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Customer calls keep dropping. There is a constant audio lag. The video is always grainy. That one meeting room where the screen never works. The...
In the space of remote and digital work, Microsoft Teams is a leading platform for communication and collaboration in the workplace.
In today's rapidly evolving business landscape, ongoing digital transformation is imperative for enterprises aiming to stay competitive.
The evolved digital workplace is one that is designed to support teams in their hybrid work environment – whether they chose to work from home or in...
Hybrid working models present unique challenges for businesses, as the traditional ways of collaborating in person are no longer possible for many...
Today, hospitals and health systems rely on collaboration and communication tools to support both clinical and business work, so it’s essential that...
When hospitals and health systems invest in third-party performance management systems, they can ensure ongoing, connected communications – and...
Unified communication and collaboration (UCC) platforms can help healthcare organizations better manage outdated and disconnected communication...
As healthcare organizations have expanded their use of remote and hybrid communication platforms, having a unified communication and collaboration...
In our recent IR webinar, Hybrid Working - Voice of the Employee, hosted by Chief Marketing Officer Stu Matthewman, with People and Culture...
As organizations worldwide settle into their respective hybrid working game-plans, the unfamiliar is becoming the accepted.
With remote working reaching new heights globally, and the rise of cloud diversification, IT Managed Service Providers are in high demand.
The world’s most influential 4-day technology trade show, CES 2023 ended on January 8th. This year, the theme of the event was Human Security For All...
All businesses, from large enterprises to small ones have one common goal - to turn a profitable operation. In the business world of today, digital...
The days of businesses using reports (looking to the past), rather than real time data analytics to manage the performance of their unified...
We all know the old saying “money makes the world go round”, but money can only do that in a liquid sate. Liquidity refers to how easily an asset...
Merchants are pulling every lever to generate additional revenue within an increasingly competitive landscape. While numerous offerings promise...
In a recent webinar hosted by Anna Byrne, Head of Marketing at IR, and Kevin Johnson, VP of Sales for IR Transact, we discussed how payment analytics...
According to the 2022 Global Payments Report by Worldpay, "The traditional lines between banking, payments and commerce have all but dissolved. The...
Sydney,...
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Sydney, June 20, 2023 – IR (ASX:IRI), a...
Sydney, May 31, 2023 – IR (ASX:IRI), a leading provider of global...
Sydney, March 22, 2023– IR(ASX:IRI), a leading global...
Sydney, March 15, 2023 – IR ...
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SYDNEY, July 21, 2022 – ACI Worldwide (NASDAQ: ACIW), the global leader in mission-critical, real-time payments software, today announced that IR ...
• The shift in tech teams’ priorities is driving engagements for Managed Service Providers.
• IR commissioned a research report with Ecosystm on the changing dynamics of the workplace.
Sydney, June 2, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration, IT...
• The solution monitors connections between Session Border Controllers (SBCs) and Microsoft Teams Direct Routing.
Sydney, March 9, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration,...
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SYDNEY, 30 November 2021— IR (ASX:IRI), the leading global provider of experience management solutions for critical communication and collaboration,...
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Sydney, June 24, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...
Sydney, June 17, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...
As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to...
We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus crisis.
IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta testing a new Microsoft Teams API...
MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History
Vendor-agnostic and rich with features, IR Prognosis is the solution you need to maintain top-notch communication performance.
We review a lot of products, but very few targets a market as specific as IR (or Integrated Research). The company started as a one-person operation in 1988, enabling fault-resilience for mission-critical computing systems. In the last half-decade, it has grown steadily to become an award-winning monitoring solutions...
Denver, October 2, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.
In today’s modern workplace environment, we’re more reliant on collaboration tools than ever before. Streamlined apps for video, audio, and text-based communication help to keep in-office and remote workers on the same page, without the lag associated with email. However, according to the latest study commissioned by IR from leading market research company GfK (Growth from Knowledge), there’s still room for improvement.
DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions...
Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.
London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...
Avaya & Friends is an initiative that we’ve launched to draw attention to the amazing possibilities that are now open to our channel partners and customers as a result of our global alliance programmes. It’s an example of us making good on our promise to take an open standards approach to business. Through the programmes underneath the Avaya & Friends umbrella, we’ve enabled the creation of cutting-edge solutions built on the Avaya...
SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through...
DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and...
DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft...
London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK, one of the world’s famous telecoms and computing addresses. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech...
SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include...
SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact centers and IT infrastructure, today announced that they have added two new hires to the leadership team: Greg Clancy as Chief Product Officer, and Michael Tomkins as Head...
We examine the ways in which organisations can ensure their unified communication environments are as efficient as possible
DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, June 11 at 12:50 p.m.
DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified communications (UC) and contact centers, today announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have...
DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of...
ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by...
SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price...
SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider,...
WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program. These included 39 newly signed partnerships over the past year...
Real-Time payments are at the heart of the change in the payments industry. The implementation of the National Payments System Strategy (NPSS) by the Central Bank of UAE (CBUAE) will result in greater efficiency of the entire payment ecosystem.
Powered by Electronic Transactions Association (ETA), the world’s largest payments industry trade group, TRANSACT is where financial institutions,...
Join us for an exclusive webinar unveiling our latest innovation in Payments Analytics with Self-Service Capabilities. In this session, we'll dive...
Join us for an insightful webinar on "Optimizing Costs with Payment Analytics & Monitoring Tools," where we explore the critical role of effective...
Are you ready to revolutionize your payment processes and gain actionable insights to enhance your business operations? Join our exclusive webinar...
Contact centres are crucial for delivering best-in-class brand experiences in every interaction.
Join us for an exclusive webinar, "The Future of Remote Workforce Experience Management: Transforming Digital Interactions with RemoteInsight." In...
Embark on a seamless transition as Cisco PCA takes its final bow, and step into a new era of collaboration with IR Collaborate. Join our webinar to...
Join us for an insightful webinar on "Optimizing Costs with Payment Analytics & Monitoring Tools," where we explore the critical role of effective...
Venture into the heart of the payments industry, a colossal yet gradual force, in our webinar as we dissect the nuanced shifts and seismic changes...
Join us for a thought-provoking webinar as we explore the aftermath of the swirling winds of change that have transformed industries in recent years....
Embark on a journey into the dynamic realm of Managed Service Providers (MSPs) in our upcoming webinar. This discussion serves as a foundation for...
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
¿Se ha preguntado alguna vez por qué su institución financiera necesita un software de monitoreo de cajeros automáticos? ¿O cómo el cajero automático...
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Step into the future of MSP excellence with our webinar, "Efficient IT Operation for MSP Success" We're demystifying the cloud, unveiling...
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX) to enable...
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
In the first IR Live we speak with Kevin Ryder, Chief Product and Marketing Officer to get his thoughts on:
Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to...
Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Sonus, AudioCodes. Join us during the session as...
IR's Channel Team is back with another virtual event! Join us to get to know the IR team and learn how we can work together to deliver success to our...
Due to the uncertainty COVID-19 has caused, many organizations are leading with caution – which includes travel suspended, new hire freezes and...
There is not a single payment flow that has not been affected by what is happening in today's world. As we begin to shift from the unprecedented...
Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.
As Digital Solutions Director, Andrew leads the teams responsible for BT's portfolio management and strategic alliances, covering network solutions,...
Real-time payments is a gold rush of sorts – global financial institutions are racing to embrace it, but not everyone has the tools and...
With the world moving to remote work overnight, organizations are facing a whole set of new challenges.
COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family priorities, consumer purchasing and...
IR's Channel Road Show is going virtual for Cinco de Mayo. Join us to get to know the IR team and learn how we can work together to deliver success...
IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity and user experience in a...
The success of our world economy largely relies on human movement and consumer buying behavior. With an overall shift in the way we’re transacting...
Join us for a live demo of Prognosis for UC with Chuck Geisler, one of our Senior Solutions Engineer.
Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual...
Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.
Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping...
Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and...
Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.
Join Kate Daley from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could mean for...
Join Stuart Matthewman from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could...
Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.
Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.
To assist organizations deploying or considering Microsoft Teams we have developed a three-part webinar series, to tell the story of one...
This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...
Do you spend too much time trying to troubleshoot multiple UC network performance issues across single or multi-vendors solutions? This webinar is...
In a business world where the work-from-anywhere model is commonplace, a great Digital Employee Experience (DEX) can create a happier, healthier work...
To support the work-from-anywhere model, companies have had to increase their investment in remote infrastructure and collaboration tools and...
In today's modern workplace, the ability to work from anywhere allows us diversity and flexibility in the way we get the job done.
Infrastructure monitoring tools are an invaluable part of the health, availability and performance of every organization's network environment.
Digital Experience Management (DXM or DEM), is a relatively new phrase, but a very significant part of today's global business vernacular.
These days, customers have the power to elevate or destroy a business with negative reviews or unfavorable online interactions. Word of mouth...
With remote and hybrid work models firmly embedded in the way we do business, organizations are actively investing in tools and infrastructure to...
For every enterprise organization, perfect network performance is the holy grail. In an ideal world, all your network devices would function as they...
Application performance monitoring (APM) is an essential element of today's complex cloud-native environments.
Traditionally, nothing moves fast in the world of payments. But driven by consumer demand and a fluctuating global economy, at last instant payments...
The volume of businesses moving to the cloud continues to grow at an increasing pace. Before the pandemic, cloud computing was already booming, but...
In the modern business world, a seamlessly functioning Unified Communications system is mission critical.
New payment processing technology is constantly emerging and evolving, and this is influencing the way consumers, businesses and even financial...
It's no secret that the global financial crisis sent shock waves throughout national financial systems.
When a problem occurs, whether it's in general life, or within a specific situation, the first thing we need to do is find the quickest, easiest way...
Understanding their impact and the critical role of monitoring for financial success.
Everyone knows Microsoft Teams as a comprehensive and integral communications platform for an organization of any size, all over the globe.
Many large enterprise organizations deploy Cisco UC products and network devices in one form or another. This includes Cisco switches and routers and...
Every enterprise organization strives for perfect network performance. In an ideal world, every network device would function as it should, network...
The dynamic global payments landscape is no stranger to transition, but in the last few turbulent years, fierce competition, technical innovations,...
The on-premise to cloud migration process can be a daunting undertaking for any organization. There's a lot to consider, and there is no...
Compared to even a decade ago today's IT infrastructures are like something from another world.
Banks have been an essential part of the global financial ecosystem since the 18th century. Almost every country in the developed world now has a...
Voice Over Internet Protocol - or VoIP - is a technological breakthrough in unified communications and collaboration. The ability to make phone calls...
Every enterprise organization at the top of their game has financial agility as a major priority.
In today's rapidly evolving payments industry, businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...
Moving homes, and detaching yourself from an established 'matrix of safety' can be a stressful undertaking, and not a task that anyone relishes.
In financial terms, liquidity is the ease with which an organization can convert its assets into cash without the sale having...
Every organization needs to know how effective their customer satisfaction and employee retention strategies are, because these factors have a huge...
Every enterprise organization wants to streamline their operations, improve efficiency, have robust security capabilities, and have a solid disaster...
Observability in IT and cloud computing, is the ability for IT teams to measure, monitor and analyze internal system performance and system health,...
The global workforce is experiencing a tidal wave of constantly evolving technology which is catapulting businesses to innovative new levels that...
Enterprise organizations today are relying more and more on data, or more importantly, data observability to drive their digital products, enable...
Network congestion and bottlenecks are the scourge of any business network, causing interruptions to network traffic, poor network performance, and...
In a digitalized world, an IT help desk is no longer just a call center for basic IT problem resolution. Today's help desk team has become a...
In a large enterprise setting, there are likely to be hundreds or perhaps even thousands of network components through which network traffic flows...
Hybrid working has become a part of workplace culture for many organizations. Dealing with a distributed workforce, multiple layers of network...
In today's consumer driven economy, a positive customer experience is a must. How customers react when they first encounter your brand, and how their...
Consumers today are spoiled for choice when it comes to mobile and web applications to help them get what they need.
Whether we like it or not, digitalization is at the core of economic evolution. Communication and collaboration in the business world, as well as...
Remote work is now a way of life, and employees in many organizations, both public and private, have adopted a full or partial remote working model.
In every organization, it's the job of Chief Information Officers (CIOs), to analyze the implementation of various technologies, and oversee how they...
The experimentations on the right hybrid work model will continue well into...
How today's rapidly evolving world of unified communications and collaboration is impacting IT teams in the workplace.
Unified communications infrastructures have always been complicated, but in today's working world, that complexity has increased in leaps and bounds...
The business world globally is embracing cloud technology and implementing a cloud migration strategy is now a key consideration in every digital...
In the payments world, cash payments are almost universally being replaced by online payments. Businesses, Payment Service Providers (PSPs),...
The state of the world economy remains tenuous, and rife with uncertainties brought about by a number of factors. A sharp rise in inflation, supply...
If you think of your communications network as a vast motorway, you'll be familiar with the frustration of unexpected bottlenecks.
A variety of messaging standards exist in the payments world that enable the flow of information related to financial transactions. These standards...
Banks and financial institutions worldwide are embarking on a new era as they prepare to transition their payment systems. The change means switching...
According to a new study from UK based firm, Juniper Research the global transaction value of the Business-to-Business (B2B) payments market will...
The customer payment experience has changed exponentially in the past few years. With digital payments at the forefront of the continually evolving...
ISO 8583 is an international messaging standard for payments initiated with a financial transaction card (credit or debit card). Visa, Mastercard,...
In today's fast-moving digital world, technology is advancing so quickly that businesses hardly have time to become familiar with their operating...
The impact of COVID on the world of work has been drastic, rapidly changing the landscape in ways none of us could have imagined.
It destroyed...
The business world today can be ruthlessly tough, and many organizations are struggling to handle constant business change, and maintain a...
The global economy is experiencing massive, accelerated digital transformation, resulting in the creation of new business models, innovative products...
Today's business world is undergoing intense digital transformation and constantly changing. Data has become an organization's most valuable...
While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...
In a digital-first world, each and every piece of digital information transmitted over the internet is delivered in small bundles of data, called...
Even before COVID-19 knocked the world off its axis, cloud computing was quickly emerging as the way global businesses would operate in the future.
Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...
As IT experts you know unified communication and collaboration wouldn't be possible without the wireless technology, equipment and sound devices that...
After two years of tumult and upheaval in the working world, we've emerged with no doubt that the future workplace will be hybrid, combining some...
We live in a world of emerging technology, and with a rapidly evolving payments industry, the rise of real time payments, and an increasingly complex...
The financial services industry has undergone a massive shift in just a few short years. Digitization, and developing payment trends are changing the...
Payment processing services have come a long way since the days of simply cash or card payment.
As we face the Great Resignation, organizations run the risk of losing employees if they do...
Today's business and working environment requires a fast, stable, and secure network infrastructure to connect all the network components, multiple...
Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...
As the name suggests, a payment gateway is one of the many portals that allows payments through the payment processing system. A payment gateway is a...
The popularity of cloud communication and collaboration platforms like Microsoft Teams, Slack, Webex by Cisco, Zoom, Google Workspace, etc. have...
In our guide 'The Ultimate Guide to the Digital Workplace', we covered in detail the effect that digital transformation has had on the modern...
Sustained disruption in the world economic arena has prompted the unprecedented growth of real-time payments. Due in large part to a global pandemic,...
Thanks to constantly developing technology, the modern workplace has undergone a massive transformation that is continuously evolving. In this guide,...
CIOs and tech teams have seen a sharp shift in their mandates and find themselves delivering on business and...
Omnichannel payment ecosystems are the way of the future. Financial institutions are closing the online/offline banking divide, improving customer...
According to a research report from Markets and Markets, the global Payments-as-a-Service (PaaS) market size is estimated to grow from $56.2 billion...
Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any moving parts of a machine, these...
If there's anything certain about the current global economy, it's that eCommerce is advancing astoundingly. In the payments industry, the digital...
The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.
The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to imagine things getting done....
Meetings and conferences are part of the machinery that drives corporate business today. Since the pandemic drove workers from the office and...
Meetings and conferences are part and parcel of corporate business. The pandemic has had a major influence on the way we conduct meetings, and has...
The Hybrid work model that we have seen emerge over the last 2 years has settled into a norm.
Ecosystm...
With international money transfers amounting to trillions globally each day, SWIFT codes exist to ensure the safety, security, and straight through...
Organizations globally are working towards creating a resilient, sustainable and progressive hybrid workforce that empowers employees to work...
Hybrid working is being hailed as the future of work. The office space as we know it still exists, but...
The payments landscape is rapidly evolving, with a global payments revolution seeing shoppers increasingly adopting alternative payment methods...
Technological change has accelerated at an astounding pace in the space of two years. For the payments industry, the rapid adoption of omnichannel...
Any eCommerce or subscription business relies on customer retention for business longevity and continuity. So the last thing any business wants is...
Cash management is the process of collecting and managing cash flows from operating, investing and financing activities. A cash management system...
Cash is the beating heart of any successful business, and for most organizations, cash flow will have the most impact on performance and longevity....
With new players emerging in the world of payments, along with rapidly changing customer demands, the pressure is on to collaborate and develop...
As any eCommerce or subscription business knows, customer retention is the key to business longevity and continuity.
Discover and read more about how...
When businesses or individuals need to make international transfers or transfer funds between bank accounts either domestically...
There's no doubt that the world has entered a new era in payments. The digital age is ushering in an abundance of choice, convenience, speed and...
Declined payments cost companies a staggering amount of money every year, and can significantly damage business reputation. In fact, research shows...
The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing world influenced by external...
This healthcare provider has been a leading hospital for the treatment of cancer and allied diseases in the Americas for more than 30 years.
The purpose of telecommunications companies centers around innovation, reliability, and enabling connection. One of America’s largest telcos, with...
Woolworths Group is made up of some of Australia’s most recognizable and trusted retail brands, serving millions of customers every day across their...
Texas Tech University System manages various communication systems and networks across the Texas Tech University campus. They have been an IR...
An IR customer since 2019, this business is an award-winning, international IT solutions provider with an annual revenue of around $1.2 billion....
Our client is a global leader in financial services, managing $2.6T in client assets, and has been an IR customer since 1995.
OVHcloud is Europe’s leading cloud provider, delivering public and private cloud products, shared hosting, and dedicated server solutions in 140...
TUI Group is the world’s leading tourism group, servicing 27 million customers via a network of travel agencies, hotels, airlines, cruise ships and...
Operating for over 50 years, Barphone is a Greek telecommunications service expert, that specializes in helping their customers accelerate digital...
GSK are a science-led global healthcare company, with three businesses that research, develop and manufacture innovative pharmaceutical medicines,...
Chicony is a transnational manufacturer of world-leading peripheral computer and video-imaging products, such as keyboards and cameras. Headquartered...
VodafoneZiggo is a Dutch company offering fixed, mobile and integrated communication and entertainment services to consumers and businesses. They are...
Since its founding in 1932, KITO Corporation has built a relationship of trust with customers as a major manufacturer of material handling equipment...
Politie Antwerpen is biggest local police department in Belgium. Every day, they coordinate their 3000+ personnel to execute necessary police...
Stewart Wheeler, Senior Systems Administrator, outlines how Prognosis provides a level of real-time alerting, reporting and monitoring of EFTEX's...
Jon Beaver, Managed Services Platform Engineer at Presidio, outlines how IR's solutions have added a layer of professionalism, intelligence and...
Find out why Adam Geffner, Principal Architect at Asurion, thinks IR's solutions are an “absolute game-changer.” Adam discusses how IR gives them a...
Balu Ilag, Senior Telco Engineer at Juniper Networks, details how Prognosis helped them change the way they work by avoiding downtime, saving time...
Mark Wright and Edmanuel Ferrer-Lebron from Texas Tech University describe how Prognosis helped them change the way they work. Real-time insights...
BT is a leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration,...
A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.
Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...
Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.
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Introducing something new can always cause a little uncertainty.
An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.
Voice...
Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for...
Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could...
IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center...
ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries:...
Swisscom is the number one ICT services company in Switzerland. Their service portfolio covers services such as single private customer over small...
Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration...
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW...
HCL Technologies supplies VoIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission...
NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when...
Black Friday, one of the biggest shopping days in the US is just 72 hours away. And if last years figures are anything to go by, this year’s online...
One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products...
Wipro was tasked to manage a multinational company’s global Cisco IP telephony system. This meant bringing the right combination of products and...
Missouri based Client Services Inc. is a full service receivables management and teleservices provider.
They take pride in delivering the best...
Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.
In order to provide 24/7 operations and support,...
To provide more customised payment systems for drivers and passengers, Cabcharge executives made the decision to upgrade their payments switch.
Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate...
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