IR Team

Customer calls keep dropping. There is a constant audio lag. The video is always grainy. That one meeting room where the screen never works. The...

In the space of remote and digital work, Microsoft Teams is a leading platform for communication and collaboration in the workplace.

In today's rapidly evolving business landscape, ongoing digital transformation is imperative for enterprises aiming to stay competitive.

The evolved digital workplace is one that is designed to support teams in their hybrid work environment – whether they chose to work from home or in...

Hybrid working models present unique challenges for businesses, as the traditional ways of collaborating in person are no longer possible for many...

Today, hospitals and health systems rely on collaboration and communication tools to support both clinical and business work, so it’s essential that...

When hospitals and health systems invest in third-party performance management systems, they can ensure ongoing, connected communications – and...

Unified communication and collaboration (UCC) platforms can help healthcare organizations better manage outdated and disconnected communication...

As healthcare organizations have expanded their use of remote and hybrid communication platforms, having a unified communication and collaboration...

In our recent IR webinar, Hybrid Working - Voice of the Employee, hosted by Chief Marketing Officer Stu Matthewman, with People and Culture...

As organizations worldwide settle into their respective hybrid working game-plans, the unfamiliar is becoming the accepted.

With remote working reaching new heights globally, and the rise of cloud diversification, IT Managed Service Providers are in high demand.

The world’s most influential 4-day technology trade show, CES 2023 ended on January 8th. This year, the theme of the event was Human Security For All...

All businesses, from large enterprises to small ones have one common goal - to turn a profitable operation. In the business world of today, digital...

The days of businesses using reports (looking to the past), rather than real time data analytics to manage the performance of their unified...

We all know the old saying “money makes the world go round”, but money can only do that in a liquid sate. Liquidity refers to how easily an asset...

Merchants are pulling every lever to generate additional revenue within an increasingly competitive landscape. While numerous offerings promise...

In a recent webinar hosted by Anna Byrne, Head of Marketing at IR, and Kevin Johnson, VP of Sales for IR Transact, we discussed how payment analytics...

According to the 2022 Global Payments Report by Worldpay, "The traditional lines between banking, payments and commerce have all but dissolved. The...

• The tool aids organizations to streamline their Unified Communications and Collaboration (UC&C) environments by providing deep insights.

Sydney,...

• Spiraling operational and productivity costs can be reduced by proactively monitoring the Unified Communications and Collaboration (UC&C)...

• This add-on feature enables data access to teams beyond the core NonStop team in large enterprises.

Sydney, June 20, 2023 – IR (ASX:IRI), a...

• This benefits IT teams to manage alerts and tickets from a single platform.

Sydney, May 31, 2023 – IR (ASX:IRI), a leading provider of global...

• Research conducted by IR spotlights the time wasted by IT teams working across multiple unified communications and collaboration (UC&C) devices and...

• Research conducted by IR highlights the challenges IT teams face when dealing with evolving unified communications and collaboration (UC&C)...

• This enhancement provides added end-to-end visibility for multiple communication systems.

Sydney, March 22, 2023– IR(ASX:IRI), a leading global...

• IR’s customized solution ensures a high-quality experience as the customer migrates from legacy to new platforms.

Sydney, March 15, 2023 – IR ...

• The expanded partnership provides LANcom customers with enhanced collaboration solutions and experience management capabilities.

Sydney, January...

• The certification was achieved through a formal quality system audit conducted by an accredited external organization

Sydney, December 14, 2022 –...

• IR and Ecosystm research indicates organizations are ensuring their hybrid workplace strategies are flexible and fit for purpose

Sydney, October...

• Even after working from home for two years, not all employees have the best tech experience as per an IR and Ecosystm research

Sydney, October 5,...

• The association benefits large enterprises that need added visibility and detailed insights into their communications and collaboration ecosystem.

SYDNEY, July 21, 2022 – ACI Worldwide (NASDAQ: ACIW), the global leader in mission-critical, real-time payments software, today announced that IR ...

• The shift in tech teams’ priorities is driving engagements for Managed Service Providers.

• IR commissioned a research report with Ecosystm on the changing dynamics of the workplace.

Sydney, June 2, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration, IT...

• The solution monitors connections between Session Border Controllers (SBCs) and Microsoft Teams Direct Routing.

• The solution provides real-time visibility for better cash management and draws actionable insights from complex transactional data patterns.
• Banks...

Sydney, March 9, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration,...

Key takeaways:

Key takeaways:

SYDNEY,  30 November 2021— IR (ASX:IRI), the leading global provider of experience management solutions for critical communication and collaboration,...

Key takeaways:

Key takeaways:

• IR has announced the full agenda for their annual conference,IR Connect, which will feature sessions from senior analysts at Gartner...

Key takeaways:

• IR has launched a High Value Payments product offering under the IR Transact solution suite, purpose built to provide complete...

Key takeaways:

• IR and Jabra have partnered to combine their unique expertise in UC & Collaboration to improve experience management capabilities in...

Key takeaways:

• More than 200,000 new users managed by IR Collaborate since 1 July 2021.
• Managed user growth is driven by significant product...

Key takeaways:

• IR has announced the return of their annual conference, IR Connect, on Thursday 21st October 2021.
• The IR Connect agenda will feature...

