Unified communication and collaboration (UCC) platforms can help healthcare organizations better manage outdated and disconnected communication...

As healthcare organizations have expanded their use of remote and hybrid communication platforms, having a unified communication and collaboration...

In our recent IR webinar, Hybrid Working - Voice of the Employee,  hosted by Chief Marketing Officer Stu Matthewman, with People and Culture...

As organizations worldwide settle into their respective hybrid working game-plans, the unfamiliar is becoming the accepted.

In a recent webinar hosted by Anna Byrne, Head of Marketing at IR, and Kevin Johnson, VP of Sales for IR Transact, we discussed how payment analytics...

The terms ‘data sovereignty’ and ‘data residency’ can be a source of confusion for organizations who manage data across borders, particularly with...

• The association benefits large enterprises that need added visibility and detailed insights into their communications and collaboration ecosystem.

Sydney, August 8, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration,...

SYDNEY, July 21, 2022 – ACI Worldwide (NASDAQ: ACIW), the global leader in mission-critical, real-time payments software, today announced that IR ...

• The shift in tech teams’ priorities is driving engagements for Managed Service Providers.

• IR commissioned a research report with Ecosystm on the changing dynamics of the workplace.

Sydney, June 2, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration, IT...

• The solution monitors connections between Session Border Controllers (SBCs) and Microsoft Teams Direct Routing.

• The solution provides real-time visibility for better cash management and draws actionable insights from complex transactional data patterns.
• Banks...

Sydney, March 9, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration,...

Key takeaways:

Key takeaways:

SYDNEY,  30 November 2021— IR (ASX:IRI), the leading global provider of experience management solutions for critical communication and collaboration,...

Key takeaways:

Key takeaways:

• IR has announced the full agenda for their annual conference, IR Connect, which will feature sessions from senior analysts at Gartner...

Key takeaways:

• IR has launched a High Value Payments product offering under the IR Transact solution suite, purpose built to provide complete...

Key takeaways:

• IR and Jabra have partnered to combine their unique expertise in UC & Collaboration to improve experience management capabilities in...

Key takeaways:

• More than 200,000 new users managed by IR Collaborate since 1 July 2021.
• Managed user growth is driven by significant product...

Key takeaways:

• IR has announced the return of their annual conference, IR Connect, on Thursday 21st October 2021.
• The IR Connect agenda will feature...

Key takeaways:

• Cisco Prime Collaboration Assurance (PCA) will be end-of-sale in October 2021.
• As part of Cisco SolutionsPlus, IR has an exclusive...

Key takeaways:

• IR has joined the ServiceNow Partner Program as a Technology Partner.
• IR Collaborate will provide integration into ServiceNow to...

Cloud-based IR Transact solution helps retailers optimize conversion rates with enriched transaction insights

Key takeaways:

Key takeaways:

• IR Collaborate now supports Webex Meetings by Cisco alongside existing Cisco on-premises voice and video solutions in an industry...

Key takeaways:

• IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with extended cloud alarms.

Key takeaways:

• IR has been selected to monitor and manage user experience for Unified Communications delivered to multinational customers from BT’s...

Key takeaways:

• IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with Experience Quality...

Key takeaways:

• IR Collaborate experience management solutions for Zoom and Zoom Phone are now listed in the Zoom App Marketplace.
• More people can...

Key takeaways:

• IR Collaborate suite of solutions now includes support for Zoom.
• Key capabilities include real-time user experience management,...

A message from John Ruthven, CEO, IR

Key takeaways:

• IR’s Collaborate suite of solutions now includes support for Microsoft Teams, uniquely available as a cloud service or for...

Key takeaways:

• IR introduces new solution brands; IR Collaborate, IR Transact and IR Infrastructure.
• Powered by the Prognosis platform.
• New brand...

Sydney, June 24, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

Sydney, June 17, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

A message from John Ruthven, CEO and Managing Director

As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to...

We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus crisis.

IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta testing a new Microsoft Teams API...

MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History

Vendor-agnostic and rich with features, IR Prognosis is the solution you need to maintain top-notch communication performance.

We review a lot of products, but very few targets a market as specific as IR (or Integrated Research). The company started as a one-person operation in 1988, enabling fault-resilience for mission-critical computing systems. In the last half-decade, it has grown steadily to become an award-winning monitoring solutions...

Denver, October 2, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.

