Prognosis StressTest is a cloud-based customer experience validation and testing service that can help you manage, tune and verify unified communications (UC) and contact center performance.
By validating UC, IVR, and contact center systems from the outside-in, StressTest services reveal the customer perspective of system performance under real-world conditions.
Whether you’re adding a new service, recovering after repair, or upgrading self-service capabilities, StressTest allows you to manage the risk of change and ensure your customers’ first use experience will be a good one.
Testing under real-world conditions means you can observe the actual customer experience without risking real customer satisfaction, and be confident you’re providing the customer service experience you intended.
By testing UC, IVR, and contact center systems from the outside-in, StressTest goes beyond component level testing to deliver comprehensive performance verification of production systems and environments.
Optimize the return on your technology investment by ensuring deployments are on time, systems are performing as they should be, and the customer experience is protected.
Running pre-deployment StressTest uncovered issues that would have significantly impacted the go-live. Discovering these early saved time and money
After running a StressTest, contact center systems were not optimized for peak traffic and was able to make changes in time to avoid problems.
IR Testing Solutions allowed us to proactively ensure a superior customer experience was being delivered.
Most of the time spent troubleshooting is on identifying the issue
Source: Nemertes Research
Lower UCC operational costs
Increase in employee productivity
Avoid downtime and outages
Outside-in, end-to-end performance testing exercises your systems with traffic volumes representative of what they will encounter under peak traffic conditions so you can be certain your carriers, cloud services, internal networks, and applications are robust and ready for prime time.
Test and retest at a time that suits you, to ensure the solution performs as expected under load and verifies capacity and performance and stability.
The results of each call, including information about step-by-step response times, are captured and made available in real-time and historically.
See detailed reports on your solutions’ availability and performance, with rich insights to help you analyze trends and statistics so that you can make better business decisions.
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