Key takeaways:

• Cisco Prime Collaboration Assurance (PCA) will be end-of-sale in October 2021.
• As part of Cisco SolutionsPlus, IR has an exclusive...

Key takeaways:

• IR has joined the ServiceNow Partner Program as a Technology Partner.
• IR Collaborate will provide integration into ServiceNow to...

Cloud-based IR Transact solution helps retailers optimize conversion rates with enriched transaction insights

Key takeaways:

Key takeaways:

• IR Collaborate now supports Webex Meetings by Cisco alongside existing Cisco on-premises voice and video solutions in an industry...

Key takeaways:

• IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with extended cloud alarms.

Key takeaways:

• IR has been selected to monitor and manage user experience for Unified Communications delivered to multinational customers from BT’s...

Key takeaways:

• IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with Experience Quality...

Key takeaways:

• IR Collaborate experience management solutions for Zoom and Zoom Phone are now listed in the Zoom App Marketplace.
• More people can...

Key takeaways:

• IR Collaborate suite of solutions now includes support for Zoom.
• Key capabilities include real-time user experience management,...

A message from John Ruthven, CEO, IR

Key takeaways:

• IR’s Collaborate suite of solutions now includes support for Microsoft Teams, uniquely available as a cloud service or for...

Key takeaways:

• IR introduces new solution brands; IR Collaborate, IR Transact and IR Infrastructure.
• Powered by the Prognosis platform.
• New brand...

Sydney, June 24, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

Sydney, June 17, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

A message from John Ruthven, CEO and Managing Director

As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to...

We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus crisis.

IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta testing a new Microsoft Teams API...

MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History

Vendor-agnostic and rich with features, IR Prognosis is the solution you need to maintain top-notch communication performance.

We review a lot of products, but very few targets a market as specific as IR (or Integrated Research). The company started as a one-person operation in 1988, enabling fault-resilience for mission-critical computing systems. In the last half-decade, it has grown steadily to become an award-winning monitoring solutions...

Denver, October 2, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.

In today’s modern workplace environment, we’re more reliant on collaboration tools than ever before. Streamlined apps for video, audio, and text-based communication help to keep in-office and remote workers on the same page, without the lag associated with email. However, according to the latest study commissioned by IR from leading market research company GfK (Growth from Knowledge), there’s still room for improvement.

New research finds only 62% of users are satisfied

DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions...

Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.

London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

Avaya & Friends is an initiative that we’ve launched to draw attention to the amazing possibilities that are now open to our channel partners and customers as a result of our global alliance programmes. It’s an example of us making good on our promise to take an open standards approach to business. Through the programmes underneath the Avaya & Friends umbrella, we’ve enabled the creation of cutting-edge solutions built on the Avaya...

Additional IR products and services are now available

SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through...

Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes

DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and...

IR Prognosis Optimizes UC and Collaboration for Leading Communications Service Providers, Ensuring Strict SLAs are Met

DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft...

IR joins Innovation Martlesham, one of the world's leading tech hubs.

London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK, one of the world’s famous telecoms and computing addresses. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech...

New Enhancements to IR Prognosis Ensures Service Providers Can Deliver the Ultimate UC Experience for Customers and End Users 

SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today  announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include...

SaaS Veterans to Help IR Deliver New and Innovative Solutions to Create Clarity and Insight for Connected Devices

SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact centers and IT infrastructure, today announced that they have added two new hires to the leadership team: Greg Clancy as Chief Product Officer, and Michael Tomkins as Head...

We examine the ways in which organisations can ensure their unified communication environments are as efficient as possible

Global UC Alliance Director to Discuss Optimization for Cisco UC

DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, June 11 at 12:50 p.m.

Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers

DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified communications (UC) and contact centers, today announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have...

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of...

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by...

Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities

SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price...

Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams

SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider,...

Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships

WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program. These included 39 newly signed partnerships over the past year...

Real-Time payments are at the heart of the change in the payments industry. The implementation of the National Payments System Strategy (NPSS) by the Central Bank of UAE (CBUAE) will result in greater efficiency of the entire payment ecosystem.

Powered by Electronic Transactions Association (ETA), the world’s largest payments industry trade group, TRANSACT is where financial institutions,...

Join us for an insightful webinar on "Optimizing Costs with Payment Analytics & Monitoring Tools," where we explore the critical role of effective...

Venture into the heart of the payments industry, a colossal yet gradual force, in our webinar as we dissect the nuanced shifts and seismic changes...

Join us for a thought-provoking webinar as we explore the aftermath of the swirling winds of change that have transformed industries in recent years....

Embark on a journey into the dynamic realm of Managed Service Providers (MSPs) in our upcoming webinar. This discussion serves as a foundation for...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

¿Se ha preguntado alguna vez por qué su institución financiera necesita un software de monitoreo de cajeros automáticos? ¿O cómo el cajero automático...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Step into the future of MSP excellence with our webinar, "Efficient IT Operation for MSP Success" We're demystifying the cloud, unveiling...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

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Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX) to enable...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

In the first IR Live we speak with Kevin Ryder, Chief Product and Marketing Officer to get his thoughts on:

• The impact IT Teams have felt with the...

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to...