Non-negotiables in a Multi-vendor UC Play
Most organizations today rely on disparate UC platforms from any number of vendors. One of the real challenges with UC systems management is interoperability between these multiple vendors.
Communications Blog • 4 MIN READ
What Impact will Cisco's Acquisition of BroadSoft have?
In October, at the beginning of BroadSoft's annual Connections conference, Cisco announced their plans to acquire the UC powerhouse, which would give them the top spot in the UC and UCaaS market, a smart move for anyone trying to leapfrog the competition.
Communications Blog • 3 MIN READ
Reaching for the Summit
Customer community, engagement and training are core pillars of IR's customer-first approach. To that end, in 2016 we created IR Prognosis Summit, IR's official Prognosis users conference, to deliver best practices, hands-on training, new innovations, and more.
Communications Blog • 3 MIN READ
Turning UC Insights into Golden Nuggets
Too often insights get overlooked. We look to reports and analytics for answers, forgetting they are garnered when we dig a step deeper into the analytics – the insights are the answers we seek. Think of it as a funnel; at the top sits a mass of data, we make sense of data...
Communications Blog • 4 MIN READ
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Troubleshooting Skype for Business: Advanced
Implementing Skype for Business into your organization is one project; maintaining and ensuring high performance of Skype for Business is an entirely different ask. Troubleshooting Skype for Business sits at the center of maintaining high performance. Recently we described where...
Communications Blog • 11 MIN READ
Chief UC Trends guiding Cisco
2017 has been a huge year for UC with a lot of change and disruption. One of the industry leaders entered into Chapter 11 which destabilized the market and created some concern. Microsoft Skype for Business continues to grow in market share and popularity and Cisco are evolving...
Communications Blog • 2 MIN READ
Whiteboard Lab: Where Skype for Business Challenges Lie
When organizations are deploying, or looking to deploy, Skype for Business there are many variables to take in to account. Skype for Business challenges are unlike other UC solutions. For example, Cisco largely makes all components of the ecosystem whereas Skype for Business...
Communications Blog • 3 MIN READ
AI Separates Human's Voice from Background Noise to Measure..
VNR – a Metric to Determine Intelligibility of Voice Recordings
The “Dodd-Frank” Wall Street Reform and Consumer Protection Act is a massive piece of financial reform legislation passed in 2010 as a response to the financial crisis of 2008. A part of the act has enforced many...
Communications Blog • 7 MIN READ
Preparing for Black Friday's Peak Traffic
Richard Gagnon once said, “An untested plan is only a strategy.” If a plan exists that can test whether your system will work as expected but you don't actually use it, you're taking an unnecessary risk. We've seen customers go live prior to a busy period like Black Friday or...
