IR Team

IR Team

Leveraging a communication foundation for effective virtual care

Unified communication and collaboration (UCC) platforms can help healthcare organizations better manage outdated and disconnected communication...

Communications Blog

The benefits of unified communication and collaboration in healthcare

As healthcare organizations have expanded their use of remote and hybrid communication platforms, having a unified communication and collaboration...

Communications Blog

Webinar: Hybrid Working and the Voice of the Employee

In our recent IR webinar, Hybrid Working - Voice of the Employee,  hosted by Chief Marketing Officer Stu Matthewman, with People and Culture...

Communications Blog

Supporting BYOD in the hybrid workplace

As organizations worldwide settle into their respective hybrid working game-plans, the unfamiliar is becoming the accepted.

Communications Blog

Webinar: Payments Analytics and Improving the Merchant Experience

In a recent webinar hosted by Anna Byrne, Head of Marketing at IR, and Kevin Johnson, VP of Sales for IR Transact, we discussed how payment analytics...

Payments Blog

Data sovereignty vs data residency: What’s the difference and why does it matter?

The terms ‘data sovereignty’ and ‘data residency’ can be a source of confusion for organizations who manage data across borders, particularly with...

Payments Blog

IR Joins Zoom ISV Partner Program to Enhance Collaboration Experience

  • The association benefits large enterprises that need added visibility and detailed insights into their communications and collaboration ecosystem.

IR News

IR Appoints Rodney Foreman as Senior Vice President, Americas

Sydney, August 8, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration,...

IR News

ACI Worldwide and IR Partnership Unlocks Insights Through Real-Time Enterprise Transaction Monitoring

SYDNEY, July 21, 2022 ACI Worldwide (NASDAQ: ACIW), the global leader in mission-critical, real-time payments software, today announced that IR ...

IR News

43% of Tech Teams are Scaling up Technology with Managed Service Providers to Support Hybrid Work Environments

• The shift in tech teams’ priorities is driving engagements for Managed Service Providers.

IR News

IR and Ecosystm Research Indicates that 75% of Employees want to be in the Office in 2022

• IR commissioned a research report with Ecosystm on the changing dynamics of the workplace.

IR News

IR Appoints Katrina Small as Chief People Officer

Sydney, June 2, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration, IT...

IR News

IR Collaborate Extends Microsoft Teams User Experience Management to Carrier Networks

• The solution monitors connections between Session Border Controllers (SBCs) and Microsoft Teams Direct Routing.

IR News

IR’s Real-Time Payments product to power organizations’ financial and business efficiencies

  • The solution provides real-time visibility for better cash management and draws actionable insights from complex transactional data patterns.
  • Banks...

IR News

IR Appoints Stuart Matthewman as Chief Marketing Officer

Sydney, March 9, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration,...

IR News

IR launches remote monitoring and management solution for collaboration spaces

Key takeaways:

IR News

IR’s Strong Security Practices Validated with SOC 2 Type I Certification

Key takeaways:

IR News

IR Collaborate Now Certified in the ServiceNow Store

SYDNEY,  30 November 2021— IR (ASX:IRI), the leading global provider of experience management solutions for critical communication and collaboration,...

IR News

IR Announces Product Strategy to Grow Share of $1.2 billion Market

Key takeaways:

IR News

IR’s Annual Conference to feature Gartner and Celent - Full Agenda Out Now

Key takeaways:

  • IR has announced the full agenda for their annual conference, IR Connect, which will feature sessions from senior analysts at Gartner...

IR News

Reaching new heights – IR launches new solution for High Value Payments

Key takeaways:

  • IR has launched a High Value Payments product offering under the IR Transact solution suite, purpose built to provide complete...

IR News

IR and Jabra partner to enhance ear-to-ear experience

Key takeaways:

  • IR and Jabra have partnered to combine their unique expertise in UC & Collaboration to improve experience management capabilities in...

IR News

IR Collaborate adds over 200,000 new managed users

Key takeaways:

  • More than 200,000 new users managed by IR Collaborate since 1 July 2021.
  • Managed user growth is driven by significant product...

IR News

IR's Annual Conference Returns for 2021 - Registrations Now Open

Key takeaways:

  • IR has announced the return of their annual conference, IR Connect, on Thursday 21st October 2021.
  • The IR Connect agenda will feature...

IR News

IR Launches Exclusive Cisco Prime Migration Deal

Key takeaways:

  • Cisco Prime Collaboration Assurance (PCA) will be end-of-sale in October 2021.
  • As part of Cisco SolutionsPlus, IR has an exclusive...

IR News

IR joins ServiceNow Technology Partner Program

Key takeaways:

  • IR has joined the ServiceNow Partner Program as a Technology Partner.
  • IR Collaborate will provide integration into ServiceNow to...

IR News

ACI Worldwide Unlocks Merchant Insights and Enhances Real-Time Transaction Visibility with IR

Cloud-based IR Transact solution helps retailers optimize conversion rates with enriched transaction insights

Key takeaways:

IR News

IR expands Cisco portfolio with new support for Webex Meetings

Key takeaways:

  • IR Collaborate now supports Webex Meetings by Cisco alongside existing Cisco on-premises voice and video solutions in an industry...

IR News

IR expands Teams and Zoom solution with extended cloud alarms

Key takeaways:

  • IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with extended cloud alarms.

IR News

BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio

Key takeaways:

  • IR has been selected to monitor and manage user experience for Unified Communications delivered to multinational customers from BT’s...

IR News

Introducing EQ360: Delivering quality experiences

Key takeaways:

  • IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with Experience Quality...

