Communications Blog

Cisco Unified Communications Monitoring with Third-Party..

The world and the way we do things in business is rapidly changing. Efficient Unified Communication (UC) not only empowers organisations to...

Communications Blog • 4 MIN READ

9 Reasons to Register for IR Summit

IR Summit is fast approaching. In October, Prognosis users from all over the world will join together in Denver for three days of value-packed...

Communications Blog • 3 MIN READ

The Importance of Cisco Network Monitoring

Network monitoring as a discipline

There’s no doubt that enterprise networks are becoming more and more complex. Businesses both large and small,...

Communications Blog • 4 MIN READ

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The Future of Fintech

Rapid technological innovation presents a myriad of opportunities. But with opportunity comes a myriad of challenges. Nowhere is this more apparent...

Communications Blog • 4 MIN READ

Enterprise Connect 2019: Key Takeaways

Anyone who's anyone in the unified communications and collaboration (UCC) world has Enterprise Connect on their radar each year.

For more than 28 years, it’s been the leading conference and exhibition for enterprise UCC, bringing together IT decision makers, vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. There are always great insights that come out of the event that help frame...

Communications Blog • 4 MIN READ

How UCC Improves the Internal Customer Experience

In 2018 I wrote about the usefulness of unified communications and collaboration (UCC) in driving successful digital transformation (DX). Today I'm going to dip into the developing area of digital customer experience (DCX). But with a twist.

In January, Nemertes Research published a new report entitled, Solid Customer Experience Relies on Well-Managed Communications, and I wrote a blog drawing on one of that paper's main points, being UCC...

Communications Blog • 4 MIN READ

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