In an increasingly digital and automated world, contact centers are often the few human interactions your customers will have with your business. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a quality customer service and maximize your bottom line.
Expand your visibility
Don’t let poor performance negatively impact customer experience or brand reputation. Real-time, outside-in visibility helps ensure your services and systems are working optimally before you can see them internally.
Handle high traffic with ease
Ensure your systems can handle the stress of full and peak load scenarios before you and your customers discover they can’t.
Reduce risk and ensure customer satisfaction
Ensure the experience your customers have with your organization is the one you intended with automated testing service from the outside-in.
Deploy new technology with confidence
Any change to your organization’s infrastructure can impact end user experience and your reputation. Make sure that impact is a positive one and give your new technology deployments the best chance of success.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
Introducing something new can always cause a little uncertainty.
So as Snohomish County Public Utility District (PUD) No. 1 worked to deploy a new IVR system, staff knew it must ensure its 350,000 customers could continue easily making contact using the new platform.
The testing helped us identify issues with SIP trunks, Quality of Service (QoS), coding and more.
IR provides real-time reporting during the testing which helped our technical teams understand the user experience.
IR Testing Solutions has been a crucial element in helping identify issues before they impacted our customers.
Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for testing Contact Centers.
Prognosis for Contact Center is a complete experience management solution, ensuring quality conversations and customer experiences with your organization.
Prognosis StressTest is a cloud-based testing service that can help you manage, tune and verify unified communications (UC) and contact center performance.
Prognosis HeartBeat is an automated cloud-based testing service that gives you comprehensive insights into the availability, performance and quality of service you’re delivering.
Prognosis Call Recording Assurance (CRA) is the leading RegTech call recording compliance management solution. Have confidence that you are meeting your call recording obligations and minimizing the risk of fines or penalties to your organization, while reducing costs and streamlining operations.