IR News

IR Collaborate Zooms into App Marketplace

Key takeaways:

  • IR Collaborate experience management solutions for Zoom and Zoom Phone are now listed in the Zoom App Marketplace.
  • More people can...

IR News

Zooming forward - IR announces support for Zoom

Key takeaways:

  • IR Collaborate suite of solutions now includes support for Zoom.
  • Key capabilities include real-time user experience management,...

IR News

A holiday message from the IR Tribe

A message from John Ruthven, CEO, IR

IR News

Team up - IR launches support for Microsoft Teams

Key takeaways:

  • IR’s Collaborate suite of solutions now includes support for Microsoft Teams, uniquely available as a cloud service or for...

IR News

IR launches new solution brands

Key takeaways:

  • IR introduces new solution brands; IR Collaborate, IR Transact and IR Infrastructure.
  • Powered by the Prognosis platform.
  • New brand...

IR News

When time is money, every second counts: Accelerate Data to Actionable Insight with Payments Analytics

Sydney, June 24, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

IR News

Data at the speed of light: IR’s next generation cloud platform is here

Sydney, June 17, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

IR News

COVID-19 - Update for Customers

A message from John Ruthven, CEO and Managing Director

As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to...

IR News

COVID-19 Response - IR's Commitment to Business Continuity

We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus crisis.

IR News

Microsoft Teams insight is here

IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta testing a new Microsoft Teams API...

IR News

IR closes record deal

MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History

IR News

IR Prognosis for UC Review: Performance Management at its Best

Vendor-agnostic and rich with features, IR Prognosis is the solution you need to maintain top-notch communication performance.

We review a lot of products, but very few targets a market as specific as IR (or Integrated Research). The company started as a one-person operation in 1988, enabling fault-resilience for mission-critical computing systems. In the last half-decade, it has grown steadily to become an award-winning monitoring solutions...

IR News

IR appoints Dave Siebert as Senior Vice President – Americas

Denver, October 2, 2019IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.

IR News

IR: Today’s Users are Suffering in Silence

In today’s modern workplace environment, we’re more reliant on collaboration tools than ever before. Streamlined apps for video, audio, and text-based communication help to keep in-office and remote workers on the same page, without the lag associated with email. However, according to the latest study commissioned by IR from leading market research company GfK (Growth from Knowledge), there’s still room for improvement.

IR News

Users of Communication and Collaboration Applications Suffering in Silence

New research finds only 62% of users are satisfied

DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions...

IR News

IR welcomes John Ruthven as CEO

Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.

IR News

IR appoints Frank Hoekstra as Head of Europe

London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

IR News

Q&A: How Avaya & Friends is helping partners grow

Avaya & Friends is an initiative that we’ve launched to draw attention to the amazing possibilities that are now open to our channel partners and customers as a result of our global alliance programmes. It’s an example of us making good on our promise to take an open standards approach to business. Through the programmes underneath the Avaya & Friends umbrella, we’ve enabled the creation of cutting-edge solutions built on the Avaya...

IR News

Avaya and IR elevate alliance and expand availability of Prognosis solution suite

Additional IR products and services are now available

SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through...

IR News

NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services

Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes

DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and...

IR News

SOFTEL selects IR Prognosis to power managed services for Skype for Business & Microsoft Teams

IR Prognosis Optimizes UC and Collaboration for Leading Communications Service Providers, Ensuring Strict SLAs are Met

DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft...

IR News

BT Welcomes IR to Adastral Park

IR joins Innovation Martlesham, one of the world's leading tech hubs.

London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK, one of the world’s famous telecoms and computing addresses. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech...

IR News

IR Delivers Mission-Critical UC and Collaboration Performance Management to Service Providers

New Enhancements to IR Prognosis Ensures Service Providers Can Deliver the Ultimate UC Experience for Customers and End Users 

SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today  announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include...

IR News

IR appoints Greg Clancy and Michael Tomkins to the leadership team

SaaS Veterans to Help IR Deliver New and Innovative Solutions to Create Clarity and Insight for Connected Devices

SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact centers and IT infrastructure, today announced that they have added two new hires to the leadership team: Greg Clancy as Chief Product Officer, and Michael Tomkins as Head...

IR News

Out Loud: How to Achieve Your UC Operational Efficiency Goals

We examine the ways in which organisations can ensure their unified communication environments are as efficient as possible

IR News

IR’s Dave Murphy to speak at Cisco Live

Global UC Alliance Director to Discuss Optimization for Cisco UC

DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, June 11 at 12:50 p.m.

IR News

IR Joins CenturyLink Marketplace Provider Program

Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers

DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified communications (UC) and contact centers, today announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have...

IR News

IR recognizes Customer Innovation at its Second Annual IR Prognosis Summit

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of...

IR News

IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by...

IR News

Cisco selects IR Prognosis for inclusion in global price list

Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities

SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price...

IR News

IR receives Avaya 2017 DevConnect select product program excellence award

Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams

SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider,...

IR News

IR more than doubles the number of Microsoft certified partners in its global partner program

Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships

WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program. These included 39 newly signed partnerships over the past year...

IR News

Real-Time Payments: Roundtable Discussion

Real-Time payments are at the heart of the change in the payments industry. The implementation of the National Payments System Strategy (NPSS) by the Central Bank of UAE (CBUAE) will result in greater efficiency of the entire payment ecosystem.

WSAA Conference 2022

WSAA’s annual conference is the acquiring industry’s premier event focused on providing networking and education to merchant acquirers, ISOs, MLSs and other payment organizations.

Comms vNext 2022

Comms vNext is an independent, community-led event, created and fashioned with the community in mind, sponsored by IR.

Transact ETA 2022

Powered by Electronic Transactions Association (ETA), the world’s largest payments industry trade group, TRANSACT is where financial institutions,...

IR Connect

We are excited to announce IR Connect will be returning for 2021 on Thursday, October 21st and wanted to share the dates with you to be saved in...

Webinar - Real Time Payments: A Global Perspective - Oct 2022

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Webinar - Microsoft Teams and Real Time Visibility

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Hybrid Working - Voice of the Employee

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Deminar - Making license management easy for Service Providers

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Webinar - Why Should Banks Monitor High Value Payments

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Deminar - Testing your video collaboration tools: how to

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Webinar - Ecosystm Building an Agile Work from Anywhere Model

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Deminar - Visualizing the Hybrid Worker Experience

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Payment Analytics - Improving Customer Experience

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Webinar - Creating great experiences in the hybrid workplace

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Webinar - Real Time Payments: A Global Perspective

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Webinar - Microsoft Teams Reporting in Hybrid World

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Top 5 Payment Trends Shaping 2022

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Introducing Collaboration Space Management

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

2022 Trends: Communication and Collaboration

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Collaboration Cafe: How to Hybrid

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Cisco Prime and Control Hub v IR Collaborate

Webinars

Collaboration Cafe: Don't let hybrid work be a culture killer

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Collaboration Cafe: How to Hybrid

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Simplifying Complexity - Using Payments Data for Insights

Webinars

Simplifying Service Assurance for Service Providers

Webinars

Switching from Cisco Prime

Webinars

Quality Cloud Migrations for Microsoft Teams

Webinars

IR Collaborate Demo [Aug 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

The End of Cisco Prime & What it Means - July 2021

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Cisco Webex and IR Collaborate - Live Deminar [Jun 2021]

Webinars

How Technology is shaping the digital workplace & the impact on user experience

Webinars

3 Reasons why you need IR Collaborate

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

The End of Cisco Prime & What it Means

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Optimizing Zoom for Service Providers

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

4 Keys to Zoom Security webinar | IR

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Achieve success for Avaya UC & CC with IR Collaborate - Be Empowered

Webinars

Crush your Skype for Business Online migration to Microsoft Teams

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

IR Collaborate Live Demo [Apr 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Microsoft Teams Direct Routing: Getting the most from your Teams deployment

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Strategies for Banking & Payments Success in 2021

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Deliver Mission Critical Communications for Cisco

Webinars

IR Collaborate Live Demo [Mar 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

HCL & IR: The Future of Digital Workplace

This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX) to enable...

Webinars

IR Transact Live Demo [Jan 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

IR Collaborate Live Demo [Dec 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Microsoft Teams: Simplify Complexity. Deliver a Great Experience.

Webinars

IR Collaborate Live Demo [Nov 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Mission Critical: UCC in 2021 For Financial Services

Webinars

IR Live: MS Teams & Zoom | Cloud & Hybrid | Optimize Remote Collaboration

In the first IR Live we speak with Kevin Ryder, Chief Product and Marketing Officer to get his thoughts on:

  • The impact IT Teams have felt with the...

Webinars

Critical Metrics UC & Contact Center Leaders Focus on for KPI Achievement

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to...

Webinars

Meet The Expert Series: Maintaining success for Skype for Business Platform

Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Sonus, AudioCodes. Join us during the session as...

Webinars

Get the Recipe Right - IR Partner & Customer Success (June)

IR's Channel Team is back with another virtual event! Join us to get to know the IR team and learn how we can work together to deliver success to our...

Webinars

Keeping Customers Connected – Challenge or Opportunity for Service Providers?

Due to the uncertainty COVID-19 has caused, many organizations are leading with caution – which includes travel suspended, new hire freezes and...

Webinars

Payments Industry: Managing Through and Beyond the Changing Times

There is not a single payment flow that has not been affected by what is happening in today's world. As we begin to shift from the unprecedented...

Payments Blog

Prognosis for UC Live Demo [June 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Webinars

Adaptive Leadership: Ensuring continuity to keep the business safe

As Digital Solutions Director, Andrew leads the teams responsible for BT's portfolio management and strategic alliances, covering network solutions,...

Webinars

The Rise of Real-Time Payments

Real-time payments is a gold rush of sorts – global financial institutions are racing to embrace it, but not everyone has the tools and...

Webinars

Getting Remote Right: The importance of culture and leadership in remote work

With the world moving to remote work overnight, organizations are facing a whole set of new challenges.

Webinars

10 Questions IT Leaders Ask to Keep the Modern Workforce Connected

COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family priorities, consumer purchasing and...

Webinars

Get the Recipe Right - IR Partner & Customer Success

IR's Channel Road Show is going virtual for Cinco de Mayo. Join us to get to know the IR team and learn how we can work together to deliver success...

Webinars

Maintaining Productivity and User Experience in a Remote Working World

IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity and user experience in a...

Webinars

Payments Clarity and Certainty in Time of Crisis

The success of our world economy largely relies on human movement and consumer buying behavior. With an overall shift in the way we’re transacting...

Payments Blog

Prognosis for UC Live Demo [April 2020]

Join us for a live demo of Prognosis for UC with Chuck Geisler, one of our Senior Solutions Engineer.

Webinars

Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual...

Webinars

Prognosis for UC Live Demo [February 2020]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

Top Ten Predictions in Retail Payments for 2020

Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping...

Webinars

What's your Prognosis? Don’t Let a Bug Take Down Your UC Platform

Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and...

Webinars

Prognosis for UC Live Demo [December 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

Collaboration or Frustration? [APAC | EU]

Join Kate Daley from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could mean for...

