Skype for Business - The Road to Enterprise Voice..
Skype for Business is forcing organizations to rethink their whole approach to unified communications. And not just because of improved work practices. The fact it's a software-based system is making everyone sit up and take notice.
Communications Blog • 1 MIN READ
Skype for Business - Microsoft's Play for World Domination
Microsoft has made their vision of universal communications very clear: anybody should be able to talk to anyone else using the device of their choosing. While this is a compelling concept, it can become a challenge in actual practice. Microsoft is bringing their vision to...
Communications Blog • 3 MIN READ
Enterprise Voice and Skype for Business
Things change fast in the world of unified communications, particularly for organizations who use video and voice conferencing applications. Lync for example, was a unified communication solution built by Microsoft specifically designed for the corporate environment. When...
Communications Blog • 5 MIN READ
Microsoft's Cloud-Based PSTN Contender
The transition to Microsoft Office 365 E5 means that you'll be able to have true enterprise voice delivered through the cloud. This includes the ability to dial in and out through the PSTN (Public Switched Telephone Network). You'll be able to use your smartphone or desk phone...
Communications Blog • 3 MIN READ
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Microsoft certifies IR Prognosis IT Pro Tool for Skype For..
IR Prognosis for Unified Communications certified IT Pro Tool for monitoring
Great news just in from Enterprise Connect, where we have been advised IR Prognosis for Unified Communications (UC) has completed certification as an IT Pro Tool in monitoring for Skype for Business....
Communications Blog • 2 MIN READ
Measuring Customer Experience - CSAT, Customer Effort or..
It could be reasonably argued every organizations wants, or tries, to provide an optimal customer experience. As the saying goes - your competitor is only a mouse click away. A direct result of the ever increasing focus on customer experience has been the development of a number...
Communications Blog • 3 MIN READ
Lync / Skype for Business SDN API: Network Friend or Foe
The Microsoft Lync / Skype for Business SDN API is a robust, continually evolving capability that brings insight and control of your Microsoft communications environment. Generally speaking, there are three key roles where the SDN API provides value:
Communications Blog • 4 MIN READ
Leveraging Voice Recognition in the Contact Center
Voice recognition is a technology that has made a big impact to our lives over the past few decades. What was once fanciful star-gazing - like the voice activated machines in the popular Hanna-Barbera sit-com the Jetsons - today, voice recognition is found in devices all around...
Communications Blog • 4 MIN READ
Is your network ready for Skype for Business? (And how to..
In my last blog post, I wrote about the importance of a network pre-assessment to ensure success for UC deployments. Well, exciting news to just come out of Microsoft's WPC, where IR was announced as one of the IT Pro Tool partners to support Skype for Business Online Network...
