Key takeaways:

Key takeaways:

Key takeaways:

A message from John Ruthven, CEO, IR

Key takeaways:

Key takeaways:

Sydney, June 24, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

Sydney, June 17, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

A message from John Ruthven, CEO and Managing Director

As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to...

We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus crisis.

IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta testing a new Microsoft Teams API...

MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History

Vendor-agnostic and rich with features, IR Prognosis is the solution you need to maintain top-notch communication performance.

We review a lot of products, but very few targets a market as specific as IR (or Integrated Research). The company started as a one-person operation in 1988, enabling fault-resilience for mission-critical computing systems. In the last half-decade, it has grown steadily to become an award-winning monitoring solutions...

Denver, October 2, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.

In today’s modern workplace environment, we’re more reliant on collaboration tools than ever before. Streamlined apps for video, audio, and text-based communication help to keep in-office and remote workers on the same page, without the lag associated with email. However, according to the latest study commissioned by IR from leading market research company GfK (Growth from Knowledge), there’s still room for improvement.

New research finds only 62% of users are satisfied

DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions...

Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.

London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

Avaya & Friends is an initiative that we’ve launched to draw attention to the amazing possibilities that are now open to our channel partners and customers as a result of our global alliance programmes. It’s an example of us making good on our promise to take an open standards approach to business. Through the programmes underneath the Avaya & Friends umbrella, we’ve enabled the creation of cutting-edge solutions built on the Avaya...

Additional IR products and services are now available

SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through...

Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes

DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and...

IR Prognosis Optimizes UC and Collaboration for Leading Communications Service Providers, Ensuring Strict SLAs are Met

DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft...

IR joins Innovation Martlesham, one of the world's leading tech hubs.

London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK, one of the world’s famous telecoms and computing addresses. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech...

New Enhancements to IR Prognosis Ensures Service Providers Can Deliver the Ultimate UC Experience for Customers and End Users 

SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today  announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include...

SaaS Veterans to Help IR Deliver New and Innovative Solutions to Create Clarity and Insight for Connected Devices

SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact centers and IT infrastructure, today announced that they have added two new hires to the leadership team: Greg Clancy as Chief Product Officer, and Michael Tomkins as Head...

We examine the ways in which organisations can ensure their unified communication environments are as efficient as possible

Global UC Alliance Director to Discuss Optimization for Cisco UC

DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, June 11 at 12:50 p.m.

Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers

DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified communications (UC) and contact centers, today announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have...

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of...

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by...

Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities

SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price...

Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams

SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider,...

Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships

WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program. These included 39 newly signed partnerships over the past year...

We are excited to announce significant changes to IR’s annual event. It’s so new, and has so many upgrades and changes we decided it needed a new...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX) to enable...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

In the first IR Live we speak with Kevin Ryder, Chief Product and Marketing Officer to get his thoughts on:

• The impact IT Teams have felt with the...

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to help them drive performance and meet important business goals.

In this webinar, you'll learn the top metrics that matter, with real customer use cases to illustrate why. You'll also learn how focusing on managing these metrics has helped IR customers meet their KPI targets, and deliver...

Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Sonus, AudioCodes. Join us during the session as...

IR's Channel Team is back with another virtual event! Join us to get to know the IR team and learn how we can work together to deliver success to our...

Due to the uncertainty COVID-19 has caused, many organizations are leading with caution – which includes travel suspended, new hire freezes and...

There is not a single payment flow that has not been affected by what is happening in today's world. As we begin to shift from the unprecedented...

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

As Digital Solutions Director, Andrew leads the teams responsible for BT's portfolio management and strategic alliances, covering network solutions,...

Real-time payments is a gold rush of sorts – global financial institutions are racing to embrace it, but not everyone has the tools and...

With the world moving to remote work overnight, organizations are facing a whole set of new challenges.

COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family priorities, consumer purchasing and...

IR's Channel Road Show is going virtual for Cinco de Mayo. Join us to get to know the IR team and learn how we can work together to deliver success...

IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity and user experience in a...

The success of our world economy largely relies on human movement and consumer buying behavior. With an overall shift in the way we’re transacting...

Join us for a live demo of Prognosis for UC with Chuck Geisler, one of our Senior Solutions Engineer.

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual...

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping...

Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and...

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Join Kate Daley from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could mean for...

Join Stuart Matthewman from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could...

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

To assist organizations deploying or considering Microsoft Teams we have developed a three-part webinar series, to tell the story of one...

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

Do you spend too much time trying to troubleshoot multiple UC network performance issues across single or multi-vendors solutions? This webinar is...

Join our monthly session for an live demo of Prognosis for UC, hosted by one of our Senior Solutions Engineers with live Q&A

This monthly session...

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical...

The monthly deminar for April will showcase 5 of the more advanced features of Prognosis.

When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new...

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand...