Webinars

Webinar: Collaboration or Frustration?

Join Stuart Matthewman from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could...

Webinars

Prognosis for UC Live Demo [October 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

Prognosis for UC Live Demo [August 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

The Journey to Microsoft Teams Deployment - Adoption phase

To assist organizations deploying or considering Microsoft Teams we have developed a three-part webinar series, to tell the story of one...

Webinars

Prognosis for UC Live Demo [June 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

Webinars

UC Network Monitoring & Troubleshooting [APAC Timezone]

Do you spend too much time trying to troubleshoot multiple UC network performance issues across single or multi-vendors solutions? This webinar is...

Webinars

Prognosis for UC Live Demo [May 2019]

Join our monthly session for an live demo of Prognosis for UC, hosted by one of our Senior Solutions Engineers with live Q&A

This monthly session...

Webinars

The Journey to Microsoft Teams Deployment - Readiness Phase

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical...

Webinars

Prognosis for UC Live Demo [April 2019]

The monthly deminar for April will showcase 5 of the more advanced features of Prognosis.

Webinars

The Journey to Microsoft Teams Deployment - Planning Phase

When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new...

Webinars

Prognosis for UC Live Demo [March 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

Webinars

Optimize Contact Center Performance: Monitor > Troubleshoot > Analyze

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand...

Webinars

Prognosis for UC Live Demo [February 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications. If you miss the live session you...

Webinars

Prognosis for UC Live Demo [December 2018]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications.

Webinars

Managing Microsoft Collaboration Environment

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a...

Webinars

Cisco Unified Communications Troubleshooting [APAC December 2018]

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

Webinars

HPE NonStop Troubleshooting

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep...

HPE NonStop Blog

Prognosis for UC Live Demo [November 2018]

For November's Deminar (the re-scheduled session) we will be sharing the latest updates from the Prognosis 11.5 release. Join Stefan Rottbeck, one of...

Webinars

Cisco Unified Communications Troubleshooting

Join our APAC Cisco Unified Communications monitoring webinar, hosted by an IR Solutions Engineer with live Q&A.

Webinars

Cisco HCS: What's new for Service Providers

This joint session with Cisco covered what is new for Service Providers as part of Cisco Hosted Collaboration Solution (HCS). Co-presented with Mike...

Webinars

Prognosis for UC Live Demo [October 2018]

Join a live demo of Prognosis for UC hosted by Stefan Rottbeck, one of our Senior Solutions Engineers. This session will focus on Skype for Business...

Webinars

Prognosis for UC Live Demo [September 2018]

Webinars

Avaya Unified Communications Troubleshooting

Presenter: Alex Bahar Senior solutions Engineer APAC, Africa, Middle East

Webinars

How to optimize your Cisco collaboration environment

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving...

Webinars

Prognosis for UC Live Demo [August 2018]

Watch this live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session takes a specific look at Prognosis...

Webinars

Better Customer Engagement Through Integrated Collaboration Tools

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement....

Webinars

Prognosis for UC Live Demo [July 2018]

Join us for a live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session will take a specific look at...

Webinars

Voice recording compliance in the new regulatory world

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue. Join us if you record calls and want to simplify compliance and reduce...

Webinars

Microsoft Teams: Timing, Tools & Tips

Watch this webinar for an update on Microsoft Teams from David Branscome, Partner Technical Architect at Microsoft who discusses the latest Teams...

Webinars

Webinar: Overcoming the Growing Pains of Video Conferencing

Presenter: Matthew Jackson | Senior Solutions Engineer IR

Webinars

Skype for Business: Troubleshoot Voice and Video like a Ninja

Quality of experience is key to a successful UC environment and Skype for Business is no different. In this session we will discuss keys to...

Webinars

Prognosis for UC Live Demo [May 2018]

Join us for a live demo of Prognosis for UC. Hosted by Dave Bottomley, a Senior Solutions Engineer, this session will take a specific look at...

Webinars

UC Deminar - APAC, Africa, Middle east, ANZ

Presenter: Sylvain Faure Senior solutions Engineer APAC, Africa, Middle East.

Webinars

Prognosis for Service Provider Live Demo

Join us for a live Deminar (a demo webinar) on Prognosis for Service Provider, with a specific focus on Cisco UC monitoring capabilities. Hosted by...

Webinars

Ensure Customer Experience Success with UC

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are...

Webinars

The Importance of the Digital Economy

The global economy is experiencing massive, accelerated digital transformation, resulting in the creation of new business models, innovative products...

eBooks, Guides, & Reports

The Value of a Cloud-Based Approach: What It Is & Why It’s Important

Today's business world is undergoing intense digital transformation and constantly changing. Data has become an organization's most valuable...

eBooks, Guides, & Reports

ISO 20022 Crypto: What It Means For The Cryptocurrency Industry

With digital money now rapidly moving into banking, it was only a matter of time before cryptocurrency started to emerge from the shadows, and show...

eBooks, Guides, & Reports

Hospitals and Health Systems in a Hybrid World

While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...

eBooks, Guides, & Reports

Deep Packet Inspection (DPI): How it works and why it's important

In a digital-first world, each and every piece of digital information transmitted over the internet is delivered in small bundles of data, called...

eBooks, Guides, & Reports

A Guide To Hybrid Cloud: What It Is & How It Works

Even before COVID-19 knocked the world off its axis, cloud computing was quickly emerging as the way global businesses would operate in the future.

eBooks, Guides, & Reports

Here's how to fix and troubleshoot a Jabra headset not working

In today's work-from-anywhere culture, it's vital that your communication devices are working properly. A malfunctioning audio device or headset can...

