ir media

COVID-19 - Update for Customers

A message from John Ruthven, CEO and Managing Director

As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to...

IR News

COVID-19 Response - IR's Commitment to Business Continuity

We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus crisis.

IR News

Microsoft Teams insight is here

IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta testing a new Microsoft Teams API...

IR News

IR closes record deal

MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History

IR News

IR appoints Dave Siebert as Senior Vice President – Americas

Denver, October 2, 2019IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.

IR News

Users of Communication and Collaboration Applications Suffering in Silence

New research finds only 62% of users are satisfied

DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions...

IR News

IR welcomes John Ruthven as CEO

Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.

IR News

IR appoints Frank Hoekstra as Head of Europe

London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

IR News

Avaya and IR elevate alliance and expand availability of Prognosis solution suite

Additional IR products and services are now available

SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through...

IR News

NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services

Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes

DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and...

IR News

SOFTEL selects IR Prognosis to power managed services for Skype for Business & Microsoft Teams

IR Prognosis Optimizes UC and Collaboration for Leading Communications Service Providers, Ensuring Strict SLAs are Met

DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft...

IR News

BT Welcomes IR to Adastral Park

IR joins Innovation Martlesham, one of the world's leading tech hubs.

London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK, one of the world’s famous telecoms and computing addresses. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech...

IR News

IR Delivers Mission-Critical UC and Collaboration Performance Management to Service Providers

New Enhancements to IR Prognosis Ensures Service Providers Can Deliver the Ultimate UC Experience for Customers and End Users 

SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today  announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include...

IR News

IR appoints Greg Clancy and Michael Tomkins to the leadership team

SaaS Veterans to Help IR Deliver New and Innovative Solutions to Create Clarity and Insight for Connected Devices

SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact centers and IT infrastructure, today announced that they have added two new hires to the leadership team: Greg Clancy as Chief Product Officer, and Michael Tomkins as Head...

IR News

IR’s Dave Murphy to speak at Cisco Live

Global UC Alliance Director to Discuss Optimization for Cisco UC

DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, June 11 at 12:50 p.m.

IR News

IR Joins CenturyLink Marketplace Provider Program

Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers

DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified communications (UC) and contact centers, today announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have...

IR News

IR recognizes Customer Innovation at its Second Annual IR Prognosis Summit

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of...

IR News

IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by...

IR News

Cisco selects IR Prognosis for inclusion in global price list

Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities

SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price...

IR News

IR receives Avaya 2017 DevConnect select product program excellence award

Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams

SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider,...

IR News

IR more than doubles the number of Microsoft certified partners in its global partner program

Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships

WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program. These included 39 newly signed partnerships over the past year...

IR News

IR Summit - Sydney

Join fellow IR top customers, users and IR executive leadership in Sydney this November for a power-packed exclusive one-day Summit focused...

IR Summit - Denver

IR Summit in Denver is IR's official Prognosis users conference. The community of Prognosis experts will be on hand to share best practices,...

IR Summit - Frankfurt

Join fellow IR customers and IR executive leadership in Frankfurt for an exclusive one-day Summit. We’ll go deep, with use cases and best practices...

IR Summit - London

Join fellow IR customers and IR executive leadership in London for an exclusive one-day Summit. We’ll go deep, with use cases and best practices...

Prognosis for UC Live Demo [April 2020]

Join us for a live demo of Prognosis for UC with Chuck Geisler, one of our Senior Solutions Engineer.

This session will focus on how Prognosis can...

Webinars

Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual...

Webinars

Prognosis for UC Live Demo [February 2020]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

Top Ten Predictions in Retail Payments for 2020

Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping...

Webinars

What's your Prognosis? Don’t Let a Bug Take Down Your UC Platform

Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and...

Webinars

Prognosis for UC Live Demo [December 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

Collaboration or Frustration? [APAC | EU]

Join Kate Daley from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could mean for...

Webinars

Collaboration or Frustration?

Join Stuart Matthewman from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could...

Webinars

Prognosis for UC Live Demo [October 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

Prognosis for UC Live Demo [August 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Webinars

The Journey to Microsoft Teams Deployment - Adoption phase

To assist organizations deploying or considering Microsoft Teams we have developed a three-part webinar series, to tell the story of one...

Webinars

Prognosis for UC Live Demo [June 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

Webinars

UC Network Monitoring & Troubleshooting [APAC Timezone]

Do you spend too much time trying to troubleshoot multiple UC network performance issues across single or multi-vendors solutions? This webinar is tailored just for you.

