Communications Blog

UC Cloud Deployment: It's Not as Difficult as You Think

This is the third of four blog posts in the series where we take a comprehensive look at transitioning your unified communications to the cloud. Last time, we talked about defining necessary features and setting clear goals during the UC migration planning phase. This time,...

Communications Blog • 10 MIN READ

Blueprint for UC Cloud Migration Planning Phase

This is the second of four blog posts in the series where we take a comprehensive look at transitioning your unified communications to the cloud. Last time, we gave an overview of the UC migration process from beginning to end. Now let's go in depth about what is involved in the...

Communications Blog • 5 MIN READ

Does your Peak-Load Planning include Contact Center Testing?

Depending on the industry, contact centers experience peak loads during certain key times of the year. For instance, in the U.S. we have an open enrollment period associated with insurance changes, typically the latter months of the year into January. During this time, insurance...

Communications Blog • 3 MIN READ

CeBIT 2017 - Improving User Experience in Communication..

CeBIT 2017, one of the largest technology events in the world took place last week in Hanover with thousands of visitors over the course of the week.  

Communications Blog • 1 MIN READ

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Transitioning UC to the Cloud - an Overview

Transitioning UC to the cloud, whether completely or using a hybrid approach is a big undertaking. Teams responsible need all the help they can get. Following the launch of our UC Cloud Migration checklist we are putting together a series of blogs to support and help your...

Communications Blog • 6 MIN READ

How Managed Service Providers Can Drive Digital..

Managed service providers (MSPs) are uniquely positioned to give support and advice to companies that are driving toward digital transformation. They can help their customers navigate the process, connect more seamlessly and work better.  

Communications Blog • 5 MIN READ

The importance of IVR Testing Tools

Interactive Voice Response (IVR) explained

Interactive Voice Response (IVR) is the automated technology allowing...

Communications Blog • 11 MIN READ

Retail Industry Changes Influenced by Unified Communications

Unified communications is influencing changes in many industries; banking, manufacturing, healthcare, retail and more. It's a catalyst for digital transformation across many industries. In this blog, I look at three pillars of traditional retail and how they're impacted by...

Communications Blog • 5 MIN READ

Migrating to the Cloud - 5 Steps to Take

BroadSoft's recent research predicted cloud UC market penetration would jump from 7% percent today to 41% by 2020 of the overall UC space. 

Communications Blog • 5 MIN READ

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