Communications Blog

Enterprise Connect 2019: Key Takeaways

Anyone who's anyone in the unified communications and collaboration (UCC) world has Enterprise Connect on their radar each year.

For more than 28 years, it’s been the leading conference and exhibition for enterprise UCC, bringing together IT decision makers, vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. There are always great insights that come out of the event that help frame...

Communications Blog • 4 MIN READ

How UCC Improves the Internal Customer Experience

In 2018 I wrote about the usefulness of unified communications and collaboration (UCC) in driving successful digital transformation (DX). Today I'm going to dip into the developing area of digital customer experience (DCX). But with a twist.

In January, Nemertes Research published a new report entitled, Solid Customer Experience Relies on Well-Managed Communications, and I wrote a blog drawing on one of that paper's main points, being UCC...

Communications Blog • 4 MIN READ

Top Tips for Using Microsoft Teams

By now, you've heard of Microsoft Teams, the cloud-based messaging and collaboration tool available as part of the Office 365 suite. As one of the...

Communications Blog • 4 MIN READ

What Is UC Performance Management?

Communications platforms often form the fundamental basis of the most critical business systems. The conversation about UCC (Unified Communications & Collaboration) has long-since moved on from why it should be implemented, to how it's being implemented and how it's performance should be managed.

Communications Blog • 4 MIN READ

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How to Achieve Your UC Operational Efficiency Goals

Communications systems are one of the most important aspects of any business, connecting often global workforces with each other, customers and partners. Ensuring your systems are working as they should be is critical to operational success. By setting operational efficiency goals and implementing strategies to achieve them, organizations can become more proactive in this constantly evolving space.

Communications Blog • 4 MIN READ

Skype for Business Success: Not Just One Team's Concern

The problem set within the Microsoft Unified Communications (UC) platform i.e. Skype for Business, is different from that of other vendors. Skype for Business relies heavily on other technologies, from various vendors, to be successful. Skype for Business performance is largely determined by three siloes: server, endpoint and networks. But whose responsibility is the performance of each of these siloes? Who is sensitive to anomalies, outages,...

Communications Blog • 3 MIN READ

Migrating UC to a Cisco Hosted Collaboration Solution

Service Provider UC ecosystems are complex

Hybrid Unified Communications (UC) environments, involving both on-premises and cloud-based infrastructure, are increasingly prevalent, so the challenges for Service Providers (SPs) are growing. In fact, in a survey of over 1,000 global enterprise IT decision-makers, Broadsoft Inc. found that 74% plan to implement cloud UC within the next 24 months.

Communications Blog • 6 MIN READ

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