Managed service providers (MSPs) are uniquely positioned to give support and advice to companies that are driving toward digital transformation. They can help their customers navigate the process, connect more seamlessly and work better.
Companies are under increasing pressure to become digital businesses. According to IDC, by the end of 2017 two-thirds of Global 2000 chief executive officers will have digital transformation at the center of their corporate strategy. And those who don't will be left behind.
By providing solutions like video collaboration, real-time chat and mobile channels, MSPs can enable their customers to do business better, faster and more cost-effectively. And, in so doing, they can take their relationship with their customers to the next level. Here are five ways that MSPs can enable more successful digital transformation for their customers.
Provide a Fantastic User Experience
MSPs should isolate problems and troubleshoot issues when they happen and before the customer experience is seriously affected. Imagine a customer is using a new video chat service and in some instances the stream is breaking up because of a bad network connection. When such an issue arises, the MSP can leverage performance-management systems to immediately figure out what's wrong and fix it. That may sound straightforward but it's not. Finding the glitch in an advanced communications system can be very complicated. MSPs that have the right tools in place can proactively monitor and test the quality and performance of digital transformation technologies and ensure that the platform availability is there at all times. This includes testing from the outside-in as well, not just inside the environment. As customers go down the road of transformation, they should be able to do so with the confidence that their MSPs can reliably deliver what's needed.