In today’s modern workplace environment, we’re more reliant on collaboration tools than ever before. Streamlined apps for video, audio, and text-based communication help to keep in-office and remote workers on the same page, without the lag associated with email. However, according to the latest study commissioned by IR from leading market research company GfK (Growth from Knowledge), there’s still room for improvement.

New research finds only 62% of users are satisfied

DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions...

Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.

London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

Avaya & Friends is an initiative that we’ve launched to draw attention to the amazing possibilities that are now open to our channel partners and customers as a result of our global alliance programmes. It’s an example of us making good on our promise to take an open standards approach to business. Through the programmes underneath the Avaya & Friends umbrella, we’ve enabled the creation of cutting-edge solutions built on the Avaya...

Additional IR products and services are now available

SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through...

Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes

DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and...

IR Prognosis Optimizes UC and Collaboration for Leading Communications Service Providers, Ensuring Strict SLAs are Met

DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft...

IR joins Innovation Martlesham, one of the world's leading tech hubs.

London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK, one of the world’s famous telecoms and computing addresses. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech...

New Enhancements to IR Prognosis Ensures Service Providers Can Deliver the Ultimate UC Experience for Customers and End Users 

SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today  announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include...

SaaS Veterans to Help IR Deliver New and Innovative Solutions to Create Clarity and Insight for Connected Devices

SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact centers and IT infrastructure, today announced that they have added two new hires to the leadership team: Greg Clancy as Chief Product Officer, and Michael Tomkins as Head...

We examine the ways in which organisations can ensure their unified communication environments are as efficient as possible

Global UC Alliance Director to Discuss Optimization for Cisco UC

DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, June 11 at 12:50 p.m.

Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers

DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified communications (UC) and contact centers, today announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have...

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of...

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by...

Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities

SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price...

Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams

SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider,...

Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships

WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program. These included 39 newly signed partnerships over the past year...

Real-Time payments are at the heart of the change in the payments industry. The implementation of the National Payments System Strategy (NPSS) by the Central Bank of UAE (CBUAE) will result in greater efficiency of the entire payment ecosystem.

WSAA’s annual conference is the acquiring industry’s premier event focused on providing networking and education to merchant acquirers, ISOs, MLSs and other payment organizations.

Comms vNext is an independent, community-led event, created and fashioned with the community in mind, sponsored by IR.

Powered by Electronic Transactions Association (ETA), the world’s largest payments industry trade group, TRANSACT is where financial institutions,...

We are excited to announce IR Connect will be returning for 2021 on Thursday, October 21st and wanted to share the dates with you to be saved in...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX) to enable...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

In the first IR Live we speak with Kevin Ryder, Chief Product and Marketing Officer to get his thoughts on:

• The impact IT Teams have felt with the...

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to...

Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Sonus, AudioCodes. Join us during the session as...

IR's Channel Team is back with another virtual event! Join us to get to know the IR team and learn how we can work together to deliver success to our...

Due to the uncertainty COVID-19 has caused, many organizations are leading with caution – which includes travel suspended, new hire freezes and...

There is not a single payment flow that has not been affected by what is happening in today's world. As we begin to shift from the unprecedented...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

As Digital Solutions Director, Andrew leads the teams responsible for BT's portfolio management and strategic alliances, covering network solutions,...

Real-time payments is a gold rush of sorts – global financial institutions are racing to embrace it, but not everyone has the tools and...

With the world moving to remote work overnight, organizations are facing a whole set of new challenges.

COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family priorities, consumer purchasing and...

IR's Channel Road Show is going virtual for Cinco de Mayo. Join us to get to know the IR team and learn how we can work together to deliver success...

IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity and user experience in a...

The success of our world economy largely relies on human movement and consumer buying behavior. With an overall shift in the way we’re transacting...

Join us for a live demo of Prognosis for UC with Chuck Geisler, one of our Senior Solutions Engineer.

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual...

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping...

Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and...

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Join Kate Daley from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could mean for...

Join Stuart Matthewman from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could...

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

To assist organizations deploying or considering Microsoft Teams we have developed a three-part webinar series, to tell the story of one...

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

Do you spend too much time trying to troubleshoot multiple UC network performance issues across single or multi-vendors solutions? This webinar is...

Join our monthly session for an live demo of Prognosis for UC, hosted by one of our Senior Solutions Engineers with live Q&A

This monthly session...

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical...

The monthly deminar for April will showcase 5 of the more advanced features of Prognosis.

When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new...

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand...

