Load and performance testing with Prognosis StressTest

Prognosis StressTest is a cloud-based testing service that can help you manage, tune and verify unified communications (UC) and contact center performance.

By testing UC, IVR, and contact center systems from the outside-in, StressTest services reveal the customer perspective of system performance under real-world conditions.

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What Prognosis StressTest can do for you

Go LIVE with confidence

Go LIVE with confidence

Whether you’re adding a new service, recovering after repair, or upgrading self-service capabilities, StressTest allows you to manage the risk of change and ensure your customers’ first use experience will be a good one.

Ensure a positive end-user experience from the start

Ensure a positive end-user experience from the start

Testing under real-world conditions means you can observe the actual customer experience without risking real customer satisfaction, and be confident you’re providing the customer service experience you intended.

Go beyond the component

Go beyond the component

By testing UC, IVR, and contact center systems from the outside-in, StressTest goes beyond component level testing to deliver comprehensive performance verification of production systems and environments.

Deliver ROI

Deliver ROI

Optimize the return on your technology investment by ensuring deployments are on time, systems are performing as they should be, and the customer experience is protected.

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Running pre-deployment StressTest uncovered issues that would have significantly impacted the go-live. Discovering these early saved time and money

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Steve Glover

Senior Collaboration Engineer @ HealthEquity

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After running a StressTest, contact center systems were not optimized for peak traffic and was able to make changes in time to avoid problems.

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Steve Glover

Senior Collaboration Engineer @ HealthEquity

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IR Testing Solutions allowed us to proactively ensure a superior customer experience was being delivered.

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Steve Glover

Senior Collaboration Engineer @ HealthEquity

64%

Time saving

Most of the time spent troubleshooting is on identifying the issue

43%

Lower UCC operational costs

21%

Increase in employee productivity

Proactive vs. Reactive

Avoid downtime and outages

Features

Full scale load and performance testing

Full scale load and performance testing

Outside-in, end-to-end performance testing exercises your systems with traffic volumes representative of what they will encounter under peak traffic conditions so you can be certain your carriers, cloud services, internal networks, and applications are robust and ready for prime time.

Flexible test sessions

Flexible test sessions

Test and retest at a time that suits you, to ensure the solution performs as expected under load and verifies capacity and performance and stability.

Comprehensive reporting

Comprehensive reporting

The results of each call, including information about step-by-step response times, are captured and made available in real-time and historically.

Rich call-history data

Rich call-history data

See detailed reports on your solutions’ availability and performance, with rich insights to help you analyze trends and statistics so that you can make better business decisions.

Prognosis can support a number of platforms. Commonly supported platforms include:

Microsoft
Cisco
Avaya
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