Communications Blog

Value of the Microsoft SDN API [podcast]

The Microsoft Lync SDN (Software-Defined Networking) API allows developers to build applications and services to monitor, isolate and correct issues that affect the user experience on Lync / Skype for Business. 

Communications Blog • 6 MIN READ

User or Customer - The IT Conundrum

If you were to ask your IT manager whether they have customers or users, what would they say? Though somewhat subtle in nature, this simple fact is an area that's overlooked way too often. If you think about it, when you are trying to acquire B2C or B2B sales, you consider them...

Communications Blog • 5 MIN READ

To IVR or not to IVR? That is the question

When it comes to optimizing the customer experience, it's important to strike a proper balance between technology and human interaction. It all begins with gaining an understanding of why a customer might want to reach out to your brand to have an interaction. There is no better...

Communications Blog • 3 MIN READ

Three Steps to Survive the Holiday Rush

The rush of holiday season is just around the corner - with Thanksgiving looming large in the US - companies are bracing themselves for the deluge of traffic in the lead up to the end of the year and the busiest shopping period on the planet.

Communications Blog • 4 MIN READ

Want to learn more about IR's Solutions?

Contact us for a demo

Thinking Beyond the Platform for Skype for Business..

Optimizing performance of Microsoft's UC platform requires a holistic view of and the ability to manage the entire Skype for Business ecosystem proactively.

Communications Blog • 4 MIN READ

The Sleeping Giant - Contact Center Compliance

“Please be advised that your call may be recorded”. With those words I was put through to an operator to help sort out my latest phone bill. We've all heard this before, contact centers have been recording calls for many years, whether for quality and training purposes or to...

Communications Blog • 5 MIN READ

The Rise and Rise of WebRTC

Imagine a situation where you're trying to buy an item from an online retailer like Amazon. You'd like to speak with an agent and ask a few questions about the product. By clicking one button, you're connected with the agent and are able to have a real-time, one-on-one voice...

Communications Blog • 3 MIN READ

Instant UC&C Analytics Explained: The Importance of..

The days of businesses using reports (looking to the past), rather than real time data analytics to manage the...

Communications Blog • 16 MIN READ

Skype for Business; what was Microsoft thinking?

Back in November when Microsoft first announced its decision to re-brand Lync as Skype for Business, the level of chatter went through the roof. Some were saying it was the best move ever. Others were saying it was the worst move ever. To me, I really saw this as Microsoft...

Communications Blog • 4 MIN READ

Subscribe to our blog

Stay up to date with the latest
Collaborate, Transact and Infrastructure
industry news and expert insights from IR.