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications. If you miss the live session you...

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications.

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a...

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep...

For November's Deminar (the re-scheduled session) we will be sharing the latest updates from the Prognosis 11.5 release. Join Stefan Rottbeck, one of...

Join our APAC Cisco Unified Communications monitoring webinar, hosted by an IR Solutions Engineer with live Q&A.

This joint session with Cisco covered what is new for Service Providers as part of Cisco Hosted Collaboration Solution (HCS). Co-presented with Mike...

Join a live demo of Prognosis for UC hosted by Stefan Rottbeck, one of our Senior Solutions Engineers. This session will focus on Skype for Business...

Presenter: Alex Bahar Senior solutions Engineer APAC, Africa, Middle East

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving...

Watch this live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session takes a specific look at Prognosis...

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement....

Join us for a live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session will take a specific look at...

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue. Join us if you record calls and want to simplify compliance and reduce...

Watch this webinar for an update on Microsoft Teams from David Branscome, Partner Technical Architect at Microsoft who discusses the latest Teams...

Presenter: Matthew Jackson | Senior Solutions Engineer IR

Quality of experience is key to a successful UC environment and Skype for Business is no different. In this session we will discuss keys to...

Join us for a live demo of Prognosis for UC. Hosted by Dave Bottomley, a Senior Solutions Engineer, this session will take a specific look at...

Presenter: Sylvain Faure Senior solutions Engineer APAC, Africa, Middle East.

Join us for a live Deminar (a demo webinar) on Prognosis for Service Provider, with a specific focus on Cisco UC monitoring capabilities. Hosted by...

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are...

The global economy is experiencing massive, accelerated digital transformation, resulting in the creation of new business models, innovative products...

Today's business world is undergoing intense digital transformation and constantly changing. Data has become an organization's most valuable...

With digital money now rapidly moving into banking, it was only a matter of time before cryptocurrency started to emerge from the shadows, and show...

While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...

In a digital-first world, each and every piece of digital information transmitted over the internet is delivered in small bundles of data, called...

Even before COVID-19 knocked the world off its axis, cloud computing was quickly emerging as the way global businesses would operate in the future.

In today's work-from-anywhere culture, it's vital that your communication devices are working properly. A malfunctioning audio device or headset can...

Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...

With the global adoption of hybrid working, the devices and equipment we once used for recreation have become a necessary part of our everyday...

Unified communication and collaboration wouldn't be possible without the devices and equipment that facilitate clear, continuous, user-friendly...

After two years of tumult and upheaval in the working world, we've emerged with no doubt that the future workplace will be hybrid, combining some...

We live in a world of emerging technology, and with a rapidly evolving payments industry, the rise of real time payments, and an increasingly complex...

Fueled by the COVID-19 pandemic, 2021 was a year of transformation for the payments industry, and digital payments in particular. The real time...

Payment processing services have come a long way since the days of simply cash or card payment.

What the Great Resignation Means for Your Organization

As we face the Great Resignation, organizations run the risk of losing employees if they do...

Today's business and working environment requires a fast, stable, and secure network infrastructure to connect all the network components, multiple...

Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...

As the name suggests, a payment gateway is one of the many portals that allows payments through the payment processing system. A payment gateway is a...

The popularity of cloud communication and collaboration platforms like Microsoft Teams, Slack, Webex by Cisco, Zoom, Google Workspace, etc. have...

In our guide 'The Ultimate Guide to the Digital Workplace', we covered in detail the effect that digital transformation has had on the modern...

Sustained disruption in the world economic arena has prompted the unprecedented growth of real-time payments. Due in large part to a global pandemic,...

Thanks to constantly developing technology, the modern workplace has undergone a massive transformation that is continuously evolving. In this guide,...

Tech Teams Need Service Providers

CIOs and tech teams have seen a sharp shift in their mandates and find themselves delivering on business and...

Omnichannel payment ecosystems are the way of the future. Financial institutions are closing the online/offline banking divide, improving customer...

According to a research report from Markets and Markets, the global Payments-as-a-Service (PaaS) market size is estimated to grow from $56.2 billion...

Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any moving parts of a machine, these...

If there's anything for certain about the current global economic climate, it's that eCommerce is advancing at an astounding pace. In the payments...

The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.

The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to imagine things getting done....

Meetings and conferences are part of the machinery that drives corporate business today. Since the pandemic drove workers from the office and...

Meetings and conferences are part and parcel of corporate business. The pandemic has had a major influence on the way we conduct meetings, and has...

The Work Environment Will Remain Hybrid

The Hybrid work model that we have seen emerge over the last 2 years has settled into a norm.

Ecosystm...

With international money transfers amounting to trillions globally each day, SWIFT codes exist to ensure the safety, security, and straight through...

Organizations globally are working towards creating a resilient, sustainable and progressive hybrid workforce that empowers employees to work...

Creating a successful Hybrid Workplace Model

Hybrid working is being hailed as the future of work. The office space as we know it still exists, but...

The payments landscape is rapidly evolving, with a global payments revolution seeing shoppers increasingly adopting alternative payment methods...

Technological change has accelerated at an astounding pace in the space of two years. For the payments industry, the rapid adoption of omnichannel...

Any eCommerce or subscription business relies on customer retention for business longevity and continuity. So the last thing any business wants is...

Cash management is the process of collecting and managing cash flows from the operating, investing and financing activities of an organization. From...

Cash is the beating heart of any successful business, and for most organizations, cash flow will have the most impact on performance and longevity....

The COVID-19 pandemic has taken a huge toll on the global workforce, destroying millions of jobs and seeing unemployment rates 14 times greater than...

With new players emerging in the world of payments, along with rapidly changing customer demands, the pressure is on to collaborate and develop...

As any eCommerce or subscription business knows, customer retention is the key to business longevity and continuity.

Discover and read more about how...

ACH vs Wire Transfer

When businesses or individuals need to make international transfers or transfer funds between bank accounts either domestically...

There's no doubt that the world has entered a new era in payments. The digital age is ushering in an abundance of choice, convenience, speed and...

Declined payments cost companies a staggering amount of money every year, and can significantly damage business reputation. In fact, research shows...

The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing world influenced by external...

In the payments world, there's nothing more frustrating and potentially damaging to a business than a payment failure. In addition to customer...

A fund flow refers to the inflow and outflow of funds or assets for a company and is often measured on a monthly or quarterly basis. A fund flow...

Operating a successful business means tracking many financial metrics, but undoubtedly, tracking operating cash flow is the most crucial. Business...

Since the onset of the COVID-19 pandemic, the digital payments market has burgeoned, and the payments industry is experiencing increasing pressure...

Over the years, the world of banking has modified radically and has globally affected millions of individuals. During this age of development,...

The only certain thing in the business world is that nothing is for certain. One moment, your UC infrastructure is sound, data management is under...

In the cloud, there's almost infinite access to resources for computing, storage, and networking, allowing all kinds of applications to be scaled...

Unified communications systems today are becoming increasingly more complex. The speed with which emerging technologies are evolving is...

With the advent of remote working, employees are no longer tethered to their desks, or restricted by hard-wired equipment. As long as there is a...

Contact centers (sometimes referred to as call centers) sit at the core of many successful businesses. Today's contact center technology is powerful...

Unified communications systems today carry a far greater level of complexity that even a few years ago. The level of complexity can vary, depending...

In the world of payments, cash is still king. But the value of cash held by enterprise organizations can only be determined if the treasurer knows...

There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...

A guide to disaster recovery testing

Disaster recovery testing is an important element of an organization's business continuity and disaster recovery...

With worldwide international money transfers amounting to trillions each day, SWIFT codes exist to ensure the safety and security of all those...

Real-Time Gross Settlement (RTGS) is a payment system provided by the banks, that enables the instant and complete electronic settlement of funds...

Cash flow visibility is the most important criteria for enterprises to gain a solid understanding of their financial situation. Obviously, having a...

Banks and financial institutions globally are entering a new era, as they prepare to transition their payment systems from using SWIFT messages to...

Cisco is one of the world's best known suppliers of unified communication and collaboration (UCC) applications and devices. From hosted collaboration solutions, messaging, telephony, licensing and much more, Cisco deployments keep some of the world's largest enterprises connected.

The geographical distribution of today’s workplace calls for diversity, speed, and utmost ease of collaboration. We need flexible communication...

Cisco Webex is one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars. Webex meetings...

In July 2021, Skype For Business Online (SFBO), a business communication platform that played an important role in collaboration was officially retired, and many of its customers and users transitioned to Microsoft Teams.

Microsoft Teams is the result of leveraging the company’s existing Office software suite to create a unified experience between Teams, Office 365,...

How to Maintain High-Quality UC for Healthcare

In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...

Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...

In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...

Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...