Webinars

Prognosis for UC Live Demo [May 2019]

Join our monthly session for an live demo of Prognosis for UC, hosted by one of our Senior Solutions Engineers with live Q&A

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how Prognosis can monitor, troubleshoot and optimize complex communications environments. There is also live Q&A to have all your questions answered. 

Webinars

The Journey to Microsoft Teams Deployment - Readiness Phase

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical...

Webinars

Prognosis for UC Live Demo [April 2019]

The monthly deminar for April will showcase 5 of the more advanced features of Prognosis.

Webinars

The Journey to Microsoft Teams Deployment - Planning Phase

When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new...

Webinars

Prognosis for UC Live Demo [March 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how Prognosis can monitor, troubleshoot and optimize complex communications environments. There is also live Q&A to have all your questions answered.

Webinars

Optimize Contact Center Performance: Monitor > Troubleshoot > Analyze

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. 

Webinars

Prognosis for UC Live Demo [February 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications. If you miss the live session you can watch later on-demand.

Webinars

Prognosis for UC Live Demo [December 2018]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications.

Webinars

Managing Microsoft Collaboration Environment

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Watch this webinar to learn best tips on how to manage and optimize your Microsoft collaboration environment. Dave Bottomley, Senior Solutions Engineer, shares insights on:

Webinars

Cisco Unified Communications Troubleshooting [APAC December 2018]

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

Webinars

HPE NonStop Troubleshooting

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep the largest organisations around the world up and running.

HPE NonStop Blog

Prognosis for UC Live Demo [November 2018]

For November's Deminar (the re-scheduled session) we will be sharing the latest updates from the Prognosis 11.5 release. Join Stefan Rottbeck, one of our Senior Solutions Engineers, to learn about Prognosis for UC capabilities, with the chance to ask questions during the live Q&A session.

Webinars

Cisco Unified Communications Troubleshooting

Join our APAC Cisco Unified Communications monitoring webinar, hosted by an IR Solutions Engineer with live Q&A.

Webinars

Cisco HCS: What's new for Service Providers

This joint session with Cisco covered what is new for Service Providers as part of Cisco Hosted Collaboration Solution (HCS). Co-presented with Mike Bates and Vivek Yadav from Cisco's HCS team, this session addressed the latest developments in HCS and what's new for:

Webinars

Prognosis for UC Live Demo [October 2018]

Join a live demo of Prognosis for UC hosted by Stefan Rottbeck, one of our Senior Solutions Engineers. This session will focus on Skype for Business troubleshooting and multi-vendor use cases with live Q&A.

Webinars

Prognosis for UC Live Demo [September 2018]

Webinars

Avaya Unified Communications Troubleshooting

Presenter: Alex Bahar Senior solutions Engineer APAC, Africa, Middle East

Webinars

How to optimize your Cisco collaboration environment

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving collaboration, it has never been more important to ensure your Cisco environment is fully optimized, delivering a truly outstanding experience, to users and customers. This interactive webinar will be presented by Dave Murphy, Cisco Global Alliance Manager, with a live demo presented by one of our Senior...

Webinars

Prognosis for UC Live Demo [August 2018]

Watch this live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session takes a specific look at Prognosis Avaya, Cisco and multi-vendor use cases.

Webinars

Better Customer Engagement Through Integrated Collaboration Tools

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following:

Webinars

Prognosis for UC Live Demo [July 2018]

Join us for a live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session will take a specific look at Prognosis' Cisco and multi-vendor use cases. 

Webinars

Voice recording compliance in the new regulatory world

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue. Join us if you record calls and want to simplify compliance and reduce costs. IR Prognosis Recording Assurance monitors and confirms regulatory adherence and finds problems before they happen.

Webinars

Microsoft Teams: Timing, Tools & Tips

Watch this webinar for an update on Microsoft Teams from David Branscome, Partner Technical Architect at Microsoft who discusses the latest Teams news. Covering an update on timing, tools to make sure your Teams deployment is successful, considerations to keep in mind and key resources to help get you there. Join us to learn:

Webinars

Overcoming the Growing Pains of Video Conferencing

Presenter: Matthew Jackson | Senior Solutions Engineer IR

Webinars

Skype for Business: Troubleshoot Voice and Video like a Ninja

Quality of experience is key to a successful UC environment and Skype for Business is no different. In this session we will discuss keys to troubleshooting Voice and Video in a Skype for Business deployment, whether that is on-premises, hybrid or cloud. Join Richard Smith and Dave Bottomley for a session that will cover: 

Webinars

Prognosis for UC Live Demo [May 2018]

Join us for a live demo of Prognosis for UC. Hosted by Dave Bottomley, a Senior Solutions Engineer, this session will take a specific look at Prognosis' Skype for Business and multi-vendor use cases..

Webinars

UC Deminar - APAC, Africa, Middle east, ANZ

Presenter: Sylvain Faure Senior solutions Engineer APAC, Africa, Middle East.

Webinars

Prognosis for Service Provider Live Demo

Join us for a live Deminar (a demo webinar) on Prognosis for Service Provider, with a specific focus on Cisco UC monitoring capabilities. Hosted by Annie Leduc and Ed Brooks, this interactive demo session will highlight how Prognosis is helping Service Providers across the globe better manage their Cisco deployments and SLA's.

Webinars

Ensure Customer Experience Success with UC

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are nine times more likely to vocalise a bad experience to other future clients. Thomas Pilz, Principal solutions strategist at IR discusses how you can protect your customer experience with pro-active performance monitoring of your UC ecosystem. Join us on April 5th at 9.30am to find out more.

Webinars

UC Optimization for Pros (APAC timezone)

Presenter: Stephen Elliott, Director Marketing | Junaidy Laures, Senior Solutions Engineer

Webinars

Optimize your Cisco Collaboration Environment

Cisco deployments scale from SMB environments right up to enterprise, multisite global ecosystems. Regardless of the size of the organization, or the number of users, optimizing the ecosystem to provide a great user experience is important, yet can still present challenges. Through our experience in working with the largest Cisco deployments across the globe, optimizing your Cisco UC deployment requires critical considerations. Join this session...

Webinars

Prognosis for UC Live Demo [March 2018]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A.

Webinars

UC Optimization for Pros

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more flexibility. But these demands rely on a new generation of technology, operating in real-time. What happens if the technology isn’t reliable?

Webinars

Microsoft Teams and Skype for Business network readiness

Presenters: Timothy Lothering, Architect – Cloud Voice, Microsoft / Matthew Jackson, Senior solutions engineer IR

Webinars

Prognosis for UC Live Demo [February 2018]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A.

Webinars

Skype for Business - Tales from the front line with ESi Asia

Presenter: Matthew Jackson, Senior solutions engineer IR / Andy Lau, Senior Consultant ESi Asia.

Webinars

Orange Business Services & Microsoft - Tales from the front line

Hear how OBS & IR help enterprise customers plan, deploy & operate Microsoft Skype for Business. With case studies and tips on how to evaluate your existing infrastructure.

Webinars

2018 Unified Communications Trend Watch

2017 has been a big year in UC, the growth of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's continued march toward the cloud, just to name a few. What will 2018 have in store? Watch this webinar to get the lowdown on predictions for 2018 so you can stay ahead of the game. To view on-demand 

Webinars

12 predictions for Unified Communications in 2018

UC moves quickly from on premise to cloud to mobility. Hear our predictions for 2018 including vendors like Microsoft, Avaya to Cisco. Also key technologies like cloud, mobility, contact centre and testing.

Webinars

Microsoft Teams and Skype for Business - the road ahead for collaboration

When Microsoft launched Teams in 2016 many wondered what this would mean for Skype for Business. Join us to hear from Microsoft's David Branscome on the road ahead for Intelligent Communications and collaboration.

Webinars

Prognosis for UC Live Demo [December 2017]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A. To register simply click 'Attend' where you see the title slide of the presentation below.

Webinars

Skype for Business & Microsoft Teams - Tales from the front line with Insync

Join to hear the latest on Skype for Business and Microsoft Teams. The differences, how they will work together, common implementation problems and managing adoption.

Webinars

Prognosis for UC Live Demo [November 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply click 'Attend' where you see the title slide of the presentation below.

Webinars

MiFID II and Call Recording Compliance

MiFID II is part of the EU’s revised Markets in Financial Instruments Directive impacting any organization providing financial advice leading to trade or investment throughout Europe. There are now explicit requirements for communications involved in the advice chain, including and not limited to mobile phone conversations, to be recorded and kept for a minimum of five years. 

Webinars

Skype for Business: How to Deliver Faster ROI

Skype for Business success depends on the end-user experience and adoption. But how can you ensure this will work? Is your network able to handle the load? Join us to learn how you can deliver faster ROI on a Skype for Business deployment. To register simply click the slide image.