eBooks, Guides, & Reports

Camera Troubleshooting: Common Webcam Problems & How To Fix Them

Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...

eBooks, Guides, & Reports

Headset Not Working? Here’s How To Fix It

With the global adoption of hybrid working, the devices and equipment we once used for recreation have become a necessary part of our everyday...

eBooks, Guides, & Reports

Jabra Bluetooth Pairing: A Guide To Connecting Jabra Headsets

Unified communication and collaboration wouldn't be possible without the devices and equipment that facilitate clear, continuous, user-friendly...

eBooks, Guides, & Reports

Remote Device Management Services: Key Features & Benefits

After two years of tumult and upheaval in the working world, we've emerged with no doubt that the future workplace will be hybrid, combining some...

eBooks, Guides, & Reports

P2P Encryption: What It Is and Why It’s Important To Data Security

We live in a world of emerging technology, and with a rapidly evolving payments industry, the rise of real time payments, and an increasingly complex...

eBooks, Guides, & Reports

Payments Trends Transforming the Industry in 2022 and beyond

Fueled by the COVID-19 pandemic, 2021 was a year of transformation for the payments industry, and digital payments in particular. The real time...

eBooks, Guides, & Reports

Understanding the Digital Payment Lifecycle

Payment processing services have come a long way since the days of simply cash or card payment.

eBooks, Guides, & Reports

Putting your Employees First in the Work from Anywhere Model

What the Great Resignation Means for Your Organization

As we face the Great Resignation, organizations run the risk of losing employees if they do...

eBooks, Guides, & Reports

A Guide To Network Congestion: What It Is, Causes, and How To Fix It

Today's business and working environment requires a fast, stable, and secure network infrastructure to connect all the network components, multiple...

eBooks, Guides, & Reports

Webex by Cisco Audio Troubleshooting Guide

Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...

eBooks, Guides, & Reports

Payment Gateways: What They Are and How They Work

As the name suggests, a payment gateway is one of the many portals that allows payments through the payment processing system. A payment gateway is a...

eBooks, Guides, & Reports

How To Successfully Perform A Slack To Teams Migration

The popularity of cloud communication and collaboration platforms like Microsoft Teams, Slack, Webex by Cisco, Zoom, Google Workspace, etc. have...

eBooks, Guides, & Reports

How to Create a Digital Workplace Strategy

In our guide 'The Ultimate Guide to the Digital Workplace', we covered in detail the effect that digital transformation has had on the modern...

eBooks, Guides, & Reports

Now is the time for Real-Time

Sustained disruption in the world economic arena has prompted the unprecedented growth of real-time payments. Due in large part to a global pandemic,...

eBooks, Guides, & Reports

How a Digital Workplace Can Benefit Your Business

Thanks to constantly developing technology, the modern workplace has undergone a massive transformation that is continuously evolving. In this guide,...

eBooks, Guides, & Reports

Solving Your Customers Work from Anywhere Challenges

Tech Teams Need Service Providers

CIOs and tech teams have seen a sharp shift in their mandates and find themselves delivering on business and...

eBooks, Guides, & Reports

Payment Orchestration: Simplifying payment processes

Omnichannel payment ecosystems are the way of the future. Financial institutions are closing the online/offline banking divide, improving customer...

eBooks, Guides, & Reports

How Payments as a Service Is Transforming The Future Of Online Payments

According to a research report from Markets and Markets, the global Payments-as-a-Service (PaaS) market size is estimated to grow from $56.2 billion...

Payments Blog

Top 10 Ways To Fix Audio Problems with Microsoft Teams

Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any moving parts of a machine, these...

eBooks, Guides, & Reports

The Future Of Payments: Key Trends Shaping the Payments Industry

If there's anything for certain about the current global economic climate, it's that eCommerce is advancing at an astounding pace. In the payments...

eBooks, Guides, & Reports

IaaS, PaaS and SaaS: What You Need To Know About Cloud-based Services

The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.

eBooks, Guides, & Reports

How Improving Conference Room Technology Boosts Productivity

The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to imagine things getting done....

eBooks, Guides, & Reports

AV Issues: How To Identify Them And Their Solutions

Meetings and conferences are part of the machinery that drives corporate business today. Since the pandemic drove workers from the office and...

eBooks, Guides, & Reports

How Optimising Your Conference Room AV Setup Can Benefit Your Business

Meetings and conferences are part and parcel of corporate business. The pandemic has had a major influence on the way we conduct meetings, and has...

eBooks, Guides, & Reports

Build a Resilient Work from Anywhere Model in 2022

The Work Environment Will Remain Hybrid

The Hybrid work model that we have seen emerge over the last 2 years has settled into a norm.

Ecosystm...

eBooks, Guides, & Reports

What Businesses Need To Know About The SWIFT Messaging Format

With international money transfers amounting to trillions globally each day, SWIFT codes exist to ensure the safety, security, and straight through...

eBooks, Guides, & Reports

How Hybrid Workplace Technology Can Transform Your Company

Organizations globally are working towards creating a resilient, sustainable and progressive hybrid workforce that empowers employees to work...

eBooks, Guides, & Reports

Hybrid Workplace Models Are The New Normal

Creating a successful Hybrid Workplace Model

Hybrid working is being hailed as the future of work. The office space as we know it still exists, but...

eBooks, Guides, & Reports

Using Alternative Payment Methods to Streamline Business Flow

The payments landscape is rapidly evolving, with a global payments revolution seeing shoppers increasingly adopting alternative payment methods...

eBooks, Guides, & Reports

Omnichannel Payments: The Connected Experience

Technological change has accelerated at an astounding pace in the space of two years. For the payments industry, the rapid adoption of omnichannel...

eBooks, Guides, & Reports

What Is Subscription Churn & How Can it be Reduced?