With the global workforce in its current state of upheaval, unified communications and collaboration (UCC) is the adhesive holding the workplace -...

Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...

ATMs are a crucial part of the way customers carry out a transaction. Even considering the mass global shift to online and mobile banking, and...

The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...

The payments industry is evolving at blinding pace. How can businesses effectively manage booming transactions volumes, emerging technologies,...

The world of payments is evolving so fast that businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...

During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...

In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...

Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...

In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...

Microsoft Teams tools to elevate your workplace collaboration

Since March 2020, the number of workplaces who now use Microsoft Teams has increased...

COVID-19 is a global human tragedy that has caused significant economic disruption and has had a major impact on transactions and payment flows. But...

Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...

Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...

One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...

In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving digital revolution. Every...

Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...

ATM Monitoring

With many banks and financial institutions closing their physical doors and reducing staff levels to save costs, ATMs are becoming a...

A complete guide to understanding, monitoring and fixing network latency.

Unified Communications and Collaboration (UCC) has made the business world...

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery...

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...

With a shaky start to a new decade and plenty of challenges ahead, 2020 has seen financial ecosystems undergo a digital transformation. With...

There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...

More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has evolved into intuitive, all...

Our client is a global leader in financial services, managing $2.6T in client assets, and has been an IR customer since 1995.

ACI Worldwide is a global software company that delivers mission-critical real-time payments solutions to a wide array of customers in over 95...

OVHcloud is Europe’s leading cloud provider, delivering public and private cloud products, shared hosting, and dedicated server solutions in 140...

TUI Group is the world’s leading tourism group, servicing 27 million customers via a network of travel agencies, hotels, airlines, cruise ships and...

Operating for over 50 years, Barphone is a Greek telecommunications service expert, that specializes in helping their customers accelerate digital...

GSK are a science-led global healthcare company, with three businesses that research, develop and manufacture innovative pharmaceutical medicines,...

Chicony is a transnational manufacturer of world-leading peripheral computer and video-imaging products, such as keyboards and cameras. Headquartered...

VodafoneZiggo is a Dutch company offering fixed, mobile and integrated communication and entertainment services to consumers and businesses. They are...

Since its founding in 1932, KITO Corporation has built a relationship of trust with customers as a major manufacturer of material handling equipment...

University of Bristol is one of the top universities in the UK, servicing over 20,000 students and almost 8,000 staff across 6 faculties and 25...

Politie Antwerpen is biggest local police department in Belgium. Every day, they coordinate their 3000+ personnel to execute necessary police...

Capgemini is a global leader in consulting, digital transformation, technology and engineering services, with 270,000 team members in almost 50...

Stewart Wheeler, Senior Systems Administrator, outlines how Prognosis provides a level of real-time alerting, reporting and monitoring of EFTEX's...

Jon Beaver, Managed Services Platform Engineer at Presidio, outlines how IR's solutions have added a layer of professionalism, intelligence and...

Find out why Adam Geffner, Principal Architect at Asurion, thinks IR's solutions are an “absolute game-changer.” Adam discusses how IR gives them a...

Balu Ilag, Senior Telco Engineer at Juniper Networks, details how Prognosis helped them change the way they work by avoiding downtime, saving time...

Corey Ingleton, Lead Prognosis Architect at NTT, talks about how Prognosis empowered their operators to quickly and confidently monitor...

Mark Wright and Edmanuel Ferrer-Lebron from Texas Tech University describe how Prognosis helped them change the way they work. Real-time insights...

BT is a leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration,...

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.

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Introducing something new can always cause a little uncertainty.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Voice...

Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for...

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could...

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center...

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries:...

Swisscom is the number one ICT services company in Switzerland. Their service portfolio covers services such as single private customer over small...

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration...

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW...

HCL Technologies supplies VoIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission...

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when...

In Shenzhen, China you’ll find Mindray Medical International Limited, the country’s largest medical equipment manufacturer.

Black Friday, one of the biggest shopping days in the US is just 72 hours away.  And if last years figures are anything to go by, this year’s online...

One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products...

Wipro was tasked to manage a multinational company’s global Cisco IP telephony system. This meant bringing the right combination of products and...

Missouri based Client Services Inc. is a full service receivables management and teleservices provider.

They take pride in delivering the best...

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.

In order to provide 24/7 operations and support,...

To provide more customised payment systems for drivers and passengers, Cabcharge executives made the decision to upgrade their payments switch.

Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate...