How to Achieve Your UC Operational Efficiency Goals
Communications systems are one of the most important aspects of any business, connecting often global workforces with each other, customers and partners. Ensuring your systems are working as they should be is critical to operational success. By setting operational efficiency...
Communications Blog • 4 MIN READ
Skype for Business Success: Not Just One Team's Concern
The problem set within the Microsoft Unified Communications (UC) platform i.e. Skype for Business, is different from that of other vendors. Skype for Business relies heavily on other technologies, from various vendors, to be successful. Skype for Business performance is largely...
Communications Blog • 3 MIN READ
Migrating UC to a Cisco Hosted Collaboration Solution
Service Provider UC ecosystems are complex
Hybrid Unified Communications and Collaboration (UCC) environments, involving both on-premises and cloud-based infrastructure, are increasingly prevalent, so the challenges for Service Providers (SPs) are growing. In fact, in a survey...
Communications Blog • 8 MIN READ
A Guide to Network Troubleshooting with IR Collaborate
Network troubleshooting can broadly be described as the measures and processes that use network troubleshooting tools to identify, diagnose and solve network problems.
Communications Blog • 15 MIN READ
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Managing the Microsoft endpoint ecosystem
If your organization is running Microsoft UC and Collaboration tools, like Skype for Business or Teams, it is critical to have visibility in to - and the ability to manage and troubleshoot - the entire endpoint ecosystem, to ensure a good end-user experience. It's also important...
Communications Blog • 5 MIN READ
Prognosis 11.5 is here
We are excited to announce Prognosis 11.5 is now generally available (GA). There are numerous enhancements made available in this dot-release, read below to learn more about the new features and updates.
Communications Blog • 5 MIN READ
Setting the Linchpins of Digital Transformation
Today's businesses are chasing startups born in the cloud in their digital transformation efforts. They want to operate...
Communications Blog • 5 MIN READ
Microsoft Ignite 2018: Key Takeaways
Microsoft Ignite took place in Orlando last week and I had the privilege of being there. I have been to many Microsoft events over the years (I spent almost 17-years working there), but this was my first time at Ignite. So, as a newbie to the event, I thought it would be a good...
Communications Blog • 3 MIN READ
Troubleshooting Cisco Unified Communications with IR..
One of the most common problems that Cisco users mention to us is the simple inability to place or receive calls. The predicament is not an easy one because of the large number of potential issues, and teams using Cisco Prime monitoring sometimes do not have all the information...
