Delivering Omnichannel Experience in a Multichannel World
In this day and age, direct human-to-human interaction between an organization and its customers is a rarity, which makes it important to deliver an outstanding experience when it does occur. As the critical customer service hub, the contact center must provide the best...
Communications Blog • 3 MIN READ
Planning is Everything when it comes to Unified..
Planning is probably the single most important aspect of a unified communications or contact center deployment. Whether converting from a legacy system, upgrading a solution, or adding functionality, your organization must pay careful attention to what should be done to ensure a...
Communications Blog • 6 MIN READ
4 Ways Partners Can Ensure a Successful UC Rollout
Deploying a UC solutions can be a complex and hazard-ridden enterprise for channel partners. But with a little planning, Walter Monasterio from IR says you can streamline implementation and build a successful UC practice.
Communications Blog • 5 MIN READ
How Skype for Business and Microsoft Cloud are Redefining..
Skype for Business and Microsoft Cloud are redefining collaboration. Forming the cornerstone of Microsoft's Universal Communications strategy, to enable real-time collaboration across any device, the next step is to introduce full PSTN functionality in Skype for Business. In...
Communications Blog • 7 MIN READ
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Why WebRTC will change the way you communicate [podcast]
In this latest podcast we discuss the impact WebRTC will have on the way we communicate and the capability it provides organizations to deliver an improved customer experience through the contact center.
Communications Blog • 6 MIN READ
Why Organizations are Moving to Microsoft's Enterprise Voice
Microsoft's Enterprise Voice offering continues to grow at a rapid rate, with the company's intentions very clear to enable voice communications for all of their users. The recent announcement of the E5 licensing (to be discussed in an up-coming post) provides a clear path for...
Communications Blog • 4 MIN READ
Why Omnichannel is Important (and how it could kill your..
There are a multitude of different ways to interact with a brand today. It could be social media, email, smartphone app, web, or talking to a call center agent by telephone. When you've got so many different channels in place, it's really important the information from each of...
Communications Blog • 3 MIN READ
Why Microsoft changed Lync to Skype for Business [podcast]
When Microsoft announced Lync would become Skype for Business, there were many questions around what it would mean for their unified communications services. In the first episode from the IR-Podcast, Eric Bauer shares his thoughts on why Microsoft made the change.
Communications Blog • 7 MIN READ
What Alphabet Means for Google and Enterprise Communications
Google recently reorganized itself under a self-created parent company called Alphabet. The announcement left many of us scratching our heads. Google is a well-known brand — what do they have to gain by creating Alphabet? Focus. Google will make investors happy by growing its...