Webinars

How cloud based tools can speed up Skype payback

“Measure twice and cut once” How network assessment and functional and stress testing can help your Skype deployment meet your business goals and make the migration seamless.

Webinars

Prognosis for UC Live Demo [October 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply click 'Attend' where you see the title slide of the presentation below.

Webinars

Payment transaction monitoring use cases

Monitoring POS or ATM transactions is complex. Here the latest in how industry leading Prognosis software helps large Financial institutions monitor fraudulent activity and up-time across payments networks.

Webinars

Prognosis for UC Deminar

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply...

Webinars

Skype for Business: Drive Adoption and ROI

Many organizations are implementing or assessing Skype for Business. Adoption of the technology is critical to success and delivering ROI, but how can this be measured and improved? This webinar will show how.

Webinars

Evaluating Skype for business readiness

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of their own environment? This session will look at the key steps to make an effective evaluation.

Webinars

Evaluating Skype for Business readiness - deeper dive

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of their own environment? This session will review UC assessment software in detail.

Webinars

Collaboration or Frustration? Using UCC Applications in the Workplace

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...

eBooks, Guides, & Reports

Optimizing Cisco Unified Communications

With unified communications, you're not just enhancing your company's business communication, collaboration and productivity. You're helping each and every employee succeed in their work. You're making your customers happier. And you're contributing to your company's bottom line.

However, to fully realize these benefits and achieve maximum ROI on your Cisco UC investment, it's critical to optimize your UC environment. That's where UC best...

eBooks, Guides, & Reports

Unified Communications Cloud Migration Checklist

Transitioning a unified communications system to the cloud may seem like a daunting proposal. Organizations have concerns about maturity, reliability, network capabilities, and feature parity.

Fortunately, cloud solutions have made significant improvements over the last 18 months. APIs are also gaining new features that enable partners to manage their environment more effectively.

eBooks, Guides, & Reports

Troubleshooting Unified Communications Guide for Pros

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC troubleshooting and monitoring, and with the right tools and training, you can effectively combat your UC issues.

eBooks, Guides, & Reports

Service Provider UC Monitoring Guide for Pros

How service providers can own UC optimization

It’s important for your team to have a positive and rewarding experience. As a UC service provider (SP), it’s your job to make sure your customers have a great experience, every time. Your customers come to you because they don’t want to deal with service issues – they want you to handle it.

eBooks, Guides, & Reports

Multi-vendor Unified Communications Monitoring Guide for Pros

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC solutions they leverage. Microsoft, Cisco and Avaya hold the lion’s share of UC deployments globally.While Cisco and Avaya are long-time players, Microsoft has drastically disrupted the market in the past few years with the introduction of Skype for Business. One of the challenges with UC systems management is interoperability...

eBooks, Guides, & Reports

Unified Communications Optimization & Management Guide for Pros

With unified communications (UC) optimization, you’re not just enhancing your company’s business communication, collaboration and productivity. You’re helping each and every employee succeed in their work. You’re making your customers happier. And you’re contributing to your company’s bottom line.

However, to fully realize these benefits and achieve maximum ROI on your UC investment, it’s critical to optimize your UC environment. That’s where UC...

eBooks, Guides, & Reports

Cisco Unified Communications migration strategy and checklist

More organizations are choosing Cisco as their preferred platform for integrated unified communications (UC), collaboration, video conferencing and...

eBooks, Guides, & Reports

Unified Communications Performance Management Key to Success for Internal and External Customers

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

eBooks, Guides, & Reports

Call Recording Compliance Checklist

IR Prognosis Call Recording Assurance

Many banking and finance organizations record calls made as part of day-to-day business operations. These calls are subject to a number of rules and regulations that differ between jurisdictions. How do you know which rules you fall under and how can you be confident you comply?

There are a number of things you can do to ensure you and your organization have the right tools and processes in place. This...

eBooks, Guides, & Reports

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and collaboration. Recent announcements around Skype for Business and Teams has the entire industry talking.

eBooks, Guides, & Reports

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment systems. It enables faster root cause analysis through its deep troubleshooting capabilities. Prognosis customers reduce the frequency and duration of outages which helps avoid penalties due to unmet SLAs.

eBooks, Guides, & Reports

Real-time Insight for Merchant Acquirers

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but how do you ensure that they...

eBooks, Guides, & Reports

Cisco HCS Summit: Partner Ecosystem

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in Richardson, Texas to discuss being...

eBooks, Guides, & Reports

Ensuring the Health of Real-time Payments

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer are clear, as a bank are you...

