Communications Blog

In 2018 I wrote about the usefulness of unified communications and collaboration (UCC) in driving successful digital transformation (DX). Today I'm going to dip into the developing area of digital customer experience (DCX). But with a twist.

In January, Nemertes Research...

Communications platforms often form the fundamental basis of the most critical business systems. The conversation about UCC (Unified Communications & Collaboration) has long-since moved on from why it should be implemented, to how it's being implemented and how it's performance...

Most large enterprises have Cisco products in one form or another. On their journey to transitioning from a traditional hardware outfit to a software, cloud and services provider, Cisco have developed an extensive product reach.

Communications systems are one of the most important aspects of any business, connecting often global workforces with each other, customers and partners. Ensuring your systems are working as they should be is critical to operational success. By setting operational efficiency...

Service Provider UC ecosystems are complex

Hybrid Unified Communications and Collaboration (UCC) environments, involving both on-premises and cloud-based infrastructure, are increasingly prevalent, so the challenges for Service Providers (SPs) are growing. In fact, in a survey...

Network troubleshooting can broadly be described as the measures and processes that use network troubleshooting tools to identify, diagnose and solve network problems.

If your organization is running Microsoft UC and Collaboration tools, like Skype for Business or Teams, it is critical to have visibility in to - and the ability to manage and troubleshoot - the entire endpoint ecosystem, to ensure a good end-user experience. It's also important...

We are excited to announce Prognosis 11.5 is now generally available (GA). There are numerous enhancements made available in this dot-release, read below to learn more about the new features and updates.