Enterprise Connect 2016 - Mean Time to Ownership [vlog]
Enterprise Connect - Mean Time to Ownership
Communications Blog • 1 MIN READ
Enterprise Connect 2016 - Journey to the Cloud [vlog]
Enterprise Connect - Journey to the Cloud
Communications Blog • 1 MIN READ
Enterprise Connect 2016 - Day 1 Wrap [vlog]
Enterprise Connect - Day 1
Communications Blog • 1 MIN READ
Can you rely on the Cloud to deliver great Customer..
There have recently been high profile companies receiving media coverage after delivering poor customer experience as a result of a 'cloud outage'. In fact, it may seem like we're seeing more and more cloud outages leading to some organizations questioning whether the cloud...
Communications Blog • 4 MIN READ
Want to learn more about IR's Solutions?
Are you prepared for a cloud outage? [podcast]
A series of recent cloud service outages has impacted people across the globe. In this latest podcast we talk about the underlying causes, why there seems to be a greater number of outages, despite reassurance the cloud is sage, and what your organization can do to mitigate the...
Communications Blog • 6 MIN READ
3 Factors Slowing Cloud Communications Adoption
Cloud communication isn't a new concept. Companies like Vonage and 8x8 have been successfully delivering cloud-based communication for over 20 years. With that being the case, why is Microsoft just starting to deliver enterprise cloud-delivered PSTN connectivity now? If you...
Communications Blog • 3 MIN READ
Planning & Testing for a New Contact Center [part 1]
Think about what happens when a skyscraper is about to be built. The construction crew obviously wouldn't begin by making the observation deck. Building a new contact center is a lot like the construction of a new building. It all starts with a plan, along with a solid...
Communications Blog • 4 MIN READ
Don't stress out (why stress testing your contact center..
Contact centers are often made from best-in-class components. Many contact center implementations have elements that come from as many as 18 to 20 different vendors. Each one of those discrete elements—whether it's the CTI routing and hunting package, the speech recognition...
Communications Blog • 4 MIN READ
Don't allow a disaster to derail your Contact Center
In every industry, there are a few critical periods each year when your Unified Communications (UC) or Contact Center...
