is on identifying the issue


Lower UCC operational costs


Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

NSC Global Limited improves voice quality and saves on operational costs with Prognosis

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when degraded voice quality or outages occurred.

Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible.

View case study
Case Study
Prognosis excels at messaging and alert automation

50% improved multi-vendor performance

25% Reduction in outages

Telecommunications Services

Case Study
Automated alerts inform the IT teams when approaching thresholds

OpExImproved operational savings

24% Improved resolution time

Telecommunications Services


Improve your Prognosis

Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for enterprise Unified Communications.

Prognosis for Unified Communications

Prognosis for UC is an enterprise experience and performance management solution for voice, video and collaboration ecosystems.

Whether your environment is on-premises, in the cloud or hybrid, Prognosis for UC enables you to monitor, troubleshoot, and optimize complex UC environments with ease and deliver the best user experience possible.

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UC Assessor

UC Assessor is a comprehensive, easy-to-use cloud-based network readiness assessment and testing solution for Microsoft Skype for Business, Microsoft Teams, and other premise-based UC or VoIP solutions.

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Prognosis for UC Service Provider Edition

Prognosis for UC, Service Provider Edition provides market leading performance analytics for unified communications, collaboration and contact centers, allowing you to confidently manage multiple customers at once and deliver a superior customer experience.

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Prognosis can support a number of platforms. Commonly supported platforms include: