Big data is an ambiguous buzzword that means different things to different people. At its core, it's primarily a broad term for datasets so large traditional processing can't handle them. Big data for unified communications analytics is often an obsession for both the media and...
IT service management (ITSM) is a broad category encompassing supporting procedures an organization performs to plan, deliver, operate and control the IT services it offers to internal and external customers. It's a multi-billion dollar industry, involving companies such as...
Enterprise Connect 2016 took place end of March in Orlando. IR was there in the thick of the action for what proved to be an excellent event. In this podcast, Skip Chilcott - Head of Product Marketing - shares his thoughts on the highlights from the floor, what was hot and what...
There have recently been high profile companies receiving media coverage after delivering poor customer experience as a result of a 'cloud outage'. In fact, it may seem like we're seeing more and more cloud outages leading to some organizations questioning whether the cloud...
A series of recent cloud service outages has impacted people across the globe. In this latest podcast we talk about the underlying causes, why there seems to be a greater number of outages, despite reassurance the cloud is sage, and what your organization can do to mitigate the...
Cloud communication isn't a new concept. Companies like Vonage and 8x8 have been successfully delivering cloud-based communication for over 20 years. With that being the case, why is Microsoft just starting to deliver enterprise cloud-delivered PSTN connectivity now? If you...
