What is MiFID II?
MiFID II is part of the EU's revised Markets in Financial Instruments Directive impacting any organization providing financial advice leading to trade or investment throughout Europe. The UK is still obliged to comply with the changes, despite Brexit looming on the horizon....
Communications Blog • 4 MIN READ
Are we any Closer to Self-healing Communications Systems?
I belong to an amateur soccer club that could raise enough funds to purchase Automated External Defibrillators (AED's) for all its teams that compete in the Over 35's Leagues. For those not familiar with an AED, it's a portable electronic device that can be used to treat cardiac...
Communications Blog • 3 MIN READ
Achieving Operational Efficiency Goals in UC
Spending all your energy and time in the workplace on today's task of busyness will not drive your organization, department, or career forward. Spinning plates isn't progressive.
Communications Blog • 5 MIN READ
Hybrid or Cloud UC: the Mexican Standoff
Should you put your unified communications systems in the cloud or should you take a hybrid approach, keeping some UC systems on premises while moving others to the cloud? There are dangers and rewards on both sides of the standoff, so choose your weapons carefully, not quickly.
Communications Blog • 7 MIN READ
Want to learn more about IR's Solutions?
An Agile Advantage with Advanced Unified Communications &..
Business models are changing and technology is being used unlike ever before to disrupt existing marketplaces; transportation with Uber and Lyft, hotels with Airbnb, retail with Amazon, and music with Spotify and Pandora. Work is also more interconnected than ever—two out of...
Communications Blog • 15 MIN READ
De-risking and Optimizing UCC Management
Under the "UCC Management" umbrella there are a variety of projects happening. Two such projects are the de-risking of UCC and optimizing UCC. While they're both part of the same initiative, they should be treated separately. De-risking mitigates against challenges whereas...
Communications Blog • 3 MIN READ
Have you got the Cloud Unified Communications Transition..
Cloud Unified Communications presents an enormous opportunity for organizations and enterprises. According to IDG, 90% of CIO's have UC-related investments planned in the next year. ZK Research concluded that 83% of companies intend to adopt a hybrid cloud model for UC because...
Communications Blog • 10 MIN READ
What is Call Recording Assurance?
Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It ensures financial or trading based businesses are compliant with call recording regulations and mitigates reputational risk. Ideally,...
Communications Blog • 2 MIN READ
Is the Contact Center being Transformed by AI?
Contact center agents in 2017 must communicate with customers not only on the phone but via social media, instant messaging, video conferencing and web chat. How can humans do it all? Increasingly, they can't.
