With the launch of our UC Cloud Migration Checklist identifying the best practice steps to follow to have a successful UC move to the cloud we looked at the biggest pitfalls companies fall into that can ruin an otherwise smooth transition.
Click here to download our UC cloud migration checklist.
Moving Everything to the Cloud, Forgetting the Value of Hybrid
Moving everything to the cloud on principal is a mistake, however that's not to say you shouldn't move everything. By thinking “we're moving everything to the cloud” you're failing to recognize the intricacies of individual applications, some of which, may not be suited to move to the cloud or it would make more sense to keep on-premises. Adapting a hybrid approach when moving unified communications to the cloud is a smart move. Evaluate your applications individually, make the right decision for each one and pay attention to movement of applications that may affect compliance, governance and security issues. You're not driving bulldozer, so don't act like you are.
Neither Assessing nor Testing UC Environments
Assessing the performance of your UC environment before making any changes will lay down a benchmark for the minimum performance requirements of your new environment. Testing will identify the quality, availability and readiness of your environment which is critical for success. Have you got enough bandwidth to handle all your unified communications channels if they transition to the cloud?
“Don't test for just one call. Test for hundreds of calls simultaneously using different modalities: audio, video, and content sharing to see where the breaking points are.” – John Dunne, Chief Solutions Officer, IR.
This pitfall has many dimensions; you need to test for usage today and for the future, when you add headcount and channels such as web conferencing and more collaboration tools. Failing to test sufficiently will get you in hot water before you time to boil a kettle so avoid the hardship and build network assessment and testing into your plan.
Overlooking Security Concerns
Solely Following Tactical Plans for UC Cloud Migration
Dodging Homework (Failing to Research Cloud Technology)
Moving too Fast - Gradual Migration is Better
Not Proactively Monitoring Ongoing Performance and Quality
“When you proactively monitor the quality and performance of conferences and calls, you put yourself in position to troubleshoot issues and isolate problems before the user experience is significantly impacted.” - John Dunne, Chief Solutions Officer, IR.
Presuming all Cloud Platforms are the Same
Disregarding Cloud Geography
Before migrating check all cloud architecture options with potential providers. A multi-national company with offices globally might benefit from applications being hosted closer to end-points. Organizations may want to restrict the use of some apps to certain countries.
Migrating without a Business Continuity Plan
However, before you migrate you can't rely on a cloud-based continuity plan, you must ensure that your existing one is still fit for purpose. If something goes wrong in migration or an emergency occurs before migration is complete you'll need to switch over to it. If overseen you'll face harsh criticism from colleagues over reckless migration.
Underestimating Resources Required
Assuming all your Applications are Cloud-Enabled
So now you know what NOT to do, to find out what you should do when migrating unified communications to the cloud download our UC cloud migration checklist here.