Any eCommerce or subscription business relies on customer retention for business longevity and continuity. So the last thing any business wants is...

eBooks, Guides, & Reports

What Does an Effective Cash Management System Look Like?

Cash management is the process of collecting and managing cash flows from the operating, investing and financing activities of an organization. From...

eBooks, Guides, & Reports

All Your Questions About Cash Flow Modeling Answered!

Cash is the beating heart of any successful business, and for most organizations, cash flow will have the most impact on performance and longevity....

eBooks, Guides, & Reports

Your Ultimate Guide to Future-Proofing The Hybrid Workplace

The COVID-19 pandemic has taken a huge toll on the global workforce, destroying millions of jobs and seeing unemployment rates 14 times greater than...

eBooks, Guides, & Reports

Your Guide to Secure Cross-Border Payments

With new players emerging in the world of payments, along with rapidly changing customer demands, the pressure is on to collaborate and develop...

eBooks, Guides, & Reports

What Is Involuntary Churn & How You Can Prevent It

As any eCommerce or subscription business knows, customer retention is the key to business longevity and continuity.

Discover and read more about how...

eBooks, Guides, & Reports

What’s the Difference Between ACH vs. Wire Transfer?

ACH vs Wire Transfer

When businesses or individuals need to make international transfers or transfer funds between bank accounts either domestically...

eBooks, Guides, & Reports

A Guide To Fraud Monitoring & Fraud Detection

There's no doubt that the world has entered a new era in payments. The digital age is ushering in an abundance of choice, convenience, speed and...

eBooks, Guides, & Reports

How Declined Payments Affect Your Business & Ways to Monitor and Prevent

Declined payments cost companies a staggering amount of money every year, and can significantly damage business reputation. In fact, research shows...

eBooks, Guides, & Reports

Managing your Changing Payments Business

The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing world influenced by external...

eBooks, Guides, & Reports

Managing & Preventing Failed Payments in Banking Systems

In the payments world, there's nothing more frustrating and potentially damaging to a business than a payment failure. In addition to customer...

eBooks, Guides, & Reports

What is a Fund Flow Statement? Uses & Benefits Explained

A fund flow refers to the inflow and outflow of funds or assets for a company and is often measured on a monthly or quarterly basis. A fund flow...

eBooks, Guides, & Reports

How & Why Your Business Should Do Cash Flow Analysis

Operating a successful business means tracking many financial metrics, but undoubtedly, tracking operating cash flow is the most crucial. Business...

eBooks, Guides, & Reports

Monitoring & Optimising Digital Payments For Your Business

Since the onset of the COVID-19 pandemic, the digital payments market has burgeoned, and the payments industry is experiencing increasing pressure...

eBooks, Guides, & Reports

The Complete Guide to Understanding ACH Payments

Over the years, the world of banking has modified radically and has globally affected millions of individuals. During this age of development,...

eBooks, Guides, & Reports

A guide to disaster recovery and business continuity

The only certain thing in the business world is that nothing is for certain. One moment, your UC infrastructure is sound, data management is under...

eBooks, Guides, & Reports

Cloud vs On-Premise Load Testing - Benefits and Advantages Explained

In the cloud, there's almost infinite access to resources for computing, storage, and networking, allowing all kinds of applications to be scaled...

eBooks, Guides, & Reports

A Definitive Guide To Performance Testing

Unified communications systems today are becoming increasingly more complex. The speed with which emerging technologies are evolving is...

eBooks, Guides, & Reports

The Expert Guide To VoIP Testing - Ensuring Your Network Is Capable

With the advent of remote working, employees are no longer tethered to their desks, or restricted by hard-wired equipment. As long as there is a...

eBooks, Guides, & Reports

Improving Customer Experience with Contact Center Analytics

Contact centers (sometimes referred to as call centers) sit at the core of many successful businesses. Today's contact center technology is powerful...

eBooks, Guides, & Reports

5 Key Differences Between Load Testing and Stress Testing

Unified communications systems today carry a far greater level of complexity that even a few years ago. The level of complexity can vary, depending...

eBooks, Guides, & Reports

Is Cash Visibility More Important Than You Think?

In the world of payments, cash is still king. But the value of cash held by enterprise organizations can only be determined if the treasurer knows...

eBooks, Guides, & Reports

Cloud Performance Testing Best Tips and Tricks

There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...

eBooks, Guides, & Reports

What Is Disaster Recovery Testing and Why Is It Important?

A guide to disaster recovery testing

Disaster recovery testing is an important element of an organization's business continuity and disaster recovery...

eBooks, Guides, & Reports

SWIFT Transaction Monitoring Best Practices Guide

With worldwide international money transfers amounting to trillions each day, SWIFT codes exist to ensure the safety and security of all those...

eBooks, Guides, & Reports

RTGS for High Value Payments - Minimizing Risk with HVP Settlements

Real-Time Gross Settlement (RTGS) is a payment system provided by the banks, that enables the instant and complete electronic settlement of funds...

eBooks, Guides, & Reports

Why Monitoring and Improving Cash Flow Visibility Is Important To Your Business

Cash flow visibility is the most important criteria for enterprises to gain a solid understanding of their financial situation. Obviously, having a...

eBooks, Guides, & Reports

What is ISO 20022 and How is it Changing in November 2022?

Banks and financial institutions globally are entering a new era, as they prepare to transition their payment systems from using SWIFT messages to...

eBooks, Guides, & Reports

Optimizing Your Cisco UC Environment

Cisco is one of the world's best known suppliers of unified communication and collaboration (UCC) applications and devices. From hosted collaboration solutions, messaging, telephony, licensing and much more, Cisco deployments keep some of the world's largest enterprises connected.

eBooks, Guides, & Reports

Microsoft Teams Migration Checklist

The geographical distribution of today’s workplace calls for diversity, speed, and utmost ease of collaboration. We need flexible communication...

eBooks, Guides, & Reports

Cisco Webex Connection Problems Troubleshooting Guide

Cisco Webex is one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars. Webex meetings...

eBooks, Guides, & Reports

Reviewing Your Microsoft Teams Migration Project

In July 2021, Skype For Business Online (SFBO), a business communication platform that played an important role in collaboration was officially retired, and many of its customers and users transitioned to Microsoft Teams.

eBooks, Guides, & Reports

A guide to Microsoft Teams troubleshooting

Microsoft Teams is the result of leveraging the company’s existing Office software suite to create a unified experience between Teams, Office 365,...

eBooks, Guides, & Reports

Telemedicine Unified Communications & Collaboration Checklist - EUROPE

How to Maintain High-Quality UC for Healthcare

eBooks, Guides, & Reports

The Importance Of A Transaction Monitoring Solution

In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...

eBooks, Guides, & Reports

Cisco Webex Troubleshooting Guide

Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...

eBooks, Guides, & Reports

Cisco Webex monitoring

In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...

eBooks, Guides, & Reports

Improving video conferencing quality

Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...

eBooks, Guides, & Reports

An essential guide for Zoom Enterprise Deployments [Ensuring Success at Scale]

With the global workforce in its current state of upheaval, unified communications and collaboration (UCC) is the adhesive holding the workplace -...

eBooks, Guides, & Reports

Improve Collaboration with Video Conference Tools

Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...

eBooks, Guides, & Reports

ATM Monitoring Software

ATMs are a crucial part of the way customers carry out a transaction. Even considering the mass global shift to online and mobile banking, and...

eBooks, Guides, & Reports

Your Guide To Microsoft Teams Direct Routing

The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...

eBooks, Guides, & Reports

The importance of a payment monitoring system

The payments industry is evolving at blinding pace. How can businesses effectively manage booming transactions volumes, emerging technologies,...

eBooks, Guides, & Reports

Real-time transaction monitoring

The world of payments is evolving so fast that businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...

eBooks, Guides, & Reports

SIP monitoring tools

During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...

eBooks, Guides, & Reports

Zoom Meeting troubleshooting

In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...

eBooks, Guides, & Reports

Cisco outage - inconvenience or catastrophe?

Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...

eBooks, Guides, & Reports

Call analysis - why it's vital for your business

In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...

eBooks, Guides, & Reports

A Guide to Successful UC Collaboration with Microsoft Teams

Microsoft Teams tools to elevate your workplace collaboration

Since March 2020, the number of workplaces who now use Microsoft Teams has increased...

eBooks, Guides, & Reports

4 Key Business Drivers for Real-Time Payments Data

COVID-19 is a global human tragedy that has caused significant economic disruption and has had a major impact on transactions and payment flows. But...

eBooks, Guides, & Reports

Fixing jitter in your Cisco and multi-vendor UC environment

Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...

eBooks, Guides, & Reports

Solving widespread Zoom audio issues

Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...

eBooks, Guides, & Reports

Zoom troubleshooting to relieve busy IT teams

One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...

eBooks, Guides, & Reports

Improving Business Performance with Transaction Analytics

In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving digital revolution. Every...

eBooks, Guides, & Reports

SIP monitoring for enterprise UC

Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...

eBooks, Guides, & Reports

The Importance of ATM Monitoring and Management Systems

ATM Monitoring

With many banks and financial institutions closing their physical doors and reducing staff levels to save costs, ATMs are becoming a...

eBooks, Guides, & Reports

Network Latency - Common Causes and Best Solutions

A complete guide to understanding, monitoring and fixing network latency.

Unified Communications and Collaboration (UCC) has made the business world...

eBooks, Guides, & Reports

Unified Communications and Collaboration in Global Financial Services [IDC InfoBrief]

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery...

eBooks, Guides, & Reports

Better workplace collaboration with Microsoft Teams tools

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...

eBooks, Guides, & Reports

The Omnichannel Banking Handbook: Benefits, challenges and more

With a shaky start to a new decade and plenty of challenges ahead, 2020 has seen financial ecosystems undergo a digital transformation. With...

eBooks, Guides, & Reports

Zoom Monitoring for Enterprise

There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...

eBooks, Guides, & Reports

Effective call flows: The key to customer satisfaction

More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...

eBooks, Guides, & Reports

Point Of Sale Monitoring Solutions

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has evolved into intuitive, all...

eBooks, Guides, & Reports

Taking proactive performance management to the next level

Our client is a global leader in financial services, managing $2.6T in client assets, and has been an IR customer since 1995.

Customer Stories

ACI and IR: Turning payments data into opportunity

ACI Worldwide is a global software company that delivers mission-critical real-time payments solutions to a wide array of customers in over 95...

Customer Stories

OVHcloud, IR and Activeo - ensuring great experiences in the hybrid workplace

OVHcloud is Europe’s leading cloud provider, delivering public and private cloud products, shared hosting, and dedicated server solutions in 140...

Customer Stories

TUI and IR - Delivering reliability and building trust

TUI Group is the world’s leading tourism group, servicing 27 million customers via a network of travel agencies, hotels, airlines, cruise ships and...