eBooks, Guides, & Reports

UC Assessor identifies cause of Video Conference Blackouts for ESi

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for one of their customers. For the full details check out this webinar where ESi describe this and other scenarios where UC Assessor was instrumental for problem solving in a Skype for Business environment.

eBooks, Guides, & Reports

Voice Quality Visibility for Unified Comms & Contact Centers

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the...

eBooks, Guides, & Reports

Orange uses UC Assessor to help customers with digital transformation

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their digital transformation initiatives. Matthew Jackson describes how Prognosis UC Assessor helped Orange deliver the solution successfully to their customers with minimum disruption.

eBooks, Guides, & Reports

IR Prognosis for Unified Communications

Take control of your entire UC environment.

Once UC becomes an integral part of your business you can't wait for problems to strike before you take action. You need to be proactive and ready to solve problems for people, not just processes.

That's easy to say, but in reality it can be difficult and time consuming as you try to correlate events with real-time network and user activity. The complexity of this is compounded when multiple vendors'...

eBooks, Guides, & Reports

Transaction Manager

Do you need to maximize the performance of business critical OLTP environments? Now you can.

Take control with Prognosis Transaction Manager and gain vital performance management insight to: HP NonStop Transaction Manager Facility (TMF) and AutoTMF. Spot patterns in your data and stop problems before they happen.

HP NonStop Remote Database Facility (RDF). Keep disaster recovery and business continuity costs down.

eBooks, Guides, & Reports

Prognosis JEE Application Performance Monitor

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor the stability and performance of your Java EE applications is vital to meeting your service level agreements. Prognosis increases your core visibility within this complex environment by monitoring the entire network 24/7. You'll receive notice of any breached thresholds giving you the ability to get rapid insight in real time....

eBooks, Guides, & Reports

Prognosis Dynamic Load Balancing

Get the lowdown on system performance

How many of your staff can balance workloads between CPUs and disks to ensure your hardware resources are running at optimum levels? And even if they can, how long do you think it takes them to do this?

An inefficient system equates to higher operational costs. By automatically allocating new processes to CPUs and disks with the lightest workload, and removing inefficiencies in processes and swap volumes,...

eBooks, Guides, & Reports

Prognosis Batch Manager

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line processing is essential to real-time efficiency, it makes sure this work is done as scheduled.

You'll get alerts to any problems when they occur while you continue to benefit from the increased efficiency and reduced costs of off-line processing. Prognosis also examines the status and performance of batch jobs and results, and...

eBooks, Guides, & Reports

Availability Manager

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a whole new level, because for the very first time you'll be in complete control of your entire infrastructure and workloads.

To simplify management and monitoring of complex applications, Prognosis lets you easily define ‘business-centric' views of applications and their underlying components. These views are then managed as single...

eBooks, Guides, & Reports

How Monitoring Contact Center Technology Can Solve Common Issues

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what exactly it is.

Monitoring contact center technology helps you tame the beast and understand it's behavior better.

This enables you to predict reactions based on previous patterns and ultimately resolve issues before they ever even happen.

eBooks, Guides, & Reports

What is Call Recording Assurance?

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It...

eBooks, Guides, & Reports

Get a quick overview of Prognosis for Payments - video

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and optimize its payments ecosystem....

eBooks, Guides, & Reports

IR Prognosis for Contact Center

The contact center is the cornerstone for delivering outstanding customer experience. The explosion of omnichannel and ever-evolving technology...

eBooks, Guides, & Reports

Ensure Digital Transformation Success with IR

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating in real-time. What happens if...

eBooks, Guides, & Reports

Unified Communications Management Tools reduce Operational Costs

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus increasingly on digital...

eBooks, Guides, & Reports

Skype for Business Deployment Checklist

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or increasingly as the core unified communications platform for telephony, collaboration and audio/video/web conferencing.

If your organization is considering a Skype for Business deployment or is already using Skype for Business (or its predecessor Lync), this checklist will highlight critical areas to address to...

eBooks, Guides, & Reports

The Future of Contact Centers & How to Develop a Winning CX

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:

eBooks, Guides, & Reports

Are you ready for Apple Pay & Tokenized Payments?

Tokenized payment acceptance is taking off and more deployments are happening every day. Companies like Apple, Samsung, Google and others are offering the latest advancements in payments and financial technology.