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications. If you miss the live session you...

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications.

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a...

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep...

For November's Deminar (the re-scheduled session) we will be sharing the latest updates from the Prognosis 11.5 release. Join Stefan Rottbeck, one of...

Join our APAC Cisco Unified Communications monitoring webinar, hosted by an IR Solutions Engineer with live Q&A.

This joint session with Cisco covered what is new for Service Providers as part of Cisco Hosted Collaboration Solution (HCS). Co-presented with Mike...

Join a live demo of Prognosis for UC hosted by Stefan Rottbeck, one of our Senior Solutions Engineers. This session will focus on Skype for Business...

Presenter: Alex Bahar Senior solutions Engineer APAC, Africa, Middle East

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving...

Watch this live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session takes a specific look at Prognosis...

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement....

Join us for a live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session will take a specific look at...

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue. Join us if you record calls and want to simplify compliance and reduce...

Watch this webinar for an update on Microsoft Teams from David Branscome, Partner Technical Architect at Microsoft who discusses the latest Teams...

Presenter: Matthew Jackson | Senior Solutions Engineer IR

Quality of experience is key to a successful UC environment and Skype for Business is no different. In this session we will discuss keys to...

Join us for a live demo of Prognosis for UC. Hosted by Dave Bottomley, a Senior Solutions Engineer, this session will take a specific look at...

Presenter: Sylvain Faure Senior solutions Engineer APAC, Africa, Middle East.

Join us for a live Deminar (a demo webinar) on Prognosis for Service Provider, with a specific focus on Cisco UC monitoring capabilities. Hosted by...

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are...

Presenter: Stephen Elliott, Director Marketing | Junaidy Laures, Senior Solutions Engineer

Cisco deployments scale from SMB environments right up to enterprise, multisite global ecosystems. Regardless of the size of the organization, or the...

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A.

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more...

Presenters: Timothy Lothering, Architect – Cloud Voice, Microsoft / Matthew Jackson, Senior solutions engineer IR

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A.

Presenter: Matthew Jackson, Senior solutions engineer IR / Andy Lau, Senior Consultant ESi Asia.

Hear how OBS & IR help enterprise customers plan, deploy & operate Microsoft Skype for Business. With case studies and tips on how to evaluate your...

2017 has been a big year in UC, the growth of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's continued march toward the...

UC moves quickly from on premise to cloud to mobility. Hear our predictions for 2018 including vendors like Microsoft, Avaya to Cisco. Also key...

When Microsoft launched Teams in 2016 many wondered what this would mean for Skype for Business. Join us to hear from Microsoft's David Branscome on...

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A. To register simply click...

Join to hear the latest on Skype for Business and Microsoft Teams. The differences, how they will work together, common implementation problems and...

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply...

MiFID II is part of the EU’s revised Markets in Financial Instruments Directive impacting any organization providing financial advice leading to...

Skype for Business success depends on the end-user experience and adoption. But how can you ensure this will work? Is your network able to handle the...

“Measure twice and cut once” How network assessment and functional and stress testing can help your Skype deployment meet your business goals and...

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply...

Monitoring POS or ATM transactions is complex. Here the latest in how industry leading Prognosis software helps large Financial institutions monitor...

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply...

Many organizations are implementing or assessing Skype for Business. Adoption of the technology is critical to success and delivering ROI, but how...

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of...

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of...

How to Maintain High-Quality UC for Healthcare

In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...

Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...

Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...

In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...

With the global workforce in its current state of upheaval, unified communications and collaboration (UCC) is the adhesive holding the workplace -...

Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...

ATMs are a crucial part of the way customers carry out a transaction. Even considering the mass global shift to online and mobile banking, and...

The payments industry is evolving at blinding pace. How can businesses effectively manage booming transactions volumes, emerging technologies,...

The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...

The world of payments is evolving so fast that businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...

During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...

In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...

Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...

In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...

Microsoft Teams tools to elevate your workplace collaboration

Since March 2020, the number of workplaces who now use Microsoft Teams has increased...

COVID-19 is a global human tragedy that has caused significant economic disruption and has had a major impact on transactions and payment flows. But...

Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...

Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...

In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving digital revolution. Every...

One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...

Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...

ATM Monitoring

With many banks and financial institutions closing their physical doors and reducing staff levels to save costs, ATMs are becoming a...

A complete guide to understanding, monitoring and fixing network latency.

Unified Communications and Collaboration (UCC) has made the business world...

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery...

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...

With a shaky start to a new decade and plenty of challenges ahead, 2020 has seen financial ecosystems undergo a digital transformation. With...

Without unified communications, and video conferencing tools in particular, the global workforce would be in complete chaos.

More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has evolved into intuitive, all...

IR has engaged Wainhouse for thought leadership and insight on the enterprise benefits from monitoring, analytics, diagnostics, and optimization of...

The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share. This guide is to explain the basic...

The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing world influenced by external...

In the rapidly advancing world of real-time communication, organizations no longer rely only on voice calls as their primary form of communication....

How to Maintain High-Quality UC for Healthcare in a Time of Pandemic

A complete guide to understanding, monitoring and fixing network packet loss.

Introduction – network packet loss

Unified Communications and...

A complete guide to understanding, monitoring and fixing network jitter.

The global adoption of VoIP and video as primary communication solutions is...

There's no doubt that the global economy has changed dramatically in the last century and a half - due in large part to the invention of the...

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...

It seems as though change is the only constant in the world of Unified Communications (UC), and worldwide change is happening at break-neck speed....

Transitioning a unified communications system to the cloud may seem like a daunting proposal. Organizations have concerns about maturity,...

With unified communications (UC) optimization, you’re not just enhancing your company’s business communication, collaboration and productivity....

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC troubleshooting and monitoring,...

How service providers can own UC optimization

It’s important for your team to have a positive and rewarding experience. As a UC service provider (SP), it’s your job to make sure your customers have a great experience, every time. Your customers come to you because they don’t want to deal with service issues – they want you to handle it.

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC solutions they leverage. ...

No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform for integrated unified...

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

IR Prognosis Call Recording Assurance

Many banking and finance organizations record calls made as part of day-to-day business operations. These calls...

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and...

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment...

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but how do you ensure that they...

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in Richardson, Texas to discuss being...

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer are clear, as a bank are you...

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for one of their customers. For...

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the...

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their digital transformation...

Take control of your entire UC environment.

Once UC becomes an integral part of your business you can't wait for problems to strike before you take action. You need to be proactive and ready to solve problems for people, not just processes.

That's easy to say, but in reality it can be difficult and time consuming as you try to correlate events with real-time network and user activity. The complexity of this is compounded when multiple vendors'...

Do you need to maximize the performance of business critical OLTP environments? Now you can.

Take control with Prognosis Transaction Manager and gain...

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor the stability and performance...

Get the lowdown on system performance

How many of your staff can balance workloads between CPUs and disks to ensure your hardware resources are...

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line processing is essential to...

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a whole new level, because for the...

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what...

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It...

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and optimize its payments ecosystem....

The contact center is the cornerstone for delivering outstanding customer experience. The explosion of omnichannel and ever-evolving technology...

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating in real-time. What happens if...

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus increasingly on digital...

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or increasingly as...

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:

Digital payments were on the rise well before the start of COVID-19, but the impact of remote working has catapulted a massive shift to digital...

Since its founding in 1932, KITO Corporation has built a relationship of trust with customers as a major manufacturer of material handling equipment...

University of Bristol is one of the top universities in the UK, servicing over 20,000 students and almost 8,000 staff across 6 faculties and 25...

Politie Antwerpen is biggest local police department in Belgium. Every day, they coordinate their 3000+ personnel to execute necessary police...

Capgemini is a global leader in consulting, digital transformation, technology and engineering services, with 270,000 team members in almost 50...

Stewart Wheeler, Senior Systems Administrator, outlines how Prognosis provides a level of real-time alerting, reporting and monitoring of EFTEX's...

Jon Beaver, Managed Services Platform Engineer at Presidio, outlines how IR's solutions have added a layer of professionalism, intelligence and...

Find out why Adam Geffner, Principal Architect at Asurion, thinks IR's solutions are an “absolute game-changer.” Adam discusses how IR gives them a...

Balu Ilag, Senior Telco Engineer at Juniper Networks, details how Prognosis helped them change the way they work by avoiding downtime, saving time...

Corey Ingleton, Lead Prognosis Architect at NTT, talks about how Prognosis empowered their operators to quickly and confidently monitor...

Mark Wright and Edmanuel Ferrer-Lebron from Texas Tech University describe how Prognosis helped them change the way they work. Real-time insights...

BT is a leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration,...

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.

...

Introducing something new can always cause a little uncertainty.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Voice...

Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for...

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could...

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center...

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries:...

Swisscom is the number one ICT services company in Switzerland. Their service portfolio covers services such as single private customer over small...

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration...

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW...

HCL Technologies supplies VoIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission...

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when...

In Shenzhen, China you’ll find Mindray Medical International Limited, the country’s largest medical equipment manufacturer.

Black Friday, one of the biggest shopping days in the US is just 72 hours away.  And if last years figures are anything to go by, this year’s online...

One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products...

Wipro was tasked to manage a multinational company’s global Cisco IP telephony system. This meant bringing the right combination of products and...

Missouri based Client Services Inc. is a full service receivables management and teleservices provider.

They take pride in delivering the best...

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.

In order to provide 24/7 operations and support,...

To provide more customised payment systems for drivers and passengers, Cabcharge executives made the decision to upgrade their payments switch.

Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate...