IR Collaborate Solution Overview
Whether your UC is in the cloud, hybrid or on-premises, Collaborate optimizes operations, predicts business disruption and automates the steps you need to improve the experience of every interaction.
collaborate
Smarter UC insights, powered by AI
IR Collaborate, powered by Prognosis turns complex UC data into simple, actionable answers. Now with Iris – your AI-powered Prognosis Assistant, just ask a question in plain language and instantly uncover insights across your multi-vendor collaboration environment.
Discover faster resolution, deeper visibility, and better experiences – delivered in one intelligent platform.
Why Collaborate
Control the complex. Amplify the experience.
End-to-end visibility across multi-vendor UC and contact center platforms
Natural language queries with Iris for instant answers powered by AI
Proactive alerts that predict disruptions before they impact users
Anticipate issues.
Optimize performance. Protect users.
Solve problems faster with AI-driven troubleshooting
Ask Iris: “Why are call failures spiking in Europe today?” and get the root cause instantly.
Create better workplace and customer experiences
Monitor voice, video, and collaboration tools in real time to keep employees connected anywhere.
Future-proof for transformation
Validate every stage of your cloud or platform migration with clarity.
Drive material efficiency at scale
Surface patterns in usage and performance to minimize downtime and optimize every user experience.
Meet Iris
Your AI assistant for UC intelligence
Skip the dashboards. Just ask.
Iris is the natural language AI built into IR Collaborate. Instead of sifting through data and charts, simply type a question and Iris delivers instant, contextual answers.
Introducing
Observability without the overhead
Run Prognosis your way: secure, scalable, and managed by the experts who built it.
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Enterprises
Make sense of complex, multi-vendor ecosystems, driving productivity and seamless collaboration for the workforce.
MSPs
Deliver proactive visibility across multiple customer environments – scaling support and optimizing service quality with confidence.
Contact Centers
Protect customer experiences with end-to-end monitoring that uncovers root causes fast, predicts disruptions, and ensures agents stay connected.
Healthcare
Ensure reliable voice and collaboration systems for clinicians and patients – with insights that minimize downtime and protect critical care delivery.
Public Sector
Keep citizens and agencies connected with secure, compliant UC monitoring that anticipates issues before they disrupt essential services.
Hear more from our Customers
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
Andy Kleinheinz
Collaboration Technical Architect @ CDW
I’ve seen different tools that look really fancy and pretty, but they’re not easy to use. With IR, you have the dashboard, and you see every status and exactly how it works – you don’t have to go searching for what you need
RICHARD DE JONG
Team Leader 2nd Line Operations, Avaya @ VodafoneZiggo
I was able to understand the status of the entire network and each node. Thanks to IR, we discovered that multiple devices are in an abnormal state such as high CPU usage and packet loss, among others.
Based on the data, we were able to deal with the root cause by requesting the construction vendor to investigate and respond. Also, since Quality of Experience (QoE) data for each call is recorded, it is possible to refer to the data even when inquired by employees.
KAZUTOSHI MATSUDA
Manager of Information Services @ KITO Corporation
Learn more about Collaborate
Comprehensive experience management for complex multi-vendor UC environments.
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Resources & Digital Events
Communications Blog
• 8 MIN READ
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