The principles we cover also apply to any new technology such as immediate payments, NPP and bitcoin.

eBooks, Guides, & Reports

A complete picture of your payments environment with Prognosis

Prognosis helps A2B Australia get a full view of their payments environment. Massimo Bonato, Head of Technical Operations, explains how they use...

Customer Stories

Prognosis enables real-time visibility for EFTEX

Stewart Wheeler, Senior Systems Administrator, outlines how Prognosis provides a level of real-time alerting, reporting and monitoring of EFTEX's...

Customer Stories

Carry an ace up your sleeve with Prognosis

Jon Beaver, Managed Services Platform Engineer at Presidio, outlines how Prognosis has added a layer of professionalism, intelligence and...

Customer Stories

Prognosis is an absolute game-changer for Asurion

Find out why Adam Geffner, Principal Architect at Asurion, thinks Prognosis is an “absolute game-changer.” Adam discusses how Prognosis gives them...

Customer Stories

Juniper Networks move from Reactive to Proactive

Balu Ilag, Senior Telco Engineer at Juniper Networks, details how Prognosis helped them change the way they work by avoiding downtime, saving time...

Customer Stories

Prognosis puts the power back in NTT's hands

Corey Ingleton, Lead Prognosis Architect at NTT, talks about how Prognosis empowered their operators to quickly and confidently monitor...

Customer Stories

Texas Tech brings chaos into order

Mark Wright and Edmanuel Ferrer-Lebron from Texas Tech University describe how Prognosis helped them change the way they work. Real-time insights...

Customer Stories

IR Prognosis gives BT end customers cloud Unified Communications (UC) visibility.

BT is the leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration,...

Customer Stories

Prognosis delivers historical analysis, real-time tracking and predictive patterns to maintain availability.

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

The bank had no...

Customer Stories

IR Testing Solutions ensures bulletproof confidence

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...

Customer Stories

Prognosis delivers pinpoint accuracy when and where it’s needed.

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.

...

Customer Stories

Prognosis helps Snohomish County Public Utility District (PUD) No. 1 deploy a new IVR system

Introducing something new can always cause a little uncertainty.

So as Snohomish County Public Utility District (PUD) No. 1 worked to deploy a new...

Customer Stories

Prognosis finds the needle in the haystack.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Voice...

Customer Stories

Prognosis brings flexible and mobile performance insight to Strategic Payments Services

Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for...

Customer Stories

Prognosis unlocks the value of transaction data for Fifth Third Processing Solutions

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could...

Customer Stories

IP Integration increases business efficiency and improves customer experience with Prognosis

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center...

Customer Stories

Prognosis improves Skype for Business user experience

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries:...

Customer Stories

Prognosis deciphers Skype for Business complexity for Swisscomm

Swisscom is the number one ICT services company in Switzerland. Their service portfolio covers services such as single private customer over small...

Customer Stories

IR Prognosis enables automated UC health check reports for Telindus

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration...

Customer Stories

Prognosis enables creative deep solutions in real-time, on the fly for CDW

 

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW...

Customer Stories

HCL needed a global view of a multi-vendor UC environment that included Avaya and Cisco PBXs and some legacy equipment.

HCL Technologies supplies VoIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission...

Customer Stories

NSC Global Limited improves voice quality and saves on operational costs with Prognosis.

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when...

Customer Stories

Mindray and Prognosis - a winning combination

In Shenzhen, China you’ll find Mindray Medical International Limited, the country’s largest medical equipment manufacturer.

From R&D centers and...

Customer Stories

Black Friday. 72 hours and counting. And Black is turning Red.

Black Friday, one of the biggest shopping days in the US is just 72 hours away.  And if last years figures are anything to go by, this year’s online...

Customer Stories

Prognosis delivers complex multi-vendor visibility in one place

One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products...

Customer Stories

Wipro was tasked to manage a multi- national company’s global Cisco IP telephony system

Wipro was tasked to manage a multinational company’s global Cisco IP telephony system. This meant bringing the right combination of products and...

Customer Stories

Client Services Contact Center protects client relationships with Prognosis

Missouri based Client Services Inc. is a full service receivables management and teleservices provider.

It takes pride in delivering the best...

Customer Stories

Rabobank Monitors Transactions 24/7

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.

In order to provide 24/7 operations and support,...

Customer Stories

Cabcharge needed more visibility into the Postilion platform, the application and transactions

To provide more customised payment systems for drivers and passengers, Cabcharge executives made the decision to upgrade their payments switch.

With...

Customer Stories

CSI Maximizing Operational Efficiency with Prognosis for Payments

Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate...

Customer Stories