Communications Blog

This is an excerpt from the UC Optimization Guide for Pros available download here. 

There are no technologies in use that don't come with a certain level of risk. Unified communications are no different. On the contrary, one could argue unified comms technology is riskier than most because it's so crucial to everyday business activity. If you can't communicate...

Digital transformation doesn't just happen. It requires a concerted effort and people need time and space to work through it. While it might start as a side project serious transformation can quickly snowball.

With the vast array of UC options and deployments out there,how do organisations know what to move to the cloud and what to keep on-premises?Many environments are a mix of vendors and solutions, and moving everything to the cloud becomes a daunting prospect. But is this even the...

Digital Transformation (DX) as a trending phrase (and actual activity) is hotter than ever before, though the late 1990's mid-2000's saw their own share of talking heads waiving the DX banner. That said, the digitization of those times was largely applied to existing analog...

The unified communications (UC) market made huge strides in 2017, with UC deployments powering the digital transformation initiatives within many modern enterprises, and radically improving the way that business professionals communicate. So what new innovations and developments...

2017 has been a great year for IR; we've been building out our cloud platform, seen continued growth in monitoring and troubleshooting Skype for Business, Cisco and others. Our Call Recording Assurance increased in prominence and looks set to play an even bigger role in 2018,...