Early this fall Microsoft announced that 125,000 organizations in 181 markets use Microsoft Teams, its group-chat tool that competes against Slack. That's up from 30,000 organizations in 145 markets at the beginning of this year.
A decade ago, unified communications wasn't a feature-rich technology field. Remember the flip phone? UC was kind of like that -- no interactive video calling, real-time chat, or even enterprise VoIP. About the only thing organizations had to manage relative to communications...
You don't have to move mountains to optimize your UC. Small changes can make a big difference. Consider your UC optimization potential in three veins: people, technology & process.
Most organizations today rely on disparate UC platforms from any number of vendors. One of the real challenges with UC systems management is interoperability between these multiple vendors.
In October, at the beginning of BroadSoft's annual Connections conference, Cisco announced their plans to acquire the UC powerhouse, which would give them the top spot in the UC and UCaaS market, a smart move for anyone trying to leapfrog the competition.
Customer community, engagement and training are core pillars of IR's customer-first approach. To that end, in 2016 we created IR Prognosis Summit, IR's official Prognosis users conference, to deliver best practices, hands-on training, new innovations, and more.
Too often insights get overlooked. We look to reports and analytics for answers, forgetting they are garnered when we dig a step deeper into the analytics – the insights are the answers we seek. Think of it as a funnel; at the top sits a mass of data, we make sense of data...
2017 has been a huge year for UC with a lot of change and disruption. One of the industry leaders entered into Chapter 11 which destabilized the market and created some concern. Microsoft Skype for Business continues to grow in market share and popularity and Cisco are evolving...
VNR – a Metric to Determine Intelligibility of Voice Recordings
The “Dodd-Frank” Wall Street Reform and Consumer Protection Act is a massive piece of financial reform legislation passed in 2010 as a response to the financial crisis of 2008. A part of the act has enforced many...
