Solutions for

• Managed Service Performance & SLA Compliance
• Enterprise Voice, Video and Collaboration Management
• Contact Center Management
• UC Network Performance Assessment
• Customer Experience Testing & Monitoring
• Call Recording Management & Compliance

Resources and Media

• blog

  The Top Trend in Digital Transformation (DX)

  This blog’s premise is UCC performance management (Unified...

• blog

  Enterprise Connect 2019: Key Takeaways

  Anyone who's anyone in the unified communications and collaboration...

• blog

  How UCC Improves the Internal Customer Experience

  In 2018 I wrote about the usefulness of unified communications and...

PRODUCTS

• Prognosis for Unified Communications
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SUPPORTED PLATFORMS

• Avaya
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• All supported platforms

Solutions For

• Retailers & Merchants
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• Payment Processors

Resources and Media

• blog

  Real Time Visibility in Managing Alternate Payment Channels

  Alternate payment channels have gone viral. Today’s consumers enjoy...

• blog

  The Future of Fintech

  Rapid technological innovation presents a myriad of opportunities....

• blog

  Bitcoin - a number guessing game

  As a keen observer of the cryptocurrency craze that's happened in...

Products

• Prognosis for Payments

Solutions for

• HPE NonStop Management

Resources and Media

• blog

  While HP removes boundaries for NonStop, Prognosis opens the gate

  Delegates have returned from the major NonStop community event in...

• blog

  Visualization is becoming even more important - NonStop going virtual and Prognosis will keep it real

  One of the major characteristics of Prognosis is its ability to...

• blog

  Unearthing Important Gems for NonStop Users

  Riding the interstate system back to Boulder, Colorado, after...

Products

• Prognosis for HPE NonStop

• Overview
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EVENTS

• IR Summit - Denver

  IR Summit in Denver is IR's official Prognosis users conference. The...

• IR Summit - Frankfurt

  Join fellow IR customers and IR executive leadership in Frankfurt...

• IR Summit - London

  Join fellow IR customers and IR executive leadership in London for...

• All Events

NEWS

• IR welcomes John Ruthven as CEO

  Sydney, August 12, 2019 – IR, the leading global provider of...

• IR appoints Frank Hoekstra as Head of Europe

  London / Düsseldorf, May 7, 2019 – IR, the leading global provider of...

• Avaya and IR elevate alliance and expand availability of Prognosis solution suite

  Additional IR products and services are now available

  SYDNEY, January...

• All News

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