IR Live - Microsoft WPC
Skip Chilcott live from Microsoft WPC in Toronto where IR has just been named as Skype Operations Framework Network Readiness and Assessment Partner
Communications Blog • 1 MIN READ
How WebRTC Will Change The Way We Communicate
WebRTC (Web Real-Time Communications) is a capability built into modern desktop browsers like Firefox, Chrome, Opera, or Microsoft Edge (Windows 10's new browser). It brings access to fantastic features that easily let consumers set up voice, data, and video interactions with...
Communications Blog • 3 MIN READ
How to manage Skype for Business in a multi-vendor..
Skype for Business continues to change the unified communications landscape. In the majority of instances Skype for Business needs to work effectively with legacy equipment. In his first session on the IR-Podcast, CEO Darc Rasmussen discusses tips on how to effectively manage ...
Communications Blog • 7 MIN READ
How Testing Solutions Reduce Risk & Improve Customer..
Imagine you're trying to book a flight. You call the toll-free number and use the interactive voice response (IVR) to get through to bookings, but instead you are put through to the baggage area. You hang up and try again, but this time you wind up speaking to the airline...
Communications Blog • 3 MIN READ
Want to learn more about IR's Solutions?
How ITSM Can Improve Unified Communications [podcast]
IT Service Management (ITSM) refers to the activities – directed by policies, processes and supporting procedures – performed by an organization to plan, deliver, operate and control IT services. Traditionally this has excluded the UC side of the business, with separate teams in...
Communications Blog • 6 MIN READ
How Big Data is Changing Unified Communications Analytics
Big data is an ambiguous buzzword that means different things to different people. At its core, it's primarily a broad term for datasets so large traditional processing can't handle them. Big data for unified communications analytics is often an obsession for both the media and...
Communications Blog • 6 MIN READ
Has ITSM Skipped Unified Communications?
IT service management (ITSM) is a broad category encompassing supporting procedures an organization performs to plan, deliver, operate and control the IT services it offers to internal and external customers. It's a multi-billion dollar industry, involving companies such as...
Communications Blog • 3 MIN READ
Global Skype for Business survey reveals performance..
Across 44 countries performance management in a multi-vendor environment is the biggest deployment concern for organizations.
Communications Blog • 1 MIN READ
Enterprise Connect 2016 Wrap [podcast]
Enterprise Connect 2016 took place end of March in Orlando. IR was there in the thick of the action for what proved to be an excellent event. In this podcast, Skip Chilcott - Head of Product Marketing - shares his thoughts on the highlights from the floor, what was hot and what...