Customer Stories

Delivering exceptional value with Barphone and IR

Operating for over 50 years, Barphone is a Greek telecommunications service expert, that specializes in helping their customers accelerate digital...

Customer Stories

Providing UC assurance for GSK

GSK are a science-led global healthcare company, with three businesses that research, develop and manufacture innovative pharmaceutical medicines,...

Customer Stories

Chicony - Improving UC resilience with IR

Chicony is a transnational manufacturer of world-leading peripheral computer and video-imaging products, such as keyboards and cameras. Headquartered...

Customer Stories

Driving success for VodafoneZiggo

VodafoneZiggo is a Dutch company offering fixed, mobile and integrated communication and entertainment services to consumers and businesses. They are...

Customer Stories

Redefining voice quality for KITO - Improving Skype for Business with IR

Since its founding in 1932, KITO Corporation has built a relationship of trust with customers as a major manufacturer of material handling equipment...

Customer Stories

University of Bristol and IR - redefining good

University of Bristol is one of the top universities in the UK, servicing over 20,000 students and almost 8,000 staff across 6 faculties and 25...

Customer Stories

Politie Antwerpen and IR - moving to the digital workplace

Politie Antwerpen is biggest local police department in Belgium. Every day, they coordinate their 3000+ personnel to execute necessary police...

Customer Stories

Capgemini and IR - working together for success

Capgemini is a global leader in consulting, digital transformation, technology and engineering services, with 270,000 team members in almost 50...

Customer Stories

Prognosis enables real-time visibility for EFTEX

Stewart Wheeler, Senior Systems Administrator, outlines how Prognosis provides a level of real-time alerting, reporting and monitoring of EFTEX's...

Customer Stories

Carry an ace up your sleeve with IR

Jon Beaver, Managed Services Platform Engineer at Presidio, outlines how IR's solutions have added a layer of professionalism, intelligence and...

Customer Stories

IR is an absolute game-changer for Asurion

Find out why Adam Geffner, Principal Architect at Asurion, thinks IR's solutions are an “absolute game-changer.” Adam discusses how IR gives them a...

Customer Stories

Juniper Networks move from Reactive to Proactive

Balu Ilag, Senior Telco Engineer at Juniper Networks, details how Prognosis helped them change the way they work by avoiding downtime, saving time...

Customer Stories

Prognosis puts the power back in NTT's hands

Corey Ingleton, Lead Prognosis Architect at NTT, talks about how Prognosis empowered their operators to quickly and confidently monitor...

Customer Stories

Texas Tech brings chaos into order

Mark Wright and Edmanuel Ferrer-Lebron from Texas Tech University describe how Prognosis helped them change the way they work. Real-time insights...

Customer Stories

IR gives BT end customers cloud Unified Communications (UC) visibility.

BT is a leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration,...

Customer Stories

Prognosis delivers historical analysis, real-time tracking and predictive patterns to maintain availability.

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

Customer Stories

IR Testing Solutions ensures bulletproof confidence

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...

Customer Stories

Prognosis delivers pinpoint accuracy when and where it’s needed.

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.

...

Customer Stories

Collaborate helps Snohomish County Public Utility District (PUD) No. 1 deploy a new IVR system

Introducing something new can always cause a little uncertainty.

Customer Stories

Prognosis finds the needle in the haystack.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Voice...

Customer Stories

Prognosis brings flexible and mobile performance insight to Strategic Payments Services

Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for...

Customer Stories

Prognosis unlocks the value of transaction data for Fifth Third Processing Solutions

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could...

Customer Stories

IP Integration increases business efficiency and improves customer experience with Prognosis

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center...

Customer Stories

Prognosis improves Skype for Business user experience

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries:...

Customer Stories

Prognosis deciphers Skype for Business complexity for Swisscomm

Swisscom is the number one ICT services company in Switzerland. Their service portfolio covers services such as single private customer over small...

Customer Stories

IR Prognosis enables automated UC health check reports for Telindus

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration...

Customer Stories

Prognosis enables creative deep solutions in real-time, on the fly for CDW

 

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW...

Customer Stories

HCL needed a global view of a multi-vendor UC environment that included Avaya and Cisco PBXs and some legacy equipment.

HCL Technologies supplies VoIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission...

Customer Stories

NSC Global Limited improves voice quality and saves on operational costs with Prognosis.

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when...

Customer Stories

Mindray and Prognosis - a winning combination

In Shenzhen, China you’ll find Mindray Medical International Limited, the country’s largest medical equipment manufacturer.

Customer Stories

Black Friday. 72 hours and counting. And Black is turning Red.

Black Friday, one of the biggest shopping days in the US is just 72 hours away.  And if last years figures are anything to go by, this year’s online...

Customer Stories

Prognosis delivers complex multi-vendor visibility in one place

One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products...

Customer Stories

Wipro was tasked to manage a multi- national company’s global Cisco IP telephony system

Wipro was tasked to manage a multinational company’s global Cisco IP telephony system. This meant bringing the right combination of products and...

Customer Stories

Client Services Contact Center protects client relationships with Collaborate

Missouri based Client Services Inc. is a full service receivables management and teleservices provider.

They take pride in delivering the best...

Customer Stories

Rabobank Monitors Transactions 24/7

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.

In order to provide 24/7 operations and support,...

Customer Stories

Cabcharge needed more visibility into the Postilion platform, the application and transactions

To provide more customised payment systems for drivers and passengers, Cabcharge executives made the decision to upgrade their payments switch.

Customer Stories

CSI Maximizing Operational Efficiency with Prognosis for Payments

Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate...

Customer Stories