Are you making a good impression on your customers?

Find and fix problems quickly in Contact Center and enterprise Unified Communications and Collaboration environments

In an increasingly digital and automated world, contact centers are often the few human interactions your customers will have with your business. Ensure your voice quality, connection, availability, and critical systems are problem-free so you can deliver a quality customer service and maximize your bottom line.

Expand your visibility

Ensure Optimal Service

Don’t let poor performance negatively impact customer experience or brand reputation. Real-time, outside-in visibility helps ensure your services and systems are working optimally before you can see them internally.

Handle high traffic with ease

Load test to avoid downtime

Ensure your systems can handle the stress of full and peak load scenarios before you and your customers discover they can’t.

Reduce risk and ensure customer satisfaction

Outside-in automated testing

Ensure the experience your customers have with your organization is the one you intended with automated testing service from the outside-in.

Deploy new technology with confidence

Boost user experience

Any change to your organization’s infrastructure can impact end user experience and your reputation. Make sure that impact is a positive one and give your new technology deployments the best chance of success.

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Customer Experience Validation and Testing Solutions helped identify issues with SIP trunks, Quality of Service (QoS), coding and more

Introducing something new can always cause a little uncertainty.

So as Snohomish County Public Utility District (PUD) No. 1 worked to deploy a new IVR system, staff knew it must ensure its 350,000 customers could continue easily making contact using the new platform.

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Snohomish County

The testing helped us identify issues with SIP trunks, Quality of Service (QoS), coding and more.

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Kristi Stirling

Senior Project Manager

Snohomish County

IR provides real-time reporting during the testing which helped our technical teams understand the user experience.

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Kristi Stirling

Senior Project Manager

Snohomish County

IR Testing Solutions has been a crucial element in helping identify issues before they impacted our customers.

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Kristi Stirling

Senior Project Manager

Improve your Prognosis

Deliver a better customer experience, maximize efficiencies and optimize systems with our suite of performance management solutions for testing Contact Centers.

Prognosis for Contact Center

Prognosis for Contact Center is a complete experience management solution, ensuring quality conversations and customer experiences with your organization.

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Prognosis StessTest

Prognosis StressTest is a cloud-based customer experience and testing service that can help you manage, tune and verify unified communications (UC) and contact center performance.

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Prognosis HeartBeat

Prognosis HeartBeat is an automated cloud-based customer experience and testing service that gives you comprehensive insights into the availability, performance and quality of service you’re delivering.

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Call Recording Assurance

Prognosis Call Recording Assurance (CRA) is the leading RegTech call recording compliance management solution. Have confidence that you are meeting your call recording obligations and minimizing the risk of fines or penalties to your organization, while reducing costs and streamlining operations.

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Prognosis can support a number of platforms. Commonly supported platforms include: