Dave Murphy – Head of Global Alliances

Cisco Prime Collaboration Assurance and Analytics (PCA) has been the monitoring and diagnostics tool of choice for many organizations using Cisco...

With much anticipation, the first Cisco Live in-person event since 2019 was held in June. The gathering took place in the Mandalay Bay Convention...

It’s now common knowledge that Cisco’s Prime Collaboration Assurance Analytics (PCA) tool is on the way out, with an end-of-sale in October 2021.

Cisco Prime Collaboration Assurance and Analytics tool (PCA) has been the monitoring and diagnostics tool of choice for many organizations using...

Cisco Prime Collaboration Assurance and Analytics (PCA) has been the monitoring and diagnostics tool of choice for many users of Cisco Unified...

The business world, and indeed the world in general has become a smaller place. Unified Communications (UC) is the technology that has revolutionized...

As technology continues to evolve at an ever-increasing pace, Unified Communication (UC), supported by a fully functional, all encompassing network...

Network monitoring as a discipline

There’s no doubt that enterprise networks are becoming more and more complex. Businesses both large and small,...

Most large enterprises have Cisco products in one form or another. On their journey to transitioning from a traditional hardware outfit to a software, cloud and services provider, Cisco have developed an extensive product reach.

Service Provider UC ecosystems are complex

Hybrid Unified Communications and Collaboration (UCC) environments, involving both on-premises and cloud-based infrastructure, are increasingly prevalent, so the challenges for Service Providers (SPs) are growing. In fact, in a survey of over 1,000 global enterprise IT decision-makers, Broadsoft Inc. found that cloud-based solutions will continue to expand, becoming a growth point that cannot be...

In a world where the hybrid workplace is now a part of our working culture, teams are increasingly dispersed and separated by global boundaries. Unified communications is in many ways easier than it's ever been, but it’s crucial to have the right app to bring your people together - and even more important to have the right tools to monitor and troubleshoot.

When it comes to the overall strategy of upgrading and moving collaboration architecture toward the cloud with Cisco, many organizations have decided that upgrading to Cisco's new flex licensing makes the most sense from a business value standpoint. This license allows a gradual transition to cloud-based components (e.g., Communication Manager) down the road for hybrid environments that still have many on-premise components.

2017 has been a huge year for UC with a lot of change and disruption. One of the industry leaders entered into Chapter 11 which destabilized the market and created some concern. Microsoft Skype for Business continues to grow in market share and popularity and Cisco are evolving their collaboration offerings and license modeling to meet this pace of change.

Business models are changing and technology is being used unlike ever before to disrupt existing marketplaces; transportation with Uber and Lyft, hotels with Airbnb, retail with Amazon, and music with Spotify and Pandora. Work is also more interconnected than ever—two out of three people say they have to collaborate with others more than in the past to get their job done and 62% of employees now carry three or more devices (e.g., laptop,...

Unified communication systems enable your workforce to carry out their jobs, talk to customers and suppliers and collaborate with their colleagues. To say it's important that your UC systems are always running properly is an understatement. It doesn't matter whether you use Avaya, Cisco, Skype for Business or others or whether you use a mixture of them, they still should always be working. Here are some compelling reasons why you should monitor...

Unified communications is influencing changes in many industries; banking, manufacturing, healthcare, retail and more. It's a catalyst for digital transformation across many industries. In this blog, I look at three pillars of traditional retail and how they're impacted by unified communications.   

Unified Communications is transforming many industries; manufacturing, banking, retail, healthcare and more. It could be argued, connected data is having the biggest changing impact on healthcare allowing remote consultations, guided operations and access to medical records anywhere, on any device.

Today's unified comms and collaboration tools are responsible for many banking transactions; over the phone renewals, online contracts, email confirmation receipts, general phone and internet banking to name a few. As such unified communications has come under scrutiny for its ability to enable banks to not only be compliant but also to support security concerns.

Although it might not seem like it at first glance, manufacturing is one of the most highly impacted industries when it comes to collaboration and UC. There are several components involved when it comes to developing, manufacturing, selling and supporting a product. Pertaining to design and manufacturing, I've seen examples where the design team is located in the US and the manufacturing team is in China. Once a prototype was designed, it had to...

If you look at business trends across the globe, you'll see no shortage of organizations getting disrupted by new business models. Taxi services are disrupted by Uber and Lyft, retail stores are disrupted by Amazon, music companies are disrupted by Pandora, and hotels are disrupted by Airbnb. For organizations to remain profitable in a landscape full of disruption, they need to become agile.

Connect with ConfidenceThe right UC solutions can ensure seamless work from home (WFH) collaboration, better CSAT/NPS scores, and powerful visibility...